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Unable to navigate after malware removal

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8 replies to this topic

#1 JoHal


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Posted 31 December 2013 - 05:05 AM

HI, I am helping a friend to fix his computer. (windows 7 32bits) It was infected with NationZoom, spy hunter 4, and many others.

I use "spybot search and destroy" and "malwarebytes" to clean the infection.


But now I can't open any web pages. and Microsoft security essentials can't download any updates.

the most peculiar thing is that I can browse https pages but not http.

I have IE, Firefox and Chrome, the same thing happens in all the browsers.


Any help will be appreciated


ps. sorry for my bad English.

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#2 nasdaq


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Posted 04 January 2014 - 08:26 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.

Click the StartBtn.gif button. In the Search box, type Command Prompt, and then, in the list of results, double-click Command Prompt.

at the cursor type:
ipconfig /flushdns <-- (A space between g and / is needed)

repeat with
ipconfig /renew

Then hit Enter, type Exit, hit the Enter key.

You may need to run CMD - Command Prompt on Vista - Windows 7/8 with Elevated Privilege

Launch Notepad, and copy and paste the Bolded text below into a new text file.
Save it as file name: fixme.reg. Save as file type: All files (*.*) and save it on your Desktop.
Just save the file do not run it yet. I will tell you when later.

Windows Registry Editor Version 5.00




[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\ProtocolDefaults]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\ProtocolDefaults]

Close all Browsers and Windows.
Now double-click on the fixme.reg file you saved and click on the Yes button when it asks if you would like to merge the information. Once you get a successful message delete fixme.reg.

If you can please download and run this tool.
Use an other computer and transfer the file to the desktop of the problem computer if you have to.

Please download and run this DDS Scanning Tool. Nothing will be deleted. It will just give me some additional information about your system.

Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.

1: DDS.scr (Not recommended if you use Chrome to download this .scr file. Use the other options.)
2: DDS.pif

Double click on the DDS icon, allow it to run.
A small box will open, with an explanation about the tool. No input is needed, the scan is running.
Notepad will open with the results.
Follow the instructions that pop up for posting the results.[/list]Please note: You may have to disable any script protection running if the scan fails to run.


Please just paste the contents of the DDS.txt log in your next post. DO NOT attach the log.

#3 JoHal

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Posted 04 January 2014 - 09:18 PM

Thank you for your help.


I run the fixme.reg and i get a message saning "Cannot import: C:\user\administrador\desktop\fixme.reg not all data was successfully written to the registry. some keys are open by the system or other processes.


I run it with all the browsers closed and no programs running. i even try to run it in safe mode with the same result.


Apparently i can only browse google pages: if a search anything in google I have no problems, but as soon as i click on a link i get the "page not found" error.


