Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

multiple infection?


  • Please log in to reply
8 replies to this topic

#1 theGeoff

theGeoff

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:07:23 AM

Posted 28 December 2013 - 12:08 PM

I have a pc running XP that has recently been running VERY slowly--it starts up normally but then eventually basically grinds to a halt after a few minutes, such that we basically can't run any software.
 
I scanned with Avast free antivirus and Malwarebytes and found nothing; however, I ran a boot-time scan with Avast which found multiple infected files (they seemed to be java-related) that I had avast delete.
 
However, this doesn't seem to have solved the problem; a few minutes after the files were supposedly removed, the machine started running slowly again.
 
Can anyone help diagnose/fix the problems?
 
Thanks!

Edit: Moved topic from Windows XP to the more appropriate forum. ~ Animal

BC AdBot (Login to Remove)

 


#2 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,754 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:04:23 AM

Posted 28 December 2013 - 04:23 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#3 theGeoff

theGeoff
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:07:23 AM

Posted 28 December 2013 - 08:36 PM

Do I post the logs here?

Thanks



#4 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,754 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:04:23 AM

Posted 28 December 2013 - 11:06 PM

Yes.


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#5 theGeoff

theGeoff
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:07:23 AM

Posted 29 December 2013 - 10:47 AM

Everything installed and ran smoothly. Logs are here:

 

