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Possible Motherboard Failure


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#1 madman666

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Posted 02 January 2014 - 03:14 PM

My roommate recently inherited a used computer from a friend. I installed a new hard drive, reused a cd drive and plugged everything in. Installed a new copy of Windows 8.1 and everything had been working fine since. Last night he shut his PC off for the day, today it wont power anything going to the I/O panel, nor to the dedicated graphics card. Have tried all USB ports with a keyboard/mouse and a phone cable to see if any power is drawn to charge the device. Non of them work. Have tried the on board VGA port with two different monitors and cables. Have tried the DVI port on the graphics card. Non will make the monitors display anything. CD drive works. Lights up, ejects, has power. Fans all came on. Front panel buttons worked. There is no error code speaker on the board though.

 

I took it all apart. Had the motherboard out of the case on a cardboard box. Had only the 20 pin and 4 pin motherboard power and CPU+CPU fan power plugged in. Still no output, no post. Checked for any cracks or obvious shorts on the motherboard but found nothing.

 

Before we shell out money for a new board, are there any other troubleshooting steps I should take to completely rule out any other possible causes of this issue? Something else that I can test? At the moment I am thinking it's a southbridge failure but I want to be sure before I suggest buying a replacement.

 

Here's the build info if it is useful:

 

Motherboard: Asus M4A78T-E

CPU: AMD Phenom x4 955

Hard Drive: WD 1 TB Blue

Graphics Card: 

RAM: G-Skill 6 GB DDR3 240 pin



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#2 goldfist

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Posted 03 January 2014 - 06:59 PM

Try a different 500 watt or greater power supply that is a known good PSU. If all you have is a spare 400 to 480watt PSU, try booting system without the graphics card installed if there is integrated video.


Edited by goldfist, 03 January 2014 - 07:01 PM.


#3 dc3

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Posted 04 January 2014 - 11:23 AM

That motherboard has a Integrated ATI Radeon HD 3300 GPU, remove the dedicated card to see if the integrated GPU resolves the problem.

 

Have you tried booting from the installation disk to be see if the computer will boot from the disk?

 

If you have Voltage meter you can check the rail voltages to see if they are within tolerances.

 

In the procedure below it is suggested that a load be put on the computer using the program Prime95, obviously you will not be able to in this instance, but this should be close enough to determine if the problem is with the PSU.

 

 

 
Reading Desktop PSU Rail Voltages
 
Caution: Please read this before continuing.
 
 

  • Since it will be necessary for your computer to be on during this procedure, you need to be aware that you will be working with live 12Volt DC potentials, which if handled improperly may lead to electrical shock. 

 

  • There are electronics inside the case that are very susceptible to electrostatic discharges. To protect your computer, touch the metal of the case to discharge yourself of any electrostatic charges before touching any of the components inside.

 

  • If you are not comfortable doing this procedure, then I would suggest that you not use this tutorial. The risks involved are minimal, but are there nevertheless. Anyone who uses this tutorial will be doing so at their own risk.

 
 
There are two devices commonly used to read the rail voltages: a PSU tester, and a multimeter. 
 
The PSU tester is the easiest to use since all that is necessary is to plug the different connectors into the tester and read the results on the LCD display. The problem with most of these is that they only perform a pass/fail test.  They will not provide you with actual voltage readings.
 
There are a variety of multiple meters, but this tutorial will address Analog and Digital multimeters. The advantage of these meters is that you will be able to obtain accurate real time voltage readings.
 
For those of you who wish to know more about multimeters there is an excellent article in Wikipedia.
 
 
Analog Multimeter
 
th_analogedited.jpg
 
 
An Analog multimeter is a little more complicated to use. Both Analog and Digital multimeters need to be set to the appropriate voltage, but with an Analog multimeter, you will need to choose the voltage range and must read the proper scale. 
 
