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Microsoft Windows Malicious Software Removal Tool is Requesting Your Permission


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9 replies to this topic

#1 PaulaSue

PaulaSue

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Posted 27 December 2013 - 03:15 PM

I think this is a virus but can't seem to get rid of it. I have just ignored it but I have several people using my computer so it may have been acknowledged. I have a laptop running Windows 7. I have run Malwarebytes Anti-Malware and my Norton Security but the message still pops up. At one point my browser was being redirected and that issue is resolved but that may have been something else. Any suggestions?



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#2 Broni

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Posted 27 December 2013 - 06:25 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 PaulaSue

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Posted 27 December 2013 - 10:42 PM

Thank you for helping. Here are the logs:

 

Security Check:

 

Results of screen317's Security Check version 0.99.77  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Norton Internet Security   
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 1.75.0.1300  
 Java 7 Update 13  
 Java version out of Date!
 Adobe Flash Player 11.9.900.170  
 Adobe Reader 9 Adobe Reader out of Date!
 Mozilla Firefox (26.0)
````````Process Check: objlist.exe by Laurent````````  
 Norton ccSvcHst.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````
 

 

Farbar check
 

Farbar Service Scanner Version: 05-12-2013
Ran by Paula (administrator) on 27-12-2013 at 18:22:54
Running from "C:\Users\Paula\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

 

Mini Toolbox Check:

 

MiniToolBox by Farbar  Version: 18-12-2013
Ran by Paula (administrator) on 27-12-2013 at 18:25:50
Running from "C:\Users\Paula\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================

127.0.0.1       localhost

========================= IP Configuration: ================================

Intel® WiFi Link 1000 BGN = Wireless Network Connection (Connected)
Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 3 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
set subinterface interface=?) subinterface=ethernet_6 mtu=1477
add address name="Wireless Network Connection 3" address=192.168.16.2 mask=255.255.255.0


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Paula-THINK
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : ph.cox.net

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : ph.cox.net
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : F0-DE-F1-67-45-84
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 3:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2
   Physical Address. . . . . . . . . : 8C-A9-82-B9-F1-7F
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 8C-A9-82-B9-F1-7F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : ph.cox.net
   Description . . . . . . . . . . . : Intel® WiFi Link 1000 BGN
   Physical Address. . . . . . . . . : 8C-A9-82-B9-F1-7E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::9906:3532:9c2b:692e%14(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.102(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Friday, December 27, 2013 4:22:50 PM
   Lease Expires . . . . . . . . . . : Saturday, December 28, 2013 4:22:50 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 378317186
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-A4-97-84-F0-DE-F1-67-45-84
   DNS Servers . . . . . . . . . . . : 68.105.28.11
                                       68.105.29.11
                                       68.105.28.12
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:34dd:897:bbfd:9d1d(Preferred)
   Link-local IPv6 Address . . . . . : fe80::34dd:897:bbfd:9d1d%18(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Reusable ISATAP Interface {4A4771A8-296A-4BA3-9BF4-5868A92232B4}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : ph.cox.net
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  cdns1.cox.net
Address:  68.105.28.11

Name:    google.com
Addresses:  2607:f8b0:4007:802::1006
      74.125.224.70
      74.125.224.71
      74.125.224.72
      74.125.224.73
      74.125.224.78
      74.125.224.64
      74.125.224.65
      74.125.224.66
      74.125.224.67
      74.125.224.68
      74.125.224.69


Pinging google.com [74.125.224.33] with 32 bytes of data:
Reply from 74.125.224.33: bytes=32 time=30ms TTL=56
Reply from 74.125.224.33: bytes=32 time=27ms TTL=56

Ping statistics for 74.125.224.33:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 27ms, Maximum = 30ms, Average = 28ms
Server:  cdns1.cox.net
Address:  68.105.28.11

Name:    yahoo.com
Addresses:  206.190.36.45
      98.138.253.109
      98.139.183.24


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=113ms TTL=52
Reply from 98.138.253.109: bytes=32 time=110ms TTL=52

Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 110ms, Maximum = 113ms, Average = 111ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 17...f0 de f1 67 45 84 ......Realtek PCIe GBE Family Controller
 16...8c a9 82 b9 f1 7f ......Microsoft Virtual WiFi Miniport Adapter #2
 15...8c a9 82 b9 f1 7f ......Microsoft Virtual WiFi Miniport Adapter
 14...8c a9 82 b9 f1 7e ......Intel® WiFi Link 1000 BGN
  1...........................Software Loopback Interface 1
 18...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.102     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link     192.168.1.102    281
    192.168.1.102  255.255.255.255         On-link     192.168.1.102    281
    192.168.1.255  255.255.255.255         On-link     192.168.1.102    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.1.102    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.1.102    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 18     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 18     58 2001::/32                On-link
 18    306 2001:0:5ef5:79fd:34dd:897:bbfd:9d1d/128
                                    On-link
 14    281 fe80::/64                On-link
 18    306 fe80::/64                On-link
 18    306 fe80::34dd:897:bbfd:9d1d/128
                                    On-link
