Had to "Factory Refresh" a few day old Dell XPS 8700 (my error) took a long time to get to 95%, then an error window popped up asking for a CMD.EXE disk to be inserted in D: drive, didn't have a disk but tried to click on "retry" but mouse and keyboard were dead...Refresh got to 98% then sat for about an hour then finished, over all it took about 4 hours for a simple refresh. Is it possible that there is a error in this recovery partition from the factory? Have never had something like this happen recovering other system. Have contacted Dell but they are still thinking!! Any Ideas?