The Analog multimeter uses a needle display which moves from 0 across the scale until it reaches the voltage being tested. This multimeter has five major linear divisions with multiple scales to read a variety of ranges. An example would be three different ranges. The first is graduated in increments of 0 through 5, the second, 0 through 10, and the third, 0 through 25. Each of these ranges are subdivided into divisions that are graduated into tenths. In order to read 12 volts the 0 through 25 range would be the appropriate one. 
 
Because DC voltage has positive and negative potentials this device is polar sensitive, this means that if you reverse the two probes when reading a positive DC voltage it will read as a negative voltage. This is actually necessary to read negative DC voltages. The two probes are differentiated by their color, Black (negative), and Red (positive). To read a positive DC voltage, the correct probes must be used with their corresponding potentials (positive to positive and negative to negative). 
 
With the probes being used normally to read a negative DC voltage, the needle moves from the 0 to the left, "pegging" the needle. By reversing the probes you can properly read the negative voltages.
 
Digital Multimeter
 
th_digitalmeteredited.jpg
 
 
The Digital multimeter (DMM) is much simpler to use. As was mentioned previously, you will need to set the appropriate voltage. One of the advantages is that the DMM has an LCD display with a numeric readout, so there are not any multiple scales to read. Another advantage is that most DMMs are autoranging when reading voltages, which means that you will not need to set the range with these DMMs. A DMM will read both positive and negative DC voltages and display them correctly. When reading a negative voltage, a minus sign will appear on the display before the numeric value. This still is a polar sensitive device, so you will still need to use the positive and negative probes with their corresponding potentials. 
 
There are five different DC rail voltages which are color coded. The Black wires are always negative.
 
Yellow +12VDC
 
Blue -12VDC
 
Red +5VDC
 
White -5VDC
 
Orange +3.3VDC
 
There are only three voltages that can be measured easily without disconnecting the 20/24 pin connector from the motherboard: +12V, +5V, and +3.3V.
 
The +12V and +5V voltages can be read from a four pin Molex power connector.
 
Four pin Molex power connector
 
th_250px-Molex_female_connector.jpg
 
 
The same voltages can be taken from a four pin SATA power connector, but in order to read the +3.3V you will need to read this from a five pin SATA power connector as seen below.
 
Five pin SATA power connector.
 
th_sata-power-cable.jpg
 
To read these voltages you will need to insert the Black (-) probe into any of the black  sockets, and insert the Red (+) probe in the different colored voltage sockets.   To read the voltages from a SATA power connector it is easiest to insert the probes into the bac k of the connector where the wires enter.  Unfortunately the sockets of the modular SATA power connectors are not accessible from the back, so the readings will need to be made from the socket side.  Some probes are going to be too large to fit in these sockets, so you may need to insert a piece of wire into the socket of which you want to read the voltage of and place the probe on this for your reading.  To reduce the potential of creating a short I would suggest taking the ground potential from another connector so that the two wires will remain physically separated.
 
Caution:  It is very important to make sure that you don't allow the two probes to touch each other when taking the voltage readings.  This will cause a short which could damage the PSU or other components.
 
To get accurate readings of the rail voltages it is important that there be a load on the PSU. In order to do this I would suggest downloading Prime95 for this purpose. This program was designed to be used by overclockers to put a full load on the RAM and CPU to determine the stability of their overclocking.  Because of this it will put stress on the CPU and RAM which will create higher than normal temperatures.  For this reason I would suggest not running this program any longer than is necessary.  I would also suggest that an inspection be made of the interior of the case to make sure that there isn’t an accumulation of dust which would impede adequate cooling.  Pay special attention to the heat sink and fan assembly on the CPU.  If there is a dedicated graphics card with a fan installed on it, look at this fan as well.      
 
 
Readings should not have variances larger than +/- five percent.  
 
Maximum.........Minimum
12.6V.................11.4V
5.25V.................4.75V
3.47V.................3.14V

Edited by dc3, 04 January 2014 - 11:23 AM.

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