 14    281 fe80::9906:3532:9c2b:692e/128
                                    On-link
  1    306 ff00::/8                 On-link
 18    306 ff00::/8                 On-link
 14    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)
Catalog5 10 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171760] (Microsoft Corp.)
x64-Catalog5 10 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171760] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/27/2013 04:23:48 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/27/2013 00:59:57 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/27/2013 11:50:12 AM) (Source: Application Error) (User: )
Description: Faulting application name: pev.3XE, version: 0.0.0.0, time stamp: 0x4e06cfe8
Faulting module name: pev.3XE, version: 0.0.0.0, time stamp: 0x4e06cfe8
Exception code: 0xc0000417
Fault offset: 0x00081dc9
Faulting process id: 0x154c
Faulting application start time: 0xpev.3XE0
Faulting application path: pev.3XE1
Faulting module path: pev.3XE2
Report Id: pev.3XE3

Error: (12/27/2013 11:19:29 AM) (Source: Application Hang) (User: )
Description: The program Skype.exe version 6.3.0.107 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 15f8

Start Time: 01cf032cf85ab0ba

Termination Time: 0

Application Path: C:\Program Files (x86)\Skype\Phone\Skype.exe

Report Id:

Error: (12/27/2013 10:54:30 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/27/2013 00:14:25 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/26/2013 11:48:21 PM) (Source: MsiInstaller) (User: Paula-THINK)
Description: Product: Ask Toolbar -- Error 1730.You must be an Administrator to remove this application. To remove this application, you can log on as an administrator, or contact your technical support group for assistance.

Error: (12/26/2013 11:47:47 PM) (Source: MsiInstaller) (User: Paula-THINK)
Description: Product: Ask Toolbar -- Error 1730.You must be an Administrator to remove this application. To remove this application, you can log on as an administrator, or contact your technical support group for assistance.

Error: (12/26/2013 11:47:21 PM) (Source: MsiInstaller) (User: Paula-THINK)
Description: Product: Ask Toolbar -- Error 1730.You must be an Administrator to remove this application. To remove this application, you can log on as an administrator, or contact your technical support group for assistance.

Error: (12/26/2013 11:44:13 PM) (Source: MsiInstaller) (User: Paula-THINK)
Description: Product: Ask Toolbar -- Error 1730.You must be an Administrator to remove this application. To remove this application, you can log on as an administrator, or contact your technical support group for assistance.


System errors:
=============
Error: (12/27/2013 04:23:47 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
hlnfd

Error: (12/27/2013 04:23:10 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Optimizer Pro Crash Monitor service to connect.

Error: (12/27/2013 01:00:35 PM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80004005

Error: (12/27/2013 00:59:57 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
hlnfd

Error: (12/27/2013 00:59:32 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Optimizer Pro Crash Monitor service to connect.

Error: (12/27/2013 00:57:08 PM) (Source: DCOM) (User: )
Description: 1069upnphost{204810B9-73B2-11D4-BF42-00B0D0118B56}

Error: (12/27/2013 00:57:07 PM) (Source: Service Control Manager) (User: )
Description: The UPnP Device Host service failed to start due to the following error:
%%1069

Error: (12/27/2013 00:57:07 PM) (Source: Service Control Manager) (User: )
Description: The upnphost service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error:
%%50

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Error: (12/27/2013 00:46:25 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}

Error: (12/27/2013 00:39:03 PM) (Source: Service Control Manager) (User: )
Description: The PEVSystemStart service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.


Microsoft Office Sessions:
=========================
Error: (12/27/2013 04:23:48 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/27/2013 00:59:57 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/27/2013 11:50:12 AM) (Source: Application Error)(User: )
Description: pev.3XE0.0.0.04e06cfe8pev.3XE0.0.0.04e06cfe8c000041700081dc9154c01cf033477f9270dC:\ComboFix\pev.3XEC:\ComboFix\pev.3XEb6c86fb8-6f27-11e3-8b42-f0def1674584

Error: (12/27/2013 11:19:29 AM) (Source: Application Hang)(User: )
Description: Skype.exe6.3.0.10715f801cf032cf85ab0ba0C:\Program Files (x86)\Skype\Phone\Skype.exe

Error: (12/27/2013 10:54:30 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/27/2013 00:14:25 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/26/2013 11:48:21 PM) (Source: MsiInstaller)(User: Paula-THINK)
Description: Product: Ask Toolbar -- Error 1730.You must be an Administrator to remove this application. To remove this application, you can log on as an administrator, or contact your technical support group for assistance.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (12/26/2013 11:47:47 PM) (Source: MsiInstaller)(User: Paula-THINK)
Description: Product: Ask Toolbar -- Error 1730.You must be an Administrator to remove this application. To remove this application, you can log on as an administrator, or contact your technical support group for assistance.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (12/26/2013 11:47:21 PM) (Source: MsiInstaller)(User: Paula-THINK)
Description: Product: Ask Toolbar -- Error 1730.You must be an Administrator to remove this application. To remove this application, you can log on as an administrator, or contact your technical support group for assistance.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (12/26/2013 11:44:13 PM) (Source: MsiInstaller)(User: Paula-THINK)
Description: Product: Ask Toolbar -- Error 1730.You must be an Administrator to remove this application. To remove this application, you can log on as an administrator, or contact your technical support group for assistance.(NULL)(NULL)(NULL)(NULL)(NULL)


CodeIntegrity Errors:
===================================
  Date: 2013-12-27 12:32:57.844
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-12-27 12:32:57.784
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.