anyway here is the DDS.txt


DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 11.0.9600.16428  BrowserJavaVersion: 10.45.2
Run by Administrador at 19:12:24 on 2014-01-04
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.52.3082.18.2039.1280 [GMT -6:00]
AV: Microsoft Security Essentials *Enabled/Updated* {641105E6-77ED-3F35-A304-765193BCB75F}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Spybot - Search and Destroy *Enabled/Updated* {9BC38DF1-3CCA-732D-A930-C1CA5F20A4B0}
SP: Microsoft Security Essentials *Enabled/Updated* {DF70E402-51D7-30BB-99B4-4D23E83BFDE2}
============== Running Processes ================
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Kodak\Digital Display\OrbKodakLauncher\DllStartupService.exe
C:\Program Files\Spybot - Search & Destroy 2\SDFSSvc.exe
C:\Program Files\Google\Update\\GoogleCrashHandler.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Spybot - Search & Destroy 2\SDUpdSvc.exe
C:\Program Files\Spybot - Search & Destroy 2\SDWSCSvc.exe
C:\Program Files\Spybot - Search & Destroy 2\SDTray.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
c:\Program Files\Microsoft Security Client\NisSrv.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\svchost.exe -k SDRSVC
============== Pseudo HJT Report ===============
mStart Page = about:blank
mSearch Page = about:blank
mDefault_Page_URL = about:blank
mDefault_Search_URL = about:blank
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [SDTray] "c:\program files\spybot - search & destroy 2\SDTray.exe"
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\softwa~1.lnk - c:\program files\kodak\kodak easyshare software\bin\EasyShare.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
TCP: NameServer =
TCP: Interfaces\{B837F161-A9DE-4B93-87C1-8431F4509A7B} : DHCPNameServer =
TCP: Interfaces\{D16B0B42-A363-4DFF-87FF-FDCF5C7CF231} : DHCPNameServer =
TCP: Interfaces\{D16B0B42-A363-4DFF-87FF-FDCF5C7CF231}\1425259435D253643323 : DHCPNameServer =
TCP: Interfaces\{D16B0B42-A363-4DFF-87FF-FDCF5C7CF231}\1627279637534376 : DHCPNameServer =
TCP: Interfaces\{D16B0B42-A363-4DFF-87FF-FDCF5C7CF231}\D616279616 : DHCPNameServer =
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll
Notify: igfxcui - igfxdev.dll
Notify: SDWinLogon - SDWinLogon.dll
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\31.0.1650.63\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
================= FIREFOX ===================
FF - ProfilePath -
============= SERVICES / DRIVERS ===============
R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2011-4-18 214696]
R2 KodakDigitalDisplayService;Kodak Digital Display Service;c:\program files\kodak\digital display\orbkodaklauncher\DllStartupService.exe [2008-3-6 81920]
R2 NisDrv;Microsoft Network Inspection System;c:\windows\system32\drivers\NisDrvWFP.sys [2011-4-27 104768]
R2 SDScannerService;Spybot-S&D 2 Scanner Service;c:\program files\spybot - search & destroy 2\SDFSSvc.exe [2013-12-30 3921880]
R2 SDUpdateService;Spybot-S&D 2 Updating Service;c:\program files\spybot - search & destroy 2\SDUpdSvc.exe [2013-12-30 1042272]
R2 SDWSCService;Spybot-S&D 2 Security Center Service;c:\program files\spybot - search & destroy 2\SDWSCSvc.exe [2013-12-30 171416]
R3 NisSrv;Inspección de red de Microsoft;c:\program files\microsoft security client\NisSrv.exe [2013-10-23 280288]
R3 Ph3xIB32;Philips 713x Inbox PCI TV Card;c:\windows\system32\drivers\Ph3xIB32.sys [2009-6-10 1311232]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt86win7.sys [2009-3-1 139776]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2013-9-5 171680]
S2 SpyHunter 4 Service;SpyHunter 4 Service;c:\progra~1\enigma~1\spyhun~1\sh4ser~1.exe --> c:\progra~1\enigma~1\spyhun~1\SH4SER~1.EXE [?]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 EsgScanner;EsgScanner;c:\windows\system32\drivers\EsgScanner.sys [2012-6-22 19984]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;c:\windows\system32\ieetwcollector.exe [2013-12-12 108032]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2013-6-9 14848]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2013-6-9 49664]
S3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys [2013-6-9 27136]
S3 WatAdminSvc;Servicio de tecnologías de activación de Windows;c:\windows\system32\wat\WatAdminSvc.exe [2013-6-9 1343400]
=============== Created Last 30 ================
2013-12-31 07:18:03    7760024    ----a-w-    c:\programdata\microsoft\microsoft antimalware\definition updates\{b4477bae-df42-4715-b295-aa7ec7f97422}\mpengine.dll
