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Slow download speed and router constantly jamming up.


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12 replies to this topic

#1 paulegt

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Posted 01 January 2014 - 04:34 AM

Hi all.

 

Not sure what is up here but we are having considerable problems with the internet.

Sometimes it will be fine although only getting a download speed of 3mbps and upload speed of 0.8mbps.

Other times it will take an age to open a google page and then just stop working altogether.

Sometimes turning off the router and waiting a minute or so will get us back to 3mbps but it doesn't always last. Everytime we turn laptop on we have to reset the router again.  It as though there is too much going through it and it jamming up all the time. Is this possible or am I infected with something?

 

Operating system is      Windows 7.

Service provider / router       Talk Talk  5258c4

Laptop      HP

 

Many thanks for any help.

Paul

 



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#2 dls62

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Posted 01 January 2014 - 05:18 AM

Hi,

 

Have you tried using the TalkTalk Service Centre to see if there are any problems with your line or router?



#3 paulegt

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Posted 01 January 2014 - 10:08 AM

Hi thanks for your reply.

 

I have done a speed test on talk talk and they recon our speeds are poor for what they would expect from our line over the wifi.

everytime I try to do their  service center I put my number in and then it says its checking the service before going back to phone number bit again with no results.

 

Paul



#4 dls62

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Posted 01 January 2014 - 10:26 AM

If you're connected by wirelessly, click on the network connection icon in the Notification Tray, right click on the connected router and select Status.

 

In the window which opens, click on Diagnose and see if any problems are identified.



#5 paulegt

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Posted 01 January 2014 - 11:10 AM

No problems have come up.

At the moment it is running ok just with the slow download speed.



#6 dls62

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Posted 01 January 2014 - 11:27 AM

Can you download and run MiniToolBox by Farbar and select the options shown below:

 

Flush DNS

Report IE Proxy Settings

Reset IE Proxy Settings

Report FF Proxy Settings

Reset FF Proxy Settings

List content of Hosts

List IP Configuration

List Winsock Entries

List last 10 Event Viewer Errors

List Installed Programs

 

 

Click Go.

 

Once the program has finished running a Notepad document 'Result.txt' will open.  Please copy and paste the content of this log in your next post.



#7 paulegt

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Posted 02 January 2014 - 02:21 PM

Post as requested.

 

 

MiniToolBox by Farbar  Version: 18-12-2013
Ran by Paul (administrator) on 02-01-2014 at 19:16:25
Running from "C:\Users\Paul\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LMXMIMDQ"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

 

========================= IP Configuration: ================================

Qualcomm Atheros AR9285 802.11b/g/n WiFi Adapter = Wireless Network Connection (Connected)
Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20) = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
add address name="Wireless Network Connection 2" address=192.168.137.1 mask=255.255.255.0

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Paul-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 2E-60-76-6C-5E-E7
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Qualcomm Atheros AR9285 802.11b/g/n WiFi Adapter
   Physical Address. . . . . . . . . : 0C-60-76-6C-5E-E7
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::190d:4cfb:bcca:6734%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 02 January 2014 19:12:57
   Lease Expires . . . . . . . . . . : 03 January 2014 19:12:57
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 301999710
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-25-56-71-00-26-9E-5A-CB-7B
   DNS Servers . . . . . . . . . . . : 192.168.1.1
                                       192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
   Physical Address. . . . . . . . . : 00-26-9E-5A-CB-7B
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 35:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:1884:3442:b16f:1b91(Preferred)
   Link-local IPv6 Address . . . . . : fe80::1884:3442:b16f:1b91%46(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{3C990A9B-BB12-424C-B447-CC5ADF365E53}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  192.168.1.1

Name:    google.com
Addresses:  2a00:1450:4009:806::100e
   173.194.41.71
   173.194.41.66
   173.194.41.73
   173.194.41.68
   173.194.41.70
   173.194.41.78
   173.194.41.72
   173.194.41.65
   173.194.41.64
   173.194.41.67
   173.194.41.69

Pinging google.com [173.194.41.71] with 32 bytes of data:
Reply from 173.194.41.71: bytes=32 time=25ms TTL=55
Reply from 173.194.41.71: bytes=32 time=25ms TTL=55