 Results of screen317's Security Check version 0.99.77  
 Windows XP Service Pack 3 x86   
 Internet Explorer 8  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
 avast! Free Antivirus    
 ESET Online Scanner v3   
 McAfee Security Scan Plus   
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 1.75.0.1300  
 Java 7 Update 45  
 Adobe Flash Player     11.9.900.170  
 Mozilla Firefox (26.0)
 Google Chrome 30.0.1599.101  
 Google Chrome 31.0.1650.63  
````````Process Check: objlist.exe by Laurent````````  
 AVAST Software Avast AvastSvc.exe  
 AVAST Software Avast avastUI.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:: 21% Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````


Farbar Service Scanner Version: 05-12-2013
Ran by Carol Church (administrator) on 28-12-2013 at 19:43:53
Running from "C:\Documents and Settings\Carol Church\My Documents\Downloads"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
"HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\\EnableFirewall" registry value does not exist.


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Other Services:
==============


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
aswTdi(8) Gpc(3) IPSec(5) NetBT(6) PSched(7) Tcpip(4)
0x09000000050000000100000002000000030000000400000008000000560000000600000007000000
IpSec Tag value is correct.

**** End of log ****







MiniToolBox by Farbar  Version: 18-12-2013
Ran by Carol Church (administrator) on 28-12-2013 at 19:30:59
Running from "C:\Documents and Settings\Carol Church\My Documents\Downloads"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================

127.0.0.1       localhost

========================= IP Configuration: ================================

Intel® PRO/100 VE Network Connection = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration         
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



        Host Name . . . . . . . . . . . . : dimension

        Primary Dns Suffix  . . . . . . . :

        Node Type . . . . . . . . . . . . : Unknown

        IP Routing Enabled. . . . . . . . : No

        WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



        Connection-specific DNS Suffix  . :

        Description . . . . . . . . . . . : Intel® PRO/100 VE Network Connection

        Physical Address. . . . . . . . . : 00-13-20-68-DA-60

        Dhcp Enabled. . . . . . . . . . . : Yes

        Autoconfiguration Enabled . . . . : Yes

        IP Address. . . . . . . . . . . . : 10.0.0.5

        Subnet Mask . . . . . . . . . . . : 255.255.255.0

        Default Gateway . . . . . . . . . : 10.0.0.1

        DHCP Server . . . . . . . . . . . : 10.0.0.1

        DNS Servers . . . . . . . . . . . : 10.0.0.1

        Lease Obtained. . . . . . . . . . : Saturday, December 28, 2013 7:21:40 PM

        Lease Expires . . . . . . . . . . : Sunday, December 29, 2013 7:21:40 PM

Server:  UnKnown
Address:  10.0.0.1

Name:    google.com
Addresses:  74.125.229.162, 74.125.229.160, 74.125.229.167, 74.125.229.163
      74.125.229.165, 74.125.229.166, 74.125.229.168, 74.125.229.164, 74.125.229.174
      74.125.229.161, 74.125.229.169



Pinging google.com [74.125.229.162] with 32 bytes of data:



Reply from 74.125.229.162: bytes=32 time=17ms TTL=52

Reply from 74.125.229.162: bytes=32 time=18ms TTL=52



Ping statistics for 74.125.229.162:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 17ms, Maximum = 18ms, Average = 17ms

Server:  UnKnown
Address:  10.0.0.1

Name:    yahoo.com
Addresses:  98.138.253.109, 98.139.183.24, 206.190.36.45



Pinging yahoo.com [98.138.253.109] with 32 bytes of data:



Reply from 98.138.253.109: bytes=32 time=105ms TTL=47

Reply from 98.138.253.109: bytes=32 time=104ms TTL=47



Ping statistics for 98.138.253.109:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 104ms, Maximum = 105ms, Average = 104ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 13 20 68 da 60 ...... Intel® PRO/100 VE Network Connection - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0         10.0.0.1        10.0.0.5      20
         10.0.0.0    255.255.255.0         10.0.0.5        10.0.0.5      20
         10.0.0.5  255.255.255.255        127.0.0.1       127.0.0.1      20
   10.255.255.255  255.255.255.255         10.0.0.5        10.0.0.5      20
     68.67.152.52  255.255.255.255         10.0.0.1        10.0.0.5      20
        127.0.0.0        255.0.0.0        127.0.0.1       127.0.0.1      1
      169.254.0.0      255.255.0.0         10.0.0.5        10.0.0.5      20
        224.0.0.0        240.0.0.0         10.0.0.5        10.0.0.5      20
  255.255.255.255  255.255.255.255         10.0.0.5        10.0.0.5      1
Default Gateway:          10.0.0.1