2013-12-31 05:00:12    --------    d-----w-    c:\programdata\Malwarebytes
2013-12-31 05:00:09    22856    ----a-w-    c:\windows\system32\drivers\mbam.sys
2013-12-31 05:00:09    --------    d-----w-    c:\program files\Malwarebytes' Anti-Malware
2013-12-31 04:42:32    --------    d-----w-    C:\MB
2013-12-31 04:22:39    --------    d-----w-    c:\users\administrador\appdata\local\ElevatedDiagnostics
2013-12-31 04:22:04    --------    d-----w-    c:\users\administrador\appdata\local\Google
2013-12-30 22:46:07    18968    ----a-w-    c:\windows\system32\sdnclean.exe
2013-12-30 22:45:52    --------    d-----w-    c:\programdata\Spybot - Search & Destroy
2013-12-30 22:45:33    --------    d-----w-    c:\program files\Spybot - Search & Destroy 2
2013-12-20 21:30:47    7760024    ------w-    c:\programdata\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll
2013-12-16 14:31:06    740840    ------w-    c:\programdata\microsoft\microsoft antimalware\definition updates\nisbackup\gapaengine.dll
2013-12-16 14:31:01    719224    ------w-    c:\programdata\microsoft\microsoft antimalware\definition updates\{dd2219d2-f703-476e-95c2-01e26d96ac5f}\gapaengine.dll
2013-12-15 05:09:40    --------    d-----w-    c:\windows\220FB0354744483A9A0B41DF77061583.TMP
2013-12-15 05:09:36    --------    d-----w-    c:\program files\common files\Wise Installation Wizard
2013-12-11 11:08:57    159232    ----a-w-    c:\windows\system32\imagehlp.dll
2013-12-11 11:08:57    141824    ----a-w-    c:\windows\system32\wscript.exe
2013-12-11 11:08:57    121856    ----a-w-    c:\windows\system32\wshom.ocx
2013-12-11 11:08:56    163840    ----a-w-    c:\windows\system32\scrrun.dll
2013-12-11 11:08:56    126976    ----a-w-    c:\windows\system32\cscript.exe
2013-12-11 11:08:52    2048    ----a-w-    c:\windows\system32\tzres.dll
2013-12-11 11:08:21    2349056    ----a-w-    c:\windows\system32\win32k.sys
2013-12-11 11:08:09    177152    ----a-w-    c:\windows\system32\drivers\portcls.sys
2013-12-11 11:08:08    81408    ----a-w-    c:\windows\system32\drivers\drmk.sys
2013-12-10 13:04:45    --------    d-----w-    c:\programdata\WPM
2013-12-09 02:06:03    --------    d-----w-    c:\programdata\Cisco Systems
==================== Find3M  ====================
2013-12-11 07:29:59    692616    ----a-w-    c:\windows\system32\FlashPlayerApp.exe
2013-12-11 07:29:58    71048    ----a-w-    c:\windows\system32\FlashPlayerCPLApp.cpl
2013-12-10 13:05:20    773712    ----a-w-    c:\windows\system32\msvcr100.dll
2013-12-10 13:05:19    420944    ----a-w-    c:\windows\system32\msvcp100.dll
2013-12-03 09:02:29    640512    ----a-w-    c:\windows\system32\advapi32.dll
2013-12-03 09:02:29    1289096    ----a-w-    c:\windows\system32\ntdll.dll
2013-12-03 09:02:28    619520    ----a-w-    c:\windows\system32\tdh.dll
2013-12-03 09:02:28    3969472    ----a-w-    c:\windows\system32\ntkrnlpa.exe
2013-12-03 09:02:28    3914176    ----a-w-    c:\windows\system32\ntoskrnl.exe
2013-12-03 09:02:12    338944    ----a-w-    c:\windows\system32\drivers\afd.sys
2013-12-03 09:02:12    231424    ----a-w-    c:\windows\system32\mswsock.dll
2013-12-03 09:02:12    1294272    ----a-w-    c:\windows\system32\drivers\tcpip.sys
2013-12-03 09:01:58    1505280    ----a-w-    c:\windows\system32\d3d11.dll
2013-11-26 09:23:02    2724864    ----a-w-    c:\windows\system32\mshtml.tlb
2013-11-26 09:22:11    4096    ----a-w-    c:\windows\system32\ieetwcollectorres.dll
2013-11-26 08:53:56    61952    ----a-w-    c:\windows\system32\iesetup.dll
2013-11-26 08:52:26    51200    ----a-w-    c:\windows\system32\ieetwproxystub.dll
2013-11-26 08:29:55    112128    ----a-w-    c:\windows\system32\ieUnatt.exe
2013-11-26 08:29:52    108032    ----a-w-    c:\windows\system32\ieetwcollector.exe
2013-11-26 08:28:16    553472    ----a-w-    c:\windows\system32\jscript9diag.dll
2013-11-26 08:16:12    4243968    ----a-w-    c:\windows\system32\jscript9.dll
2013-11-26 07:32:06    1928192    ----a-w-    c:\windows\system32\inetcpl.cpl
2013-11-26 06:33:33    1820160    ----a-w-    c:\windows\system32\wininet.dll
2013-11-19 10:21:30    230048    ------w-    c:\windows\system32\MpSigStub.exe
2013-10-12 02:03:08    656896    ----a-w-    c:\windows\system32\nshwfp.dll
2013-10-12 02:01:41    679424    ----a-w-    c:\windows\system32\IKEEXT.DLL
2013-10-12 02:01:25    216576    ----a-w-    c:\windows\system32\FWPUCLNT.DLL
2013-10-08 13:50:41    94632    ----a-w-    c:\windows\system32\WindowsAccessBridge.dll
============= FINISH: 19:13:24.11 ===============

