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My computer is playing ads in the background- Name Not Available in Volume Mixer


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18 replies to this topic

#1 user333

user333

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  • Local time:10:26 PM

Posted 30 December 2013 - 07:34 PM

Today my computer restarted randomly and when it turned back on, every time I opened IE, the computer starts playing random collections of advertisements in the background. I can mute the specific problem in my volume mixer for the speakers and it was titled "Name Not Available". I ran a Norton 360 scan and a Malwarebytes scans and nothing was discovered. I really want to thank you all in advance for all the assistance that you can provide me with.

 

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16448  BrowserJavaVersion: 10.45.2
Run by user333 at 19:24:51 on 2013-12-30
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.3893.1396 [GMT -5:00]
.
AV: Norton 360 Premier Edition *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 Premier Edition *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton 360 Premier Edition *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Adobe\Elements Organizer 8.0\PhotoshopElementsFileAgent.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
c:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Norton Management\Engine\3.2.2.12\ccSvcHst.exe
C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\N360.exe
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Intel\WiMAX\Bin\AppSrv.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Intel\WiMAX\Bin\DMAgent.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\taskhost.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\Dwm.exe
C:\Program Files (x86)\Norton Management\Engine\3.2.2.12\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Dell DataSafe Local Backup\TOASTER.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\System32\StikyNot.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files (x86)\Ask.com\Updater\Updater.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Intel\WiMAX\bin\wimaxcu.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\N360.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_9_900_170_ActiveX.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EXE
C:\Windows\splwow64.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uSearch Bar = Preserve
mWinlogon: Userinit = userinit.exe,
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\coieplg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\IPS\ipsbho.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: ooVoo toolbar, powered by Ask.com: {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
TB: ooVoo toolbar, powered by Ask.com: {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
TB: ooVoo toolbar, powered by Ask.com: {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\coieplg.dll
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
uRun: [] C:\Users\user333\AppData\Local\Temp\eacwornmxs.exe
uRun: [Google Update] "C:\Users\user333\AppData\Local\Google\Update\GoogleUpdate.exe" /c
uRun: [RESTART_STICKY_NOTES] C:\Windows\System32\StikyNot.exe
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [ApnUpdater] "C:\Program Files (x86)\Ask.com\Updater\Updater.exe"
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRunOnce: ["C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\BLUETO~1.LNK - C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/_layouts/ClientBin/ieawsdc32.cab
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_45-windows-i586.cab
DPF: {CAFEEFAC-0017-0000-0004-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_04-windows-i586.cab
DPF: {CAFEEFAC-0017-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_07-windows-i586.cab
DPF: {CAFEEFAC-0017-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_13-windows-i586.cab
DPF: {CAFEEFAC-0017-0000-0045-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_45-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_45-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{12B38839-9DE7-4C68-A988-D935D20FC7A7} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{12B38839-9DE7-4C68-A988-D935D20FC7A7}\130364850363030393732373 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{12B38839-9DE7-4C68-A988-D935D20FC7A7}\3424C41553 : DHCPNameServer = 192.168.1.1 68.237.161.12
TCP: Interfaces\{12B38839-9DE7-4C68-A988-D935D20FC7A7}\4584540274F4C44402541474C454 : DHCPNameServer = 209.18.47.61 209.18.47.62 192.168.1.1
TCP: Interfaces\{12B38839-9DE7-4C68-A988-D935D20FC7A7}\745756374744E45445 : DHCPNameServer = 4.2.2.2 4.2.2.6
TCP: Interfaces\{13275E77-A026-46C0-82C3-E7B0038A09C5} : NameServer = 0.0.0.0
TCP: Interfaces\{D02A37B4-DC7F-472D-8891-7B6F92D2767F} : DHCPNameServer = 192.168.1.1
Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - C:\Program Files (x86)\Cozi Express\CoziProtocolHandler.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
x64-BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine64\21.1.0.18\CoIEPlg.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} -
x64-TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine64\21.1.0.18\CoIEPlg.dll
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [IntelWirelessWiMAX] "C:\Program Files\Intel\WiMAX\Bin\WiMAXCU.exe" /tasktray /nosplash
x64-Run: [IntelWireless] "C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" /tf Intel Wireless Tray
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
x64-IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
x64-Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: GoToAssist - C:\Program Files (x86)\Citrix\GoToAssist\514\G2AWinLogon_x64.dll
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2010-5-26 55280]
R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\N360x64\1501000.012\SymDS64.sys [2013-12-1 493656]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\N360x64\1501000.012\SymEFA64.sys [2013-12-1 1147480]
R1 BHDrvx64;BHDrvx64;C:\Program Files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\BASHDefs\20131203.001\BHDrvx64.sys [2013-12-3 1526488]
R1 ccSet_MCLIENT;Norton Management Settings Manager;C:\Windows\System32\drivers\MCLIENTx64\0302020.00C\ccsetx64.sys [2013-12-1 168096]
R1 ccSet_N360;N360 Settings Manager;C:\Windows\System32\drivers\N360x64\1501000.012\ccSetx64.sys [2013-12-1 162392]
R1 IDSVia64;IDSVia64;C:\Program Files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\IPSDefs\20131227.001\IDSviA64.sys [2013-12-27 521944]
R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\N360x64\1501000.012\Ironx64.sys [2013-12-1 264280]
R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\N360x64\1501000.012\symnets.sys [2013-12-1 590936]
R2 AdobeActiveFileMonitor8.0;Adobe Active File Monitor V8;C:\Program Files (x86)\Adobe\Elements Organizer 8.0\PhotoshopElementsFileAgent.exe [2009-9-18 169312]
R2 AERTFilters;Andrea RT Filters Service;C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe [2010-5-26 98208]
R2 DMAgent;Intel® PROSet/Wireless WiMAX Red Bend Device Management Service;C:\Program Files\Intel\WiMAX\Bin\DMAgent.exe [2009-9-15 403456]
R2 MCLIENT;Norton Management;C:\Program Files (x86)\Norton Management\Engine\3.2.2.12\ccsvchst.exe [2013-12-1 143928]
R2 N360;Norton 360;C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\N360.exe [2013-12-1 264360]
R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2010-5-26 1692480]
R2 TurboB;Turbo Boost UI Monitor driver;C:\Windows\System32\drivers\TurboB.sys [2009-11-2 13784]
R2 UNS;Intel® Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2010-5-26 2320920]
R2 WiMAXAppSrv;Intel® PROSet/Wireless WiMAX Service;C:\Program Files\Intel\WiMAX\Bin\AppSrv.exe [2009-9-15 907264]
R3 bpenum;bpenum;C:\Windows\System32\drivers\bpenum.sys [2010-5-26 71168]
R3 bpmp;bpmp;C:\Windows\System32\drivers\bpmp.sys [2010-5-26 174592]
R3 bpusb;bpusb;C:\Windows\System32\drivers\bpusb.sys [2010-5-26 81920]
R3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\Windows\System32\drivers\CtClsFlt.sys [2010-5-26 172704]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-12-24 137648]
R3 HECIx64;Intel® Management Engine Interface;C:\Windows\System32\drivers\HECIx64.sys [2010-5-26 56344]
R3 Impcd;Impcd;C:\Windows\System32\drivers\Impcd.sys [2010-5-26 158720]
R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2010-5-26 271872]
R3 L1C;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;C:\Windows\System32\drivers\L1C62x64.sys [2010-5-26 74280]
R3 NETw5s64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 - 64 Bit;C:\Windows\System32\drivers\NETw5s64.sys [2010-5-26 6952960]
S2 0097681288796206mcinstcleanup;McAfee Application Installer Cleanup (0097681288796206);C:\Users\user333\AppData\Local\Temp\009768~1.EXE C:\PROGRA~2\COMMON~1\McAfee\INSTAL~1\cleanup.ini -cleanup -nolog -service --> C:\Users\user333\AppData\Local\Temp\009768~1.EXE C:\PROGRA~2\COMMON~1\McAfee\INSTAL~1\cleanup.ini -cleanup -nolog -service [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 btwl2cap;Bluetooth L2CAP Service;C:\Windows\System32\drivers\btwl2cap.sys [2010-5-26 35104]
S3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [2009-9-21 315664]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2010-5-26 232992]
S3 StorSvc;Storage Service;C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 27136]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-2-28 59392]
S3 TurboBoost;TurboBoost;C:\Program Files\Intel\TurboBoost\TurboBoost.exe [2009-11-2 126352]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-8-16 1255736]
.
=============== Created Last 30 ================
.
2013-12-30 23:00:06 25928 ----a-w- C:\Windows\System32\drivers\mbam.sys
2013-12-30 23:00:06 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2013-12-30 22:59:51 -------- d-----w- C:\Users\user333\AppData\Local\Programs
2013-12-30 20:27:58 -------- d-----w- C:\Program Files (x86)\oovoo
2013-12-30 02:58:38 -------- d-----w- C:\Users\user333\AppData\Roaming\IDM
2013-12-02 03:07:13 168096 ----a-r- C:\Windows\System32\drivers\MCLIENTx64\0302020.00C\ccsetx64.sys
2013-12-02 03:07:08 -------- d-----w- C:\Windows\System32\drivers\MCLIENTx64\0302020.00C
2013-12-01 19:19:26 -------- d-----w- C:\Program Files (x86)\Common Files\Symantec Shared
2013-12-01 19:16:53 873384 ----a-w- C:\Windows\SysWow64\npdeployJava1.dll
2013-12-01 19:16:53 796072 ----a-w- C:\Windows\SysWow64\deployJava1.dll
2013-12-01 18:49:05 -------- d-----w- C:\ProgramData\Oracle
2013-12-01 18:47:39 96168 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll
2013-12-01 18:29:20 177752 ----a-w- C:\Windows\System32\drivers\SYMEVENT64x86.SYS
2013-12-01 18:28:26 590936 ----a-r- C:\Windows\System32\drivers\N360x64\1501000.012\symnets.sys
2013-12-01 18:28:26 23568 ----a-r- C:\Windows\System32\drivers\N360x64\1501000.012\SymELAM.sys
2013-12-01 18:28:25 858200 ----a-r- C:\Windows\System32\drivers\N360x64\1501000.012\srtsp64.sys
2013-12-01 18:28:25 493656 ----a-r- C:\Windows\System32\drivers\N360x64\1501000.012\SymDS64.sys
2013-12-01 18:28:25 36952 ----a-r- C:\Windows\System32\drivers\N360x64\1501000.012\srtspx64.sys
2013-12-01 18:28:25 264280 ----a-r- C:\Windows\System32\drivers\N360x64\1501000.012\Ironx64.sys
2013-12-01 18:28:25 162392 ----a-r- C:\Windows\System32\drivers\N360x64\1501000.012\ccSetx64.sys
2013-12-01 18:28:25 1147480 ----a-r- C:\Windows\System32\drivers\N360x64\1501000.012\SymEFA64.sys
2013-12-01 18:28:09 -------- d-----w- C:\Windows\System32\drivers\N360x64\1501000.012
2013-12-01 18:28:07 -------- d-----w- C:\Program Files (x86)\Norton 360
2013-12-01 18:17:22 -------- d-----w- C:\ProgramData\PCSettings
2013-12-01 18:10:03 -------- d-----w- C:\Windows\System32\drivers\MCLIENTx64
2013-12-01 18:10:03 -------- d-----w- C:\Program Files (x86)\Norton Management
.
==================== Find3M  ====================
.
2013-12-11 22:17:35 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-12-11 22:17:35 692616 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
.
============= FINISH: 19:25:53.66 ===============

