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My computer screen is just filled up with unwanted pop-ups


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15 replies to this topic

#1 rozermartin27

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Posted 28 December 2013 - 02:26 AM

Well I am on my Acer Laptop with Windows 7 operating system. The problem arised all of a sudden.

I just downloaded a disk cleaner software, and what I see in the next 2-3 hours was my computer screen would not let me open anything properly. Every single action is reverted back with bulked pop-ups on my screen.

 

 

And neither the cleaner is uninstalling for now. What can I do! Any suggestions, please help me recovering back the accurate performances on the system.



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#2 gringo_pr

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Posted 28 December 2013 - 11:43 AM



Hello rozermartin27

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.





I need to get some reports to get a base to start from so I need you to run these programs first.



-Download DDS-
  • Please download DDS from one of the links below and save it to your desktop:

    dds_scr.gif
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3
    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
      • DDS.txt
      • Attach.txt
    • A window will open instructing you save & post the logs
    • Save the logs to a convenient place such as your desktop
    • Copy the contents of both logs & post in your next reply
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 rozermartin27

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Posted 30 December 2013 - 04:00 AM

The DDS.txt file consists:-

 

 

 

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.7601.17514
Run by SEO at 14:28:53 on 2013-12-30
Microsoft Windows 7 Ultimate   6.1.7601.1.1252.1.1033.18.1943.396 [GMT 5.5:30]
.
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Hotspot Shield\bin\cmw_srv.exe
C:\Program Files\Hotspot Shield\bin\hsswd.exe
C:\Program Files\LogMeIn Rescue Technician Console\LogMeInRescueTechnicianConsole_x86\LMIGuardianSvc.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Google\Google Talk\googletalk.exe
C:\Users\SEO\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Hotspot Shield\bin\hsscp.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Hotspot Shield\bin\af_proxy_cmd.exe
C:\Windows\system32\conhost.exe
C:\Program Files\Hotspot Shield\bin\openvpn.exe
C:\Windows\system32\conhost.exe
C:\Program Files\Hotspot Shield\bin\fbwmgr.exe
C:\Windows\system32\conhost.exe
C:\Program Files\Hotspot Shield\bin\fbw.exe
C:\Program Files\Hotspot Shield\bin\fbw.exe
C:\Program Files\Hotspot Shield\bin\fbw.exe
C:\Program Files\Microsoft Office\Office12\EXCEL.EXE
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\svchost.exe -k secsvcs
.
============== Pseudo HJT Report ===============
.
uSearch Bar = Preserve
uProxyServer = hxxp=127.0.0.1:8555;https=127.0.0.1:8555
uProxyOverride = <local>127.0.0.1;localhost;10.*;192.168.*;127.0.0.1:895;127.0.0.1:896
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
uRun: [googletalk] "c:\program files\google\google talk\googletalk.exe" /autostart
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [RTHDVCPL] c:\program files\realtek\audio\hda\RtHDVCpl.exe -s
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
StartupFolder: c:\users\seo\appdata\roaming\micros~1\windows\startm~1\programs\startup\dropbox.lnk - c:\users\seo\appdata\roaming\dropbox\bin\Dropbox.exe
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
TCP: NameServer = 192.168.2.1
TCP: Interfaces\{13ED57E7-9F2C-4C91-B4A9-0DD111A5E1BF} : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{4415C491-FDAE-4F20-9F51-2863B8E72EF7} : DHCPNameServer = 8.8.8.8
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Notify: igfxcui - igfxdev.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\31.0.1650.63\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\seo\appdata\roaming\mozilla\firefox\profiles\2gcmjpr4.default\
FF - plugin: c:\program files\adobe\reader 11.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\update\1.3.22.3\npGoogleUpdate3.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_9_900_170.dll
FF - ExtSQL: 2013-12-04 18:09; {5546F97E-11A5-46b0-9082-32AD74AAA920}; c:\users\seo\appdata\roaming\mozilla\firefox\profiles\2gcmjpr4.default\extensions\{5546F97E-11A5-46b0-9082-32AD74AAA920}
FF - ExtSQL: 2013-12-04 18:09; {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}; c:\users\seo\appdata\roaming\mozilla\firefox\profiles\2gcmjpr4.default\extensions\{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}.xpi
FF - ExtSQL: 2013-12-04 18:10; {317B5128-0B0B-49b2-B2DB-1E7560E16C74}; c:\users\seo\appdata\roaming\mozilla\firefox\profiles\2gcmjpr4.default\extensions\{317B5128-0B0B-49b2-B2DB-1E7560E16C74}
FF - ExtSQL: 2013-12-04 20:35; afproxy@anchorfree.com; c:\program files\mozilla firefox\browser\extensions\afproxy@anchorfree.com
.
============= SERVICES / DRIVERS ===============
.
R1 HssDRV6;Hotspot Shield Routing Driver 6;c:\windows\system32\drivers\hssdrv6.sys [2013-12-19 39624]
R2 hshld;Hotspot Shield Service;c:\program files\hotspot shield\bin\cmw_srv.exe [2013-12-18 920872]
R2 HssWd;Hotspot Shield Monitoring Service;c:\program files\hotspot shield\bin\hsswd.exe [2013-12-18 555304]
R2 LMIGuardianSvc;LMIGuardianSvc;c:\program files\logmein rescue technician console\logmeinrescuetechnicianconsole_x86\LMIGuardianSvc.exe [2013-5-2 375128]
R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2013-12-19 418376]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2013-12-19 22856]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt86win7.sys [2013-12-3 490088]
R3 taphss6;Anchorfree HSS VPN Adapter;c:\windows\system32\drivers\taphss6.sys [2013-10-16 37064]
S2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2013-12-19 701512]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-14 229888]
S3 dmvsc;dmvsc;c:\windows\system32\drivers\dmvsc.sys [2010-11-21 62464]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2010-11-21 15872]