Ping statistics for 173.194.41.71:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 25ms, Maximum = 25ms, Average = 25ms
Server:  UnKnown
Address:  192.168.1.1

Name:    yahoo.com
Addresses:  206.190.36.45
   98.139.183.24
   98.138.253.109

Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=188ms TTL=38
Reply from 206.190.36.45: bytes=32 time=212ms TTL=38

Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 188ms, Maximum = 212ms, Average = 200ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 25...2e 60 76 6c 5e e7 ......Microsoft Virtual WiFi Miniport Adapter
 11...0c 60 76 6c 5e e7 ......Qualcomm Atheros AR9285 802.11b/g/n WiFi Adapter
 10...00 26 9e 5a cb 7b ......Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
  1...........................Software Loopback Interface 1
 12...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 46...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 48...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1      192.168.1.2     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link       192.168.1.2    281
      192.168.1.2  255.255.255.255         On-link       192.168.1.2    281
    192.168.1.255  255.255.255.255         On-link       192.168.1.2    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.1.2    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.1.2    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 46     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 46     58 2001::/32                On-link
 46    306 2001:0:9d38:6ab8:1884:3442:b16f:1b91/128
                                    On-link
 11    281 fe80::/64                On-link
 46    306 fe80::/64                On-link
 46    306 fe80::1884:3442:b16f:1b91/128
                                    On-link
 11    281 fe80::190d:4cfb:bcca:6734/128
                                    On-link
  1    306 ff00::/8                 On-link
 46    306 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [193824] (Apple Inc.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/01/2014 02:55:13 PM) (Source: Windows Search Service) (User: )
Description: The index cannot be initialized.

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/01/2014 02:55:13 PM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.

Context: Windows Application

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/01/2014 02:55:13 PM) (Source: Windows Search Service) (User: )
Description: The gatherer object cannot be initialized.

Context: Windows Application, SystemIndex Catalog

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/01/2014 02:55:13 PM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.TripoliIndexer> cannot be initialized.

Context: Windows Application, SystemIndex Catalog

Details:
 Element not found.  (HRESULT : 0x80070490) (0x80070490)

Error: (01/01/2014 02:55:12 PM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.JetPropStore> cannot be initialized.

Context: Windows Application, SystemIndex Catalog

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/01/2014 02:55:12 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot load the property store information.

Context: Windows Application, SystemIndex Catalog

Details:
 The content index database is corrupt.  (HRESULT : 0xc0041800) (0xc0041800)

Error: (01/01/2014 02:55:12 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/01/2014 02:55:12 PM) (Source: Windows Search Service) (User: )
Description: The search service has detected corrupted data files in the index {id=4700}. The service will attempt to automatically correct this problem by rebuilding the index.

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/01/2014 02:55:12 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot open the Jet property store.

Details:
 0x%08x (0xc0041800 - The content index database is corrupt.  (HRESULT : 0xc0041800))

Error: (01/01/2014 02:55:12 PM) (Source: ESENT) (User: )
Description: Windows (3312) Windows: Error -1811 occurred while opening logfile C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSS001F9.log.

System errors:
=============
Error: (01/02/2014 07:12:58 PM) (Source: ipnathlp) (User: )
Description: 0

Error: (01/01/2014 04:24:21 PM) (Source: ipnathlp) (User: )
Description: 0

Error: (01/01/2014 02:55:13 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.

Error: (01/01/2014 02:55:13 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-1073473535.

Error: (12/31/2013 08:27:10 PM) (Source: ipnathlp) (User: )
Description: 0

Error: (12/31/2013 02:18:30 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (12/31/2013 02:18:30 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (12/31/2013 02:18:30 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (12/31/2013 02:18:30 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (12/31/2013 02:18:30 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