Attached Files


Edited by user333, 30 December 2013 - 07:45 PM.


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#2 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 31 December 2013 - 01:19 AM


Hello user333

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 user333

user333
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Posted 31 December 2013 - 03:25 PM

I just completed running the two programs. I did notice one change. In the volume mixer, the subject in question changed from "Name Not Available" to "Host Process for Windows Services" after running the AdwCleaner program. The ads are still playing in the background of the computer. No other unusual changes occurred.

 

The two reports are pasted below:

 

# AdwCleaner v3.016 - Report created 31/12/2013 at 14:48:46
# Updated 23/12/2013 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (64 bits)
# Username : user333 - user333-PC
# Running from : C:\Users\user333\Desktop\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Deleted : C:\Program Files (x86)\Ask.com
Folder Deleted : C:\Program Files (x86)\Common Files\Software Update Utility
Folder Deleted : C:\Windows\installer\{86d4b82a-abed-442a-be86-96357b70f4fe}
Folder Deleted : C:\Users\user333\AppData\LocalLow\AskToolbar
File Deleted : C:\Windows\System32\Tasks\Scheduled Update for Ask Toolbar

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\AppID\dnu.EXE
Key Deleted : HKLM\SOFTWARE\Classes\AppID\GenericAskToolbar.DLL
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdate
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser.1
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController.1
Key Deleted : HKLM\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd
Key Deleted : HKLM\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd.1
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\askpartnercobrandingtool_rasapi32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\askpartnercobrandingtool_rasmancs
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\AskSLib_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\AskSLib_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\BingBar_RASMANCS
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [ApnUpdater]
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{6C259840-5BA8-46E6-8ED1-EF3BA47D8BA1}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{9B0CB95C-933A-4B8C-B6D4-EDCD19A43874}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{00000000-6E41-4FD3-8538-502F5495E5FC}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E15A9BFD-D16D-496D-8222-44CADF316E70}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{660E6F4F-840D-436D-B668-433D9591BAC5}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{6C434537-053E-486D-B62A-160059D9D456}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{91CF619A-4686-4CA4-9232-3B2E6B63AA92}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{AC71B60E-94C9-4EDE-BA46-E146747BB67E}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E7435878-65B9-44D1-A443-81754E5DFC90}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{2996F0E7-292B-4CAE-893F-47B8B1C05B56}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{92380354-381A-471F-BE2E-DD9ACD9777EA}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{D4027C7F-154A-4066-A1AD-4243D8127440}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{D4027C7F-154A-4066-A1AD-4243D8127440}]
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{660E6F4F-840D-436D-B668-433D9591BAC5}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{6C434537-053E-486D-B62A-160059D9D456}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{91CF619A-4686-4CA4-9232-3B2E6B63AA92}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{AC71B60E-94C9-4EDE-BA46-E146747BB67E}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{E7435878-65B9-44D1-A443-81754E5DFC90}
Key Deleted : HKCU\Software\APN
Key Deleted : HKCU\Software\Ask.com
Key Deleted : HKCU\Software\AskToolbar
Key Deleted : HKCU\Software\YahooPartnerToolbar
Key Deleted : HKCU\Software\AppDataLow\Software\AskToolbar
Key Deleted : HKLM\Software\APN
Key Deleted : HKLM\Software\AskToolbar
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\{79A765E1-C399-405B-85AF-466F52E918B0}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{86D4B82A-ABED-442A-BE86-96357B70F4FE}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SoftwareUpdUtility
Key Deleted : HKLM\Software\Classes\Installer\Features\A28B4D68DEBAA244EB686953B7074FEF
Key Deleted : HKLM\Software\Classes\Installer\Products\A28B4D68DEBAA244EB686953B7074FEF

***** [ Browsers ] *****

-\\ Internet Explorer v9.0.8112.16448

*************************

AdwCleaner[R0].txt - [5700 octets] - [31/12/2013 14:46:28]
AdwCleaner[S0].txt - [5445 octets] - [31/12/2013 14:48:46]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [5505 octets] ##########

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Windows 7 Professional x64
Ran by user333 on Tue 12/31/2013 at 14:55:28.34
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

~~~ Services

 

~~~ Registry Values

 

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\installer\upgradecodes\f928123a039649549966d4c29d35b1c9
Successfully deleted: [Registry Key] "hkey_current_user\software\microsoft\internet explorer\low rights\elevationpolicy\{a5aa24ea-11b8-4113-95ae-9ed71deaf12a}"

