Posted 07 May 2006 - 02:52 PM
I just switched from dial up to Verizon DSL. I set up all equipment correctly, but for some reason I couldn't set up an account. It kept telling me a problem was detected. So, I called tech support. The tech walked me through setting up my account using his administrative stuff. No clue what he did. Anyway, so my account is set up. I decide I need to download yahoo or msn, which is free with the service. I really want this for the virus scan. It goes through the steps of downloading some files from Verizon, installs them then nothing. It takes me back to the same screen and says I need to download files (which I already did) I try this a few times and same thing. So I get annoyed and move on. Now I want to download their PC doctor. Again, goes through the steps of downloading, says it's installing then tells me I need to insall the files again. This happens again with the verizon toolbar. So, for some reason, I can't download from the verizon website. I can download from other sites no problem. I call tech support and he tells me something is blocking the download. We turn off virus scan, firewall, change security settings, do sharing. After an hour and a half, he tells me he can't find the problem. Anybody have a clue as to what else it could be? I am running XP with SP2. Thanks.