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Police Ukash Ransomeware unremovable


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#1 bid19

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Posted 30 December 2013 - 11:38 AM

..Mod Edit: moved to Virus Removal forum ~~ boopme
 
I have recently been infected with a randsomware virus. I am running a windows xp machine. I cannot access my desktop or Task manager and it freezes the mouse. I cannot boot in safe mode as the system just keeps rebooting. I have tried two viral removal tools but neither works
 
The Anvi rescue disk software requires internet access but the virus has disabled internet so I cannot use the scan function.
 
Hotman Pro Kickstart- The requirement for internet can be by-passed and I followed the instructions to do this. The software starts the scan but after a short while I get the blue screen of death appearing.
 
I am totally lost as to what to do next.
 
Please help!

Edited by boopme, 30 December 2013 - 01:10 PM.


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#2 HelpBot

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Posted 04 January 2014 - 11:40 AM

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#3 Aaflac

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Posted 06 January 2014 - 06:54 PM

Let's give an Ubuntu LiveCD a try to remove the ransomware files.

 

You can use the CD without having to install Ubuntu. Also, we are not going to use the CD for a Scan where you need to download definitions, but to access key files which may be recreating the ransomware.

 

A Windows application called BurnCDCC, burns ISO files to CD, and nothing else, so, if you wish to use it, you can't go wrong.
Download > http://www.terabyteunlimited.com/utilities.html

 

Next, use the following guides to prepare the Ubuntu LiveCD:

How to Create an Ubuntu LiveCD > http://www.wikihow.com/Create-an-Ubuntu-Live-Cd

How to LiveCD Ubuntu > https://help.ubuntu.com/community/LiveCD

 

Place the newly created Ubuntu LiveCD into the CD/DVD-drive of the problem computer, and boot from it.

At the Ubuntu screen, select the option: Try Ubuntu without any change to your computer
This option allows you to continue working from the CD.

 

Mount your Windows partition, and open the file manager to see your Windows drive.
 
Next, find the Windows folder.

Look for your Startup Folder which is located at the following path:
Documents and Settings\<username>\Start Menu\Programs\Startup Folder

(Replace <username> with the appropriate name.)

 

Please post in your reply the names of the files listed in the Startup folder.

 

Thanks!

 

 


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#4 Aaflac

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Posted 06 January 2014 - 11:32 PM

A bootable USB drive with Puppy is also something to consider  It is a smaller download. .

You need a clean computer and a USB pen/flash drive to make a bootable USB drive with Puppy Linux.

Download > http://distro.ibiblio.org/puppylinux/puppy-5.6/
Select: slacko-5.6-PAE.iso
Save to the Desktop.
 
Also use the Universal USB Installer (UUI) to create a bootable USB drive with Puppy Linux.
Download > http://www.pendrivelinux.com/universal-usb-installer-easy-as-1-2-3/#button
Press the green button for the free download.
 
After the download is complete, connect a USB pen/flash drive (all files on the drive will be overwritten!) and open the UUI program.
 
In the Setup your Selections Page window, click the drop arrow by:
Step 1: Select a Linux Distribution
Use the drop arrow, scroll down, and select: Slacko Puppy
 
Step 2: Select your.iso > Click the Browse button.
Locate the slacko-5.6-PAE.iso file downloaded to the Desktop, and click: Open
 
Step 3: Select your USB Flash Drive Letter
Use the drop arrow, and select the drive letter of the USB pen drive you want to use for Puppy Linux.
Also check the following option: Format Drive (Erases Content)
(To make sure you are using the correct drive letter, go to Start > My Computer, and note the letter of the USB pen drive.)
 
Click: Create
 
The Universal USB Installer warns it will close all open windows, format the selected drive, and turn it into a bootable Puppy Linux USB drive.
Click Yes to continue.
Click Close when you get to the Installation Complete window.
 
Use the Safe to Remove icon on the Taskbar to unplug the USB pen drive from the clean computer.

 
Now, make sure the ransomed computer is configured to boot from USB.
 
Plug the USB pen drive, and boot from it to use Puppy Linux.
 
Once Puppy starts, a Personalize Settings prompt appears.
Select the time zone.
 
When the Internet Connection prompt appears, close it, for there is no need at this time to establish a connection.
 
At the Puppy Desktop, click the Mount icon.
On the next prompt, select the Windows drive where you want to access files. You should be able to recognize it by its size.
 
Once the Windows drive is mounted, a screen showing its Folders/Files appears.

Next, find the Windows folder, and click on it.

Look for your Startup Folder which is located at the following path in XP:
Documents and Settings\<username>\Start Menu\Programs\Startup Folder
(Replace <username> with the appropriate name.)

Make note of the files (not folders) listed in the Startup folder.

Power-off by going to: Menu > Shutdown > Power-Off

Remove the USB pen drive.

>> Please post in your reply the names of the files found in the Startup folder.

 


Edited by Aaflac, 11 January 2014 - 01:46 PM.

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