S3 Synth3dVsc;Synth3dVsc;c:\windows\system32\drivers\Synth3dVsc.sys [2010-11-21 77184]
S3 terminpt;Microsoft Remote Desktop Input Driver;c:\windows\system32\drivers\terminpt.sys [2010-11-21 25600]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2010-11-21 52224]
S3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys [2010-11-21 27264]
S3 tsusbhub;tsusbhub;c:\windows\system32\drivers\tsusbhub.sys [2010-11-21 112640]
.
=============== Created Last 30 ================
.
2013-12-28 12:14:36    --------    d-----w-    c:\users\seo\appdata\local\ElevatedDiagnostics
2013-12-27 10:27:23    --------    d-----w-    c:\program files\outobox
2013-12-26 16:17:13    7772552    ----a-w-    c:\programdata\microsoft\windows defender\definition updates\backup\mpengine.dll
2013-12-26 16:17:10    7760024    ----a-w-    c:\programdata\microsoft\windows defender\definition updates\{a57912ac-3f71-4965-90c5-8682fef5e43c}\mpengine.dll
2013-12-19 11:13:14    --------    d-----w-    c:\users\seo\appdata\roaming\Malwarebytes
2013-12-19 11:13:11    --------    d-----w-    c:\programdata\Malwarebytes
2013-12-19 11:13:10    22856    ----a-w-    c:\windows\system32\drivers\mbam.sys
2013-12-19 11:13:10    --------    d-----w-    c:\program files\Malwarebytes' Anti-Malware
2013-12-19 11:12:50    --------    d-----w-    c:\users\seo\appdata\local\Programs
2013-12-19 05:49:58    39624    ----a-w-    c:\windows\system32\drivers\hssdrv6.sys
2013-12-17 09:06:18    --------    d-----w-    c:\users\seo\appdata\local\Diagnostics
2013-12-16 12:36:47    --------    d-----w-    c:\users\seo\appdata\local\Adobe
2013-12-16 04:30:45    --------    d-----w-    c:\users\seo\appdata\roaming\Panda Security
2013-12-15 22:16:46    --------    d-----w-    c:\programdata\Panda Security
2013-12-15 22:16:46    --------    d-----w-    c:\program files\Panda Security
2013-12-10 04:15:04    --------    d-----w-    c:\program files\CCleaner
2013-12-09 15:23:24    --------    d-----w-    c:\program files\Webshots
2013-12-06 16:43:50    53248    ----a-w-    c:\windows\system32\zlib.dll
2013-12-06 16:43:50    24576    ----a-w-    c:\windows\system32\CompressZItLib6.dll
2013-12-05 23:14:00    647872    ----a-w-    c:\windows\system32\mscomct2.ocx
2013-12-05 23:14:00    608448    ----a-w-    c:\windows\system32\COMCTL32.OCX
2013-12-05 23:14:00    495616    ----a-w-    c:\windows\system32\Scanner.dll
2013-12-05 23:14:00    260880    ----a-w-    c:\windows\system32\msflxgrd.ocx
2013-12-05 23:14:00    212240    ----a-w-    c:\windows\system32\RICHTX32.OCX
2013-12-05 23:14:00    131968    ----a-w-    c:\windows\system32\DHTMLED.OCX
2013-12-05 23:14:00    118784    ----a-w-    c:\windows\system32\ConaitoExtended.ocx
2013-12-05 23:14:00    109248    ----a-w-    c:\windows\system32\mswinsck.ocx
2013-12-05 23:13:59    140488    ----a-w-    c:\windows\system32\comdlg32.ocx
2013-12-05 23:13:59    115920    ----a-w-    c:\windows\system32\msinet.ocx
2013-12-05 23:13:59    --------    d-----w-    c:\program files\Outlook Messenger
2013-12-05 23:07:15    74703    ----a-w-    c:\windows\system32\mfc45.dat
2013-12-05 23:07:15    --------    d-----w-    c:\programdata\iolo
2013-12-05 23:07:15    --------    d-----w-    c:\program files\iolo
2013-12-05 18:41:15    --------    d-----w-    c:\programdata\AMMYY
2013-12-05 07:05:39    --------    d-----r-    c:\users\seo\Dropbox
2013-12-05 07:02:26    --------    d-----w-    c:\users\seo\appdata\roaming\Dropbox
2013-12-05 04:21:35    --------    d-----w-    c:\users\seo\appdata\local\Macromedia
2013-12-04 17:56:10    --------    d-----w-    c:\windows\pss
2013-12-04 12:40:52    --------    d-----w-    c:\programdata\Hotspot Shield
2013-12-04 12:40:28    --------    d-----w-    c:\program files\Hotspot Shield
2013-12-04 12:40:25    --------    d-----w-    c:\users\seo\appdata\roaming\Hotspot Shield
2013-12-04 12:00:56    --------    d-----w-    c:\users\seo\appdata\local\Microsoft Help
2013-12-04 10:21:18    --------    d-----w-    c:\users\seo\appdata\local\Mozilla
2013-12-04 09:39:43    --------    d-----w-    c:\users\seo\appdata\local\Google
2013-12-04 03:11:12    --------    d-----w-    c:\windows\Panther
2013-12-03 22:28:24    --------    d-----w-    c:\program files\ShowMyPCService
2013-12-03 20:33:53    71048    ----a-w-    c:\windows\system32\FlashPlayerCPLApp.cpl
2013-12-03 20:33:53    692616    ----a-w-    c:\windows\system32\FlashPlayerApp.exe
2013-12-03 15:19:52    --------    d-----w-    c:\programdata\LogMeIn
2013-12-03 15:19:18    --------    d-----w-    c:\program files\LogMeIn Rescue Technician Console
2013-12-03 14:23:29    230048    ------w-    c:\windows\system32\MpSigStub.exe
2013-12-03 14:03:07    53248    ----a-w-    c:\windows\system32\CSVer.dll
2013-12-03 14:02:39    33104    ----a-w-    c:\windows\system32\spool\prtprocs\w32x86\msonpppr.dll
2013-12-03 14:02:39    32592    ----a-w-    c:\windows\system32\msonpmon.dll
2013-12-03 14:01:20    --------    d-----w-    c:\windows\PCHEALTH
2013-12-03 14:00:13    --------    d-----w-    c:\program files\Microsoft Visual Studio 8
2013-12-03 13:57:41    --------    d-----w-    c:\program files\Mozilla Maintenance Service
2013-12-03 13:57:22    86016    ----a-w-    c:\windows\system32\IntelOpenCL32.dll
2013-12-03 13:57:22    17920    ----a-w-    c:\windows\system32\OpenCL.dll
2013-12-03 13:57:12    --------    d-----w-    c:\program files\common files\Intel
2013-12-03 13:56:42    --------    d-----w-    C:\Intel
2013-12-03 13:55:57    --------    d-sh--w-    c:\windows\Installer
2013-12-03 13:55:41    80416    ----a-w-    c:\windows\system32\RtNicProp32.dll
2013-12-03 13:55:41    490088    ----a-w-    c:\windows\system32\drivers\Rt86win7.sys
2013-12-03 13:55:41    100896    ----a-w-    c:\windows\system32\RTNUninst32.dll
2013-12-03 13:55:38    --------    d-----w-    c:\program files\Realtek
2013-12-03 13:52:38    --------    d-sh--w-    C:\Recovery
.
==================== Find3M  ====================
.
2013-10-16 01:43:56    37064    ----a-w-    c:\windows\system32\drivers\taphss6.sys
.
============= FINISH: 14:29:24.34 ===============
 