=========================== Installed Programs ============================

4500_G510nz_Help (Version: 000.0.439.000)
4500G510nz (Version: 000.0.439.000)
4500G510nz_Software_Min (Version: 000.0.423.000)
64 Bit HP CIO Components Installer (Version: 7.2.8)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.170)
Adobe Flash Player 11 Plugin (Version: 11.9.900.170)
Adobe Reader 9.5.0 (Version: 9.5.0)
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
Ask Toolbar (Version: 1.15.15.0)
BearShare (Version: 10.0.0.129023)
Bonjour (Version: 3.0.0.10)
Broadcom InConcert Maestro (Version: 1.0.1.2200)
BufferChm (Version: 130.0.331.000)
Burn.Now 4.5 (Version: 4.5.0)
Conexant HD Audio (Version: 8.32.27.0)
Corel Burn.Now Lenovo Edition (Version: 4.5.0)
Corel DVD MovieFactory 7 (Version: 7.0.0)
Corel DVD MovieFactory Lenovo Edition (Version: 7.0.0)
Corel WinDVD (Version: 10.0.5.828)
Create Recovery Media (Version: 1.20.0.00)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Destinations (Version: 130.0.0.0)
DeviceDiscovery (Version: 130.0.372.000)
Direct DiscRecorder (Version: 1.00.0000)
Disable AMT Profile Synchronization Pop-up for Windows XP/Vista/7 (Version: 1.00)
DocMgr (Version: 130.0.000.000)
DocProc (Version: 13.0.0.0)
Fax (Version: 130.0.418.000)
GPBaseService2 (Version: 130.0.371.000)
HP Customer Participation Program 13.0 (Version: 13.0)
HP Document Manager 2.0 (Version: 2.0)
HP Imaging Device Functions 13.0 (Version: 13.0)
HP Officejet 4500 G510n-z (Version: 13.0)
HP Smart Web Printing 4.5 (Version: 4.5)
HP Solution Center 13.0 (Version: 13.0)
HP Update (Version: 5.005.000.002)
HPProductAssistant (Version: 130.0.371.000)
HPSSupply (Version: 130.0.371.000)
iCloud (Version: 1.1.0.40)
Integrated Camera Driver Installer Package Ver.1.1.0.1147 (Version: 1.1.0.1147)
Integrated Camera TWAIN (Version: 1.0.11.1223)
Intel PROSet Wireless
Intel® Control Center (Version: 1.2.1.1007)
Intel® Identity Protection Technology 1.1.2.0 (Version: 1.1.2.0)
Intel® Management Engine Components (Version: 7.0.0.1144)
Intel® Processor Graphics (Version: 8.15.10.2372)
Intel® PROSet/Wireless WiFi Software (Version: 14.00.1000)
Intel® Wireless Display
Intel® Wireless Display (Version: 2.0.31.0)
iTunes (Version: 11.1.1.11)
Java 7 Update 13 (Version: 7.0.130)
Java Auto Updater (Version: 2.1.9.0)
Java™ 6 Update 30 (64-bit) (Version: 6.0.300)
Junk Mail filter update (Version: 16.4.3508.0205)
Lenovo Auto Scroll Utility (Version: 1.00)
Lenovo Patch Utility (Version: 1.3.0.9)
Lenovo Patch Utility 64 bit (Version: 1.3.0.9)
Lenovo Registration (Version: 1.0.3)
Lenovo System Interface Driver (Version: 1.05)
Lenovo ThinkVantage Toolbox (Version: 6.0.5849.23)
Lenovo User Guide (Version: 1.0.0008.00)
Lenovo Warranty Information (Version: 1.0.0005.00)
Lenovo Welcome (Version: 2.02.003.0)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MarketResearch (Version: 130.0.374.000)
Message Center Plus (Version: 2.0.0012.00)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Professional 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Single Image 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SkyDrive (Version: 16.4.6013.0910)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
MightyUninstaller (Version: 2.5.0.1)
Movie Maker (Version: 16.4.3508.0205)
Mozilla Firefox 26.0 (x86 en-US) (Version: 26.0)
Mozilla Maintenance Service (Version: 26.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Network64 (Version: 130.0.374.000)
Network64 (Version: 140.0.221.000)
NOOK Study (Version: 2.1.2.28499)
Norton Internet Security (Version: 20.4.0.40)
OCR Software by I.R.I.S. 13.0 (Version: 13.0)
On Screen Display (Version: 6.42.00)
OverDrive Media Console (Version: 3.2.5)
Photo Gallery (Version: 16.4.3508.0205)
Power Manager (Version: 6.36)
QuickTime (Version: 7.71.80.42)
RapidBoot (Version: 1.00)
Rapport (Version: 3.5.1304.29)
Realtek Ethernet Controller Driver (Version: 7.37.1229.2010)
Registry Patch to Enable Maximum Power Saving on WiFi Adapters for Windows 7 (Version: 1.00)
RICOH_Media_Driver_v2.13.18.02 (Version: 2.13.18.02)
Scan (Version: 13.0.0.0)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Shop for HP Supplies (Version: 13.0)
Skype Click to Call (Version: 5.9.9216)
Skype™ 6.3 (Version: 6.3.107)
SmartWebPrinting (Version: 130.0.373.000)
SolutionCenter (Version: 130.0.373.000)
Status (Version: 130.0.373.000)
System Requirements Lab for Intel (Version: 4.5.11.0)
System Update (Version: 4.01.0015)
TeamSpeak 3 Client (Version: 3.0.10)
ThinkPad Bluetooth with Enhanced Data Rate Software (Version: 6.4.0.2200)
ThinkPad Power Management Driver (Version: 1.62.00.00)
ThinkPad UltraNav Driver (Version: 15.3.6.0)
ThinkVantage Active Protection System (Version: 1.75)
ThinkVantage AutoLock (Version: 1.02)
ThinkVantage Communications Utility (Version: 2.06)
ThinkVantage Fingerprint Software (Version: 5.9.4.6882)
Toolbox (Version: 130.0.648.000)
TrayApp (Version: 130.0.376.000)
Trusteer Endpoint Protection (Version: 3.5.1304.29)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (Version: 3)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2826026) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2837593) 32-Bit Edition
VIPAccess (Version: 2.0.1.91)
WD SmartWare (Version: 1.1.0.7)
WebReg (Version: 130.0.132.017)
Windows Driver Package - Intel (iaStor) hdc  (11/06/2010 10.1.0.1008) (Version: 11/06/2010 10.1.0.1008)
Windows Driver Package - Lenovo 1.62.00.00 (01/19/2011 1.62.00.00) (Version: 01/19/2011 1.62.00.00)
Windows Driver Package - Realtek (RTL8167) Net  (12/29/2010 7.037.1229.2010) (Version: 12/29/2010 7.037.1229.2010)
Windows Driver Package - Synaptics (SynTP) Mouse  (05/05/2011 15.3.6.0) (Version: 05/05/2011 15.3.6.0)
Windows Live Communications Platform (Version: 16.4.3508.0205)
Windows Live Essentials (Version: 16.4.3508.0205)
Windows Live Family Safety (Version: 16.4.3508.0205)
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0)
Windows Live Installer (Version: 16.4.3508.0205)
Windows Live Mail (Version: 16.4.3508.0205)
Windows Live Messenger (Version: 16.4.3508.0205)
Windows Live MIME IFilter (Version: 16.4.3508.0205)
Windows Live Photo Common (Version: 16.4.3508.0205)
Windows Live PIMT Platform (Version: 16.4.3508.0205)
Windows Live SOXE (Version: 16.4.3508.0205)
Windows Live SOXE Definitions (Version: 16.4.3508.0205)
Windows Live UX Platform (Version: 16.4.3508.0205)
