Hello, I own a HP ENVY Touchsmart m7 Notebook PC m7-010dx. It has a generation quad core i7-4700MQ, 1TB hard drive running 16 GB of memory and Windows 8.1. It was purchased in early Sept and is still on factory warranty.
I began to notice peculiar behavior a couple of weeks ago, like Acronis 2014 backups that had run fine before stopping in the middle of the backup sometimes. Two nights ago I went to shut the machine for the evening as normal but a blue screen appeared indicating the computer was performing some task. I think it indicated update in process so I thought Microsoft might have released an early patch or HP was running an update on the machine. After a good night’s rest the screen hadn’t changed and I noticed the light indicating hard drive read/write was not flashing so I shut the machine down. Since the power button and trying all the function keys did nothing I pulled the battery. From this point the power button light worked properly but the machine is totally unresponsive. It does not seem to even initiate the boot process from the HD or a CD.
Calling HP, they were extremely professional, had me do some tests then indicated the machine needs to go to their Service Center for repair which I totally agree with. I am thinking that it could be a hard drive crash or other serious problem.
I now need your help and opinion on returning a machine to the factory with the hard drive full of all kinds of personal information. Are factory service centers trustworthy enough to return a laptop with the hard drive full of all sorts of data? Or should I try to pull the hard drive and find some way to wipe all my user content first? If so how do I accomplish this?
Another thought is that if don’t give provide my Microsoft account login could they repair the machine on an Admin account and not be able to see my files & data?