 

~~~ Files

 

~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\ammyy"
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{005D6BBA-5EB0-4E6A-A942-875EF624C45E}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{0195E590-7235-4D48-A3B3-14069D4987E5}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{0474EB7C-7FC2-46DA-B1D1-3DD0F9E31907}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{0C76D539-AD25-46BC-8E19-547C06110BD6}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{0D1E1270-F658-4E2A-B817-7964E859D7F9}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{2D4D195D-0BD4-4213-9901-2C20495E71DF}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{2E829FF2-F2EB-4ABF-90AD-F84B2CD5E7AF}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{31C6EDCE-D285-4B35-9CC7-2640899E2E97}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{32956144-138C-4499-A4B6-2257E3FC138B}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{374510EB-8A22-4CC9-B1D3-A3CC496709D5}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{375790F8-432A-4EF1-A5DE-C0F8350500CA}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{381DCA71-9B6A-4B93-8498-0F213BFBCCA1}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{3F64C3B3-375E-44A6-8F1A-AE113C79E549}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{3F81278D-A396-4550-B469-DC1D2FAEDDD8}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{405053C2-0091-4F3F-A679-B5532E1C812B}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{48A045DD-D030-4497-B6AA-6F270ECC8711}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{4D3D1CC2-253B-459F-82E9-E2D3C23C0E8A}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{4E51B458-910A-408B-9755-45123AD434BD}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{4FD1AD69-3793-4B41-95A7-11E195A31A85}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{50884CEB-662F-472F-A2D8-72EF72D5CFF5}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{510D8576-F9FC-459A-A759-59D909F6A911}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{52A9492E-9CDB-49B0-89D1-3266D2D9A829}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{57B97297-DD64-4B9E-B9A6-C99EE2C43BCB}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{5FC1932C-1F6C-4143-ACC7-85268BEBB0DE}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{605E487F-ABD9-4671-AFE7-4CD7B90D9B62}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{60AAAB7B-E794-4FC5-9A01-11E76A071E7D}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{61F112D7-6D17-451C-B6CA-E01879627368}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{6768EEC2-7495-495B-9BC0-62E7A4B7C4B0}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{726D97A3-C04E-4AFB-B8D1-4247C43F1FD3}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{72EFC1B0-D5E2-4891-B714-9A1B37398187}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{739603AF-DCF1-4D35-9056-A37B53E847C3}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{7653026A-95E4-40D3-93CB-F93A9659D481}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{76827170-D23C-4645-9CAE-61DB82228F7F}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{7A04E692-E720-44F7-938F-2049A35F0F03}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{7A7280DD-FF65-49E6-9793-AC45D7687E9A}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{7C381865-882F-4D13-9DA1-A00C552BEF76}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{86DDF5CC-2498-4241-901A-B82FF6122548}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{88B04B2C-2136-4441-9072-8F50ED503C35}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{9663C77B-D557-471D-92D7-8F02E41EFE4E}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{97FA8839-9D60-404C-B7FC-121DD0A9097E}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{995D818D-2AC5-4FEE-9D62-1706F8AC7486}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{9E46C6CC-A8C5-41A8-BAE6-EE4B43B3FD1F}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{9F36E57D-75E5-4585-9C6D-B630D6E2B5D9}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{A4536C81-94CF-472C-B3EE-55702F27BB23}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{AE31B809-4CFD-4285-A82D-3EC4A8172201}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{BC89AB23-A3D4-4C67-8D10-52835A366777}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{BCC3BFEC-5151-4C1C-889C-F0E764D31DB2}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{C0C31443-6B33-46EE-A193-66FD5465F0F5}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{C322A82F-6F8C-4931-867B-C370D31A1A38}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{CEBEBEE1-4AA1-4476-96E0-E9A6BAC40E55}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{DCEA9EC2-4619-497E-A4BD-1C43F51C0703}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{DEFC6405-F3DC-4CC5-995D-0407677034B8}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{E52DAB56-D0AA-4E0F-8E75-68AEEDA45F29}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{E55DF69D-1B10-43C3-A140-E062D9072001}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{E6B64147-0D5C-4B0E-8BDE-34478BE4FEA3}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{E6BD94C6-1E94-4A86-95B8-3AEA8F08DA15}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{E8224375-33EC-4E4D-AD94-186B5C15A2AE}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{E8FA0886-00E1-43C4-B924-71F7B2A634DD}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{F62693DE-13EB-42C3-8877-30E46130C69F}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{F7EC890D-47E8-4AE4-84E2-B3904328FA97}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{F7FDEE59-4402-469A-BF91-C07922DD63CF}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{F8AAC203-70D2-4260-A1AB-9DE0EBBAB7FD}
Successfully deleted: [Empty Folder] C:\Users\user333\appdata\local\{FDB58466-E286-4CCB-8F9C-6DFDF7B472F6}

 

~~~ Event Viewer Logs were cleared

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 12/31/2013 at 15:12:07.01
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 01 January 2014 - 01:42 PM


Hello user333

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 user333

user333
  • Topic Starter

  • Members
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Posted 01 January 2014 - 02:43 PM

I just completed the Combofix run. The subject in question is still displayed as "Host Process for Windows Services" and is still running ads in the background. Also now I am prompted with security warnings when I open internet explorer that say "You are about to leave a secure Internet connection. It will be possible for others to view information you send. Do you want to continue?" 

 

The Combofix log is as follows:

ComboFix 14-01-01.01 - user333 01/01/2014  14:23:05.2.4 - x64
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.3893.1771 [GMT -5:00]
Running from: c:\users\user333\Desktop\ComboFix.exe
AV: Norton 360 Premier Edition *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
FW: Norton 360 Premier Edition *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
SP: Norton 360 Premier Edition *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\programdata\PCDr\6422\AddOnDownloaded\1aff7cd0-71c5-4682-8a81-f3488d648a52.dll
c:\programdata\PCDr\6422\AddOnDownloaded\4024761b-0217-45f9-98b3-a2cd8c309252.dll
c:\programdata\PCDr\6422\AddOnDownloaded\5eb0ad41-431b-4bf8-b498-110b0b5cd0ab.dll
c:\programdata\PCDr\6422\AddOnDownloaded\61c13bfc-28f4-44bc-beec-efa429fa40f0.dll
c:\programdata\PCDr\6422\AddOnDownloaded\721f0e40-f9ae-403d-b919-f31f136f926d.dll
c:\programdata\PCDr\6422\AddOnDownloaded\a42876a0-cd50-444f-b999-c31d0b73f57c.dll
c:\programdata\PCDr\6422\AddOnDownloaded\b46fef86-eb4a-44db-ad48-0c00477a0097.dll
c:\programdata\PCDr\6422\AddOnDownloaded\ec1edaed-f34f-4e3a-96eb-bbdad2af9a8a.dll
c:\programdata\PCDr\6422\AddOnDownloaded\f63e05a5-1f40-4c42-b80a-d0995b6e38a7.dll
.
.
(((((((((((((((((((((((((   Files Created from 2013-12-01 to 2014-01-01  )))))))))))))))))))))))))))))))
.
.
2014-01-01 19:31 . 2014-01-01 19:31 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-12-31 19:55 . 2013-12-31 19:55 -------- d-----w- c:\windows\ERUNT
2013-12-31 19:44 . 2013-12-31 19:48 -------- d-----w- C:\AdwCleaner
2013-12-30 23:00 . 2013-12-30 23:00 -------- d-----w- c:\program files (x86)\Malwarebytes' Anti-Malware
2013-12-30 23:00 . 2013-04-04 19:50 25928 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-12-30 22:59 . 2013-12-30 22:59 -------- d-----w- c:\users\user333\AppData\Local\Programs
2013-12-30 20:27 . 2013-12-30 20:36 -------- d-----w- c:\program files (x86)\oovoo
2013-12-30 02:58 . 2013-12-30 02:58 -------- d-----w- c:\users\user333\AppData\Roaming\IDM
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-12-11 22:17 . 2012-05-26 20:50 692616 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe
2013-12-11 22:17 . 2011-05-16 12:43 71048 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-12-01 18:47 . 2013-12-01 18:47 96168 ----a-w- c:\windows\SysWow64\WindowsAccessBridge-32.dll
2013-12-01 18:47 . 2013-12-01 19:16 873384 ----a-w- c:\windows\SysWow64\npdeployJava1.dll
2013-12-01 18:47 . 2013-12-01 19:16 796072 ----a-w- c:\windows\SysWow64\deployJava1.dll
2013-12-01 18:29 . 2013-12-01 18:29 177752 ----a-w- c:\windows\system32\drivers\SYMEVENT64x86.SYS
.
.
------- Sigcheck -------
Note: Unsigned files aren't necessarily malware.
.
[7] 2010-11-20 . 5C627D1B1138676C0A7AB2C2C190D123 . 512000 . . [6.1.7601.17514] .. c:\windows\winsxs\amd64_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.1.7601.17514_none_c7f0e16b547f887d\rpcss.dll
[7] 2009-07-14 . 7266972E86890E2B30C0C322E906B027 . 509440 . . [6.1.7600.16385] .. c:\windows\winsxs\amd64_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.1.7600.16385_none_c5bfcda3579104e3\rpcss.dll
[-] 2010-11-20 . ADC67A76C9FF0BBD58E43B67A856A718 . 512512 . . [6.1.7601.17514] .. c:\windows\system32\rpcss.dll
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]
@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
2013-09-10 23:54 131248 ----a-w- c:\users\user333\AppData\Roaming\Dropbox\bin\DropboxExt.22.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]
@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
2013-09-10 23:54 131248 ----a-w- c:\users\user333\AppData\Roaming\Dropbox\bin\DropboxExt.22.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]
@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
2013-09-10 23:54 131248 ----a-w- c:\users\user333\AppData\Roaming\Dropbox\bin\DropboxExt.22.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2010-11-20 1475584]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
"APSDaemon"="c:\program files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2013-04-22 59720]
"iTunesHelper"="c:\program files (x86)\iTunes\iTunesHelper.exe" [2013-05-31 152392]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\RunOnce]
"c:\program files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"="c:\program files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe" [2011-10-06 559616]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Bluetooth.lnk - c:\program files\WIDCOMM\Bluetooth Software\BTTray.exe [2009-7-1 1079584]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\drivers32]
"mixer2"=wdmaud.drv
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
.
R2 0097681288796206mcinstcleanup;McAfee Application Installer Cleanup (0097681288796206);c:\users\user333\AppData\Local\Temp\009768~1.EXE;c:\users\user333\AppData\Local\Temp\009768~1.EXE [x]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]
R3 btwl2cap;Bluetooth L2CAP Service;c:\windows\system32\DRIVERS\btwl2cap.sys;c:\windows\SYSNATIVE\DRIVERS\btwl2cap.sys [x]
R3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;c:\program files\Intel\WiFi\bin\PanDhcpDns.exe;c:\program files\Intel\WiFi\bin\PanDhcpDns.exe [x]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys;c:\windows\SYSNATIVE\Drivers\RtsUStor.sys [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys;c:\windows\SYSNATIVE\drivers\tsusbflt.sys [x]
R3 TurboBoost;TurboBoost;c:\program files\Intel\TurboBoost\TurboBoost.exe;c:\program files\Intel\TurboBoost\TurboBoost.exe [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]
S0 PxHlpa64;PxHlpa64;c:\windows\System32\Drivers\PxHlpa64.sys;c:\windows\SYSNATIVE\Drivers\PxHlpa64.sys [x]
S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\N360x64\1501000.012\SYMDS64.SYS;c:\windows\SYSNATIVE\drivers\N360x64\1501000.012\SYMDS64.SYS [x]
S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\N360x64\1501000.012\SYMEFA64.SYS;c:\windows\SYSNATIVE\drivers\N360x64\1501000.012\SYMEFA64.SYS [x]
S1 BHDrvx64;BHDrvx64;c:\program files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\BASHDefs\20131203.001\BHDrvx64.sys;c:\program files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\BASHDefs\20131203.001\BHDrvx64.sys [x]
S1 ccSet_MCLIENT;Norton Management Settings Manager;c:\windows\system32\drivers\MCLIENTx64\0302020.00C\ccSetx64.sys;c:\windows\SYSNATIVE\drivers\MCLIENTx64\0302020.00C\ccSetx64.sys [x]
S1 ccSet_N360;N360 Settings Manager;c:\windows\system32\drivers\N360x64\1501000.012\ccSetx64.sys;c:\windows\SYSNATIVE\drivers\N360x64\1501000.012\ccSetx64.sys [x]
S1 IDSVia64;IDSVia64;c:\program files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\IPSDefs\20131231.001\IDSvia64.sys;c:\program files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\IPSDefs\20131231.001\IDSvia64.sys [x]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\N360x64\1501000.012\Ironx64.SYS;c:\windows\SYSNATIVE\drivers\N360x64\1501000.012\Ironx64.SYS [x]
S1 SymNetS;Symantec Network Security WFP Driver;c:\windows\system32\drivers\N360x64\1501000.012\SYMNETS.SYS;c:\windows\SYSNATIVE\drivers\N360x64\1501000.012\SYMNETS.SYS [x]
S2 AdobeActiveFileMonitor8.0;Adobe Active File Monitor V8;c:\program files (x86)\Adobe\Elements Organizer 8.0\PhotoshopElementsFileAgent.exe;c:\program files (x86)\Adobe\Elements Organizer 8.0\PhotoshopElementsFileAgent.exe [x]
S2 AERTFilters;Andrea RT Filters Service;c:\program files\Realtek\Audio\HDA\AERTSr64.exe;c:\program files\Realtek\Audio\HDA\AERTSr64.exe [x]
S2 DMAgent;Intel® PROSet/Wireless WiMAX Red Bend Device Management Service;c:\program files\Intel\WiMAX\Bin\DMAgent.exe;c:\program files\Intel\WiMAX\Bin\DMAgent.exe [x]
S2 MCLIENT;Norton Management;c:\program files (x86)\Norton Management\Engine\3.2.2.12\ccSvcHst.exe;c:\program files (x86)\Norton Management\Engine\3.2.2.12\ccSvcHst.exe [x]
S2 N360;Norton 360;c:\program files (x86)\Norton 360\Engine\21.1.0.18\N360.exe;c:\program files (x86)\Norton 360\Engine\21.1.0.18\N360.exe [x]
S2 SftService;SoftThinks Agent Service;c:\program files (x86)\Dell DataSafe Local Backup\sftservice.EXE;c:\program files (x86)\Dell DataSafe Local Backup\sftservice.EXE [x]
S2 TurboB;Turbo Boost UI Monitor driver;c:\windows\system32\DRIVERS\TurboB.sys;c:\windows\SYSNATIVE\DRIVERS\TurboB.sys [x]
S2 UNS;Intel® Management & Security Application User Notification Service;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [x]
S2 WiMAXAppSrv;Intel® PROSet/Wireless WiMAX Service;c:\program files\Intel\WiMAX\Bin\AppSrv.exe;c:\program files\Intel\WiMAX\Bin\AppSrv.exe [x]
S3 bpenum;bpenum;c:\windows\system32\DRIVERS\bpenum.sys;c:\windows\SYSNATIVE\DRIVERS\bpenum.sys [x]
S3 bpmp;bpmp;c:\windows\system32\DRIVERS\bpmp.sys;c:\windows\SYSNATIVE\DRIVERS\bpmp.sys [x]
S3 bpusb;bpusb;c:\windows\system32\Drivers\bpusb.sys;c:\windows\SYSNATIVE\Drivers\bpusb.sys [x]
S3 CtClsFlt;Creative Camera Class Upper Filter Driver;c:\windows\system32\DRIVERS\CtClsFlt.sys;c:\windows\SYSNATIVE\DRIVERS\CtClsFlt.sys [x]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [x]
S3 HECIx64;Intel® Management Engine Interface;c:\windows\system32\DRIVERS\HECIx64.sys;c:\windows\SYSNATIVE\DRIVERS\HECIx64.sys [x]
S3 Impcd;Impcd;c:\windows\system32\DRIVERS\Impcd.sys;c:\windows\SYSNATIVE\DRIVERS\Impcd.sys [x]
S3 IntcDAud;Intel® Display Audio;c:\windows\system32\DRIVERS\IntcDAud.sys;c:\windows\SYSNATIVE\DRIVERS\IntcDAud.sys [x]
S3 L1C;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;c:\windows\system32\DRIVERS\L1C62x64.sys;c:\windows\SYSNATIVE\DRIVERS\L1C62x64.sys [x]
S3 NETw5s64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 - 64 Bit;c:\windows\system32\DRIVERS\NETw5s64.sys;c:\windows\SYSNATIVE\DRIVERS\NETw5s64.sys [x]
.
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - WS2IFSL
.
Contents of the 'Scheduled Tasks' folder
.
2014-01-01 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-05-26 22:17]
.
2013-12-31 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-637421709-1801902767-4005221486-1001Core.job
- c:\users\user333\AppData\Local\Google\Update\GoogleUpdate.exe [2013-08-23 04:08]
.
2014-01-01 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-637421709-1801902767-4005221486-1001UA.job
- c:\users\user333\AppData\Local\Google\Update\GoogleUpdate.exe [2013-08-23 04:08]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]
@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
2013-09-10 23:54 164016 ----a-w- c:\users\user333\AppData\Roaming\Dropbox\bin\DropboxExt64.22.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]
@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
2013-09-10 23:54 164016 ----a-w- c:\users\user333\AppData\Roaming\Dropbox\bin\DropboxExt64.22.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]
@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
2013-09-10 23:54 164016 ----a-w- c:\users\user333\AppData\Roaming\Dropbox\bin\DropboxExt64.22.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt4]
@="{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}]
2013-09-10 23:54 164016 ----a-w- c:\users\user333\AppData\Roaming\Dropbox\bin\DropboxExt64.22.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IntelWirelessWiMAX"="c:\program files\Intel\WiMAX\Bin\WiMAXCU.exe" [2009-09-16 1437696]
"IntelWireless"="c:\program files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" [2009-09-21 1926928]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2012-01-11 167704]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2012-01-11 392984]
"Persistence"="c:\windows\system32\igfxpers.exe" [2012-01-11 417560]
"RtHDVCpl"="c:\program files\Realtek\Audio\HDA\RAVCpl64.exe" [2010-02-03 10038304]
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
mLocal Page = c:\windows\SysWOW64\blank.htm
uInternet Settings,ProxyOverride = *.local
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{13275E77-A026-46C0-82C3-E7B0038A09C5}: NameServer = 0.0.0.0
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-Locked - (no file)
Wow6432Node-HKLM-Run-<NO NAME> - (no file)
HKLM_Wow6432Node-ActiveSetup-{2D46B6DC-2207-486B-B523-A557E6D54B47} - start
Toolbar-Locked - (no file)
HKLM-Run-SynTPEnh - c:\program files (x86)\Synaptics\SynTP\SynTPEnh.exe
AddRemove-Adobe Shockwave Player - c:\windows\system32\Adobe\Shockwave 11\uninstaller.exe
AddRemove-wxdevcpp - c:\program files (x86)\Dev-Cpp\uninstall.exe
.
.
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\services\MCLIENT]
"ImagePath"="\"c:\program files (x86)\Norton Management\Engine\3.2.2.12\ccSvcHst.exe\" /s \"MCLIENT\" /m \"c:\program files (x86)\Norton Management\Engine\3.2.2.12\diMaster.dll\" /prefetch:1"
--
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\services\N360]
"ImagePath"="\"c:\program files (x86)\Norton 360\Engine\21.1.0.18\N360.exe\" /s \"N360\" /m \"c:\program files (x86)\Norton 360\Engine\21.1.0.18\diMaster.dll\" /prefetch:1"
"ImagePath"="\SystemRoot\system32\drivers\N360x64\1501000.012\SYMNETS.SYS"
"TrustedImagePaths"="c:\program files (x86)\Norton 360\Engine\21.1.0.18;c:\program files (x86)\Norton 360\Engine64\21.1.0.18"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_USERS\.Default\Software\Microsoft\Internet Explorer\Approved Extensions]
@Denied: (2) (LocalSystem)
"{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA}"=hex:51,66,7a,6c,4c,1d,38,12,8d,ec,f8,
   7b,2b,25,27,06,e7,c4,bc,f0,98,15,0d,de
"{8DCB7100-DF86-4384-8842-8FA844297B3F}"=hex:51,66,7a,6c,4c,1d,38,12,6e,72,d8,
   89,b4,91,ea,06,f7,54,cc,e8,41,77,3f,2b
"{18DF081C-E8AD-4283-A596-FA578C2EBDC3}"=hex:51,66,7a,6c,4c,1d,38,12,72,0b,cc,
   1c,9f,a6,ed,07,da,80,b9,17,89,70,f9,d7
"{602ADB0E-4AFF-4217-8AA1-95DAC4DFA408}"=hex:51,66,7a,6c,4c,1d,38,12,60,d8,39,
   64,cd,04,79,07,f5,b7,d6,9a,c1,81,e0,1c
"{6D53EC84-6AAE-4787-AEEE-F4628F01010C}"=hex:51,66,7a,6c,4c,1d,38,12,ea,ef,40,
   69,9c,24,e9,02,d1,f8,b7,22,8a,5f,45,18
"{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}"=hex:51,66,7a,6c,4c,1d,38,12,d5,94,07,
   72,c2,98,42,03,c9,fd,97,9a,f4,87,69,57
"{9030D464-4C02-4ABF-8ECC-5164760863C6}"=hex:51,66,7a,6c,4c,1d,38,12,0a,d7,23,
   94,30,02,d1,0f,f1,da,12,24,73,56,27,d2
"{D2CE3E00-F94A-4740-988E-03DC2F38C34F}"=hex:51,66,7a,6c,4c,1d,38,12,6e,3d,dd,
   d6,78,b7,2e,02,e7,98,40,9c,2a,66,87,5b
"{DBC80044-A445-435B-BC74-9C25C1C588A9}"=hex:51,66,7a,6c,4c,1d,38,12,2a,03,db,
   df,77,ea,35,06,c3,62,df,65,c4,9b,cc,bd
"{FF059E31-CC5A-4E2E-BF3B-96E929D65503}"=hex:51,66,7a,6c,4c,1d,38,12,5f,9d,16,
   fb,68,82,40,0b,c0,2d,d5,a9,2c,88,11,17
"{BDEADE7F-C265-11D0-BCED-00A0C90AB50F}"=hex:51,66,7a,6c,4c,1d,38,12,11,dd,f9,
   b9,57,8c,be,54,c3,fb,43,e0,cc,54,f1,1b
.
[HKEY_USERS\.Default\Software\Microsoft\Internet Explorer\ApprovedExtensionsMigration]
@Denied: (2) (LocalSystem)
"Timestamp"=hex:9a,be,3e,46,db,33,cd,01
.
[HKEY_USERS\.Default\Software\Microsoft\Internet Explorer\User Preferences]
@Denied: (2) (LocalSystem)
"88D7D0879DAB32E14DE5B3A805A34F98AFF34F5977"=hex:01,00,00,00,d0,8c,9d,df,01,15,
   d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,2e,d0,bf,16,0e,35,79,4b,99,2c,b8,\
"2D53CFFC5C1A3DD2E97B7979AC2A92BD59BC839E81"=hex:01,00,00,00,d0,8c,9d,df,01,15,
   d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,2e,d0,bf,16,0e,35,79,4b,99,2c,b8,\
.
[HKEY_USERS\S-1-5-21-637421709-1801902767-4005221486-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.eml\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="WindowsLiveMail.Email.1"
.
[HKEY_USERS\S-1-5-21-637421709-1801902767-4005221486-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.vcf\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="WindowsLiveMail.VCard.1"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_9_900_170_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_9_900_170_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_9_900_170_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_9_900_170_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_170.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.11"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_170.ocx, 1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_170.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_170.ocx, 1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\software\McAfee]
"SymbolicLinkValue"=hex(6):5c,00,72,00,65,00,67,00,69,00,73,00,74,00,72,00,79,
   00,5c,00,6d,00,61,00,63,00,68,00,69,00,6e,00,65,00,5c,00,53,00,6f,00,66,00,\
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2014-01-01  14:34:03
ComboFix-quarantined-files.txt  2014-01-01 19:34
.
Pre-Run: 9,436,028,928 bytes free
Post-Run: 9,339,658,240 bytes free
.
- - End Of File - - 5357F1D366D2594A9454DAA5162BF199
 



