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slow loading pages/videos/games/hanging / slow speed


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#1 nadmaj

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Posted 25 December 2013 - 06:02 PM

Hello

 

I have been getting trouble with my internet for about a week now firstly i though it was my iasp as the speed completely dropped from 30 mb to 10-15 and then back up again, downloading is incrediblt sow but especially opening pages, kids games on cbeebies, the ages just hand and until i press x they don't fully load. ive done the scans and ran malwarebytes  and nothing has come up. ive been googling and there seems to be the same problem with  a few people but no resolution as of yet. 

 

id appreciate help,i will follow all the advise given here and will not take any steps other than suggested by the members on here.

 

thank you



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#2 InadequateInfirmity

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Posted 25 December 2013 - 06:22 PM

Run the Junkware Removal tool.

http://thisisudax.org/downloads/JRT.exe

 

Please do a speed test prior to following the steps and post the result as well as after.

http://www.speedtest.net/

 

 

 

Open your device manager and un install your wireless driver and your ethernet driver  make sure and do not tick the box that says delete driver reboot the machine. ( windows will re-install on reboot)

 

You can find the best dns server for your machine with this tool. ( NameBench)

 

 

http://code.google.com/p/namebench/downloads/detail?name=namebench-1.3.1-Windows.exe Direct Download.

 

Then once the tool has ran and displayed the best dns for your machine then apply the settings.

http://www.computerhope.com/issues/ch001161.htm

 

Then Open an Elevated Command Prompt.

http://www.bleepingcomputer.com/tutorials/windows-elevated-command-prompt/

 

Then Copy and paste the content of the code box one at a time hitting enter after each.

ipconfig /flushdns
ipconfig /registerdns

Then Disable Ipv6

http://go.microsoft.com/?linkid=9728869 (MS Fixit)

 

Disable the tunnel Adapters.

 

http://go.microsoft.com/?linkid=9728872 (MS Fixit)

 

Run the TCP Optimizer.

SAve it to your desktop.

Right Click Run As Admin.

Bottom Right HAnd Corner Select  Optimal

Apply ok ok then reboot.

http://www.speedguide.net/files/TCPOptimizer.exe

 

Empty your Temp Files.

http://www.bleepingcomputer.com/download/tfc/dl/92/


Edited by InadequateInfirmity, 25 December 2013 - 06:55 PM.


#3 nadmaj

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Posted 26 December 2013 - 06:44 AM

speedtest results after running the junk removal tool

 

1st try 70 pings           download17mbs                                      upload test error -    couldn't connect

2nd try 143 pings       download 12.9 mbs                                  upload test error - couldn't connect

3rd 38 pings              download stuck at 4.52 then test error     upload couldn't connect

4th 34 pings              download 17.5                                           upload couldn't connect error

 

all done within 5 miniutes of eachother


Edited by nadmaj, 26 December 2013 - 06:56 AM.


#4 InadequateInfirmity

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Posted 26 December 2013 - 06:47 AM

That was just after running the junkware removal tool?

 

Just go ahead with the rest of the steps and see where you stand after that.



#5 InadequateInfirmity

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Posted 26 December 2013 - 06:54 AM

When you are done post the two logs below and I can tell you if any steps were missed also anything else that might need to be done.

 

 

Please download MINITOOLBOX and run it.

Checkmark following boxes:



Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.

 

 


Download Security Check by screen317 from here.


  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


#6 nadmaj

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Posted 26 December 2013 - 08:00 AM

just a quick question once i uninstall the wireless driver in device manager mine shows intel ® centrino ®wireless n1030 -  is this the correct one?

 

the ethernet one ... can't see anything that states ethernet

 

 

the speedtest was after runningg the junkware tool



#7 hamluis

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Posted 26 December 2013 - 01:09 PM

In Device Manager...the item listed under Network Adapters is for your ethernet/wired capability.

 

Louis



#8 InadequateInfirmity

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Posted 26 December 2013 - 03:01 PM

just a quick question once i uninstall the wireless driver in device manager mine shows intel ® centrino ®wireless n1030 -  is this the correct one?

 

the ethernet one ... can't see anything that states ethernet

 

 

the speedtest was after runningg the junkware tool

 

Yes you are on the right track.

 

I only mentioned un installing both to cover which method you use to connect to the internet.



#9 nadmaj

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Posted 27 December 2013 - 06:55 AM

i uninstalled the  wireless from device manager and ran the namebench it took a couple of hours checking around 4000 namesaver files whatever it needed to do and came up with none found / available

 

 

so i'm doing all of the above in the first post with the wireless network uninstalled - removed from device manager? 

with no internet connection at all?