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\system32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog9 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/17/2013 05:11:23 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to open C:\Program Files\Java\jre7\lib\deploy\jqs\jqs.conf: No such file or directory

Error: (11/14/2013 10:16:03 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to open C:\Program Files\Java\jre7\lib\deploy\jqs\jqs.conf: No such file or directory

Error: (11/14/2013 09:52:50 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to open C:\Program Files\Java\jre7\lib\deploy\jqs\jqs.conf: No such file or directory

Error: (11/14/2013 09:40:38 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to open C:\Program Files\Java\jre7\lib\deploy\jqs\jqs.conf: No such file or directory

Error: (11/11/2013 11:24:11 AM) (Source: JavaQuickStarterService) (User: )
Description: Unable to open C:\Program Files\Java\jre7\lib\deploy\jqs\jqs.conf: No such file or directory

Error: (11/06/2013 04:15:32 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to open C:\Program Files\Java\jre7\lib\deploy\jqs\jqs.conf: No such file or directory

Error: (10/24/2013 01:23:30 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to open C:\Program Files\Java\jre7\lib\deploy\jqs\jqs.conf: No such file or directory

Error: (10/23/2013 00:34:33 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to open C:\Program Files\Java\jre7\lib\deploy\jqs\jqs.conf: No such file or directory

Error: (10/18/2013 04:01:54 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to open C:\Program Files\Java\jre7\lib\deploy\jqs\jqs.conf: No such file or directory

Error: (10/17/2013 02:20:34 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to open C:\Program Files\Java\jre7\lib\deploy\jqs\jqs.conf: No such file or directory


System errors:
=============
Error: (12/17/2013 05:11:37 PM) (Source: Service Control Manager) (User: )
Description: The Java Quick Starter service terminated with service-specific error 1 (0x1).

Error: (11/14/2013 10:16:14 PM) (Source: Service Control Manager) (User: )
Description: The Java Quick Starter service terminated with service-specific error 1 (0x1).

Error: (11/14/2013 09:53:01 PM) (Source: Service Control Manager) (User: )
Description: The Java Quick Starter service terminated with service-specific error 1 (0x1).

Error: (11/14/2013 09:40:51 PM) (Source: Service Control Manager) (User: )
Description: The Java Quick Starter service terminated with service-specific error 1 (0x1).

Error: (11/11/2013 11:24:25 AM) (Source: Service Control Manager) (User: )
Description: The Java Quick Starter service terminated with service-specific error 1 (0x1).

Error: (11/06/2013 04:15:47 PM) (Source: Service Control Manager) (User: )
Description: The Java Quick Starter service terminated with service-specific error 1 (0x1).

Error: (10/24/2013 01:23:41 PM) (Source: Service Control Manager) (User: )
Description: The Java Quick Starter service terminated with service-specific error 1 (0x1).

Error: (10/23/2013 00:34:42 PM) (Source: Service Control Manager) (User: )
Description: The Java Quick Starter service terminated with service-specific error 1 (0x1).

Error: (10/18/2013 04:02:03 PM) (Source: Service Control Manager) (User: )
Description: The Java Quick Starter service terminated with service-specific error 1 (0x1).

Error: (10/17/2013 02:20:46 PM) (Source: Service Control Manager) (User: )
Description: The Java Quick Starter service terminated with service-specific error 1 (0x1).


Microsoft Office Sessions:
=========================
Error: (12/17/2013 05:11:23 PM) (Source: JavaQuickStarterService)(User: )
Description: Unable to open C:\Program Files\Java\jre7\lib\deploy\jqs\jqs.conf: No such file or directory

Error: (11/14/2013 10:16:03 PM) (Source: JavaQuickStarterService)(User: )
Description: Unable to open C:\Program Files\Java\jre7\lib\deploy\jqs\jqs.conf: No such file or directory

Error: (11/14/2013 09:52:50 PM) (Source: JavaQuickStarterService)(User: )
Description: Unable to open C:\Program Files\Java\jre7\lib\deploy\jqs\jqs.conf: No such file or directory

Error: (11/14/2013 09:40:38 PM) (Source: JavaQuickStarterService)(User: )
Description: Unable to open C:\Program Files\Java\jre7\lib\deploy\jqs\jqs.conf: No such file or directory

Error: (11/11/2013 11:24:11 AM) (Source: JavaQuickStarterService)(User: )
Description: Unable to open C:\Program Files\Java\jre7\lib\deploy\jqs\jqs.conf: No such file or directory

Error: (11/06/2013 04:15:32 PM) (Source: JavaQuickStarterService)(User: )
Description: Unable to open C:\Program Files\Java\jre7\lib\deploy\jqs\jqs.conf: No such file or directory

Error: (10/24/2013 01:23:30 PM) (Source: JavaQuickStarterService)(User: )
Description: Unable to open C:\Program Files\Java\jre7\lib\deploy\jqs\jqs.conf: No such file or directory

Error: (10/23/2013 00:34:33 PM) (Source: JavaQuickStarterService)(User: )