#6 gringo_pr

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Posted 01 January 2014 - 08:46 PM


Hello user333


Internet Security message appears "You are about to leave a secure internet connection." - this was reset by one of our tools. Next time it appears look at the button left of the window and you will see a small box - put a checkmark in this box - you may also be asked if the browser you are using is the default browser this is also normal.



first I would like you to go here and click on the fixit button - http://support.microsoft.com/kb/923737


Then I want you to do the following
  • Start Internet Explorer.
  • click on "safety"
  • click on "Delete Browsing History"
  • make sure all boxes are checked
  • click on "Delete"
  • click on "Tools",
  • click "Internet Options".
  • On the "Advanced" tab, click "Reset"
  • put a check mark next to "Delete Personal Settings"
  • click "Reset" to confirm
  • when complete click the "Close" button
  • restart IE
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#7 user333

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Posted 02 January 2014 - 12:11 AM

I ran fixit and I followed the instructions to reset IE and IE looks fine now. Now to follow up with the Combofix results, what should I do next since Combofix did not seem to remove the ads that were playing in the background of the computer?



#8 gringo_pr

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Posted 02 January 2014 - 12:54 PM





Hello user333

Malwarebytes Anti-Rootkit

1.Download Malwarebytes Anti-Rootkit
2.Unzip the contents to a folder in a convenient location.
3.Open the folder where the contents were unzipped and run mbar.exe
4.Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
5.Click on the Cleanup button to remove any threats and reboot if prompted to do so.
6.Wait while the system shuts down and the cleanup process is performed.
7.Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
8.If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:
  • •Internet access
    •Windows Update
    •Windows Firewall
9.If there are additional problems with your system, such as any of those listed above or other system issues, then run the 'fixdamage' tool included with Malwarebytes Anti-Rootkit and reboot.
10.Verify that your system is now functioning normally.


--RogueKiller--

Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit
  • Quit all programs that you may have started.
  • Please disconnect any external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • the scan will make two reports the one I would like to see is called RKreport[2].txt on your Desktop
  • Exit/Close RogueKiller+
send me the reports made from MBAR and Roguekiller and also let me know how the computer is doing at this time.

Gringo






When you are complete please send me both reports

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#9 user333

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Posted 02 January 2014 - 05:04 PM

I ran MBAR and it found one malware and it was c:\Windows\Systerm32\rpcss.dll ---> [Trojan.Patched]

 

I then conducted the cleanup process and reran the MBAR and no threats were found. My internet access, windows update and windows firewall all work normally after the MBAR. However windows update randomly has 91 important updates and 5 optional updates. Should I install all the updates?

 

The "Name Not Available" or "Host Process for Windows Services" in the volume mixer seems to be gone however I still ran RogueKiller. I did get two reports however neither was titled RKreport[2] so I copied and pasted both the reports to this post. Also MBAR did not produce a report.

 

The RogueKiller reports are as follows:

 

RogueKiller V8.8.0 _x64_ [Dec 27 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.adlice.com/forum/
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : user333 [Admin rights]
Mode : Scan -- Date : 01/02/2014 16:52:23
| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 12 ¤¤¤
[DNS][PUM] HKLM\[...]\CCSet\[...]\{13275E77-A026-46C0-82C3-E7B0038A09C5} : NameServer (0.0.0.0 [(Private Address) (XX)]) -> FOUND
[DNS][PUM] HKLM\[...]\CS001\[...]\{13275E77-A026-46C0-82C3-E7B0038A09C5} : NameServer (0.0.0.0 [(Private Address) (XX)]) -> FOUND
[DNS][PUM] HKLM\[...]\CS002\[...]\{13275E77-A026-46C0-82C3-E7B0038A09C5} : NameServer (0.0.0.0 [(Private Address) (XX)]) -> FOUND
[HJ POL][PUM] HKLM\[...]\System : DisableRegistryTools (0) -> FOUND
[HJ POL][PUM] HKLM\[...]\Wow6432Node\[...]\System : DisableRegistryTools (0) -> FOUND
[HJ SMENU][PUM] HKCU\[...]\Advanced : Start_ShowMyGames (0) -> FOUND
[HJ DESK][PUM] HKCU\[...]\ClassicStartMenu : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND
[HJ DESK][PUM] HKCU\[...]\ClassicStartMenu : {645FF040-5081-101B-9F08-00AA002F954E} (1) -> FOUND
[HJ DESK][PUM] HKCU\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND
[HJ DESK][PUM] HKCU\[...]\NewStartPanel : {645FF040-5081-101B-9F08-00AA002F954E} (1) -> FOUND
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Startup Entries : 0 ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Browser Addons : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤

¤¤¤ External Hives: ¤¤¤

¤¤¤ Infection :  ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts

127.0.0.1       localhost

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ IDE) ST9500325AS +++++
--- User ---
[MBR] 08d18a4822b049f285f90e60030ca171
[BSP] a911582faaa5a3f95845f4d5b02cfbb0 : Windows 7/8 MBR Code
Partition table:
0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 2048 | Size: 100 Mo
1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 206848 | Size: 10000 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 20686848 | Size: 60000 Mo
3 - [XXXXXX] EXTEN-LBA (0x0f) [VISIBLE] Offset (sectors): 143566848 | Size: 406838 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[0]_S_01022014_165223.txt >>