 Update for Microsoft Office 2007 (KB2508958)
Acrobat.com (Version: 1.6.65)
Activate Norton Online Backup (Version: 1.1.20.0)
Adobe AIR (Version: 1.5.0.7220)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.170)
Adobe Reader 9.5.5 MUI (Version: 9.5.5)
Adobe Shockwave Player 12.0 (Version: 12.0.4.144)
AnyRail4EN (Version: 4.20.0)
AOL Toolbar 5.0 (Version: 5.2.78.2)
Apple Application Support (Version: 1.5.2)
Apple Mobile Device Support (Version: 3.4.1.2)
Apple Software Update (Version: 2.1.3.127)
Ask Toolbar (Version: 1.14.1.0)
Ask Toolbar Updater (Version: 1.2.0.20007)
Atheros Driver Installation Program (Version: 9.0)
Bing Bar (Version: 7.0.609.0)
Bonjour (Version: 2.0.5.0)
CCleaner (Version: 3.12)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
CyberLink DVD Suite (Version: 6.0.3101)
CyberLink YouCam (Version: 2.0.3115)
D3DX10 (Version: 15.4.2368.0902)
Debut Video Capture Software
Football Manager 2008 (Version: 8.0.0.0)
Google Chrome (Version: 31.0.1650.63)
Google Earth (Version: 7.1.2.2041)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4805.320)
Google Update Helper (Version: 1.3.22.3)
Hewlett-Packard ACLM.NET v1.2.1.1 (Version: 1.00.0000)
HP Advisor (Version: 3.3.12286.3436)
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP DVD Play 3.7 (Version: 3.7.0.6623)
HP Games (Version: 1.0.0.71)
HP Quick Launch Buttons (Version: 6.50.16.1)
HP Setup (Version: 1.2.3220.3079)
HP Support Assistant (Version: 7.0.39.15)
HP Update (Version: 5.001.000.014)
HP User Guides 0148 (Version: 1.01.0005)
HP Wireless Assistant (Version: 3.50.11.2)
IDT Audio (Version: 1.0.6225.0)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1883)
iSnooker (Version: 2.2.02)
iSnooker version 2.2.20 (Version: 2.2.20)
iTunes (Version: 10.3.1.55)
IWON
Java 7 Update 45 (Version: 7.0.450)
Java Auto Updater (Version: 2.1.9.8)
Java™ 6 Update 14 (64-bit) (Version: 6.0.140)
Junk Mail filter update (Version: 15.4.3502.0922)
K-Lite Codec Pack 5.1.4 (Full) BETA (Version: 5.1.4)
LabelPrint (Version: 2.5.1913)
LightScribe System Software (Version: 1.18.11.1)
Magic Desktop
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Age of Empires II
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server Compact 3.5 SP2 ENU (Version: 3.5.8080.0)
Microsoft SQL Server Compact 3.5 SP2 x64 ENU (Version: 3.5.8080.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Works (Version: 9.7.0621)
Mobile Broadband HL Service (Version: 22.001.16.00.03)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
muvee Reveal (Version: 7.0.43.12698)
Norton 360 (Version: 20.4.0.40)
PHOTOfunSTUDIO 6.0 (Version: 6.00.135)
Power2Go (Version: 6.0.3101)
PowerDirector (Version: 7.0.3101)
PowerRecover (Version: 5.5.1923)
QLBCASL (Version: 6.40.17.2)
QuickTime (Version: 7.69.80.9)
Realtek 8136 8168 8169 Ethernet Driver (Version: 1.00.0005)
Realtek USB 2.0 Card Reader (Version: 6.1.7100.30094)
Reimage Repair (Version: 1.5.1.2)
Skype Click to Call (Version: 6.13.13771)
Skype™ 6.3 (Version: 6.3.105)
Sonarca Sound Recorder Free 3.2.8
SpeedFan (remove only)
sunriseradio Toolbar (Version: 6.8.3.3)
Super LoiLoScope WebShortcut (Version: 1.0.0)
swMSM (Version: 12.0.0.1)
Synaptics Pointing Device Driver (Version: 15.0.17.4)
Templot version 206c (Version: 206c)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live Family Safety (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinRAR archiver
Yahoo! Detect

**** End of log ****

 

Thanks



#8 paulegt

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Posted 05 January 2014 - 01:09 PM

Computer also now becoming slow to load explorer.

The router works fine before we turn laptop on but when laptop turned on that's when I have to turn off and back on the router which then works although slowly.



#9 dls62

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Posted 05 January 2014 - 02:21 PM

Hi,

 

Can you run MiniToolBox on the other computer, i.e. not the laptop, with the same settings as above and paste the log in your next post.



#10 paulegt

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Posted 06 January 2014 - 04:10 PM

II don't have any other computers just our phones which use wifi.