Windows Live UX Platform Language Pack (Version: 16.4.3508.0205)
Windows Live Writer (Version: 16.4.3508.0205)
Windows Live Writer Resources (Version: 16.4.3508.0205)

========================= Devices: ================================

Name: hlnfd
Description: hlnfd
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: hlnfd
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.

Name: Officejet 4500 G510n-z
Description: Officejet 4500 G510n-z
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: Officejet 4500 G510n-z
Description: Officejet 4500 G510n-z
Class Guid: {4d36e971-e325-11ce-bfc1-08002be10318}
Manufacturer: HP
Service:
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.


========================= Memory info: ===================================

Percentage of memory in use: 70%
Total physical RAM: 4007.23 MB
Available physical RAM: 1182.41 MB
Total Pagefile: 8012.65 MB
Available Pagefile: 5089.52 MB
Total Virtual: 4095.88 MB
Available Virtual: 3966.16 MB

========================= Partitions: =====================================

1 Drive c: (Windows7_OS) (Fixed) (Total:454.82 GB) (Free:337.06 GB) NTFS
3 Drive q: (Lenovo_Recovery) (Fixed) (Total:9.77 GB) (Free:0.02 GB) NTFS

========================= Users: ========================================

User accounts for \\PAULA-THINK

Administrator            Guest                    Nina                     
Noah                     Paula                    Ryan                     


**** End of log ****
 

 

Malware log:

 

Malwarebytes Anti-Rootkit BETA 1.07.0.1008
www.malwarebytes.org

Database version: v2013.12.28.02

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16476
Paula :: PAULA-THINK [administrator]

12/27/2013 8:14:25 PM
mbar-log-2013-12-27 (20-14-25).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 356456
Time elapsed: 17 minute(s), 56 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)

Malware System Log:

 

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1008

© Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 11.0.9600.16476

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, Q:\ DRIVE_FIXED, R:\ DRIVE_FIXED
CPU speed: 2.294000 GHz
Memory total: 4201889792, free: 1612550144

Downloaded database version: v2013.12.28.02
Downloaded database version: v2013.12.18.01
Initializing...
======================
------------ Kernel report ------------
     12/27/2013 20:14:19
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\drivers\compbatt.sys
\SystemRoot\system32\drivers\BATTC.SYS
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\DRIVERS\iaStor.sys
\SystemRoot\system32\drivers\atapi.sys
\SystemRoot\system32\drivers\ataport.SYS
\SystemRoot\system32\drivers\msahci.sys
\SystemRoot\system32\drivers\PCIIDEX.SYS
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\NISx64\1404000.028\SYMDS64.SYS
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\system32\drivers\NISx64\1404000.028\SYMEFA64.SYS
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\drivers\vmstorfl.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\DRIVERS\ApsHM64.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\DRIVERS\Apsx64.sys
\SystemRoot\System32\Drivers\RapportKE64.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\drivers\disk.sys
\SystemRoot\system32\drivers\CLASSPNP.SYS
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\system32\drivers\NISx64\1404000.028\ccSetx64.sys
\SystemRoot\System32\Drivers\NISx64\1404000.028\SRTSP64.SYS
\SystemRoot\system32\drivers\NISx64\1404000.028\SRTSPX64.SYS
\SystemRoot\system32\drivers\NISx64\1404000.028\Ironx64.SYS
\??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS
\??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.4.0.40\Definitions\VirusDefs\20131227.009\EX64.SYS
\??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.4.0.40\Definitions\VirusDefs\20131227.009\ENG64.SYS
\??\C:\ProgramData\Trusteer\Rapport\store\exts\RapportCerberus\baseline\RapportCerberus64_59849.sys
\??\C:\Program Files (x86)\Trusteer\Rapport\bin\x64\RapportPG64.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\??\C:\Program Files\Lenovo\RapidBoot\PHCORE64.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\system32\drivers\rdprefmp.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\ws2ifsl.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\vwififlt.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\System32\drivers\Tppwr64v.sys
\SystemRoot\system32\DRIVERS\termdd.sys
\SystemRoot\System32\Drivers\NISx64\1404000.028\SYMNETS.SYS
\SystemRoot\system32\DRIVERS\rdbss.sys
\??\C:\Program Files (x86)\Trusteer\Rapport\bin\x64\RapportEI64.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\system32\DRIVERS\mssmbios.sys
\SystemRoot\system32\DRIVERS\smiifx64.sys
\??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.4.0.40\Definitions\IPSDefs\20131227.001\IDSvia64.sys
\??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys
\??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys
\SystemRoot\System32\drivers\discache.sys
\SystemRoot\system32\drivers\csc.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\blbdrive.sys
\??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.4.0.40\Definitions\BASHDefs\20131203.001\BHDrvx64.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\igdkmd64.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\system32\DRIVERS\HECIx64.sys
\SystemRoot\system32\drivers\usbehci.sys
\SystemRoot\system32\drivers\USBPORT.SYS
\SystemRoot\system32\DRIVERS\HDAudBus.sys
\SystemRoot\system32\DRIVERS\Rt64win7.sys
\SystemRoot\system32\DRIVERS\risdxc64.sys
\SystemRoot\system32\DRIVERS\NETwNs64.sys
\SystemRoot\system32\DRIVERS\vwifibus.sys
\SystemRoot\system32\DRIVERS\CmBatt.sys
\SystemRoot\system32\DRIVERS\ibmpmdrv.sys
\SystemRoot\system32\DRIVERS\i8042prt.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\SynTP.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\DRIVERS\wmiacpi.sys
\SystemRoot\system32\DRIVERS\CompositeBus.sys
\SystemRoot\system32\drivers\serscan.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\drivers\ks.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\DRIVERS\rdpbus.sys
\SystemRoot\system32\DRIVERS\psadd.sys
