I have a good friend who dropped his laptop off for me to look at. It was continually re-booting after showing a quick error message.
The machine is an HP laptop running Windows 7.
I started his machine in Safe mode and ran MalwareBytes. It cleared out a few smaller items, but both MalwareBytes and Avira reported BOO/Cidox.B in the boot sector.
Is there a way to remove/repair this without low-levelling the drive? He has a bunch of photos and other business stuff on the laptop.
He says that the problem occurred when he opened an email from "Costco" which I'm sure was a fake.
I have searched the 'net and not found much info about this.
Any help & suggestions would be appreciated.