Edited by rozermartin27, 30 December 2013 - 04:01 AM.


#4 rozermartin27

rozermartin27
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Posted 30 December 2013 - 04:01 AM

Attach.txt consists:-

 

 

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Ultimate
Boot Device: \Device\HarddiskVolume1
Install Date: 12/3/2013 7:23:07 PM
System Uptime: 12/30/2013 9:53:15 AM (5 hours ago)
.
Motherboard: Intel Corporation |  | DH61HO
Processor: Intel® Pentium® CPU G630 @ 2.70GHz | CPU 1 | 1593/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 78 GiB total, 60.597 GiB free.
F: is FIXED (NTFS) - 71 GiB total, 70.749 GiB free.
.
==== Disabled Device Manager Items =============
.
Class GUID:
Description: PCI Simple Communications Controller
Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_20428086&REV_04\3&11583659&0&B0
Manufacturer:
Name: PCI Simple Communications Controller
PNP Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_20428086&REV_04\3&11583659&0&B0
Service:
.
==== System Restore Points ===================
.
RP11: 12/15/2013 12:58:43 AM - Scheduled Checkpoint
RP12: 12/22/2013 3:10:41 AM - Scheduled Checkpoint
RP13: 12/26/2013 9:46:31 PM - Windows Update
.
==== Installed Programs ======================
.
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader XI (11.0.03)
CCleaner
Dropbox
Google Chrome
Google Talk (remove only)
Google Update Helper
Hotspot Shield 3.23
Intel® OpenCL CPU Runtime
Intel® Processor Graphics
LogMeIn Rescue Technician Console
Malwarebytes Anti-Malware version 1.75.0.1300
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Mozilla Firefox 26.0 (x86 en-US)
Mozilla Maintenance Service
OutlookMessenger V4.1
Realtek Ethernet Controller Driver
Realtek High Definition Audio Driver
System Checkup 3.5
Webshots Desktop
.
==== Event Viewer Messages From Past Week ========
.
12/30/2013 9:53:22 AM, Error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  cdrom
12/28/2013 9:21:19 AM, Error: Service Control Manager [7031]  - The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.
12/28/2013 9:21:19 AM, Error: Service Control Manager [7024]  - The Windows Search service terminated with service-specific error %%-1073473535.
12/28/2013 5:39:33 PM, Error: Service Control Manager [7001]  - The Computer Browser service depends on the Server service which failed to start because of the following error:  The dependency service or group failed to start.
12/28/2013 5:39:31 PM, Error: Service Control Manager [7001]  - The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:  The dependency service or group failed to start.
12/28/2013 5:39:23 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
12/28/2013 5:39:22 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
12/28/2013 5:39:22 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
12/28/2013 5:39:16 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
12/28/2013 5:39:05 PM, Error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  cdrom discache spldr Wanarpv6
12/27/2013 9:48:58 AM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.
12/27/2013 1:08:50 PM, Error: Service Control Manager [7009]  - A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.
12/27/2013 1:08:50 PM, Error: Service Control Manager [7000]  - The Windows Search service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
12/27/2013 1:08:35 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1053" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
.
==== End Of File ===========================
 



#5 gringo_pr

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Posted 30 December 2013 - 03:59 PM



Hello rozermartin27

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
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#6 rozermartin27

