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RunDLL error when my computer starts up


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#1 pocketlama

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Posted 27 December 2013 - 08:53 PM

Hi everyone, I'm brand new here and this is my first question. I've searched google and the forum for this and either I've either got the wrong search terms or it's rare.

 

In any case, on startup a pop-up appears before anything else saying at the top RunDLL and in the body it says, There was a problem starting ...AppData\Local\TBHostSupport\TBHostSupport_0.dll

 

Any ideas? I ran AdwCleaner and got this after the restart:

------------------------------------------------------------------

# AdwCleaner v3.016 - Report created 27/12/2013 at 17:04:19
# Updated 23/12/2013 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : pocketlama - POCKETLAMA-PC
# Running from : C:\Users\pocketlama\Downloads\adwcleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\Program Files (x86)\Vuze

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4C836512-BB70-11D2-A5A7-00105A9C91C6}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{DB797690-40E0-11D2-9BD5-0060082AE372}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{DB797681-40E0-11D2-9BD5-0060082AE372}

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.16428


-\\ Mozilla Firefox v27.0 (en-US)

[ File : C:\Users\pocketlama\AppData\Roaming\Mozilla\Firefox\Profiles\enwnv63v.default-1387653909891\prefs.js ]

Line Deleted : user_pref("socialfixer.1208769492/typeahead_new", "for (;;);{\"__ar\":1,\"payload\":{\"entries\":[{\"uid\":1208769492,\"photo\":\"hxxps:\\/\\/fbcdn-profile-a.akamaihd.net\\/hprofile-ak-prn2\\/1118770_[...]

[ File : C:\Users\pocketlama\AppData\Roaming\Mozilla\Firefox\Profiles\tfvcf3vt.default\prefs.js ]


[ File : C:\Users\pocketlama\AppData\Roaming\Mozilla\Firefox\Profiles\tgv9utmi.Defa\prefs.js ]


-\\ Google Chrome v

[ File : C:\Users\pocketlama\AppData\Local\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [12887 octets] - [21/12/2013 11:28:58]
AdwCleaner[R1].txt - [1755 octets] - [27/12/2013 17:03:14]
AdwCleaner[S0].txt - [11278 octets] - [21/12/2013 11:29:50]
AdwCleaner[S1].txt - [1688 octets] - [27/12/2013 17:04:19]

########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [1748 octets] ##########
 

 

 



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#2 pocketlama

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Posted 28 December 2013 - 12:28 AM

Hi,

 

Please visit http://bit.ly/19RuXg4  to fix that problem

 

Well that was a very nice end to 3 hours of trying to figure that damned thing out. Thank you!



#3 hamluis

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Posted 28 December 2013 - 10:35 AM

FWIW:  BC does not endorse or otherwise suggest the use of "registry cleaners/ioptimizers".

 

Microsoft support policy for the use of registry cleaning utilities - http://support.microsoft.com/kb/2563254

 

Registry cleaner - Wikipedia, the free encyclopedia - http://en.wikipedia.org/wiki/Registry_cleaner

 

Registry Cleaner FAQ, PC Support - http://pcsupport.about.com/od/registry-cleaner/a/registry-cleaner-faq.htm

 

The file you posted appears to have related to malware...when the malware was removed, the file may have been left among your startups.  This is common and the normal cure is to delete the startup item.

 

Louis



#4 quietman7

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Posted 31 December 2013 - 11:06 AM

TBHostSupport.dll was added by Conduit Ltd.

As hamluis indicated, after using anti-virus and other security scanning tools to remove adware and malware it is not uncommon to find remnants of startup and scheduled task registry keys when booting up your computer.

Windows was trying to load that file but could locate it since the file may have been removed inadvertently, during the uninstallation of a program or after performing a scan with security tools. However, an associated orphaned registry entry remained and was telling Windows to load the file when you booted up. Since the file no longer existed, Windows displayed an error message.

There are easier and safer ways to fix these types of problems instead of using scam registry cleaners.
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#5 Joseph10

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Posted 30 January 2017 - 10:01 AM

Should the registry entry be removed to remove the error message at start up?



#6 quietman7

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Posted 30 January 2017 - 05:19 PM

You have replied to a four year old topic. Generally yes, removing the start up registry entry stops the error message. But without knowing what you are dealing with I would not take any action. Instead you should start a new topic of your own.
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