 

The second report is:

 

RogueKiller V8.8.0 _x64_ [Dec 27 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.adlice.com/forum/
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : user333 [Admin rights]
Mode : Remove -- Date : 01/02/2014 16:54:10
| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 9 ¤¤¤
[HJ POL][PUM] HKLM\[...]\System : DisableRegistryTools (0) -> DELETED
[HJ POL][PUM] HKLM\[...]\Wow6432Node\[...]\System : DisableRegistryTools (0) -> [0x2] The system cannot find the file specified.
[HJ SMENU][PUM] HKCU\[...]\Advanced : Start_ShowMyGames (0) -> REPLACED (1)
[HJ DESK][PUM] HKCU\[...]\ClassicStartMenu : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)
[HJ DESK][PUM] HKCU\[...]\ClassicStartMenu : {645FF040-5081-101B-9F08-00AA002F954E} (1) -> REPLACED (0)
[HJ DESK][PUM] HKCU\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)
[HJ DESK][PUM] HKCU\[...]\NewStartPanel : {645FF040-5081-101B-9F08-00AA002F954E} (1) -> REPLACED (0)
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0)
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Startup Entries : 0 ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Browser Addons : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤

¤¤¤ External Hives: ¤¤¤

¤¤¤ Infection :  ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts

127.0.0.1       localhost

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ IDE) ST9500325AS +++++
--- User ---
[MBR] 08d18a4822b049f285f90e60030ca171
[BSP] a911582faaa5a3f95845f4d5b02cfbb0 : Windows 7/8 MBR Code
Partition table:
0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 2048 | Size: 100 Mo
1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 206848 | Size: 10000 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 20686848 | Size: 60000 Mo
3 - [XXXXXX] EXTEN-LBA (0x0f) [VISIBLE] Offset (sectors): 143566848 | Size: 406838 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[0]_D_01022014_165410.txt >>
RKreport[0]_S_01022014_165223.txt

 

 

 



#10 gringo_pr

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Posted 02 January 2014 - 08:57 PM


Hello user333

Run this first and then go ahead and allow the updates

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache::


 
Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe
CFScriptB-4.gif
This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
    • report from Combofix
    • let me know of any problems you may have had
    • How is the computer doing now after running the script?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#11 user333

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Posted 02 January 2014 - 11:40 PM

I ran Combofix as instructed and there seemed to be no problems and the "Name Not Available" or "Host Process for Windows Services" in the volume mixer has not returned and seems to be gone. I did not do any of the windows updates because I received a message from one of the users on bleepingcomputer that said that they had the same problem as me and after they removed the problem, they accepted the windows updates and the problem returned. So do you suggest that I not accept any of the windows updates?

 

Everything else seems normal and fine.

 

The Combofix report is as follows:

 