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Posted 31 December 2013 - 05:34 AM

# AdwCleaner v3.016 - Report created 31/12/2013 at 16:02:27
# Updated 23/12/2013 by Xplode
# Operating System : Windows 7 Ultimate Service Pack 1 (32 bits)
# Username : Admin
# Running from : C:\Users\admin\Downloads\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\outobox_Setup_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\outobox_Setup_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\outobox1120_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\outobox1120_RASMANCS
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Key Deleted : HKCU\Software\anchorfree

***** [ Browsers ] *****

-\\ Internet Explorer v8.0.7601.17514


-\\ Mozilla Firefox v26.0 (en-US)

[ File : C:\Users\user\AppData\Roaming\Mozilla\Firefox\Profiles\l3fqepgp.default\prefs.js ]


[ File : C:\Users\admin\AppData\Roaming\Mozilla\Firefox\Profiles\2gcmjpr4.default\prefs.js ]


[ File : C:\Users\admin\AppData\Roaming\Mozilla\Firefox\Profiles\9gxytqh5.default\prefs.js ]


*************************

AdwCleaner[R0].txt - [1819 octets] - [31/12/2013 15:57:35]
AdwCleaner[R1].txt - [1879 octets] - [31/12/2013 15:58:43]
AdwCleaner[R2].txt - [1625 octets] - [31/12/2013 16:02:05]
AdwCleaner[S0].txt - [1570 octets] - [31/12/2013 16:02:27]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1630 octets] ##########
 


Nothing appeared to clean but still I did as I was asked to


Edited by rozermartin27, 31 December 2013 - 05:37 AM.


#7 rozermartin27

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Posted 01 January 2014 - 02:39 AM

What do you suggest next to do? the issue still persists there



#8 gringo_pr

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Posted 01 January 2014 - 09:21 PM


Hello rozermartin27

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#9 rozermartin27

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Posted 02 January 2014 - 08:50 AM

Hey Gringo. I just attempted doing things you asked me to but one thing to be noted was as soon as the initial scan finished the command prompt opened and it stated Combofix is trying to locate a system restore point or something like that..

 

 

Will it restore my system to a previous date or something like tha? Will it end up in deleting any of my data stored on the PC. The fact is I don't make usual backups so it may harm any of my data?


I just stopped the process as it created a doubt in my mind.



#10 gringo_pr

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Posted 02 January 2014 - 01:05 PM

Hello

It is not going to restore the computer it is going to make a restore point that we can go back to if we need to


Gringo
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#11 rozermartin27

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Posted 06 January 2014 - 03:29 AM