\SystemRoot\system32\DRIVERS\swenum.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\DRIVERS\WDKMD.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\drivers\CHDRT64.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\system32\DRIVERS\IntcDAud.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_iaStor.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\system32\drivers\hidusb.sys
\SystemRoot\system32\drivers\HIDCLASS.SYS
\SystemRoot\system32\drivers\HIDPARSE.SYS
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\system32\DRIVERS\5U877.sys
\SystemRoot\system32\DRIVERS\STREAM.SYS
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\system32\drivers\luafv.sys
\??\C:\Windows\system32\drivers\mbam.sys
\??\C:\Program Files\ThinkVantage Fingerprint Software\smihlp.sys
\SystemRoot\system32\drivers\WudfPf.sys
\SystemRoot\system32\DRIVERS\WinUSB.sys
\SystemRoot\system32\DRIVERS\WUDFRd.sys
\SystemRoot\system32\DRIVERS\fssfltr.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\system32\DRIVERS\vwifimp.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\Drivers\secdrv.SYS
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\DRIVERS\Sftvollh.sys
\SystemRoot\system32\DRIVERS\Sftfslh.sys
\SystemRoot\system32\DRIVERS\Sftplaylh.sys
\SystemRoot\system32\DRIVERS\Sftredirlh.sys
\SystemRoot\system32\drivers\mrxdav.sys
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
\Windows\System32\autochk.exe
\Windows\System32\kernel32.dll
\Windows\System32\msctf.dll
\Windows\System32\rpcrt4.dll
\Windows\System32\setupapi.dll
\Windows\System32\urlmon.dll
\Windows\System32\sechost.dll
\Windows\System32\advapi32.dll
\Windows\System32\usp10.dll
\Windows\System32\comdlg32.dll
\Windows\System32\shell32.dll
\Windows\System32\lpk.dll
\Windows\System32\user32.dll
\Windows\System32\normaliz.dll
\Windows\System32\psapi.dll
\Windows\System32\nsi.dll
\Windows\System32\clbcatq.dll
\Windows\System32\difxapi.dll
\Windows\System32\gdi32.dll
\Windows\System32\shlwapi.dll
\Windows\System32\ws2_32.dll
\Windows\System32\wininet.dll
\Windows\System32\imm32.dll
\Windows\System32\imagehlp.dll
\Windows\System32\Wldap32.dll
\Windows\System32\iertutil.dll
\Windows\System32\oleaut32.dll
\Windows\System32\ole32.dll
\Windows\System32\msvcrt.dll
\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll
\Windows\System32\cfgmgr32.dll
\Windows\System32\crypt32.dll
\Windows\System32\comctl32.dll
\Windows\System32\api-ms-win-downlevel-version-l1-1-0.dll
\Windows\System32\KernelBase.dll
\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll
\Windows\System32\wintrust.dll
\Windows\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll
\Windows\System32\devobj.dll
\Windows\System32\msasn1.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xfffffa8006683060
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IAAStorageDevice-1\
Lower Device Object: 0xfffffa8005429050
Lower Device Driver Name: \Driver\iaStor\
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xfffffa8006683060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8006684b90, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa8006684040, DeviceName: Unknown, DriverName: \Driver\Shockprf\
DevicePointer: 0xfffffa8006683060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa8003c8d7b0, DeviceName: Unknown, DriverName: \Driver\ACPI\
DevicePointer: 0xfffffa8005429050, DeviceName: \Device\Ide\IAAStorageDevice-1\, DriverName: \Driver\iaStor\
------------ End ----------
Alternate DeviceName: Unknown, DriverName: \Driver\Shockprf\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: D7DC5445

Partition information:

    Partition 0 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 2048  Numsec = 2457600
    Partition file system is NTFS
    Partition is bootable

    Partition 1 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 2459648  Numsec = 953831424

    Partition 2 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 956291072  Numsec = 20480000

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

Disk Size: 500107862016 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-2047-976753168-976773168)...
Done!
Scan finished
=======================================


Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR_0_i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\Bootstrap_0_0_2048_i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR_0_r.mbam...
Removal finished
 

RKill Log:

 

Rkill 2.6.4 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 12/27/2013 08:34:03 PM in x64 mode.
Windows Version: Windows 7 Professional Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * HOSTS file entries found:

  127.0.0.1       localhost

Program finished at: 12/27/2013 08:35:29 PM
Execution time: 0 hours(s), 1 minute(s), and 26 seconds(s)
 



#4 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,663 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:05:31 AM

Posted 27 December 2013 - 10:45 PM

All clean so far....

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 PaulaSue

PaulaSue
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:05:31 AM

Posted 28 December 2013 - 04:00 PM

Hi - The temp file cleaner didn't seem to work. It shut the system down and this error message appeared when I started back up:

 

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.256.48
  Locale ID:    1033

Additional information about the problem:
  BCCode:    f4
  BCP1:    0000000000000006
  BCP2:    FFFFFA8008F24060
  BCP3:    FFFFFA8008F1B8E0
  BCP4:    FFFFF8000338F780
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    256_1

Files that help describe the problem:
  C:\Windows\Minidump\122813-36831-01.dmp
  C:\Users\Paula\AppData\Local\Temp\WER-101509-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
 

Adware Cleaner log:

 

# AdwCleaner v3.016 - Report created 28/12/2013 at 10:14:59
# Updated 23/12/2013 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (64 bits)
# Username : Paula - PAULA-THINK
# Running from : C:\Users\Paula\Downloads\adwcleaner.exe
# Option : Clean

***** [ Services ] *****

[#] Service Deleted : 70e6ca8c

***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\Ask
Folder Deleted : C:\ProgramData\Babylon
Folder Deleted : C:\ProgramData\Tarma Installer
Folder Deleted : C:\Program Files (x86)\Conduit
Folder Deleted : C:\Windows\installer\{86d4b82a-abed-442a-be86-96357b70f4fe}
Folder Deleted : C:\Windows\SysWOW64\ARFC
Folder Deleted : C:\Windows\SysWOW64\jmdp
Folder Deleted : C:\Windows\SysWOW64\WNLT
