I'm hoping someone can help me out here. I run Norton Antivirus 2004 on my computer (Dell 4600 w/ windows XP Home). And for about 2 months I've been having a problem with getting live update to work. Every time I try to run the program I get "Error: LU1875 This update failed during its preprocessing welcome text phase".
I have been to the symantec website and because I have 2004 version it is no longer covered by auto tech support. But they are kind enough to give a list of possible fixes.
So far I have tried: disabling my firewall
I ran a virus removal tool, for a virus that they said could cause this problem (virus not
found on my system, I knew that)
I have uninstalled live update and then re-installed with a freshly downloaded copy
I created a "symlogon.reg" and symlogoff.reg" files and have sent the info to symantec
With every fix I try they tell me to try running live update again in 48 hours. I do this and still get the error. I can technically still get virus def. updates by using symantec's intelligent updater, but it's a pain in the buttocks and takes forever with my slow dial-up connection. I downloaded the program off the internet so I don't have a disc to re-install the entire program and I forgot to save the .exe file to my hard drive.
I want my live update back, it was nice, ran all by it's self, didn't bother me, just went about it's business keeping my system up to date. Anybody have any suggestions as to what to try now? Or am I pretty much screwed?