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XP/Internet Connectivity Issues- Clearing ARP cache

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#1 TiffSavesherPC


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Posted 31 December 2013 - 03:42 AM

My trusty companion PC cannot connect to the internet. I've tried all kinds of things... Probably tried things that caused the fuss in the first place, so I am humbly asking for assistance from the peeps I trust for my computer woes....


We have a new router, I've tried wireless and hard wiring... I can get connected to the router, but no Internet. Try to repair and I get a message "cannot clear ARP cache" I have manually tried clearing, still no help. 



#1 A few years ago, I followed awesome instructions to defeat a nasty Rogue/Trojan (Windows Security fake), and I think that it may have left some damage... 

#2 I know just enough about my computer to cause catastrophe, but I can follow instructions and am actually pretty bright when I apply myself (I'm a crafter not a techie!). 


What info can I bring back to possibly have assistance? Pretty, pretty please with cherries on top?  :flowers:


EDIT: I am running a full SAS scan now. Dell Inspirion 530

Edited by TiffSavesherPC, 31 December 2013 - 04:00 AM.

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#2 hamluis



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Posted 31 December 2013 - 06:53 AM

Don't get lost in the detail :), see http://www.tech-faq.com/clear-arp-cache.html .



#3 cryptodan


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Posted 31 December 2013 - 07:11 AM

Please download MiniToolBox, and save it to your desktop and run it, and checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

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