 

Il redo the scan on laptop and paste again.

 

Original copy is above the last few posts.

 

 

 

 

MiniToolBox by Farbar  Version: 18-12-2013
Ran by Paul (administrator) on 06-01-2014 at 21:08:46
Running from "C:\Users\Paul\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

 

========================= IP Configuration: ================================

Qualcomm Atheros AR9285 802.11b/g/n WiFi Adapter = Wireless Network Connection (Connected)
Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20) = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
add address name="Wireless Network Connection 2" address=192.168.137.1 mask=255.255.255.0

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Paul-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 2E-60-76-6C-5E-E7
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Qualcomm Atheros AR9285 802.11b/g/n WiFi Adapter
   Physical Address. . . . . . . . . : 0C-60-76-6C-5E-E7
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::190d:4cfb:bcca:6734%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 06 January 2014 20:58:51
   Lease Expires . . . . . . . . . . : 07 January 2014 20:58:51
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 301999710
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-25-56-71-00-26-9E-5A-CB-7B
   DNS Servers . . . . . . . . . . . : 192.168.1.1
                                       192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
   Physical Address. . . . . . . . . : 00-26-9E-5A-CB-7B
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 35:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:3811:33a6:b16f:1212(Preferred)
   Link-local IPv6 Address . . . . . : fe80::3811:33a6:b16f:1212%46(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{3C990A9B-BB12-424C-B447-CC5ADF365E53}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  192.168.1.1

Name:    google.com
Addresses:  2a00:1450:4009:802::1003
   173.194.34.64
   173.194.34.66
   173.194.34.72
   173.194.34.65
   173.194.34.68
   173.194.34.67
   173.194.34.69
   173.194.34.71
   173.194.34.70
   173.194.34.78
   173.194.34.73

Pinging google.com [173.194.34.64] with 32 bytes of data:
Reply from 173.194.34.64: bytes=32 time=26ms TTL=55
Reply from 173.194.34.64: bytes=32 time=25ms TTL=55

Ping statistics for 173.194.34.64:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 25ms, Maximum = 26ms, Average = 25ms
Server:  UnKnown
Address:  192.168.1.1

Name:    yahoo.com
Addresses:  206.190.36.45
   98.138.253.109
   98.139.183.24

Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=188ms TTL=38
Reply from 206.190.36.45: bytes=32 time=190ms TTL=38

Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 188ms, Maximum = 190ms, Average = 189ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 25...2e 60 76 6c 5e e7 ......Microsoft Virtual WiFi Miniport Adapter
 11...0c 60 76 6c 5e e7 ......Qualcomm Atheros AR9285 802.11b/g/n WiFi Adapter
 10...00 26 9e 5a cb 7b ......Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
  1...........................Software Loopback Interface 1
 12...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 46...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 48...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1      192.168.1.2     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link       192.168.1.2    281
      192.168.1.2  255.255.255.255         On-link       192.168.1.2    281
    192.168.1.255  255.255.255.255         On-link       192.168.1.2    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.1.2    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.1.2    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 46     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 46     58 2001::/32                On-link
 46    306 2001:0:9d38:90d7:3811:33a6:b16f:1212/128
                                    On-link
 11    281 fe80::/64                On-link
 46    306 fe80::/64                On-link
 11    281 fe80::190d:4cfb:bcca:6734/128
                                    On-link
 46    306 fe80::3811:33a6:b16f:1212/128
                                    On-link
  1    306 ff00::/8                 On-link
 46    306 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [193824] (Apple Inc.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/01/2014 02:55:13 PM) (Source: Windows Search Service) (User: )
Description: The index cannot be initialized.

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/01/2014 02:55:13 PM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.

Context: Windows Application

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/01/2014 02:55:13 PM) (Source: Windows Search Service) (User: )
Description: The gatherer object cannot be initialized.

Context: Windows Application, SystemIndex Catalog

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/01/2014 02:55:13 PM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.TripoliIndexer> cannot be initialized.

Context: Windows Application, SystemIndex Catalog

Details:
 Element not found.  (HRESULT : 0x80070490) (0x80070490)

Error: (01/01/2014 02:55:12 PM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.JetPropStore> cannot be initialized.

Context: Windows Application, SystemIndex Catalog

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/01/2014 02:55:12 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot load the property store information.