Folder Deleted : C:\Program Files\Level Quality Watcher
Folder Deleted : C:\Windows\System32\ljkb
Folder Deleted : C:\Users\Paula\AppData\Local\apn
Folder Deleted : C:\Users\Paula\AppData\Local\Conduit
Folder Deleted : C:\Users\Paula\AppData\Local\PackageAware
Folder Deleted : C:\Users\Paula\AppData\Local\Searchprotect
Folder Deleted : C:\Users\Paula\AppData\LocalLow\AskToolbar
Folder Deleted : C:\Users\Paula\AppData\LocalLow\Claro LTD
Folder Deleted : C:\Users\Paula\AppData\LocalLow\Conduit
Folder Deleted : C:\Users\Paula\AppData\LocalLow\IminentToolbar
Folder Deleted : C:\Users\Paula\AppData\Roaming\DriverCure
Folder Deleted : C:\Users\Noah\Uncompressor
Folder Deleted : C:\Users\Noah\AppData\Local\Searchprotect
Folder Deleted : C:\Users\Noah\AppData\LocalLow\AskToolbar
Folder Deleted : C:\Users\Noah\AppData\LocalLow\IminentToolbar
Folder Deleted : C:\Users\Noah\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Uncompressor
Folder Deleted : C:\Users\Nina\AppData\LocalLow\IminentToolbar
Folder Deleted : C:\Users\Ryan\AppData\LocalLow\AskToolbar
Folder Deleted : C:\Users\Ryan\AppData\LocalLow\IminentToolbar
File Deleted : C:\Windows\System32\AdpeakProxy64.dll
File Deleted : C:\Windows\System32\dmwu.exe
File Deleted : C:\Windows\System32\ImhxxpComm.dll
File Deleted : C:\Users\Noah\AppData\Roaming\Mozilla\Firefox\Profiles\ejp8cm62.default\bprotector_extensions.sqlite
File Deleted : C:\Users\Ryan\AppData\Roaming\Mozilla\Firefox\Profiles\ctgjxh3x.default\bprotector_extensions.sqlite
File Deleted : C:\Users\Noah\AppData\Roaming\Mozilla\Firefox\Profiles\ejp8cm62.default\bprotector_prefs.js
File Deleted : C:\Users\Ryan\AppData\Roaming\Mozilla\Firefox\Profiles\ctgjxh3x.default\bprotector_prefs.js
File Deleted : C:\Program Files (x86)\Mozilla Firefox\searchplugins\Babylon.xml
File Deleted : C:\Users\Noah\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_igdhbblpcellaljokkpfhcjlagemhgjl_0.localstorage
File Deleted : C:\Windows\System32\Tasks\Browser Manager

***** [ Shortcuts ] *****


***** [ Registry ] *****

Value Deleted : HKCU\Software\Mozilla\Firefox\Extensions [{58BD07EB-0EE0-4DF0-8121-DC9B693373DF}]
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\pgafcinpmmpklohkojmllohdhomoefph
Key Deleted : HKLM\SOFTWARE\Classes\AppID\DiscoveryHelper.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\GenericAskToolbar.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\GIFAnimator.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\IMTrProgress.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\IMWeb.DLL
Key Deleted : HKLM\SOFTWARE\Classes\DiscoveryHelper.iMesh6Discovery
Key Deleted : HKLM\SOFTWARE\Classes\DiscoveryHelper.iMesh6Discovery.1
Key Deleted : HKLM\SOFTWARE\Classes\Iminent
Key Deleted : HKLM\SOFTWARE\Classes\imweb.imwebcontrol
Key Deleted : HKLM\SOFTWARE\Classes\Prod.cap
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasapi32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasmancs
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\BingBar_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\MyBabylontb_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\MyBabylontb_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\Savings Sidekick_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\Savings Sidekick_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\TaskScheduler_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\TaskScheduler_RASMANCS
Key Deleted : HKCU\Software\82d6d8e53ce448
Key Deleted : HKLM\SOFTWARE\82d6d8e53ce448
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT2418376
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_for_hamachi_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_for_hamachi_RASMANCS
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{1FC41815-FA4C-4F8B-B143-2C045C8EA2FC}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{21493C1F-D071-496A-9C27-450578888291}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{403A885F-CB00-40C1-BDC1-EB09053194F7}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{55C1727F-5535-4C2A-9601-8C2458608B48}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{9B0CB95C-933A-4B8C-B6D4-EDCD19A43874}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{BDB69379-802F-4EAF-B541-F8DE92DD98DB}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{C3110516-8EFC-49D6-8B72-69354F332062}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{00000000-6E41-4FD3-8538-502F5495E5FC}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{2656B92B-0207-4AFB-BEBF-F5FD231ECD39}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{34CB0620-E343-4772-BBA8-D3074BC47516}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3BF72F68-72D8-461D-A884-329D936C5581}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{412CD209-DDA4-4275-8C79-55F1C93FBD47}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{59570C1F-B692-48C9-91B4-7809E6945287}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{63A0F7FA-2C95-4D7E-AF25-EFCC303D20A1}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{6559E502-6EE1-46B8-A83C-F3A45BDA23EE}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{78E9D883-93CD-4072-BEF3-38EE581E2839}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{83AC1413-FCE4-4A46-9DD5-4F31F306E71F}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A2858A72-758F-4486-B6A1-7F1DCC0924FA}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{B6F8DA9F-2696-419E-A8A3-19BE41EF51BD}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{C63CA8A4-AB4E-49E5-A6C0-33FC86D80205}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{C6A7847E-8931-4A9A-B4EF-72A91E3CCF4D}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{DD0F1D24-E250-4E93-966C-65615720AEFB}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EC1277BB-1C71-4C0D-BA6D-BFEA16E773A6}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{22222222-2222-2222-2222-220322962282}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{5E8CD073-21DF-4117-9BBD-D03C45D36CAE}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{6C434537-053E-486D-B62A-160059D9D456}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{91CF619A-4686-4CA4-9232-3B2E6B63AA92}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{AC71B60E-94C9-4EDE-BA46-E146747BB67E}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{CA1CE38C-F04C-471F-B9F3-083C58165C10}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{66666666-6666-6666-6666-660366966682}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{252C2315-CCE0-4446-8DA7-C00292A690BA}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{403A885F-CB00-40C1-BDC1-EB09053194F7}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{55C1727F-5535-4C2A-9601-8C2458608B48}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{C4C4F1F4-3074-4CB6-9FB8-0A64273166F0}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{872F3C0B-4462-424C-BB9F-74C6899B9F92}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{B6F8DA9F-2696-419E-A8A3-19BE41EF51BD}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{FD79F359-E577-46DB-AA74-D6E6B8B45BA8}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{9E131A93-EED7-4BEB-B015-A0ADB30B5646}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{D4027C7F-154A-4066-A1AD-4243D8127440}]
