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Unable to connect to internet but can download Windows Updates

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#1 cluelesswithcomputer


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Posted 26 December 2013 - 02:33 PM

We have 2 computers, 3 smartphones an Xbox and a Wii.  1 computer, 3 smartphones, the Xbox and the Wii all connect to the internet just fine.  Other computer cannot connect to the internet.  I can download Windows updates and I can access my work computer remotely using Remote Desktop Connection.  When I try to connect to the internet, I get the message, "This page can't be displayed." I then click the "Fix Connection Problem" button and it says, "Troubleshooting couldn't identify the problem."  The computer was infected recently with Malware which TdsKiller removed but the internet access on this computer has not been the same.  Initially it was very slow and then it would not connect and then when I tried again, it would.  Then I had to reset the router to get it to work.  Now resetting router does not work.I tried to install a new browser on the computer (i downloaded it on other computer and then saved it to a flashdrive) but when I tried to install it on the problem computer, it said I needed to connect to the internet to install.  Not sure how to fix.

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#2 SpywareDoc


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Posted 27 December 2013 - 05:49 AM

I'd reinstall the Operating System.

Edited by SpywareDoc, 27 December 2013 - 05:50 AM.

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