Context: Windows Application, SystemIndex Catalog

Details:
 The content index database is corrupt.  (HRESULT : 0xc0041800) (0xc0041800)

Error: (01/01/2014 02:55:12 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/01/2014 02:55:12 PM) (Source: Windows Search Service) (User: )
Description: The search service has detected corrupted data files in the index {id=4700}. The service will attempt to automatically correct this problem by rebuilding the index.

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (01/01/2014 02:55:12 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot open the Jet property store.

Details:
 0x%08x (0xc0041800 - The content index database is corrupt.  (HRESULT : 0xc0041800))

Error: (01/01/2014 02:55:12 PM) (Source: ESENT) (User: )
Description: Windows (3312) Windows: Error -1811 occurred while opening logfile C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSS001F9.log.

System errors:
=============
Error: (01/06/2014 08:58:51 PM) (Source: ipnathlp) (User: )
Description: 0

Error: (01/06/2014 08:57:08 PM) (Source: ipnathlp) (User: )
Description: 0

Error: (01/05/2014 06:03:26 PM) (Source: ipnathlp) (User: )
Description: 0

Error: (01/05/2014 11:26:09 AM) (Source: ipnathlp) (User: )
Description: 0

Error: (01/05/2014 10:16:10 AM) (Source: ipnathlp) (User: )
Description: 0

Error: (01/04/2014 11:05:25 PM) (Source: ipnathlp) (User: )
Description: 0

Error: (01/04/2014 11:01:42 PM) (Source: ipnathlp) (User: )
Description: 0

Error: (01/04/2014 11:01:42 PM) (Source: ipnathlp) (User: )
Description: 0

Error: (01/04/2014 10:23:02 PM) (Source: ipnathlp) (User: )
Description: 0

Error: (01/04/2014 08:43:39 AM) (Source: ipnathlp) (User: )
Description: 0

Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

 Update for Microsoft Office 2007 (KB2508958)
Acrobat.com (Version: 1.6.65)
Activate Norton Online Backup (Version: 1.1.20.0)
Adobe AIR (Version: 1.5.0.7220)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.170)
Adobe Reader 9.5.5 MUI (Version: 9.5.5)
Adobe Shockwave Player 12.0 (Version: 12.0.4.144)
AnyRail4EN (Version: 4.20.0)
Apple Application Support (Version: 1.5.2)
Apple Mobile Device Support (Version: 3.4.1.2)
Apple Software Update (Version: 2.1.3.127)
Ask Toolbar (Version: 1.14.1.0)
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#11 dls62

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Posted 06 January 2014 - 05:56 PM

Computer also now becoming slow to load explorer.

The router works fine before we turn laptop on but when laptop turned on that's when I have to turn off and back on the router which then works although slowly.

 

Right click on the network icon in the notification area and select Open Network and Sharing Center.

Click on Change Adapter Settings on the left-hand side.

Right click on Wireless Network Connection 2 and select Properties.

Click on Internet Protocol Version 4 (TCP/IPv4) and then click on Properties.

On the General tab, ensure that Obtain an IP address automatically and Obtain DNS server address automatically are selected.

Click OK and then click Close.

All phones which connect to the router need to have DHCP enabled and Obtain IP address automatically (or similar) selected.  The router also needs to have DHCP enabled.

Shut down all phones, the laptop and the router.

Restart the router and then restart each device in turn.

 

Has this resolved the problem?


Edited by dls62, 06 January 2014 - 06:00 PM.


#12 paulegt

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Posted 17 January 2014 - 03:57 PM

Hi sorry for long delay in response but been giving it a chance and it still the same.

 

Still very slow and takes an age sometimes to even load up google!

 

Any further ideas?

 

Thanks

Paul



#13 dls62

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Posted 18 January 2014 - 05:39 AM

The only other thing I can suggest is that you reset your router back to its factory defaults.  On the latest TalkTalk routers the reset button is on the back next to the power jack and you press and hold it for at least 6 seconds, with the router on, to reset the router.  Your laptop and  mobiles should either be off or have wi-fi disabled when you do this.

 

You need to be aware that if you have changed the username and password for the configuration utility and/or the access password, these will be reset back to the defaults and you will need to set up wireless access from your laptop and mobiles again.






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