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driver_irql_not_less_or_equal


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#1 MartijnV

MartijnV

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Posted 28 December 2013 - 09:58 AM

Hello,

 

i have a problem with my computer when i'm playing LoL. Sometimes it just crashes (blue screen) and shows i need to look up the error: DRIVER_IRQL_NOT_LESS_OR_EQUAL (igdkmd64.sys).

 

I have no idea what the problem is and hope you guys can help me.

 

 

Minidump: https://app.box.com/s/qgqo9cvxwenk6ag9pli1

 

 

Speccy: http://speccy.piriform.com/results/UyawrOYTL8jQJRz7MiJ57Nk

 

 

Mini ToolBox:

 

 

MiniToolBox by Farbar  Version: 18-12-2013
Ran by Martijn (administrator) on 28-12-2013 at 15:53:25
Running from "C:\Users\Martijn\Downloads"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/28/2013 03:50:46 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (12/28/2013 04:12:44 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 8234
 
Error: (12/28/2013 04:12:44 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 8234
 
Error: (12/28/2013 04:12:44 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (12/28/2013 04:12:43 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6859
 
Error: (12/28/2013 04:12:43 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 6859
 
Error: (12/28/2013 04:12:43 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (12/28/2013 04:12:41 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5734
 
Error: (12/28/2013 04:12:41 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5734
 
Error: (12/28/2013 04:12:41 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
 
System errors:
=============
Error: (12/28/2013 03:34:02 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: standaard voor deze computerLokaalActiveren{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (via LRPC)Niet beschikbaarNiet beschikbaar
 
Error: (12/28/2013 03:26:50 PM) (Source: BugCheck) (User: )
Description: 0x000000d1 (0x0000000000000028, 0x0000000000000002, 0x0000000000000000, 0xfffff80002ed9287)C:\WINDOWS\MEMORY.DMP122813-18812-01
 
Error: (12/28/2013 03:26:46 PM) (Source: EventLog) (User: )
Description: De vorige afsluiting van het systeem om 15:07:24 op ?28-?12-?2013 is onverwacht gebeurd.
 
Error: (12/28/2013 03:14:46 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: standaard voor deze computerLokaalActiveren{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (via LRPC)Niet beschikbaarNiet beschikbaar
 
Error: (12/28/2013 03:07:29 PM) (Source: BugCheck) (User: )
Description: 0x000000d1 (0x0000000000000038, 0x0000000000000002, 0x0000000000000001, 0xfffff80002e6e1a0)C:\WINDOWS\MEMORY.DMP122813-25468-01
 
Error: (12/28/2013 03:07:23 PM) (Source: EventLog) (User: )
Description: De vorige afsluiting van het systeem om 14:55:45 op ?28-?12-?2013 is onverwacht gebeurd.
 
Error: (12/28/2013 10:00:00 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: standaard voor deze computerLokaalActiveren{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (via LRPC)Niet beschikbaarNiet beschikbaar
 
Error: (12/27/2013 04:48:18 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: standaard voor deze computerLokaalActiveren{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (via LRPC)Niet beschikbaarNiet beschikbaar
 
Error: (12/27/2013 04:42:04 PM) (Source: BugCheck) (User: )
Description: 0x000000d1 (0x0000000000000028, 0x0000000000000002, 0x0000000000000000, 0xfffff80002e8e287)C:\WINDOWS\MEMORY.DMP122713-40890-01
 
Error: (12/27/2013 04:41:59 PM) (Source: EventLog) (User: )
Description: De vorige afsluiting van het systeem om 16:25:23 op ?27-?12-?2013 is onverwacht gebeurd.
 
 
Microsoft Office Sessions:
=========================
Error: (12/28/2013 03:50:46 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (12/28/2013 04:12:44 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 8234
 
Error: (12/28/2013 04:12:44 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 8234
 
Error: (12/28/2013 04:12:44 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (12/28/2013 04:12:43 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6859
 
Error: (12/28/2013 04:12:43 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 6859
 
Error: (12/28/2013 04:12:43 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (12/28/2013 04:12:41 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5734
 
Error: (12/28/2013 04:12:41 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5734
 
Error: (12/28/2013 04:12:41 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
 