ComboFix 14-01-01.01 - user333 01/02/2014  23:11:56.3.4 - x64
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.3893.2255 [GMT -5:00]
Running from: c:\users\user333\Desktop\ComboFix.exe
Command switches used :: c:\users\user333\Desktop\CFScript.txt
AV: Norton 360 Premier Edition *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
FW: Norton 360 Premier Edition *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
SP: Norton 360 Premier Edition *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
 * Created a new restore point
.
.
(((((((((((((((((((((((((   Files Created from 2013-12-03 to 2014-01-03  )))))))))))))))))))))))))))))))
.
.
2014-01-03 04:20 . 2014-01-03 04:20 -------- d-----w- c:\users\Default\AppData\Local\temp
2014-01-02 21:51 . 2014-01-02 23:07 103808 ----a-w- c:\windows\system32\drivers\sbp2port.sys.bak
2014-01-02 19:21 . 2014-01-02 19:21 89304 ----a-w- c:\windows\system32\drivers\mbamchameleon.sys
2014-01-02 16:00 . 2014-01-02 16:03 -------- d-----w- c:\windows\system32\MRT
2013-12-31 19:55 . 2013-12-31 19:55 -------- d-----w- c:\windows\ERUNT
2013-12-31 19:44 . 2013-12-31 19:48 -------- d-----w- C:\AdwCleaner
2013-12-30 23:00 . 2013-12-30 23:00 -------- d-----w- c:\program files (x86)\Malwarebytes' Anti-Malware
2013-12-30 23:00 . 2013-04-04 19:50 25928 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-12-30 22:59 . 2013-12-30 22:59 -------- d-----w- c:\users\user333\AppData\Local\Programs
2013-12-30 20:27 . 2013-12-30 20:36 -------- d-----w- c:\program files (x86)\oovoo
2013-12-30 02:58 . 2013-12-30 02:58 -------- d-----w- c:\users\user333\AppData\Roaming\IDM
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-12-11 22:17 . 2012-05-26 20:50 692616 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe
2013-12-11 22:17 . 2011-05-16 12:43 71048 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-12-01 19:42 . 2010-08-16 12:43 90708896 ----a-w- c:\windows\system32\MRT.exe
2013-12-01 18:47 . 2013-12-01 18:47 96168 ----a-w- c:\windows\SysWow64\WindowsAccessBridge-32.dll
2013-12-01 18:47 . 2013-12-01 19:16 873384 ----a-w- c:\windows\SysWow64\npdeployJava1.dll
2013-12-01 18:47 . 2013-12-01 19:16 796072 ----a-w- c:\windows\SysWow64\deployJava1.dll
2013-12-01 18:29 . 2013-12-01 18:29 177752 ----a-w- c:\windows\system32\drivers\SYMEVENT64x86.SYS
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]
@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
2013-09-10 23:54 131248 ----a-w- c:\users\user333\AppData\Roaming\Dropbox\bin\DropboxExt.22.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]
@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
2013-09-10 23:54 131248 ----a-w- c:\users\user333\AppData\Roaming\Dropbox\bin\DropboxExt.22.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]
@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
2013-09-10 23:54 131248 ----a-w- c:\users\user333\AppData\Roaming\Dropbox\bin\DropboxExt.22.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2010-11-20 1475584]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
"APSDaemon"="c:\program files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2013-04-22 59720]
"iTunesHelper"="c:\program files (x86)\iTunes\iTunesHelper.exe" [2013-05-31 152392]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\RunOnce]
"c:\program files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"="c:\program files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe" [2011-10-06 559616]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Bluetooth.lnk - c:\program files\WIDCOMM\Bluetooth Software\BTTray.exe [2009-7-1 1079584]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\drivers32]
"mixer2"=wdmaud.drv
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
.
R2 0097681288796206mcinstcleanup;McAfee Application Installer Cleanup (0097681288796206);c:\users\user333\AppData\Local\Temp\009768~1.EXE;c:\users\user333\AppData\Local\Temp\009768~1.EXE [x]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]
R3 btwl2cap;Bluetooth L2CAP Service;c:\windows\system32\DRIVERS\btwl2cap.sys;c:\windows\SYSNATIVE\DRIVERS\btwl2cap.sys [x]
R3 mbamchameleon;mbamchameleon;c:\windows\system32\drivers\mbamchameleon.sys;c:\windows\SYSNATIVE\drivers\mbamchameleon.sys [x]
R3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;c:\program files\Intel\WiFi\bin\PanDhcpDns.exe;c:\program files\Intel\WiFi\bin\PanDhcpDns.exe [x]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys;c:\windows\SYSNATIVE\Drivers\RtsUStor.sys [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys;c:\windows\SYSNATIVE\drivers\tsusbflt.sys [x]
R3 TurboBoost;TurboBoost;c:\program files\Intel\TurboBoost\TurboBoost.exe;c:\program files\Intel\TurboBoost\TurboBoost.exe [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]
S0 PxHlpa64;PxHlpa64;c:\windows\System32\Drivers\PxHlpa64.sys;c:\windows\SYSNATIVE\Drivers\PxHlpa64.sys [x]
S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\N360x64\1501000.012\SYMDS64.SYS;c:\windows\SYSNATIVE\drivers\N360x64\1501000.012\SYMDS64.SYS [x]
S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\N360x64\1501000.012\SYMEFA64.SYS;c:\windows\SYSNATIVE\drivers\N360x64\1501000.012\SYMEFA64.SYS [x]
S1 BHDrvx64;BHDrvx64;c:\program files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\BASHDefs\20131203.001\BHDrvx64.sys;c:\program files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\BASHDefs\20131203.001\BHDrvx64.sys [x]
S1 ccSet_MCLIENT;Norton Management Settings Manager;c:\windows\system32\drivers\MCLIENTx64\0302020.00C\ccSetx64.sys;c:\windows\SYSNATIVE\drivers\MCLIENTx64\0302020.00C\ccSetx64.sys [x]
S1 ccSet_N360;N360 Settings Manager;c:\windows\system32\drivers\N360x64\1501000.012\ccSetx64.sys;c:\windows\SYSNATIVE\drivers\N360x64\1501000.012\ccSetx64.sys [x]
S1 IDSVia64;IDSVia64;c:\program files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\IPSDefs\20140101.001\IDSvia64.sys;c:\program files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\IPSDefs\20140101.001\IDSvia64.sys [x]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\N360x64\1501000.012\Ironx64.SYS;c:\windows\SYSNATIVE\drivers\N360x64\1501000.012\Ironx64.SYS [x]
S1 SymNetS;Symantec Network Security WFP Driver;c:\windows\system32\drivers\N360x64\1501000.012\SYMNETS.SYS;c:\windows\SYSNATIVE\drivers\N360x64\1501000.012\SYMNETS.SYS [x]
S2 AdobeActiveFileMonitor8.0;Adobe Active File Monitor V8;c:\program files (x86)\Adobe\Elements Organizer 8.0\PhotoshopElementsFileAgent.exe;c:\program files (x86)\Adobe\Elements Organizer 8.0\PhotoshopElementsFileAgent.exe [x]
S2 AERTFilters;Andrea RT Filters Service;c:\program files\Realtek\Audio\HDA\AERTSr64.exe;c:\program files\Realtek\Audio\HDA\AERTSr64.exe [x]
S2 DMAgent;Intel® PROSet/Wireless WiMAX Red Bend Device Management Service;c:\program files\Intel\WiMAX\Bin\DMAgent.exe;c:\program files\Intel\WiMAX\Bin\DMAgent.exe [x]
S2 MCLIENT;Norton Management;c:\program files (x86)\Norton Management\Engine\3.2.2.12\ccSvcHst.exe;c:\program files (x86)\Norton Management\Engine\3.2.2.12\ccSvcHst.exe [x]
S2 N360;Norton 360;c:\program files (x86)\Norton 360\Engine\21.1.0.18\N360.exe;c:\program files (x86)\Norton 360\Engine\21.1.0.18\N360.exe [x]
S2 SftService;SoftThinks Agent Service;c:\program files (x86)\Dell DataSafe Local Backup\sftservice.EXE;c:\program files (x86)\Dell DataSafe Local Backup\sftservice.EXE [x]
S2 TurboB;Turbo Boost UI Monitor driver;c:\windows\system32\DRIVERS\TurboB.sys;c:\windows\SYSNATIVE\DRIVERS\TurboB.sys [x]
S2 UNS;Intel® Management & Security Application User Notification Service;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [x]
S2 WiMAXAppSrv;Intel® PROSet/Wireless WiMAX Service;c:\program files\Intel\WiMAX\Bin\AppSrv.exe;c:\program files\Intel\WiMAX\Bin\AppSrv.exe [x]
S3 bpenum;bpenum;c:\windows\system32\DRIVERS\bpenum.sys;c:\windows\SYSNATIVE\DRIVERS\bpenum.sys [x]
S3 bpmp;bpmp;c:\windows\system32\DRIVERS\bpmp.sys;c:\windows\SYSNATIVE\DRIVERS\bpmp.sys [x]
S3 bpusb;bpusb;c:\windows\system32\Drivers\bpusb.sys;c:\windows\SYSNATIVE\Drivers\bpusb.sys [x]
S3 CtClsFlt;Creative Camera Class Upper Filter Driver;c:\windows\system32\DRIVERS\CtClsFlt.sys;c:\windows\SYSNATIVE\DRIVERS\CtClsFlt.sys [x]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [x]
S3 HECIx64;Intel® Management Engine Interface;c:\windows\system32\DRIVERS\HECIx64.sys;c:\windows\SYSNATIVE\DRIVERS\HECIx64.sys [x]
S3 Impcd;Impcd;c:\windows\system32\DRIVERS\Impcd.sys;c:\windows\SYSNATIVE\DRIVERS\Impcd.sys [x]
S3 IntcDAud;Intel® Display Audio;c:\windows\system32\DRIVERS\IntcDAud.sys;c:\windows\SYSNATIVE\DRIVERS\IntcDAud.sys [x]
S3 L1C;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;c:\windows\system32\DRIVERS\L1C62x64.sys;c:\windows\SYSNATIVE\DRIVERS\L1C62x64.sys [x]
S3 NETw5s64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 - 64 Bit;c:\windows\system32\DRIVERS\NETw5s64.sys;c:\windows\SYSNATIVE\DRIVERS\NETw5s64.sys [x]
.
.
Contents of the 'Scheduled Tasks' folder
.
2014-01-03 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-05-26 22:17]
.
2014-01-02 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-637421709-1801902767-4005221486-1001Core.job
- c:\users\user333\AppData\Local\Google\Update\GoogleUpdate.exe [2013-08-23 04:08]
.
2014-01-03 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-637421709-1801902767-4005221486-1001UA.job
- c:\users\user333\AppData\Local\Google\Update\GoogleUpdate.exe [2013-08-23 04:08]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]
@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
2013-09-10 23:54 164016 ----a-w- c:\users\user333\AppData\Roaming\Dropbox\bin\DropboxExt64.22.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]
@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
2013-09-10 23:54 164016 ----a-w- c:\users\user333\AppData\Roaming\Dropbox\bin\DropboxExt64.22.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]
@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
2013-09-10 23:54 164016 ----a-w- c:\users\user333\AppData\Roaming\Dropbox\bin\DropboxExt64.22.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt4]
@="{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}]
2013-09-10 23:54 164016 ----a-w- c:\users\user333\AppData\Roaming\Dropbox\bin\DropboxExt64.22.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SynTPEnh"="c:\program files (x86)\Synaptics\SynTP\SynTPEnh.exe" [BU]
"IntelWirelessWiMAX"="c:\program files\Intel\WiMAX\Bin\WiMAXCU.exe" [2009-09-16 1437696]
"IntelWireless"="c:\program files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" [2009-09-21 1926928]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2012-01-11 167704]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2012-01-11 392984]
"Persistence"="c:\windows\system32\igfxpers.exe" [2012-01-11 417560]
"RtHDVCpl"="c:\program files\Realtek\Audio\HDA\RAVCpl64.exe" [2010-02-03 10038304]
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
mLocal Page = c:\windows\SysWOW64\blank.htm
uInternet Settings,ProxyOverride = *.local
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{13275E77-A026-46C0-82C3-E7B0038A09C5}: NameServer = 0.0.0.0
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-Locked - (no file)
Wow6432Node-HKLM-Run-<NO NAME> - (no file)
AddRemove-Adobe Shockwave Player - c:\windows\system32\Adobe\Shockwave 11\uninstaller.exe
AddRemove-wxdevcpp - c:\program files (x86)\Dev-Cpp\uninstall.exe
.
.
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\services\MCLIENT]
"ImagePath"="\"c:\program files (x86)\Norton Management\Engine\3.2.2.12\ccSvcHst.exe\" /s \"MCLIENT\" /m \"c:\program files (x86)\Norton Management\Engine\3.2.2.12\diMaster.dll\" /prefetch:1"
--
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\services\N360]
"ImagePath"="\"c:\program files (x86)\Norton 360\Engine\21.1.0.18\N360.exe\" /s \"N360\" /m \"c:\program files (x86)\Norton 360\Engine\21.1.0.18\diMaster.dll\" /prefetch:1"
"ImagePath"="\SystemRoot\system32\drivers\N360x64\1501000.012\SYMNETS.SYS"
"TrustedImagePaths"="c:\program files (x86)\Norton 360\Engine\21.1.0.18;c:\program files (x86)\Norton 360\Engine64\21.1.0.18"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_USERS\.Default\Software\Microsoft\Internet Explorer\Approved Extensions]
@Denied: (2) (LocalSystem)
"{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA}"=hex:51,66,7a,6c,4c,1d,38,12,8d,ec,f8,
   7b,2b,25,27,06,e7,c4,bc,f0,98,15,0d,de
"{8DCB7100-DF86-4384-8842-8FA844297B3F}"=hex:51,66,7a,6c,4c,1d,38,12,6e,72,d8,
   89,b4,91,ea,06,f7,54,cc,e8,41,77,3f,2b
"{18DF081C-E8AD-4283-A596-FA578C2EBDC3}"=hex:51,66,7a,6c,4c,1d,38,12,72,0b,cc,
   1c,9f,a6,ed,07,da,80,b9,17,89,70,f9,d7
"{602ADB0E-4AFF-4217-8AA1-95DAC4DFA408}"=hex:51,66,7a,6c,4c,1d,38,12,60,d8,39,
   64,cd,04,79,07,f5,b7,d6,9a,c1,81,e0,1c
"{6D53EC84-6AAE-4787-AEEE-F4628F01010C}"=hex:51,66,7a,6c,4c,1d,38,12,ea,ef,40,
   69,9c,24,e9,02,d1,f8,b7,22,8a,5f,45,18
"{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}"=hex:51,66,7a,6c,4c,1d,38,12,d5,94,07,
   72,c2,98,42,03,c9,fd,97,9a,f4,87,69,57
"{9030D464-4C02-4ABF-8ECC-5164760863C6}"=hex:51,66,7a,6c,4c,1d,38,12,0a,d7,23,
   94,30,02,d1,0f,f1,da,12,24,73,56,27,d2
"{D2CE3E00-F94A-4740-988E-03DC2F38C34F}"=hex:51,66,7a,6c,4c,1d,38,12,6e,3d,dd,
   d6,78,b7,2e,02,e7,98,40,9c,2a,66,87,5b
"{DBC80044-A445-435B-BC74-9C25C1C588A9}"=hex:51,66,7a,6c,4c,1d,38,12,2a,03,db,
   df,77,ea,35,06,c3,62,df,65,c4,9b,cc,bd
"{FF059E31-CC5A-4E2E-BF3B-96E929D65503}"=hex:51,66,7a,6c,4c,1d,38,12,5f,9d,16,
   fb,68,82,40,0b,c0,2d,d5,a9,2c,88,11,17
"{BDEADE7F-C265-11D0-BCED-00A0C90AB50F}"=hex:51,66,7a,6c,4c,1d,38,12,11,dd,f9,
   b9,57,8c,be,54,c3,fb,43,e0,cc,54,f1,1b
.
[HKEY_USERS\.Default\Software\Microsoft\Internet Explorer\ApprovedExtensionsMigration]
@Denied: (2) (LocalSystem)
"Timestamp"=hex:9a,be,3e,46,db,33,cd,01
.
[HKEY_USERS\.Default\Software\Microsoft\Internet Explorer\User Preferences]
@Denied: (2) (LocalSystem)
"88D7D0879DAB32E14DE5B3A805A34F98AFF34F5977"=hex:01,00,00,00,d0,8c,9d,df,01,15,
   d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,2e,d0,bf,16,0e,35,79,4b,99,2c,b8,\
"2D53CFFC5C1A3DD2E97B7979AC2A92BD59BC839E81"=hex:01,00,00,00,d0,8c,9d,df,01,15,
   d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,2e,d0,bf,16,0e,35,79,4b,99,2c,b8,\
.
[HKEY_USERS\S-1-5-21-637421709-1801902767-4005221486-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.eml\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="WindowsLiveMail.Email.1"
.
[HKEY_USERS\S-1-5-21-637421709-1801902767-4005221486-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.vcf\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="WindowsLiveMail.VCard.1"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_9_900_170_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_9_900_170_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_9_900_170_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_9_900_170_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_170.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.11"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_170.ocx, 1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_170.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_170.ocx, 1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\software\McAfee]
"SymbolicLinkValue"=hex(6):5c,00,72,00,65,00,67,00,69,00,73,00,74,00,72,00,79,
   00,5c,00,6d,00,61,00,63,00,68,00,69,00,6e,00,65,00,5c,00,53,00,6f,00,66,00,\
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2014-01-02  23:23:49
ComboFix-quarantined-files.txt  2014-01-03 04:23
ComboFix2.txt  2014-01-01 19:34
.
Pre-Run: 9,227,005,952 bytes free
Post-Run: 9,084,030,976 bytes free
.
- - End Of File - - 1793B123887973A436D8CAE06ABF518F
 



