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HP SimplePass and Windows 8.1


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#1 OlympicsFan

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Posted 29 December 2013 - 08:17 PM

Hi,

 

I have a new HP ENVY-Touchsmart 17t-j100 QUAD Edition that came with Windows 8.1 and I’m not sure if this is the correct place to post this question but since this website has always been so helpful, can someone assist with HP SimplePass at startup?  The laptop came with SimplePass version:  8.00.49

 

I have an older version of HP SimplePass on another laptop and it was easy to set up and works great; however, on the new laptop I cannot get it to work at startup when logging into the computer.  Additionally, the new version does not give the screen with the hands to identify and scan multiple fingers.  The new version of SimplePass asks for you to rescan your finger for everything (like switching between tabs/pages within the program when it is already open) to the point I want to destroy it!  Is this just a glitch with Windows 8.1 or is there a fix/workaround to assist with this?

 

Since the computer came with this software I don't have a physical way that I can see to uninstall and reinstall the program.

 

Thanks!



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#2 ScottoD

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Posted 29 December 2013 - 10:57 PM

I have it also.  Make sure you have the latest version..  It works fine for me at sign in, but it doesnt work with Chrome only IE.  THough I can see the button in chrome and the extension.  Also Envy with 8.1

 

Probably can some help on HP forums



#3 OlympicsFan

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Posted 31 December 2013 - 03:31 PM

Thanks!  Yeah, I'll probably have to go to the HP Forum.  Besides using the "download updates" feature within SimplePass is there another way to know what the latest version is?



#4 ScottoD

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Posted 31 December 2013 - 03:35 PM

Thanks!  Yeah, I'll probably have to go to the HP Forum.  Besides using the "download updates" feature within SimplePass is there another way to know what the latest version is?

Think it ends with 172






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