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#1 alamo55

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Posted 30 December 2013 - 03:38 PM

Hello, this is my first post. I have System Mechanic Pro protection on my computer which is a Dell. A week before Christmas I started getting what I presume is a browser hacking virus, what basically happens is that I get all the help support pages come up frequently(i.e, support pages from IE, Firefox, windows, Google Chrome, System Mechanic Pro....you get the picture....I type a suggestion into a browser and the support page comes up, i can delete it but then it comes straight back. Numerous scans have been done, all add ons and extensions disabled and re-enabled, system restore done twice, all to no avail! The scans have denoted no virus's or infections. I am at a loss as to what to do next as I think it might be in the deep part of the system. This morning(30/12/2013) I downloaded bitdefender for a free trial and the scan was taking so long(5 hours and only 40% through) that I disposed of it even though it found 123 errors which it disinfected. System Mechanic Pro seems very lethargic and I don't think it is very good.Can someone please advise me as to what to do now as I am at my wits end....Thanks!!

Edit: Moved topic from Virus, Trojan, Spyware, and Malware Removal Logs to the more appropriate forum, due to the absence of any malware logs included with the topic. ~ Animal

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#2 boopme

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Posted 30 December 2013 - 04:29 PM

Hello,  did Bitdefender complete?

 

What else was run?

What is your Browser?

 

For now....

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

 

Download TDSSKiller and save it to your desktop.

  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.

.
.
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ADW Cleaner

Please download AdwCleaner by Xplode and save to your Desktop.
[LIST]
[*]Double click on AdwCleaner.exe to run the tool[/*]
[*]Click on the Scan button.[/*]
[*]AdwCleaner will begin to scan your computer like it did before.[/*]
[*]After the scan has finished...
<-insert any special instructions here for what to uncheck OR remove this line if there are none->[/*]
[*]This time click on the Clean button.[/*]
[*]Press OK when asked to close all programs and follow the onscreen prompts.[/*]
[*]Press OK again to allow AdwCleaner to restart the computer and complete the removal process.[/*]
[*]After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).[/*]
[*]Copy and paste the contents of that logfile in your next reply.[/*]
[*]A copy of that logfile will also be saved in the C:\AdwCleaner folder.[/*]


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