#12 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 03 January 2014 - 01:09 AM



Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)
  • Programs to remove

    • Adobe Reader X (10.1.8)
      Ask Toolbar


  • Please download and install Revo Uninstaller Free
  • Double click Revo Uninstaller to run it.
  • From the list of programs double click on The Program to remove
  • When prompted if you want to uninstall click Yes.
  • Be sure the Moderate option is selected then click Next.
  • The program will run, If prompted again click Yes
  • when the built-in uninstaller is finished click on Next.
  • Once the program has searched for leftovers click Next.
  • Check/tick the bolded items only on the list then click Delete
  • when prompted click on Yes and then on next.
  • put a check on any folders that are found and select delete
  • when prompted select yes then on next
  • Once done click Finish.
.



Update Adobe reader
  • Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions.
    If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.
    • If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

      Note: When installing FoxitReader, be careful not to install anything to do with AskBar.

Clean Out Temp Files
  • This small application you may want to keep and use once a week to keep the computer clean.

    Download CCleaner from here CCleaner
    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
    • Click Run Cleaner.
    • Close CCleaner.
: Malwarebytes' Anti-Malware :


I see You have MBAM installed on the computer - that is great!! it is a very good program! I would like you to run a quick scan for me now
  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidentally close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.



Download HijackThis
  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic
"information and logs"
  • In your next post I need the following
    • Log From MBAM
    • report from Hijackthis
    • let me know of any problems you may have had
    • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#13 user333

user333
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Posted 03 January 2014 - 03:00 PM

When I turned on my computer, the "Starting Windows" page was applying update operations. I hope this was fine and not a problem. There seemed to be no other problems that I had when I did the stuff that you told me to do. However when I used Revo, I did not find the Ask Toolbar program to remove so I did not remove it. Also when I had to install adobe reader from the link that you provided, it automatically installed google chrome and a google toolbar however I uninstalled it after the install was complete. The "Name Not Available" or "Host Process for Windows Services" in the volume mixer has not returned and seems to still be gone.

 

I was not able to do the following steps with my MBAM:

1. When the scan is complete, click OK, then Show Results to view the results.

2. Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.

The MBAM produced a log right after it finished the scan.

 

The MBAM log is as follows:

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2014.01.03.05

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16476
user333 :: user333-PC [administrator]

1/3/2014 2:38:35 PM
mbam-log-2014-01-03 (14-38-35).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P
Scan options disabled:
Objects scanned: 219631
Time elapsed: 6 minute(s), 41 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

 

The Hijackthis report is as follows:

 

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 2:49:37 PM, on 1/3/2014
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v11.0 (11.00.9600.16428)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Norton Management\Engine\3.2.2.12\ccSvcHst.exe
C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\N360.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\TOASTER.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Users\user333\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/uscon/1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\coIEPlg.dll
O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\IPS\IPSBHO.DLL
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\coIEPlg.dll
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\RunOnce: ["C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - Global Startup: Bluetooth.lnk = ?
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MIF5BA~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MIF5BA~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MIF5BA~1\Office12\REFIEBAR.DLL
O9 - Extra button: Send To Bluetooth - {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: Send to &Bluetooth Device... - {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{13275E77-A026-46C0-82C3-E7B0038A09C5}: NameServer = 0.0.0.0
O18 - Protocol: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - C:\Program Files (x86)\Cozi Express\CoziProtocolHandler.dll
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: McAfee Application Installer Cleanup (0097681288796206) (0097681288796206mcinstcleanup) - Unknown owner - C:\Users\user333\AppData\Local\Temp\009768~1.EXE (file missing)
O23 - Service: Adobe Active File Monitor V8 (AdobeActiveFileMonitor8.0) - Adobe Systems Incorporated - C:\Program Files (x86)\Adobe\Elements Organizer 8.0\PhotoshopElementsFileAgent.exe
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - c:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
O23 - Service: Intel® PROSet/Wireless WiMAX Red Bend Device Management Service (DMAgent) - Red Bend Ltd. - C:\Program Files\Intel\WiMAX\Bin\DMAgent.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel® Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent\Dell Games\Dell Game Console\GameConsoleService.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files (x86)\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
O23 - Service: Norton Management (MCLIENT) - Symantec Corporation - C:\Program Files (x86)\Norton Management\Engine\3.2.2.12\ccSvcHst.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: Wireless PAN DHCP Server (MyWiFiDHCPDNS) - Unknown owner - C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\N360.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel® Corporation - C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks SAS - C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: TurboBoost - Intel® Corporation - C:\Program Files\Intel\TurboBoost\TurboBoost.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Intel® Management & Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: Intel® PROSet/Wireless WiMAX Service (WiMAXAppSrv) - Intel® Corporation - C:\Program Files\Intel\WiMAX\Bin\AppSrv.exe
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 10846 bytes


Edited by user333, 03 January 2014 - 03:06 PM.


#14 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 03 January 2014 - 10:41 PM


Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.
  • Run HijackThis (rightclick and run as admin)
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
      O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
      O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun


  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.
    • NOTE**You can research each of those lines >here< and see if you want to keep them or not
      just copy the name between the brackets and paste into the search space
      O4 - HKLM\..\Run: [IntelliPoint]


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the add/on to be installed
    • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings, ensure the options
    • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.

  • Click Scan
  • wait for the virus definitions to be downloaded
  • Wait for the scan to finish
When the scan is complete
  • If no threats were found
    • put a checkmark in "Uninstall application on close"
    • close program
    • report to me that nothing was found
  • If threats were found
    • click on "list of threats found"
    • click on "export to text file" and save it as ESET SCAN and save to the desktop
    • Click on back
    • put a checkmark in "Uninstall application on close"
    • click on finish
    • close program
    • copy and paste the report here
Gringo
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#15 user333

user333
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Posted 05 January 2014 - 12:47 AM

I ran HijackThis and removed unneeded start-up entries that you listed. I also ran Eset Online Scanner and it found three threats. The report is pasted below:

 

C:\Program Files (x86)\Dell DataSafe Local Backup\hstart.exe a variant of Win32/HiddenStart.A application
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\hstart.exe a variant of Win32/HiddenStart.A application
C:\Users\user333\Desktop\ccsetup404.exe Win32/Bundled.Toolbar.Google.D application

 

 






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