Description: Unable to open C:\Program Files\Java\jre7\lib\deploy\jqs\jqs.conf: No such file or directory

Error: (10/18/2013 04:01:54 PM) (Source: JavaQuickStarterService)(User: )
Description: Unable to open C:\Program Files\Java\jre7\lib\deploy\jqs\jqs.conf: No such file or directory

Error: (10/17/2013 02:20:34 PM) (Source: JavaQuickStarterService)(User: )
Description: Unable to open C:\Program Files\Java\jre7\lib\deploy\jqs\jqs.conf: No such file or directory


=========================== Installed Programs ============================

ABBYY FineReader 5.0 Sprint Plus (Version: 5.0.0.3262)
Adobe Flash Player 11 Plugin (Version: 11.9.900.170)
Apple Application Support (Version: 1.4.1)
Apple Mobile Device Support (Version: 3.1.0.62)
Apple Software Update (Version: 2.1.2.120)
Arthur's Reading Games
avast! Free Antivirus (Version: 8.0.1497.0)
Bonjour (Version: 2.0.2.0)
BroadJump Client Foundation
CDBurnerXP (Version: 4.2.7.1801)
Cobian Backup 10
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
CopyTrans Suite Remove Only (Version: 2.08)
Cradle of Egypt (Version: 1.00.0000)
Creative EAX Settings
Creative Speaker Settings
Dell Photo AIO Printer 922
Device Control
DreamStation DXi2
ESET Online Scanner v3
Foxit Reader (Version: 3.1.4.1125)
Google Chrome (Version: 31.0.1650.63)
Google Update Helper (Version: 1.3.22.3)
Home Studio 2004
Intel® 537EP V9x DF PCI Modem
Intel® Extreme Graphics 2 Driver (Version: 6.14.10.4396)
Intel® PRO Network Adapters and Drivers
iTunes (Version: 9.2.1.5)
Jasc Paint Shop Photo Album (Version: 4.0.4)
Jasc Paint Shop Pro 8 Dell Edition (Version: 8.10.0000)
Java 7 Update 45 (Version: 7.0.450)
Java Auto Updater (Version: 2.1.9.8)
Learn to Play Chess 2 (Version: 1.0)
Learn to Play Chess with Fritz and Chesster 1 (Version: 1.0)
Line 6 Uninstaller (Version: )
Luxor Evolved (Version: 1.00.0000)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
McAfee Security Scan Plus (Version: 3.8.130.10)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2000 Professional (Version: 9.00.2720)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Mozilla Firefox 26.0 (x86 en-US) (Version: 26.0)
Mozilla Maintenance Service (Version: 26.0)
MSXML 6.0 Parser (KB933579) (Version: 6.10.1200.0)
My Kindom for the Princess III (Version: 1.00.0000)
QuickTime (Version: 7.69.80.9)
SCREENSEVEN GAME CENTER (Version: 1.00.0000)
SoundMAX (Version: 5.12.01.5246)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 7 (KB980182) (Version: 1)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB2863058) (Version: 1)
Update for Windows XP (KB2904266) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Update for Windows XP (KB978207) (Version: 1)
Virtual Sound Canvas DXi
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Imaging Component (Version: 3.0.0.0)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows XP Service Pack 3 (Version: 20080414.031525)
World Mosaics 5 (Version: 1.00.0000)
Zoombinis Logical Journey™

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 47%
Total physical RAM: 1014.98 MB
Available physical RAM: 535.72 MB
Total Pagefile: 2446.21 MB
Available Pagefile: 2037.57 MB
Total Virtual: 2047.88 MB
Available Virtual: 1970.78 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:74.52 GB) (Free:44.55 GB) NTFS

========================= Users: ========================================

User accounts for \\DIMENSION

Administrator            Carol Church             Guest                    
HelpAssistant            SUPPORT_388945a0         


**** End of log ****



Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.12.28.07

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Carol Church :: DIMENSION [administrator]

12/28/2013 7:54:42 PM
mbam-log-2013-12-28 (19-54-42).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 225491
Time elapsed: 6 minute(s), 56 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)



Malwarebytes Anti-Rootkit BETA 1.07.0.1008
www.malwarebytes.org

Database version: v2013.12.28.07

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Carol Church :: DIMENSION [administrator]

12/28/2013 8:10:09 PM
mbar-log-2013-12-28 (20-10-09).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 228966
Time elapsed: 15 minute(s), 33 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)


---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1008

© Malwarebytes Corporation 2011-2012

OS version: 5.1.2600 Windows XP Service Pack 3 x86

Account is Administrative

Internet Explorer version: 8.0.6001.18702

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 2.992000 GHz
Memory total: 1064288256, free: 530722816

Downloaded database version: v2013.12.28.07
Downloaded database version: v2013.12.18.01
=======================================
Initializing...
------------ Kernel report ------------
     12/28/2013 20:09:57
------------ Loaded modules -----------