=========================== Installed Programs ============================
 
µTorrent (Version: 3.3.2.30303)
Adobe Reader X (10.1.7) MUI (Version: 10.1.7)
Akamai NetSession Interface
AllSharePlayLink (Version: 1.0.0)
AMD APP SDK Runtime (Version: 10.0.938.2)
AMD Catalyst Install Manager (Version: 8.0.881.0)
Angry Birds (Version: 3.0.0)
ANNO 1404 - Gold Edition (Version: 1.02.0000)
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
AutoCAD 2014 Language Pack - English (Version: 19.1.18.0)
AutoCAD LT 2010 - English (Version: 18.0.55.0)
Autodesk 360 (Version: 4.0.27.1)
Autodesk App Manager (Version: 1.1.0)
Autodesk AutoCAD 2014 - English (Version: 19.1.18.0)
Autodesk Content Service (Version: 3.1.3.0)
Autodesk Content Service Language Pack (Version: 3.1.3.0)
Autodesk Featured Apps (Version: 1.1.0)
Autodesk Material Library 2014 (Version: 4.0.19.0)
Autodesk Material Library Base Resolution Image Library 2014 (Version: 4.0.19.0)
Autodesk ReCap (Version: 1.0.43.13)
Autodesk ReCap Language Pack-English (Version: 1.0.43.13)
Bonjour (Version: 3.0.0.10)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center (Version: 2012.0806.1156.19437)
Catalyst Control Center Graphics Previews Common (Version: 2012.0806.1156.19437)
Catalyst Control Center InstallProxy (Version: 2012.0806.1156.19437)
Catalyst Control Center Localization All (Version: 2012.0806.1156.19437)
Catalyst Control Center Profiles Mobile (Version: 2012.0806.1156.19437)
CCC Help Chinese Standard (Version: 2012.0806.1155.19437)
CCC Help Chinese Traditional (Version: 2012.0806.1155.19437)
CCC Help Czech (Version: 2012.0806.1155.19437)
CCC Help Danish (Version: 2012.0806.1155.19437)
CCC Help Dutch (Version: 2012.0806.1155.19437)
CCC Help English (Version: 2012.0806.1155.19437)
CCC Help Finnish (Version: 2012.0806.1155.19437)
CCC Help French (Version: 2012.0806.1155.19437)
CCC Help German (Version: 2012.0806.1155.19437)
CCC Help Greek (Version: 2012.0806.1155.19437)
CCC Help Hungarian (Version: 2012.0806.1155.19437)
CCC Help Italian (Version: 2012.0806.1155.19437)
CCC Help Japanese (Version: 2012.0806.1155.19437)
CCC Help Korean (Version: 2012.0806.1155.19437)
CCC Help Norwegian (Version: 2012.0806.1155.19437)
CCC Help Polish (Version: 2012.0806.1155.19437)
CCC Help Portuguese (Version: 2012.0806.1155.19437)
CCC Help Russian (Version: 2012.0806.1155.19437)
CCC Help Spanish (Version: 2012.0806.1155.19437)
CCC Help Swedish (Version: 2012.0806.1155.19437)
CCC Help Thai (Version: 2012.0806.1155.19437)
CCC Help Turkish (Version: 2012.0806.1155.19437)
ccc-utility64 (Version: 2012.0806.1156.19437)
CyberLink Power2Go 8 (Version: 8.0.0.1912)
CyberLink PowerDVD 10 (Version: 10.0.4421.02)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Delta Chrome Toolbar
Delta toolbar   (Version: 1.8.21.5)
Dropbox (Version: 2.0.22)
Easy File Share (Version: 1.3.6)
E-POP (Version: 1.0.1)
FARO LS 1.1.501.0 (64bit) (Version: 5.1.0.30630)
Free YouTube to MP3 Converter version 3.12.17.1127 (Version: 3.12.17.1127)
Galeria fotografii (Version: 16.4.3503.0728)
Galerie de photos (Version: 16.4.3503.0728)
Google Chrome (Version: 31.0.1650.63)
Google Drive (Version: 1.13.5782.599)
Google Update Helper (Version: 1.3.22.3)
Help Desk (Version: 1.0.9)
Intel AppUp(SM) center (Version: 3.6.1.33070.11)
Intel® Control Center (Version: 1.2.1.1008)
Intel® Manageability Engine Firmware Recovery Agent (Version: 1.0.0.36354)
Intel® Management Engine Components (Version: 8.1.0.1252)
Intel® Processor Graphics (Version: 10.18.10.3316)
Intel® Rapid Storage Technology (Version: 11.6.0.1030)
Intel® Trusted Connect Service Client (Version: 1.24.388.1)
iTunes (Version: 11.1.3.8)
League of Legends (Version: 3.0.1)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 365 voor Thuisgebruik Premium - nl-nl (Version: 15.0.4551.1011)
Microsoft Office Access MUI (Dutch) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (Dutch) 2010 (Version: 14.0.7015.1000)
Microsoft Office Groove MUI (Dutch) 2010 (Version: 14.0.7015.1000)
Microsoft Office InfoPath MUI (Dutch) 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (Dutch) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (Dutch) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (Dutch) 2010 (Version: 14.0.7015.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.7015.1000)
Microsoft Office Project MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Project Professional 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Dutch) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (German) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (Dutch) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (Dutch) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (Dutch) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (Dutch) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (Dutch) 2010 (Version: 14.0.7015.1000)
Microsoft Project Professional 2010 (Version: 14.0.7015.1000)
Microsoft SkyDrive (Version: 17.0.2015.0811)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Movie Maker (Version: 16.4.3503.0728)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1108.0727)
Norton Online Backup (Version: 2.2.3.51)
Norton Online Backup ARA (Version: 4.1.0.14)
Office 15 Click-to-Run Extensibility Component (Version: 15.0.4551.1011)
Office 15 Click-to-Run Licensing Component (Version: 15.0.4551.1011)
Office 15 Click-to-Run Localization Component (Version: 15.0.4551.1011)
Pando Media Booster (Version: 2.6.0.7)
Photo Common (Version: 16.4.3503.0728)
Photo Gallery (Version: 16.4.3503.0728)
Plants vs. Zombies
Podstawowe programy Windows Live (Version: 16.4.3503.0728)
PX Profile Update (Version: 1.00.1.)
Qualcomm Atheros Bluetooth Suite (64) (Version: 8.0.0.216)
Qualcomm Atheros Client Installation Program (Version: 10.0)
Realtek Ethernet Controller Driver (Version: 8.3.730.2012)
Realtek High Definition Audio Driver (Version: 6.0.1.6702)
Realtek USB 2.0 Card Reader (Version: 6.1.8400.39030)
Recovery (Version: 6.0.9.7)
S Agent (Version: 1.1.45)
Search Protect (Version: 2.9.8.2)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Settings (Version: 2.0.0)
SketchUp Import for AutoCAD 2014 (Version: 1.1.0)
Speccy (Version: 1.24)
Support Center (Version: 2.1.1201)
Support Center FAQ (Version: 1.0.9)
SW Update (Version: 2.1.21)
Synaptics Pointing Device Driver (Version: 16.2.14.2)
TeamSpeak 3 Client (Version: 3.0.13)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft Office 2010 (KB2826026) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2837593) 32-Bit Edition
User Guide (Version: 1.4.00)
VLC media player 2.1.2 (Version: 2.1.2)
Windows Live (Version: 16.4.3503.0728)
Windows Live Communications Platform (Version: 16.4.3503.0728)
Windows Live Essentials (Version: 16.4.3503.0728)
Windows Live Installer (Version: 16.4.3503.0728)
Windows Live Photo Common (Version: 16.4.3503.0728)
Windows Live PIMT Platform (Version: 16.4.3503.0728)
Windows Live SOXE (Version: 16.4.3503.0728)
Windows Live SOXE Definitions (Version: 16.4.3503.0728)
Windows Live UX Platform (Version: 16.4.3503.0728)
Windows Live UX Platform Language Pack (Version: 16.4.3503.0728)
WinRAR 4.20 (64-bit) (Version: 4.20.0)
 