ComboFix 14-01-04.03 - Admin 01/06/2014  13:48:01.1.2 - x86
Microsoft Windows 7 Ultimate   6.1.7601.1.1252.1.1033.18.1943.1255 [GMT 5.5:30]
Running from: c:\users\Admin\Desktop\ComboFix.exe
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
 * Created a new restore point
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\programdata\AMMYY
c:\programdata\AMMYY\hr
c:\programdata\AMMYY\hr3
c:\programdata\AMMYY\Microsoft.lnk
c:\programdata\AMMYY\settings3.bin
c:\users\user\Cookies.lnk
.
.
(((((((((((((((((((((((((   Files Created from 2013-12-06 to 2014-01-06  )))))))))))))))))))))))))))))))
.
.
2014-01-06 08:23 . 2014-01-06 08:24    --------    d-----w-    c:\users\Admin\AppData\Local\temp
2014-01-06 08:23 . 2014-01-06 08:23    --------    d-----w-    c:\users\user\AppData\Local\temp
2014-01-06 08:23 . 2014-01-06 08:23    --------    d-----w-    c:\users\Default\AppData\Local\temp
2014-01-03 20:02 . 2013-12-04 02:57    7760024    ----a-w-    c:\programdata\Microsoft\Windows Defender\Definition Updates\{D7B5D87D-0DB1-4A0F-8C5E-1CE0AB090ADF}\mpengine.dll
2014-01-03 14:02 . 2013-11-26 08:16    4243968    ----a-w-    c:\windows\system32\jscript9.dll
2014-01-03 04:02 . 2013-12-17 21:09    39624    ----a-w-    c:\windows\system32\drivers\hssdrv6.sys
2014-01-03 00:29 . 2012-02-11 05:37    317440    ----a-w-    c:\windows\system32\spoolsv.exe
2014-01-02 16:13 . 2014-01-02 16:13    --------    d-----w-    c:\windows\system32\Wat
2014-01-02 15:13 . 2012-07-26 03:20    73216    ----a-w-    c:\windows\system32\WUDFSvc.dll
2014-01-02 15:13 . 2012-07-26 03:20    172032    ----a-w-    c:\windows\system32\WUDFPlatform.dll
2014-01-02 15:13 . 2012-07-26 02:33    66560    ----a-w-    c:\windows\system32\drivers\WUDFPf.sys
2014-01-02 15:13 . 2012-07-26 02:32    155136    ----a-w-    c:\windows\system32\drivers\WUDFRd.sys
2014-01-02 15:13 . 2012-07-26 03:21    196608    ----a-w-    c:\windows\system32\WUDFHost.exe
2014-01-02 15:13 . 2012-07-26 03:20    613888    ----a-w-    c:\windows\system32\WUDFx.dll
2014-01-02 15:13 . 2012-07-26 03:20    38912    ----a-w-    c:\windows\system32\WUDFCoinstaller.dll
2014-01-02 15:12 . 2012-03-01 05:46    19824    ----a-w-    c:\windows\system32\drivers\fs_rec.sys
2014-01-02 15:12 . 2012-03-01 05:29    5120    ----a-w-    c:\windows\system32\wmi.dll
2014-01-02 14:52 . 2013-05-10 04:56    12625408    ----a-w-    c:\windows\system32\wmploc.DLL
2014-01-02 14:52 . 2013-05-10 03:48    164864    ----a-w-    c:\program files\Windows Media Player\wmplayer.exe
2014-01-02 14:46 . 2014-01-02 14:46    --------    d-----w-    c:\users\Default\AppData\Local\Microsoft Help
2014-01-02 14:19 . 2014-01-02 14:19    49152    ----a-w-    c:\windows\system32\taskhost.exe
2014-01-02 14:17 . 2014-01-02 14:17    1505280    ----a-w-    c:\windows\system32\d3d11.dll
2014-01-02 06:28 . 2011-04-29 02:46    311808    ----a-w-    c:\windows\system32\drivers\srv.sys
2014-01-02 06:28 . 2011-04-29 02:46    310272    ----a-w-    c:\windows\system32\drivers\srv2.sys
2014-01-02 06:28 . 2011-04-29 02:46    114688    ----a-w-    c:\windows\system32\drivers\srvnet.sys
2014-01-02 06:28 . 2013-02-12 03:32    15872    ----a-w-    c:\windows\system32\drivers\usb8023.sys
2014-01-02 06:25 . 2012-06-06 05:05    1236992    ----a-w-    c:\windows\system32\msxml3.dll
2014-01-02 06:24 . 2012-11-01 04:47    1389568    ----a-w-    c:\windows\system32\msxml6.dll
2014-01-02 06:23 . 2012-06-06 05:05    1019904    ----a-w-    c:\program files\Common Files\System\ado\msado15.dll
2014-01-02 06:21 . 2012-12-07 12:20    2576384    ----a-w-    c:\windows\system32\gameux.dll
2014-01-02 06:20 . 2013-10-03 01:58    305152    ----a-w-    c:\windows\system32\gdi32.dll
2014-01-02 06:19 . 2013-10-05 19:57    1168384    ----a-w-    c:\windows\system32\crypt32.dll
2014-01-02 06:17 . 2013-06-15 03:40    918528    ----a-w-    c:\windows\system32\rdpcorets.dll
2014-01-02 06:17 . 2013-06-15 03:38    31232    ----a-w-    c:\windows\system32\drivers\tssecsrv.sys
2014-01-02 05:36 . 2013-02-27 05:05    101720    ----a-w-    c:\windows\system32\consent.exe
2014-01-02 05:36 . 2013-02-27 04:49    47104    ----a-w-    c:\windows\system32\appinfo.dll
2014-01-02 04:41 . 2012-02-17 05:34    826880    ----a-w-    c:\windows\system32\rdpcore.dll
2014-01-02 04:41 . 2012-02-17 04:13    24576    ----a-w-    c:\windows\system32\drivers\tdtcp.sys
2014-01-01 11:05 . 2014-01-01 11:05    --------    d-----w-    c:\windows\en
2014-01-01 11:03 . 2014-01-01 11:03    --------    d-----w-    c:\program files\Microsoft SQL Server Compact Edition
2014-01-01 11:02 . 2012-06-02 22:19    53784    ----a-w-    c:\windows\system32\wuauclt.exe
2014-01-01 11:02 . 2012-06-02 22:19    45080    ----a-w-    c:\windows\system32\wups2.dll
2014-01-01 11:02 . 2012-06-02 22:19    1933848    ----a-w-    c:\windows\system32\wuaueng.dll
2014-01-01 11:02 . 2012-06-02 22:12    2422272    ----a-w-    c:\windows\system32\wucltux.dll
2014-01-01 11:02 . 2012-06-02 22:19    35864    ----a-w-    c:\windows\system32\wups.dll
2014-01-01 11:02 . 2012-06-02 22:19    577048    ----a-w-    c:\windows\system32\wuapi.dll
2014-01-01 11:02 . 2012-06-02 22:12    88576    ----a-w-    c:\windows\system32\wudriver.dll
2014-01-01 11:02 . 2012-06-02 09:49    171904    ----a-w-    c:\windows\system32\wuwebv.dll
2014-01-01 11:02 . 2012-06-02 09:42    33792    ----a-w-    c:\windows\system32\wuapp.exe
2014-01-01 11:02 . 2014-01-01 11:03    --------    d-----w-    c:\program files\Windows Live
2014-01-01 11:01 . 2010-06-01 23:25    74072    ----a-w-    c:\windows\system32\XAPOFX1_5.dll
2014-01-01 11:01 . 2010-06-01 23:25    527192    ----a-w-    c:\windows\system32\XAudio2_7.dll
2014-01-01 11:01 . 2010-05-26 06:11    248672    ----a-w-    c:\windows\system32\d3dx11_43.dll
2014-01-01 11:01 . 2010-05-26 06:11    2106216    ----a-w-    c:\windows\system32\D3DCompiler_43.dll
2014-01-01 11:01 . 2009-09-04 11:59    453456    ----a-w-    c:\windows\system32\d3dx10_42.dll
2014-01-01 11:00 . 2006-11-29 07:36    3426072    ----a-w-    c:\windows\system32\d3dx9_32.dll
2014-01-01 10:51 . 2014-01-01 10:51    --------    d-----w-    c:\users\Admin\AppData\Local\Windows Live
2014-01-01 10:50 . 2014-01-01 10:50    --------    d-----w-    c:\program files\Common Files\Windows Live
2013-12-31 10:27 . 2013-12-31 10:32    --------    d-----w-    C:\AdwCleaner
2013-12-28 12:14 . 2013-12-28 12:14    --------    d-----w-    c:\users\Admin\AppData\Local\ElevatedDiagnostics