#4 nasdaq


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Posted 05 January 2014 - 08:30 AM

Spybot - Search and Destroy may be protecting these keys.

I suggest you disable it and try the Fix again.
Make sure all browsers are closed.

If that fails then remove Spybot using the Add/Remove Programs.
Restart the computer and run the fix again.

Keep me posted.

#5 JoHal

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Posted 07 January 2014 - 04:03 AM

Hi, I remove SpyBot and and try to run the fix again, but I get the same error :(


However after removing Spybot all the web pages show up normally :)


I was able to download Windows updates (including update to security essentials) , I ran a full scan with Malwarebytes and security essentials and no threats were found.

So I guess it was a bug is SpyBot...


Anyway, thank you so much for your help.

#6 nasdaq


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Posted 07 January 2014 - 08:30 AM

One last scan.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

#7 JoHal

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Posted 08 January 2014 - 02:20 AM

Done here is the result:


 Results of screen317's Security Check version 0.99.78  
 Windows 7 Service Pack 1 x86 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
Microsoft Security Essentials   
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:`````````
 Java 7 Update 45  
 Adobe Flash Player     11.9.900.170  
 Adobe Reader XI  
 Mozilla Firefox (26.0)
 Google Chrome 31.0.1650.57  
 Google Chrome 31.0.1650.63  
````````Process Check: objlist.exe by Laurent````````  
 Microsoft Security Essentials MSMpEng.exe
 Microsoft Security Essentials msseces.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  
````````````````````End of Log``````````````````````

#8 nasdaq


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Posted 08 January 2014 - 08:08 AM

Looking good.

If all is well:

Time for some housekeeping
  • The following will implement some cleanup procedures as well as reset System Restore points:
  • Click Start > Run and copy/paste the following bold text into the Run box and click OK:
  • ComboFix /Uninstall

Please consider using these ideas to help secure your computer. While there is no way to guarantee safety when you use a computer, these steps will make it much less likely that you will need to endure another infection. While we really like to help people, we would rather help you protect yourself so that you won't need that help in the future.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates or get into the habit of checking Windows Update regularly. They usually have security updates every month. You can set Windows to notify you of Updates so that you can choose, but only do this if you believe you are able to understand which ones are needed. This is a crucial security measure.

Having an effective antivirus is a must for everyone.
In addition to many excellent commercial products there are plenty of good free antivirus programs available. I can recommend:

If you are satisfied with your current protection programs you can ignore the instructions on Antivirus or Firewall listed below.In addition to an antivirus I recommend using a firewall. A software firewall is a software program that helps screen out hackers, viruses, and worms that try to reach your computer over the Internet. I can recommend one of the following free products:Please note: Many installer offer third-party downloads that are installed automatically when you do not uncheck certain checkboxes. While most of the time not being malicious you usually do not want these on your computer. Be careful during the installation process and you will avoid seeing tons of new unwanted toolbars in your favorite web browser.

Please consider installing and running some of the following programs; they are either free or have free versions of commercial programs:

Malwarebytes Anti-Malware (MBAM)
The free version of MBAM can be used to scan the system for traces of malware. Scanning your system regularly will make it harder for malware to reside on your system.
A tutorial on using MBAM can be found here.
Please Note: Only the paid for version has real time capabilities.

A tutorial on using SpywareBlaster to prevent malware from ever installing on your computer may be found here.

Please keep these programs up-to-date and run them whenever you suspect a problem to prevent malware problems. A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall and scanning anti-spyware program at a time. Passive protectors, like SpywareBlaster can be run with any of them.

Note that there are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:A similar category of programs is now called "scareware." Scareware programs are active infections that will pop-up on your computer and tell you that you are infected. If you look closely, it will usually have a name that looks like it might be legitimate, but it is NOT one of the programs you installed. It tells you to click and install it right away. If you click on any part of it, including the 'X' to close it, you may actually help it infect your computer further. Keeping protection updated and running resident protection can help prevent these infections. If it happens anyway, get offline as quickly as you can. Pull the internet connection cable or shut down the computer if you have to. Contact someone to help by using another computer if possible. These programs are also sometimes called 'rogues', but they are different than the older version of rogues mentioned above.

Please keep your programs up to date. This applies to Java, Adobe Flashplayer, Adobe Reader and your Internet Browsers in particular. Vulnerabilities in these programs are often exploited in order to install malware on your PC. Visiting a prepared web page suffices to infect your system.

In general Firefox, Opera and Google Chrome are considered to be more secure than Internet Explorer. In addition there are many useful add-ons that can protect you from possible risks:
  • WOT will warn you when you try to visit sites with poor reputation. The reputation is based on user ratings and is usually very accurate.
  • Script Blocker can help blocking many attempts to infect your system via malicious websites by only allowing scripts at sites you trust.
  • NoScript is a popular Firefox addon,
  • ScriptNo a popular Google Chrome addon.
For much more useful information, please also read Tony Klein's excellent article: How did I get infected in the first place

Hopefully these steps will help to keep you error free. If you run into more difficulty, we will certainly do what we can to help.

#9 nasdaq


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Posted 14 January 2014 - 10:23 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

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