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"Unauthorized user can't delete"


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#1 ironjack

ironjack

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Posted 28 December 2013 - 01:13 PM

I have xp pro IE 7 and chrome. See my last post :

Wireless mouse and usb keyboard quit working

   for possible helpful logs.

When i login Bond007 appears in user name, no pw needed. I change it to what it shoud be again no pw and move on. At start 4 tabs open, 2 google 1 lavasoft 1 My Seearch dial search. Don't know how/why lavasoft and search dial appear. Don't know either.

I can't delete Bond007.

 

I found 1 piece of paper with the following printed.I don't know what scan ths was part of:

 

User accts for\\CHUCK

 

administrator ASPNET   Bond007

guest        HelpAssitant   LogMeInRemoteUser


Edited by ironjack, 28 December 2013 - 02:52 PM.


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#2 noknojon

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Posted 28 December 2013 - 07:02 PM

Hello ironjack -

At start 4 tabs open, 2 google 1 lavasoft 1 My Seearch dial search.

I would say that several are fakes, see below -

 

Please start with My Search Dial Uninstaller <= This will be a problem.

 

Follow with -

Please download and run RKill by Grinler. A black DOS box will briefly flash and then disappear.
This is normal and indicates the tool ran successfully.
If a log is produced, save it, or post it back here -

 

Important: Do not reboot your computer until you complete the next step.

 

Please download AdwCleaner by Xplode and save to your Desktop.
* Double-click on AdwCleaner.exe to run the tool.
* Vista/Windows 7/8 users right-click and select Run As Administrator.
* Click on the Scan button. (only once)
* AdwCleaner will begin...be patient as the scan may take some time to complete.
* After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad just for your review.
* NOW - Click on the Clean button. (only once)
* Press OK when asked to close all programs and follow the onscreen prompts.
+ Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
* After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
* Copy and paste the contents of that logfile in your next reply.
* A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

 

 

Next -

Download Malwarebytes' Anti-Malware Free (aka MBAM)

- If you have the program, just Update it and run a Full Scan -

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.
Be sure to reboot the computer if required after you post the log.

 

 

Thank You -






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