2013-12-19 11:13 . 2013-12-19 11:13    --------    d-----w-    c:\users\Admin\AppData\Roaming\Malwarebytes
2013-12-19 11:13 . 2013-12-19 11:13    --------    d-----w-    c:\programdata\Malwarebytes
2013-12-19 11:13 . 2013-12-19 11:13    --------    d-----w-    c:\program files\Malwarebytes' Anti-Malware
2013-12-19 11:13 . 2013-04-04 09:20    22856    ----a-w-    c:\windows\system32\drivers\mbam.sys
2013-12-19 11:12 . 2013-12-19 11:12    --------    d-----w-    c:\users\Admin\AppData\Local\Programs
2013-12-17 09:06 . 2013-12-17 09:06    --------    d-----w-    c:\users\Admin\AppData\Local\Diagnostics
2013-12-16 12:36 . 2013-12-16 12:36    --------    d-----w-    c:\users\Admin\AppData\Local\Adobe
2013-12-16 04:30 . 2013-12-17 07:04    --------    d-----w-    c:\users\Admin\AppData\Roaming\Panda Security
2013-12-15 22:16 . 2013-12-17 14:19    --------    d-----w-    c:\programdata\Panda Security
2013-12-15 22:16 . 2013-12-17 14:19    --------    d-----w-    c:\program files\Panda Security
2013-12-12 16:00 . 2013-12-26 17:45    --------    d-----w-    c:\users\Administrator
2013-12-12 15:59 . 2013-12-12 15:59    --------    d-----w-    c:\users\sunrise
2013-12-10 04:15 . 2013-12-10 04:15    --------    d-----w-    c:\program files\CCleaner
2013-12-09 15:23 . 2013-12-09 19:29    --------    d-----w-    c:\program files\Webshots
2013-12-09 15:23 . 2013-12-09 15:23    --------    d-----w-    c:\users\user\AppData\Roaming\Webshots
2013-12-08 16:08 . 2013-12-08 16:08    --------    d-----w-    c:\users\user\AppData\Local\Diagnostics
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2014-01-01 11:02 . 2012-07-17 09:07    22240    ----a-w-    c:\programdata\Microsoft\IdentityCRL\production\ppcrlconfig600.dll
2013-12-31 07:39 . 2013-12-30 09:14    132224    ----a-w-    c:\windows\system32\drivers\WUDFRd.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    9728    ----a-w-    c:\windows\system32\drivers\wfplwf.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    92672    ----a-w-    c:\windows\system32\drivers\WUDFPf.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    43392    ----a-w-    c:\windows\system32\drivers\winhv.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    19008    ----a-w-    c:\windows\system32\drivers\wimmount.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    16384    ----a-w-    c:\windows\system32\drivers\ws2ifsl.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    14912    ----a-w-    c:\windows\system32\drivers\wmilib.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    11264    ----a-w-    c:\windows\system32\drivers\wmiacpi.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    445008    ----a-w-    c:\windows\system32\drivers\Wdf01000.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    38480    ----a-w-    c:\windows\system32\drivers\WdfLdr.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    19024    ----a-w-    c:\windows\system32\drivers\wd.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    63488    ----a-w-    c:\windows\system32\drivers\wanarp.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    35328    ----a-w-    c:\windows\system32\drivers\watchdog.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    21632    ----a-w-    c:\windows\system32\drivers\wacompen.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    14336    ----a-w-    c:\windows\system32\drivers\vwifimp.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    48128    ----a-w-    c:\windows\system32\drivers\vwififlt.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    19968    ----a-w-    c:\windows\system32\drivers\vwifibus.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    141904    ----a-w-    c:\windows\system32\drivers\vsmraid.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    245632    ----a-w-    c:\windows\system32\drivers\volsnap.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    5632    ----a-w-    c:\windows\system32\drivers\vms3cap.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    53120    ----a-w-    c:\windows\system32\drivers\volmgr.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    40704    ----a-w-    c:\windows\system32\drivers\vmstorfl.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    297040    ----a-w-    c:\windows\system32\drivers\volmgrx.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    17920    ----a-w-    c:\windows\system32\drivers\VMBusHID.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    52736    ----a-w-    c:\windows\system32\drivers\viac7.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    175360    ----a-w-    c:\windows\system32\drivers\vmbus.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    16976    ----a-w-    c:\windows\system32\drivers\viaide.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    111616    ----a-w-    c:\windows\system32\drivers\videoprt.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    53328    ----a-w-    c:\windows\system32\drivers\VIAAGP.SYS.bak
2013-12-31 07:39 . 2013-12-30 09:14    32832    ----a-w-    c:\windows\system32\drivers\vdrvroot.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    26112    ----a-w-    c:\windows\system32\drivers\vgapnp.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    25088    ----a-w-    c:\windows\system32\drivers\vga.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    24064    ----a-w-    c:\windows\system32\drivers\usbuhci.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    160128    ----a-w-    c:\windows\system32\drivers\vhdmp.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    76288    ----a-w-    c:\windows\system32\drivers\USBSTOR.SYS.bak
2013-12-31 07:39 . 2013-12-30 09:14    26112    ----a-w-    c:\windows\system32\drivers\usbrpm.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    19968    ----a-w-    c:\windows\system32\drivers\usbprint.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    86016    ----a-w-    c:\windows\system32\drivers\usbcir.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    75776    ----a-w-    c:\windows\system32\drivers\usbccgp.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    5888    ----a-w-    c:\windows\system32\drivers\usbd.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    42496    ----a-w-    c:\windows\system32\drivers\usbehci.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    284672    ----a-w-    c:\windows\system32\drivers\usbport.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    258560    ----a-w-    c:\windows\system32\drivers\usbhub.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    25856    ----a-w-    c:\windows\system32\drivers\USBCAMD2.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    20480    ----a-w-    c:\windows\system32\drivers\usbohci.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    8192    ----a-w-    c:\windows\system32\drivers\umpass.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    57424    ----a-w-    c:\windows\system32\drivers\ULIAGPKX.SYS.bak