#10 nadmaj

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Posted 27 December 2013 - 10:13 AM

i can't change my computers dns as there is no  internet protocol version 4 tcp/ipv4 listed under change adapter settings nothing shows maybe as ive got virgin broadband and they don't allo u to change the dns settings??? from what ive read.

 

i uninstalled my network adapter but then couldn't download any of the other tools as no internet?

 

 

logs as requested

 

 

MiniToolBox by Farbar Version: 18-12-2013 Ran by Jenna (administrator) on 27-12-2013 at 15:10:56 Running from "C:\Users\Jenna\Downloads" Microsoft Windows 7 Home Premium Service Pack 1 (X64) Boot Mode: Normal *************************************************************************** ========================= Flush DNS: =================================== ========================= IE Proxy Settings: ============================== Proxy is not enabled. No Proxy Server is set. "Reset IE Proxy Settings": IE Proxy Settings were reset. ========================= FF Proxy Settings: ============================== "Reset FF Proxy Settings": Firefox Proxy settings were reset. ========================= Hosts content: ================================= ========================= IP Configuration: ================================ Intel® Centrino® Wireless-N 1030 = Wireless Network Connection (Connected) Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected) Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected) Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected) ========================= Winsock entries ===================================== Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation) Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation) Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation) Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation) Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation) Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation) Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation) Catalog5 08 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.) Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.) Catalog5 10 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.) Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation) Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation) Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation) Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation) Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation) Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation) Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation) Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation) Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation) Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation) Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation) x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation) x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation) x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation) x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation) x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation) x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation) x64-Catalog5 07 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation) x64-Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.) x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.) x64-Catalog5 10 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.) x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation) x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation) x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation) x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation) x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation) x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation) x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation) x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation) x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation) x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation) x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation) ========================= Event log errors: =============================== Application errors: ================== Error: (12/27/2013 01:35:53 PM) (Source: Application Error) (User: ) Description: Faulting application name: namebench.exe, version: 0.0.0.0, time stamp: 0x49180193 Faulting module name: tcl85.dll, version: 8.5.2.2, time stamp: 0x4913458b Exception code: 0xc0000005 Fault offset: 0x00073e2f Faulting process id: 0x11b4 Faulting application start time: 0xnamebench.exe0 Faulting application path: namebench.exe1 Faulting module path: namebench.exe2 Report Id: namebench.exe3 Error: (12/27/2013 11:58:56 AM) (Source: Application Error) (User: ) Description: Faulting application name: namebench.exe, version: 0.0.0.0, time stamp: 0x49180193 Faulting module name: tcl85.dll, version: 8.5.2.2, time stamp: 0x4913458b Exception code: 0xc0000005 Fault offset: 0x000876f6 Faulting process id: 0x1454 Faulting application start time: 0xnamebench.exe0 Faulting application path: namebench.exe1 Faulting module path: namebench.exe2 Report Id: namebench.exe3 Error: (12/27/2013 11:23:17 AM) (Source: CVHSVC) (User: ) Description: Information only. Error: Cannot connect to SoftGrid Service Type: 95::SoftGridConfigurationFailure. Error: (12/27/2013 11:23:16 AM) (Source: Application Virtualization Client) (User: ) Description: The Application Virtualization Core Service could not contact the Service Control Dispatcher. Error: (12/26/2013 08:12:06 PM) (Source: Google Update) (User: Jenna-Princess) Description: Network Request Error. Error: 0x80072ee7. Http status code: 0. Url=https://www.facebook.com/omaha/update.php Trying config: source=IE, wpad=1, script=. trying CUP:WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying CUP:iexplore. Send request returned 0x80004005. Http status code 0. Trying config: source=, direct connection. trying CUP:WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying CUP:iexplore. Send request returned 0x80004005. Http status code 0. Trying config: source=IE, wpad=1, script=. trying CUP:WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying CUP:iexplore. Send request returned 0x80004005. Http status code 0. Trying config: source=, direct connection. trying CUP:WinHTTP. Send request returned 0x80072ee7. Http s Error: (12/26/2013 11:28:14 AM) (Source: Application Error) (User: ) Description: Faulting application name: ducmd.exe, version: 4.14.0.0, time stamp: 0x5196252c Faulting module name: ducmd.exe, version: 4.14.0.0, time stamp: 0x5196252c Exception code: 0x40000015 Fault offset: 0x0001634e Faulting process id: 0xbec Faulting application start time: 0xducmd.exe0 Faulting application path: ducmd.exe1 Faulting module path: ducmd.exe2 Report Id: ducmd.exe3 Error: (12/26/2013 11:12:08 AM) (Source: Google Update) (User: Jenna-Princess) Description: Network Request Error. Error: 0x80072ee7. Http status code: 0. Url=https://www.facebook.com/omaha/update.php Trying config: source=IE, wpad=1, script=. trying CUP:WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying CUP:iexplore. Send request returned 0x80004005. Http status code 0. Trying config: source=, direct connection. trying CUP:WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying CUP:iexplore. Send request returned 0x80004005. Http status code 0. Trying config: source=IE, wpad=1, script=. trying CUP:WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying CUP:iexplore. Send request returned 0x80004005. Http status code 0. Trying config: source=, direct connection. trying CUP:WinHTTP. Send request returned 0x80072ee7. Http s Error: (12/26/2013 11:06:22 AM) (Source: Application Error) (User: ) Description: Faulting application name: mbamgui.exe, version: 1.70.0.0, time stamp: 0x512fc066 Faulting module name: mbamgui.exe, version: 1.70.0.0, time stamp: 0x512fc066 Exception code: 0x40000015 Fault offset: 0x0003b525 Faulting process id: 0x7fc Faulting application start time: 0xmbamgui.exe0 Faulting application path: mbamgui.exe1 Faulting module path: mbamgui.exe2 Report Id: mbamgui.exe3 Error: (12/26/2013 10:37:32 AM) (Source: ESENT) (User: ) Description: taskhost (3140) WebCacheLocal: Error -1811 occurred while opening logfile C:\Users\Jenna\AppData\Local\Microsoft\Windows\WebCache\V010016D.log. Error: (12/24/2013 08:30:17 PM) (Source: Google Update) (User: Jenna-Princess) Description: Network Request Error. Error: 0x80072ee7. Http status code: 0. Url=https://www.facebook.com/omaha/update.php Trying config: source=IE, wpad=1, script=. trying CUP:WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying CUP:iexplore. Send request returned 0x80004005. Http status code 0. Trying config: source=, direct connection. trying CUP:WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying CUP:iexplore. Send request returned 0x80004005. Http status code 0. Trying config: source=IE, wpad=1, script=. trying CUP:WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying CUP:iexplore. Send request returned 0x80004005. Http status code 0. Trying config: source=, direct connection. trying CUP:WinHTTP. Send request returned 0x80072ee7. Http s System errors: ============= Error: (12/27/2013 03:08:47 PM) (Source: Service Control Manager) (User: ) Description: The XoftSpy AntiVirus Pro service failed to start due to the following error: %%3 Error: (12/27/2013 03:07:17 PM) (Source: DCOM) (User: NT AUTHORITY) Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC) Error: (12/27/2013 03:06:43 PM) (Source: Service Control Manager) (User: ) Description: The following boot-start or system-start driver(s) failed to load: szkg5 Error: (12/27/2013 03:02:50 PM) (Source: Service Control Manager) (User: ) Description: The Advanced SystemCare Service 6 service terminated unexpectedly. It has done this 1 time(s). Error: (12/27/2013 03:00:52 PM) (Source: Service Control Manager) (User: ) Description: The XoftSpy AntiVirus Pro service failed to start due to the following error: %%3 Error: (12/27/2013 02:59:47 PM) (Source: DCOM) (User: NT AUTHORITY) Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC) Error: (12/27/2013 02:58:48 PM) (Source: Service Control Manager) (User: ) Description: The following boot-start or system-start driver(s) failed to load: szkg5 Error: (12/27/2013 02:47:59 PM) (Source: Service Control Manager) (User: ) Description: The XoftSpy AntiVirus Pro service failed to start due to the following error: %%3 Error: (12/27/2013 02:46:22 