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{4AA46D49-459F-4358-B4D1-169048547C23}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{22222222-2222-2222-2222-220322962282}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{23119123-0854-469D-807A-171568457991}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{3B181CF2-878B-4758-8FBD-59D8AC5AB12D}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{490A5A0F-1471-47FF-8BB5-719F1F5238AD}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{5E8CD073-21DF-4117-9BBD-D03C45D36CAE}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{6C434537-053E-486D-B62A-160059D9D456}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{91CF619A-4686-4CA4-9232-3B2E6B63AA92}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{AC71B60E-94C9-4EDE-BA46-E146747BB67E}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{CA1CE38C-F04C-471F-B9F3-083C58165C10}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{66666666-6666-6666-6666-660366966682}
Key Deleted : HKCU\Software\APN
Key Deleted : HKCU\Software\Ask.com
Key Deleted : HKCU\Software\IM
Key Deleted : HKCU\Software\ImInstaller
Key Deleted : HKCU\Software\Softonic
Key Deleted : HKCU\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}
Key Deleted : HKCU\Software\AppDataLow\Software\Conduit
Key Deleted : HKCU\Software\AppDataLow\Software\ConduitSearchScopes
Key Deleted : HKLM\Software\{1146AC44-2F03-4431-B4FD-889BC837521F}
Key Deleted : HKLM\Software\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}
Key Deleted : HKLM\Software\APN
Key Deleted : HKLM\Software\AskToolbar
Key Deleted : HKLM\Software\Babylon
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\Software\DataMngr
Key Deleted : HKLM\Software\SearchProtect
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{86D4B82A-ABED-442A-BE86-96357B70F4FE}
Key Deleted : [x64] HKLM\SOFTWARE\Iminent
Key Deleted : [x64] HKLM\SOFTWARE\Scorpion Saver
Key Deleted : [x64] HKLM\SOFTWARE\wnlt
Key Deleted : HKLM\Software\Classes\Installer\Features\A28B4D68DEBAA244EB686953B7074FEF
Key Deleted : HKLM\Software\Classes\Installer\Products\A28B4D68DEBAA244EB686953B7074FEF

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.16428


-\\ Mozilla Firefox v26.0 (en-US)

[ File : C:\Users\Paula\AppData\Roaming\Mozilla\Firefox\Profiles\ov1bpndz.default\prefs.js ]


[ File : C:\Users\Noah\AppData\Roaming\Mozilla\Firefox\Profiles\ejp8cm62.default\prefs.js ]

Line Deleted : user_pref("browser.search.defaultengine", "Ask.com");
Line Deleted : user_pref("browser.search.defaultenginename", "Ask.com");
Line Deleted : user_pref("browser.search.order.1", "Ask.com");
Line Deleted : user_pref("browser.search.selectedEngine", "Ask.com");
Line Deleted : user_pref("extensions.asktb.ff-original-keyword-url", "");
Line Deleted : user_pref("CT3309350.searchProtector.notifyChanges", "{\"dataType\":\"string\",\"data\":\"false\"}");

[ File : C:\Users\Nina\AppData\Roaming\Mozilla\Firefox\Profiles\jcv45rbq.default\prefs.js ]

Line Deleted : user_pref("browser.search.selectedEngine", "Ask.com");
Line Deleted : user_pref("browser.search.order.1", "Ask.com");
Line Deleted : user_pref("browser.search.defaultengine", "Ask.com");
Line Deleted : user_pref("browser.search.defaultenginename", "Ask.com");
Line Deleted : user_pref("extensions.asktb.ff-original-keyword-url", "");

[ File : C:\Users\Ryan\AppData\Roaming\Mozilla\Firefox\Profiles\ctgjxh3x.default\prefs.js ]

Line Deleted : user_pref("browser.search.defaultengine", "Ask.com");
Line Deleted : user_pref("browser.search.defaultenginename", "Ask.com");
Line Deleted : user_pref("browser.search.order.1", "Ask.com");
Line Deleted : user_pref("browser.search.selectedEngine", "Ask.com");
Line Deleted : user_pref("extensions.asktb.ff-original-keyword-url", "");

*************************

AdwCleaner[R0].txt - [13374 octets] - [28/12/2013 10:14:04]
AdwCleaner[S0].txt - [13431 octets] - [28/12/2013 10:14:59]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [13492 octets] ##########
 

JRT Log:

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Windows 7 Professional x64
Ran by Paula on Sat 12/28/2013 at 13:11:48.81
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-19\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-20\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-21-2605377794-1761098304-673401096-1000\Software\Microsoft\Internet Explorer\Main\\Start Page



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\sparktrust
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\sparktrust
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\installer\upgradecodes\f928123a039649549966d4c29d35b1c9
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{11111111-1111-1111-1111-110011501160}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\dealcabby_RASAPI32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\dealcabby_RASMANCS
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{11111111-1111-1111-1111-110011501160}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Tracing\dealcabby_RASAPI32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Tracing\dealcabby_RASMANCS
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{cca2e567-1987-4100-a3c6-5b4267084510}
Successfully deleted: [Registry Key] "hkey_current_user\software\microsoft\internet explorer\low rights\elevationpolicy\{a5aa24ea-11b8-4113-95ae-9ed71deaf12a}"