========================= Devices: ================================
 
Name: Bluetooth Audio Device
Description: Bluetooth Audio Device
Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Manufacturer: Qualcomm Atheros Communications
Service: BTATH_A2DP
Problem: : This device cannot start. (Code10)
Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device.
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.
 
Name: Virtual Bluetooth Support (Include Audio)
Description: Virtual Bluetooth Support (Include Audio)
Class Guid: {c7c038ad-1f2d-44d4-b2fe-d912be20e6d5}
Manufacturer: Qualcomm Atheros Communications
Service: AthBTPort
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver
 
Name: Bluetooth LWFLT Device
Description: Bluetooth LWFLT Device
Class Guid: {c7c038ad-1f2d-44d4-b2fe-d912be20e6d5}
Manufacturer: Qualcomm Atheros Communications
Service: BTATH_LWFLT
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 33%
Total physical RAM: 8083.41 MB
Available physical RAM: 5353.23 MB
Total Pagefile: 16275.42 MB
Available Pagefile: 13324.64 MB
Total Virtual: 4095.88 MB
Available Virtual: 3949.26 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:438.09 GB) (Free:249.97 GB) NTFS
 
========================= Users: ========================================
 
Gebruikersaccounts voor \\NOTEBOOKMARTIJN
 
Administrator            Gast                     Martijn                  
De opdracht is voltooid.
 
 
**** End of log ****
 

 

 



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#2 MartijnV

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Posted 03 January 2014 - 04:04 AM

does someone has the answer??



#3 Anshad Edavana

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Posted 03 January 2014 - 06:36 AM

Hi

 

Sorry for the late reply mate. The crash dumps you uploaded seems to be corrupted. However please try the below steps.

 

1. Run AMD Mobility Driver Verification Tool and check whether there is an updated graphic driver available.

 

    http://www2.ati.com/drivers/mobile/catalyst_mobility_64-bit_util.exe

 

2. Set AMD Graphics as the preferred GPU.

 

Please follow step 1 to 4 and 9 to 12 of the below guide exactly. On step 11 , apply the settings for Lol instead of the sample program.

 

http://serato.com/video/support/15693/changing-graphics-card-settings-to-use-your-dedicated-gpu-on-a-windows-computer

 

Hope it helps.


Edited by Anshad Edavana, 03 January 2014 - 06:36 AM.





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