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Name Not Available In Audio Mixer?


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5 replies to this topic

#1 SaintJimmy

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Posted 03 January 2014 - 11:04 AM

I turned on my moms computer last night to find that some kind of radio/add audio feed plays in the background. I though this was some sort of rootkit, or virus, but I have ran Malwarebytes (full scan), Microsoft Security Essentials (full scan), Rkill, Rouge Killer, Hitman Pro (full scan), Emisoft Emergency Scan (deep scan), and combo fix. NOTHING WORKS. So I decided to go on a forum to ask for help. Could anyone help me find out what is causing this?

 



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#2 SaintJimmy

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Posted 03 January 2014 - 11:06 AM

Emsisoft Emergency Kit - Version 4.0
Last update: 1/3/2014 12:00:42 AM
User account: Tacketts-PC\Tacketts
 
Scan settings:
 
Scan type: Deep Scan
Objects: Rootkits, Memory, Traces, C:\
 
Detect PUPs: On
Scan archives: On
ADS Scan: On
File extension filter: Off
Advanced caching: On
Direct disk access: Off
 
Scan start: 1/3/2014 12:01:18 AM
 
Scanned 494435
Found 0
 
Scan end: 1/3/2014 11:05:30 AM
Scan time: 11:04:12


#3 SaintJimmy

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Posted 03 January 2014 - 11:07 AM

That is the only document that I kept, but i would be willing to do everything all over again if it meant that I could get this ad/radio feed off of my computer.



#4 Elise

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Posted 04 January 2014 - 10:11 AM

Hello, my name is Elise and I'll assist you with this issue. This is a new malware and for now requires a manual fix. Likely a critical windows file is patched and needs replacement.
  • Please download Farbar Recovery Scan Tool and save it to a flash drive.

    Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

    Plug the flashdrive into the infected PC.
    :spacer:
  • If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.

    If you are using Vista or Windows 7 enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.
    Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.
    To make a repair disk on Windows 7 consult: http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html



    To enter System Recovery Options by using Windows installation disc:
    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.
  • On the System Recovery Options menu you will get the following options:
    Startup Repair
    System Restore
    Windows Complete PC Restore
    Windows Memory Diagnostic Tool
    Command Prompt


    Select Command Prompt
    :spacer:
  • Once in the Command Prompt:
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
      Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

regards, Elise


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#5 SaintJimmy

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Posted 05 January 2014 - 01:07 AM

Thanks so much for your help, but I already got this problem resolved. http://www.techspot.com/community/topics/name-not-available-in-audio-mixer.199084/page-3#post-1371010 Nobody responded to this message in a few days, so I went to techspot, where I got help in ten minuets. Thank you for your time and trying to help though.



#6 Elise

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Posted 05 January 2014 - 05:03 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

regards, Elise


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