\WINDOWS\system32\ntoskrnl.exe
\WINDOWS\system32\hal.dll
\WINDOWS\system32\KDCOM.DLL
\WINDOWS\system32\BOOTVID.dll
ACPI.sys
\WINDOWS\system32\DRIVERS\WMILIB.SYS
pci.sys
isapnp.sys
pciide.sys
\WINDOWS\system32\DRIVERS\PCIIDEX.SYS
intelide.sys
MountMgr.sys
ftdisk.sys
PartMgr.sys
VolSnap.sys
atapi.sys
disk.sys
\WINDOWS\system32\DRIVERS\CLASSPNP.SYS
fltmgr.sys
sr.sys
KSecDD.sys
Ntfs.sys
NDIS.sys
Mup.sys
aswVmm.sys
aswRvrt.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\DRIVERS\ialmnt5.sys
\SystemRoot\system32\DRIVERS\VIDEOPRT.SYS
\SystemRoot\system32\DRIVERS\usbuhci.sys
\SystemRoot\system32\DRIVERS\USBPORT.SYS
\SystemRoot\system32\DRIVERS\usbehci.sys
\SystemRoot\system32\DRIVERS\IntelC53.sys
\SystemRoot\system32\DRIVERS\ks.sys
\SystemRoot\system32\DRIVERS\IntelC51.sys
\SystemRoot\system32\DRIVERS\IntelC52.sys
\SystemRoot\system32\DRIVERS\mohfilt.sys
\SystemRoot\System32\Drivers\Modem.SYS
\SystemRoot\system32\drivers\P17.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\system32\DRIVERS\ctoss2k.sys
\SystemRoot\system32\DRIVERS\ctsfm2k.sys
\SystemRoot\system32\DRIVERS\e100b325.sys
\SystemRoot\system32\DRIVERS\fdc.sys
\SystemRoot\system32\DRIVERS\serial.sys
\SystemRoot\system32\DRIVERS\serenum.sys
\SystemRoot\system32\DRIVERS\parport.sys
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\system32\DRIVERS\redbook.sys
\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
\SystemRoot\system32\DRIVERS\imapi.sys
\SystemRoot\system32\drivers\smwdm.sys
\SystemRoot\system32\drivers\senfilt.sys
\SystemRoot\system32\DRIVERS\audstub.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\DRIVERS\psched.sys
\SystemRoot\system32\DRIVERS\msgpc.sys
\SystemRoot\system32\DRIVERS\ptilink.sys
\SystemRoot\system32\DRIVERS\raspti.sys
\SystemRoot\system32\DRIVERS\termdd.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\swenum.sys
\SystemRoot\system32\DRIVERS\update.sys
\SystemRoot\system32\DRIVERS\mssmbios.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\drivers\MODEMCSA.sys
\SystemRoot\System32\Drivers\Fs_Rec.SYS
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\Drivers\mnmdd.SYS
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\rasacd.sys
\SystemRoot\system32\DRIVERS\ipsec.sys
\SystemRoot\system32\DRIVERS\tcpip.sys
\SystemRoot\System32\Drivers\aswTdi.SYS
\SystemRoot\system32\DRIVERS\netbt.sys
\SystemRoot\System32\Drivers\aswRdr.SYS
\SystemRoot\System32\drivers\afd.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\System32\Drivers\Fips.SYS
\SystemRoot\system32\DRIVERS\ipnat.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\System32\Drivers\aswSP.SYS
\SystemRoot\System32\Drivers\aswSnx.SYS
\SystemRoot\system32\DRIVERS\hidusb.sys
\SystemRoot\system32\DRIVERS\HIDCLASS.SYS
\SystemRoot\System32\Drivers\Cdfs.SYS
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\system32\DRIVERS\kbdhid.sys
\SystemRoot\System32\Drivers\dump_atapi.sys
\SystemRoot\System32\Drivers\dump_WMILIB.SYS
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\System32\watchdog.sys
\SystemRoot\System32\drivers\dxg.sys
\SystemRoot\System32\drivers\dxgthk.sys
\SystemRoot\System32\ialmdnt5.dll
\SystemRoot\System32\ialmrnt5.dll
\SystemRoot\System32\ialmdev5.DLL
\SystemRoot\System32\ialmdd5.DLL
\SystemRoot\System32\ATMFD.DLL
\??\C:\WINDOWS\system32\drivers\aswMonFlt.sys
\SystemRoot\System32\Drivers\aswFsBlk.SYS
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\drivers\wdmaud.sys
\SystemRoot\system32\drivers\sysaudio.sys
\SystemRoot\system32\DRIVERS\mrxdav.sys
\SystemRoot\System32\Drivers\ParVdm.SYS
\SystemRoot\system32\DRIVERS\srv.sys
\SystemRoot\System32\Drivers\HTTP.sys
\??\C:\WINDOWS\system32\drivers\mbamchameleon.sys
\??\C:\WINDOWS\system32\drivers\MBAMSwissArmy.sys
\WINDOWS\system32\ntdll.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xffffffff86f89ab8
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IdeDeviceP0T0L0-3\
Lower Device Object: 0xffffffff86fd2b00
Lower Device Driver Name: \Driver\atapi\
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xffffffff86f89ab8, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff86f50900, DeviceName: Unknown, DriverName: \Driver\PartMgr\
DevicePointer: 0xffffffff86f89ab8, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff86fd2b00, DeviceName: \Device\Ide\IdeDeviceP0T0L0-3\, DriverName: \Driver\atapi\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: A5A5A5A5

Partition information:

    Partition 0 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 63  Numsec = 156280257
    Partition file system is NTFS
    Partition is bootable

    Partition 1 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

Disk Size: 80026361856 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-62-156281488-156301488)...
Done!
Scan finished
=======================================


Removal queue found; removal started