2013-12-31 07:39 . 2013-12-30 09:14    55888    ----a-w-    c:\windows\system32\drivers\UAGP35.SYS.bak
2013-12-31 07:39 . 2013-12-30 09:14    39936    ----a-w-    c:\windows\system32\drivers\umbus.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    25856    ----a-w-    c:\windows\system32\drivers\USBCAMD.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    246784    ----a-w-    c:\windows\system32\drivers\udfs.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    15872    ----a-w-    c:\windows\system32\drivers\usb8023.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    112640    ----a-w-    c:\windows\system32\drivers\tsusbhub.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    108544    ----a-w-    c:\windows\system32\drivers\tunnel.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    74752    ----a-w-    c:\windows\system32\drivers\tdx.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    53120    ----a-w-    c:\windows\system32\drivers\termdd.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    52224    ----a-w-    c:\windows\system32\drivers\TsUsbFlt.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    31232    ----a-w-    c:\windows\system32\drivers\tssecsrv.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    27264    ----a-w-    c:\windows\system32\drivers\TsUsbGD.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    25600    ----a-w-    c:\windows\system32\drivers\terminpt.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    24576    ----a-w-    c:\windows\system32\drivers\tdtcp.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    21504    ----a-w-    c:\windows\system32\drivers\tdi.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    18432    ----a-w-    c:\windows\system32\drivers\tdpipe.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    35328    ----a-w-    c:\windows\system32\drivers\tcpipreg.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    77184    ----a-w-    c:\windows\system32\drivers\Synth3dVsc.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    37064    ----a-w-    c:\windows\system32\drivers\taphss6.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    24576    ----a-w-    c:\windows\system32\drivers\tape.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    1290112    ----a-w-    c:\windows\system32\drivers\tcpip.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    53632    ----a-w-    c:\windows\system32\drivers\stream.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    28032    ----a-w-    c:\windows\system32\drivers\storvsc.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    21072    ----a-w-    c:\windows\system32\drivers\stexstor.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    148864    ----a-w-    c:\windows\system32\drivers\storport.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    12240    ----a-w-    c:\windows\system32\drivers\swenum.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    114176    ----a-w-    c:\windows\system32\drivers\srvnet.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    405504    ----a-w-    c:\windows\system32\drivers\spsys.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    311296    ----a-w-    c:\windows\system32\drivers\srv.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    309248    ----a-w-    c:\windows\system32\drivers\srv2.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    77888    ----a-w-    c:\windows\system32\drivers\sisraid4.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    71168    ----a-w-    c:\windows\system32\drivers\smb.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    52304    ----a-w-    c:\windows\system32\drivers\SISAGP.SYS.bak
2013-12-31 07:39 . 2013-12-30 09:14    40016    ----a-w-    c:\windows\system32\drivers\sisraid2.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    17472    ----a-w-    c:\windows\system32\drivers\spldr.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    17408    ----a-w-    c:\windows\system32\drivers\smclib.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    13824    ----a-w-    c:\windows\system32\drivers\sfloppy.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    83456    ----a-w-    c:\windows\system32\drivers\serial.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    26624    ----a-w-    c:\windows\system32\drivers\scfilter.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    20480    ----a-w-    c:\windows\system32\drivers\secdrv.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    19968    ----a-w-    c:\windows\system32\drivers\sermouse.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    17920    ----a-w-    c:\windows\system32\drivers\serenum.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    140160    ----a-w-    c:\windows\system32\drivers\scsiport.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    12800    ----a-w-    c:\windows\system32\drivers\sffp_sd.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    12288    ----a-w-    c:\windows\system32\drivers\sffp_mmc.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    11264    ----a-w-    c:\windows\system32\drivers\sffdisk.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    85376    ----a-w-    c:\windows\system32\drivers\sbp2port.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    490088    ----a-w-    c:\windows\system32\drivers\Rt86win7.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    3919976    ----a-w-    c:\windows\system32\drivers\RTKVHDA.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    8192    ----a-w-    c:\windows\system32\drivers\rootmdm.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    60928    ----a-w-    c:\windows\system32\drivers\rspndr.sys.bak
2013-12-31 07:39 . 2013-12-30 09:14    33280    ----a-w-    c:\windows\system32\drivers\RNDISMP.sys.bak
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]
