I have a new HP ENVY-Touchsmart 17t-j100 QUAD Edition that came with Windows 8.1 and I’m not sure if this is the correct place to post this question but since this website has always been so helpful, can someone assist with HP SimplePass at startup? The laptop came with SimplePass version: 8.00.49
I have an older version of HP SimplePass on another laptop and it was easy to set up and works great; however, on the new laptop I cannot get it to work at startup when logging into the computer. Additionally, the new version does not give the screen with the hands to identify and scan multiple fingers. The new version of SimplePass asks for you to rescan your finger for everything (like switching between tabs/pages within the program when it is already open) to the point I want to destroy it! Is this just a glitch with Windows 8.1 or is there a fix/workaround to assist with this?
Since the computer came with this software I don't have a physical way that I can see to uninstall and reinstall the program.