Removing C:\Documents and Settings\All Users\Application Data\Malwarebytes' Anti-Malware (portable)\MBR_0_i.mbam...
Removing C:\Documents and Settings\All Users\Application Data\Malwarebytes' Anti-Malware (portable)\Bootstrap_0_0_63_i.mbam...
Removing C:\Documents and Settings\All Users\Application Data\Malwarebytes' Anti-Malware (portable)\MBR_0_r.mbam...
Removal finished



Rkill 2.6.4 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 12/28/2013 08:29:07 PM in x86 mode.
Windows Version: Microsoft Windows XP Service Pack 3

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * No issues found.

Checking Windows Service Integrity:

 * No issues found.

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * HOSTS file entries found:

  127.0.0.1       localhost

Program finished at: 12/28/2013 08:30:07 PM
Execution time: 0 hours(s), 1 minute(s), and 0 seconds(s)
 



#6 theGeoff

theGeoff
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:07:23 AM

Posted 29 December 2013 - 03:30 PM

The computer seems to be running pretty well now.

Do you think it's possible that Avast actually succeeded in removing the malware/virus files, but the performance didn't improve right away because I hadn't restarted the computer?



#7 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,754 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:04:23 AM

Posted 29 December 2013 - 05:18 PM

Looks clean so far.

 

p22002970.gif Uninstall McAfee Security Scan Plus, typical foistware.

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#8 theGeoff

theGeoff
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:07:23 AM

Posted 29 December 2013 - 08:59 PM

Okay. I ran it all. ESET didn't find any threats. Logs below:

 

# AdwCleaner v3.016 - Report created 29/12/2013 at 19:45:07
# Updated 23/12/2013 by Xplode
# Operating System : Microsoft Windows XP Service Pack 3 (32 bits)
# Username : Carol Church - DIMENSION
# Running from : C:\Documents and Settings\Carol Church\Desktop\adwcleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\Documents and Settings\All Users\Application Data\Ask
File Deleted : C:\Documents and Settings\Carol Church\Application Data\Mozilla\Firefox\Profiles\zo86xbt2.default\searchplugins\Askcom.xml

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D4027C7F-154A-4066-A1AD-4243D8127440}
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{D4027C7F-154A-4066-A1AD-4243D8127440}]
Key Deleted : HKCU\Software\YahooPartnerToolbar
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{79A765E1-C399-405B-85AF-466F52E918B0}

***** [ Browsers ] *****

-\\ Internet Explorer v8.0.6001.18702


-\\ Mozilla Firefox v26.0 (en-US)

[ File : C:\Documents and Settings\Carol Church\Application Data\Mozilla\Firefox\Profiles\zo86xbt2.default\prefs.js ]

Line Deleted : user_pref("browser.search.defaultenginename", "Ask.com");
Line Deleted : user_pref("browser.search.order.1", "Ask.com");
Line Deleted : user_pref("browser.search.selectedEngine", "Ask.com");

-\\ Google Chrome v31.0.1650.63

[ File : C:\Documents and Settings\Carol Church\Local Settings\Application Data\Google\Chrome\User Data\Default\preferences ]

Deleted : icon_url
Deleted : search_url
Deleted : suggest_url
Deleted : keyword

*************************

AdwCleaner[R0].txt - [2138 octets] - [29/12/2013 19:43:06]
AdwCleaner[S0].txt - [2050 octets] - [29/12/2013 19:45:07]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [2110 octets] ##########


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Microsoft Windows XP x86
Ran by Carol Church on Sun 12/29/2013 at 19:57:24.04
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\DisplayName
Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\URL



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{D8F7E00C-FDE3-40AC-AD0B-C7F683764C94}



~~~ Files



~~~ Folders
 



#9 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,754 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:04:23 AM

Posted 29 December 2013 - 09:04 PM

If no other issues...

 

Your computer is clean p3879546.jpg

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll remove all old restore points and create fresh, clean restore point.

Turn system restore off.
Restart computer.
Turn system restore back on.

If you don't know how to do it...
Windows XP: http://support.microsoft.com/kb/310405
Vista and Windows 7: http://www.howtogeek.com/howto/windows-vista/disable-system-restore-in-windows-vista/
Windows 8: http://www.bleepingcomputer.com/tutorials/windows-8-system-restore-guide/#disable

2. Make sure Windows Updates are current.

3. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly.

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

12. Except for MBAM and TFC, which are keepers you can simply delete all other tools we used as they don't install.


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users