~~~ Files

Successfully deleted: [File] "C:\Users\Paula\appdata\locallow\SkwConfig.bin"
Successfully deleted: [File] C:\Windows\syswow64\sho26D8.tmp



~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\sparktrust"
Successfully deleted: [Folder] "C:\Users\Paula\AppData\Roaming\sparktrust"
Successfully deleted: [Empty Folder] C:\Users\Paula\appdata\local\{0D501BDE-B74C-4A68-A99E-C771D075FF3B}
Successfully deleted: [Empty Folder] C:\Users\Paula\appdata\local\{21CAD7F7-652F-4A5B-A035-F5723AB64240}
Successfully deleted: [Empty Folder] C:\Users\Paula\appdata\local\{21DAEA78-F46C-4F45-88C8-0C6BC79E4540}
Successfully deleted: [Empty Folder] C:\Users\Paula\appdata\local\{28FB201D-1BB7-43B9-B679-D090210B9353}
Successfully deleted: [Empty Folder] C:\Users\Paula\appdata\local\{43458084-313F-4FD6-ACD3-63EB7D9965BB}
Successfully deleted: [Empty Folder] C:\Users\Paula\appdata\local\{53A0B32E-A6C8-4EE0-A775-07F5233F2627}
Successfully deleted: [Empty Folder] C:\Users\Paula\appdata\local\{57910ACF-FA43-434A-8070-4D0E5B66185E}
Successfully deleted: [Empty Folder] C:\Users\Paula\appdata\local\{7ABE2107-0E93-4040-9A3A-427943779206}
Successfully deleted: [Empty Folder] C:\Users\Paula\appdata\local\{82C99251-D3BF-4312-AE14-FA07960555BF}



~~~ FireFox

Successfully deleted: [File] C:\user.js



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 12/28/2013 at 13:25:37.10
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

The ESET Online Scanner link did not take me anywhere so I was unable to run it. Is there an alternative location? Thanks again for your help.



#6 Broni

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Posted 28 December 2013 - 04:06 PM

Try TFC from safe mode.

Try Eset using different browser.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#7 PaulaSue

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Posted 29 December 2013 - 01:11 AM

TFC from Safe Mode worked. Here is the log:

 

Getting user folders.
 
Stopping running processes.
 
Emptying Temp folders.
 
 
User: All Users
 
User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
 
User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
 
User: Guest
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 229297419 bytes
->Flash cache emptied: 11371 bytes
 
User: Nina
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 1137011080 bytes
->Java cache emptied: 7924 bytes
->FireFox cache emptied: 43465369 bytes
->Flash cache emptied: 477788 bytes
 
User: Noah
->Temp folder emptied: 165977 bytes
->Temporary Internet Files folder emptied: 15165125 bytes
->Java cache emptied: 155057 bytes
->FireFox cache emptied: 690735669 bytes
->Google Chrome cache emptied: 650131343 bytes
->Apple Safari cache emptied: 34799616 bytes
->Flash cache emptied: 95311 bytes
 
User: Paula
->Temp folder emptied: 4014248 bytes
->Temporary Internet Files folder emptied: 107893943 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 19618723 bytes
->Apple Safari cache emptied: 6765568 bytes
->Flash cache emptied: 1975 bytes
 
User: Public
->Temp folder emptied: 0 bytes
 
User: Ryan
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 548668904 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 10017732 bytes
->Flash cache emptied: 52335 bytes
 
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 403193 bytes
%systemroot%\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 10561016 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 126057 bytes
 
Emptying RecycleBin. Do not interrupt.
 
RecycleBin emptied: 5955914 bytes
Process complete!
 
Total Files Cleaned = 3,353.00 mb

 

ESET worked also with different browser. Here is the message left after running it:

 

C:\AdwCleaner\Quarantine\C\ProgramData\Tarma Installer\{DE3B7BF9-0770-4104-BC0B-B1CCCCE2F053}\_Setupx.dll.vir    a variant of Win32/Adware.Yontoo.B application    cleaned by deleting - quarantined
 



#8 Broni

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Posted 29 December 2013 - 04:42 PM

How is computer doing?

 

p22002970.gif Update Adobe Reader

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions (if present).
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

 

p22002970.gif 1. Update your Java version here: http://www.java.com/en/download/manual.jsp
Alternate download: http://www.filehippo.com/search?q=java

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

Note 3: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it.

  • Run JavaRa.exe (Vista and 7 users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
  • Do NOT post JavaRa log.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#9 PaulaSue

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Posted 29 December 2013 - 08:38 PM

I did all that, and no more requests for permissions. I think everything is perfect. Thank you so much for everything. I really appreciate it.



#10 Broni

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Posted 29 December 2013 - 08:58 PM

Your computer is clean p3879546.jpg

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll remove all old restore points and create fresh, clean restore point.

Turn system restore off.
Restart computer.
Turn system restore back on.

If you don't know how to do it...
Windows XP: http://support.microsoft.com/kb/310405
Vista and Windows 7: http://www.howtogeek.com/howto/windows-vista/disable-system-restore-in-windows-vista/
Windows 8: http://www.bleepingcomputer.com/tutorials/windows-8-system-restore-guide/#disable

2. Make sure Windows Updates are current.

3. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly.

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

12. Except for MBAM and TFC, which are keepers you can simply delete all other tools we used as they don't install.

 

p22005986.jpg


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





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