@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
2013-09-10 23:54    131248    ----a-w-    c:\users\Admin\AppData\Roaming\Dropbox\bin\DropboxExt.22.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]
@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
2013-09-10 23:54    131248    ----a-w-    c:\users\Admin\AppData\Roaming\Dropbox\bin\DropboxExt.22.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]
@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
2013-09-10 23:54    131248    ----a-w-    c:\users\Admin\AppData\Roaming\Dropbox\bin\DropboxExt.22.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"googletalk"="c:\program files\Google\Google Talk\googletalk.exe" [2007-11-21 3289088]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-05-11 958576]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2012-03-06 144664]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2012-03-06 180504]
"Persistence"="c:\windows\system32\igfxpers.exe" [2012-03-06 188184]
"RTHDVCPL"="c:\program files\Realtek\Audio\HDA\RtHDVCpl.exe" [2011-12-05 11487848]
"GrooveMonitor"="c:\program files\Microsoft Office\Office12\GrooveMonitor.exe" [2009-02-26 30040]
.
c:\users\user\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Webshots.lnk - c:\program files\Webshots\Launcher.exe  /t [2013-12-9 45056]
.
c:\users\Admin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dropbox.lnk - c:\users\Admin\AppData\Roaming\Dropbox\bin\Dropbox.exe /systemstartup [2013-12-18 30714312]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKLM\~\startupfolder\C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^McAfee Security Scan Plus.lnk]
path=c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\McAfee Security Scan Plus.lnk
backup=c:\windows\pss\McAfee Security Scan Plus.lnk.CommonStartup
backupExtension=.CommonStartup
.
R2 MBAMService;MBAMService;c:\program files\Malwarebytes' Anti-Malware\mbamservice.exe [2013-04-04 701512]
R3 dmvsc;dmvsc;c:\windows\system32\drivers\dmvsc.sys [2010-11-20 62464]
R3 IEEtwCollectorService;Internet Explorer ETW Collector Service;c:\windows\system32\IEEtwCollector.exe [2013-11-26 108032]
R3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2010-11-20 15872]
R3 Synth3dVsc;Synth3dVsc;c:\windows\system32\drivers\synth3dvsc.sys [2010-11-20 77184]
R3 terminpt;Microsoft Remote Desktop Input Driver;c:\windows\system32\drivers\terminpt.sys [2010-11-20 25600]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2010-11-20 52224]
R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys [2010-11-20 27264]
R3 tsusbhub;tsusbhub;c:\windows\system32\drivers\tsusbhub.sys [2010-11-20 112640]
R3 VGPU;VGPU;c:\windows\system32\drivers\rdvgkmd.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2014-01-02 1343400]
S2 LMIGuardianSvc;LMIGuardianSvc;c:\program files\LogMeIn Rescue Technician Console\LogMeInRescueTechnicianConsole_x86\LMIGuardianSvc.exe [2013-12-05 375128]
S2 MBAMScheduler;MBAMScheduler;c:\program files\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-04-04 418376]
S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2013-04-04 22856]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt86win7.sys [2011-09-29 490088]
S3 taphss6;Anchorfree HSS VPN Adapter;c:\windows\system32\DRIVERS\taphss6.sys [2013-11-13 37064]
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2013-12-04 15:46    1210320    ----a-w-    c:\program files\Google\Chrome\Application\31.0.1650.63\Installer\chrmstp.exe
.
Contents of the 'Scheduled Tasks' folder
.
2014-01-06 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2013-12-03 06:45]
.
2014-01-06 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2013-12-03 20:34]
.
2014-01-06 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2013-12-03 20:34]
.
.
------- Supplementary Scan -------
.
uInternet Settings,ProxyServer = http=127.0.0.1:8555;https=127.0.0.1:8555
uInternet Settings,ProxyOverride = 127.0.0.1;localhost;10.*;192.168.*;127.0.0.1:895;127.0.0.1:896
TCP: DhcpNameServer = 192.168.0.240 8.8.8.8
FF - ProfilePath - c:\users\Admin\AppData\Roaming\Mozilla\Firefox\Profiles\2gcmjpr4.default\
FF - ExtSQL: 2013-12-04 18:09; {5546F97E-11A5-46b0-9082-32AD74AAA920}; c:\users\Admin\AppData\Roaming\Mozilla\Firefox\Profiles\2gcmjpr4.default\extensions\{5546F97E-11A5-46b0-9082-32AD74AAA920}
FF - ExtSQL: 2013-12-04 18:09; {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}; c:\users\Admin\AppData\Roaming\Mozilla\Firefox\Profiles\2gcmjpr4.default\extensions\{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}.xpi
FF - ExtSQL: 2013-12-04 18:10; {317B5128-0B0B-49b2-B2DB-1E7560E16C74}; c:\users\Admin\AppData\Roaming\Mozilla\Firefox\Profiles\2gcmjpr4.default\extensions\{317B5128-0B0B-49b2-B2DB-1E7560E16C74}
FF - ExtSQL: 2013-12-04 20:35; afproxy@anchorfree.com; c:\program files\Mozilla Firefox\browser\extensions\afproxy@anchorfree.com
.
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\TrueSight]
"ImagePath"="\??\"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2014-01-06  13:55:06
ComboFix-quarantined-files.txt  2014-01-06 08:25
.
Pre-Run: 59,685,646,336 bytes free
Post-Run: 59,615,027,200 bytes free
.
- - End Of File - - 4240B22B72967021B646D0EA75C71445
A36C5E4F47E84449FF07ED3517B43A31

 



#12 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:09:22 AM

Posted 06 January 2014 - 09:31 PM


Hello rozermartin27

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache::


 
Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe
CFScriptB-4.gif
This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
    • report from Combofix
    • let me know of any problems you may have had
    • How is the computer doing now after running the script?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



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#13 gringo_pr

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Posted 12 January 2014 - 10:39 AM



Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#14 rozermartin27

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Posted 15 January 2014 - 07:55 AM

No thanks Gringo. Ultimately I opted to reinstall the OS itself, nothing else was working good enough. Thanks for your guidance.



#15 gringo_pr

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Posted 16 January 2014 - 08:36 PM

Thanks for letting me know


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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