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Blue screen of death!


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#1 sjl84

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Posted 03 January 2014 - 07:50 AM

Hello and thank you for your help... When I boot my cpu everything will work fine or around 1 minute the all types of errors start popping up such as HPOSD.exe error.  Then after about 1 minute I will get the blue screen...Please help me I have all of my family photos and documents on this cpu



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#2 sjl84

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Posted 03 January 2014 - 07:52 AM

Also when I boot in safe mode my cpu works fine



#3 HelpBot

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Posted 08 January 2014 - 07:55 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

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step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/519475 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

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step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
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    • Please do this even if you have previously posted logs for us.
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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

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  • Double click on the DDS icon, allow it to run.
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#4 sjl84

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Posted 09 January 2014 - 07:18 AM

Here are the two attatched log files.  Thank you so much!!

Attached Files



#5 B-boy/StyLe/

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Posted 09 January 2014 - 11:00 AM

Hello,

 

 

Hello! Welcome to BleepingComputer Forums! :welcome:
My name is Georgi and and I will be helping you with your computer problems.

Before we begin, please note the following:

  • I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The logs can take some time to research, so please be patient with me.
  • Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
  • Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
  • Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.

 

 

I do not recommend that you have more than one anti virus product installed and running on your computer at a time.  The reason for this is that if both products have their automatic (Real-Time) protection switched on, then those products which do not encrypt the virus strings within them can cause other anti virus products to cause "false alarms".  It can also lead to a clash as both products fight for access to files which are opened again this is the resident/automatic protection. In general terms, the two programs may conflict and cause:
1) False Alarms: When the anti virus software tells you that your PC has a virus when it actually doesn't.
2) System Performance Problems: Your system may lock up due to both products attempting to access the same file at the same time.
Therefore please go to add/remove in the control panel and remove either AVG AntiVirus Free Edition 2014, avast! Antivirus or Ad-Aware Antivirus (leave only one of them and get rid of the rest).

 

When I boot my cpu everything will work fine or around 1 minute the all types of errors start popping up such as HPOSD.exe error.

 

mRun: [HPOSD] C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe

 

You should update your HP software or uninstall it of you don't need it.

 

Then after about 1 minute I will get the blue screen...

 

Also please go ahead and zip the files from directory C:\Windows\Minidump

 

Upload the archive here and then post the link to the log in your next reply.

 

 

 

Regards,

Georgi


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#6 B-boy/StyLe/

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Posted 11 January 2014 - 05:22 AM

Hi,

 

 

Are you still there?

 

 

Regards,

Georgi


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#7 sjl84

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Posted 12 January 2014 - 10:11 AM

It does not show that avg is installed once i openthe control panel.  When I choose to unistall adaware it says uninstallation error



#8 B-boy/StyLe/

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Posted 13 January 2014 - 03:15 PM

Hi,

 

 

Then please download AppRemover by Opswat and save it to your desktop.

  • Double click on AppRemover.exe to run it.
  • Check the box beside "I agree to the terms and conditions."
  • Click on the Start button.

  • Wait for the scan to complete.

  • When finished check the boxes beside the applications you want to uninstall and click the remove selected applications button
  • Follow the last step and reboot if asked to do so.

 

 

Also I am still waiting to see the dmp files:
 

 

 

Also please go ahead and zip the files from directory C:\Windows\Minidump

 

Upload the archive here and then post the link to the log in your next reply.

 

 

Regards,

Georgi


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#9 sjl84

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Posted 14 January 2014 - 04:31 AM

here is the dds file

 

<a href=http://www.filedropper.com/dds><img src=http://www.filedropper.com/download_button.png width=127 height=145 border=0/></a><br /><div style=font-size:9px;font-family:Arial, Helvetica, sans-serif;width:127px;font-color:#44a854;> <a href=http://www.filedropper.com >upload files free</a></div>

 

<a href=http://www.filedropper.com/dds_1><img src=http://www.filedropper.com/download_button.png width=127 height=145 border=0/></a><br /><div style=font-size:9px;font-family:Arial, Helvetica, sans-serif;width:127px;font-color:#44a854;> <a href=http://www.filedropper.com >file upload</a></div>



#10 sjl84

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Posted 14 January 2014 - 04:35 AM

I also ran the app remover and the only options are Utorrent and Malwarebytes "which i purchased last week but it will not install in safe mode and my computer shuts down after 1 minute in normal mode



#11 B-boy/StyLe/

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Posted 14 January 2014 - 05:04 AM

Hello,

 

Please upload the dmp files (not the logs from DDS)!

 

Thanks!

 

 

Regards,

Georgi


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#12 sjl84

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Posted 14 January 2014 - 02:34 PM

How do I upload the dmp files?

 

Also I tried to upload the files from windows\minidump but it says that the folder is empty.

 

I apologize for me being an idiot and not knowing how to do this, and I appreciate your help!



#13 B-boy/StyLe/

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Posted 14 January 2014 - 06:07 PM

Hi,

 

If the folder is empty then Windows is probably not set to create dump files.

 

  1. Right-click on the My Computer icon on the desktop, and then click Properties.
  2. In the task pane on the left, click the Advanced system settings link.
  3. Click Settings under the Startup and Recovery area, and then select Kernel memory dump under Writing debugging information.
  4. Click OK two times.

Next time when you get a BSOD check the folder C:\Windows\Minidump again and if a dump is created, then please zip & upload it for my review in your next reply.

 

 

Regards,

Georgi


Edited by B-boy/StyLe/, 14 January 2014 - 06:08 PM.

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#14 sjl84

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Posted 14 January 2014 - 06:13 PM

The settings that you requested were already enabled.  I restarted and the minidump folder still says empty.



#15 B-boy/StyLe/

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Posted 14 January 2014 - 06:26 PM

Did your PC restart after the BSOD or you simple reboot windows without a reason?

Also make sure that you wait for the dump to be written to the disk before you restart:

 

dumping physical memory to disk should reach 100 before you restart the computer:

 

disk%20error.JPG

 

 

Regards,

Georgi


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