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Windows 8.1 Crash Issue at Desktop


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9 replies to this topic

#1 nickvlad

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Posted 28 December 2013 - 10:08 PM

I just installed Windows 8.1.  I have a Gigabyte GA-970A-D3P mobo. 1 stick 8 GB RAM, FX-6300 CPU, and a Radeon HD7770 video card.  It seemed to install just fine, but when it gets to the desktop (or whatever they call it now), it crashes to a black screen after approximately 2-3 mins.  No error messages or warnings.

 

I've uninstalled, reformatted, and reinstalled 8.1 twice, but it continues to have the same problem.  Any ideas as to what the problem could be?



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#2 cryptodan

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Posted 28 December 2013 - 10:22 PM

Have you verified that you have installed the latest drivers for all your hardware, and if there are no Windows 8.1 drivers, then stick with Windows 8.

#3 madeinusa

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Posted 30 December 2013 - 09:37 AM

so how do I go back to Windows 8?  I just have a blue screen & it says Sign in to your Microsft account but there is nothing to sign into.  The mouse works great but can not type anything & mostly blue screen.  Thanks for any advice.  S.O.S.


#4 cryptodan

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Posted 30 December 2013 - 06:02 PM

You should be able to remove the Windows 8.1 update or you can use the factory recovery partition to reinstall Windows 8.

#5 madeinusa

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Posted 30 December 2013 - 06:14 PM

should and can are 2 different things



#6 cryptodan

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Posted 30 December 2013 - 06:31 PM

What kind of computer is this?

So its a custom built, then the only advice is to reinstall Windows 8 from the Windows 8 CD, and skip the 8.1 update until there are drivers.

Edited by cryptodan, 30 December 2013 - 06:33 PM.


#7 madeinusa

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Posted 30 December 2013 - 06:37 PM

It's a Samsung!



#8 cryptodan

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Posted 30 December 2013 - 06:50 PM

Do you have the model number?

#9 madeinusa

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Posted 30 December 2013 - 07:07 PM

Samsung 510



#10 cryptodan

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Posted 30 December 2013 - 07:26 PM

Can you link me to the product, because when I googled all I got were Android powered tablets.




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