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Problem clearing virus


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#1 Jmc2670

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Posted 28 December 2013 - 12:17 AM

I have been having a problem for a few months with trying to download files.  I came to this site to try and download a file Rootkil that a friend told me would solve my problem.  Files that I try to download seem to automatically show a message that says there is a virus in the file and then will not allow me to download the file.  It seems to happen intermittently as some files will download while others will not.  I have run malware software to check the system and it supposedly isolated and removed the corrupted files.  I use Avast protection and for a few weeks I could not update that software, but then one day it did update and appears to be working OK.  Most of my computer appears to be working fine, but when I try to download different programs this "contains virus" message appears and I cannot access the file.  This is my first time to this forum so don't crush me with criticism for my lack of expertise, but if you can help me I would be much obliged.  I will gladly provide more details, but I am at a loss of what to do next to cure this issue and I appreciate any assistance you may be able to provide.

 

JC  



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#2 Broni

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Posted 28 December 2013 - 04:26 PM

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You may be infected with ZeroAccess rootkit.

 

Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.


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