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#1 Ricaroo46

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Posted 02 January 2014 - 03:03 AM

I cannot download anything on my computer . Every time I try to download something from the internet ,  my computer tells me there's a virus in the download and it gets deleted . How do I fix it or do I have to reinstall windows 7 again . I have already tried the internet explorer reset and nothing seems to happen . My system stops me from checking for updates when I go to windows updates page , it tells me to restart my computer. And then nothing happens. What can I do?



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#2 PanickyD

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Posted 02 January 2014 - 03:49 AM

use a different computer to download a malware scanner such as Emsisoft AntiMalware onto a flash drive, then install and run it on the problem computer. I can't swear this is a virus/malware problem, but it's a good place to start.

 

It also kind of sounds like it may be your Anti-virus software malfunctioning. Uninstall/reinstall???

 

I'm curios to see what others suggest.....


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#3 dls62

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Posted 02 January 2014 - 04:57 AM

This could also be indicative of a rootkit infection.  You probably need someone from the Malware Response Team to help with this.



#4 boopme

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Posted 02 January 2014 - 11:51 AM

Hello, I moved this from WIN 7 to the Am I Infected forum.

One key as mentioned is to run the tools from a flash drive or CD, by downloading them off another machine. You can do that with these tools if this doesn't work.
Or temporarily kill the malware that’s running. This won’t remove it, but it may allow you to download tools that will. By using RKILL..
Use one of the Renamed executables so the malware will not recognize the download.

Please download Rkill by Grinler and save it to your desktop.
  • Link 1
  • Link 2
    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista, right-click on it and Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
    • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.
Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
  • Double-click on the renamed file to install, then follow these instructions
  • for doing a Quick Scan in normal mode.
  • Don't forget to check for database definition updates through the program's interface (preferable method) before scanning.
  • If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A: 4. Issues
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • After completing the scan, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab .
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

-- Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, use Malwarebytes Chameleon and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).
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