PM) (Source: DCOM) (User: NT AUTHORITY) Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC) Error: (12/27/2013 02:46:21 PM) (Source: DCOM) (User: ) Description: {995C996E-D918-4A8C-A302-45719A6F4EA7} Microsoft Office Sessions: ========================= Error: (12/27/2013 01:35:53 PM) (Source: Application Error)(User: ) Description: namebench.exe0.0.0.049180193tcl85.dll8.5.2.24913458bc000000500073e2f11b401cf02fb28430456C:\Users\Jenna\AppData\Local\Temp\namebench.exeC:\Users\Jenna\AppData\Local\Temp\tcl85.dllce217d64-6efb-11e3-98a4-4c80933fa9f7 Error: (12/27/2013 11:58:56 AM) (Source: Application Error)(User: ) Description: namebench.exe0.0.0.049180193tcl85.dll8.5.2.24913458bc0000005000876f6145401cf02fa0aa01735C:\Users\Jenna\AppData\Local\Temp\namebench.exeC:\Users\Jenna\AppData\Local\Temp\tcl85.dll42f0d361-6eee-11e3-98a4-4c80933fa9f7 Error: (12/27/2013 11:23:17 AM) (Source: CVHSVC)(User: ) Description: Error: Cannot connect to SoftGrid Service Type: 95::SoftGridConfigurationFailure. Error: (12/27/2013 11:23:16 AM) (Source: Application Virtualization Client)(User: ) Description: Error: (12/26/2013 08:12:06 PM) (Source: Google Update)(User: Jenna-Princess) Description: Network Request Error. Error: 0x80072ee7. Http status code: 0. Url=https://www.facebook.com/omaha/update.php Trying config: source=IE, wpad=1, script=. trying CUP:WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying CUP:iexplore. Send request returned 0x80004005. Http status code 0. Trying config: source=, direct connection. trying CUP:WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying CUP:iexplore. Send request returned 0x80004005. Http status code 0. Trying config: source=IE, wpad=1, script=. trying CUP:WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying CUP:iexplore. Send request returned 0x80004005. Http status code 0. Trying config: source=, direct connection. trying CUP:WinHTTP. Send request returned 0x80072ee7. Http s Error: (12/26/2013 11:28:14 AM) (Source: Application Error)(User: ) Description: ducmd.exe4.14.0.05196252cducmd.exe4.14.0.05196252c400000150001634ebec01cf022d36045005c:\Fujitsu\Programs\DeskUpdate\ducmd.exec:\Fujitsu\Programs\DeskUpdate\ducmd.exece76a270-6e20-11e3-8b66-4c80933fa9f7 Error: (12/26/2013 11:12:08 AM) (Source: Google Update)(User: Jenna-Princess) Description: Network Request Error. Error: 0x80072ee7. Http status code: 0. Url=https://www.facebook.com/omaha/update.php Trying config: source=IE, wpad=1, script=. trying CUP:WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying CUP:iexplore. Send request returned 0x80004005. Http status code 0. Trying config: source=, direct connection. trying CUP:WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying CUP:iexplore. Send request returned 0x80004005. Http status code 0. Trying config: source=IE, wpad=1, script=. trying CUP:WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying CUP:iexplore. Send request returned 0x80004005. Http status code 0. Trying config: source=, direct connection. trying CUP:WinHTTP. Send request returned 0x80072ee7. Http s Error: (12/26/2013 11:06:22 AM) (Source: Application Error)(User: ) Description: mbamgui.exe1.70.0.0512fc066mbamgui.exe1.70.0.0512fc066400000150003b5257fc01cf022a6dbebde7C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exeC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exec0c265ed-6e1d-11e3-8b66-4c80933fa9f7 Error: (12/26/2013 10:37:32 AM) (Source: ESENT)(User: ) Description: taskhost3140WebCacheLocal: C:\Users\Jenna\AppData\Local\Microsoft\Windows\WebCache\V010016D.log-1811 Error: (12/24/2013 08:30:17 PM) (Source: Google Update)(User: Jenna-Princess) Description: Network Request Error. Error: 0x80072ee7. Http status code: 0. Url=https://www.facebook.com/omaha/update.php Trying config: source=IE, wpad=1, script=. trying CUP:WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying CUP:iexplore. Send request returned 0x80004005. Http status code 0. Trying config: source=, direct connection. trying CUP:WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying CUP:iexplore. Send request returned 0x80004005. Http status code 0. Trying config: source=IE, wpad=1, script=. trying CUP:WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying WinHTTP. Send request returned 0x80072ee7. Http status code 0. trying CUP:iexplore. Send request returned 0x80004005. Http status code 0. Trying config: source=, direct connection. trying CUP:WinHTTP. Send request returned 0x80072ee7. Http s =========================== Installed Programs ============================ 64 Bit HP CIO Components Installer (Version: 7.2.8) 7-Zip 9.21 (Version: 9.21.00.0) 7-Zip 9.22beta Adobe AIR (Version: 3.5.0.600) Adobe Flash Player 11 ActiveX (Version: 11.9.900.170) Adobe Flash Player 11 Plugin (Version: 11.9.900.170) Adobe Reader XI (11.0.05) (Version: 11.0.05) Advanced System Optimizer (Version: 3.5.1000.14284) Advanced SystemCare Ultimate 6 (Version: 6.0.0) Advertising Center (Version: 0.0.0.2) Anytime USB Charge Utility (Version: 1.00.00.001) Apple Application Support (Version: 2.3.6) Apple Mobile Device Support (Version: 7.0.0.117) AVI ReComp 1.5.0 (Version: 1.5.0) Basic Product Support (Version: 14.0) BitTorrent (Version: 7.8.2.30332) Bonjour (Version: 3.0.0.10) BufferChm (Version: 130.0.331.000) C4500 (Version: 130.0.365.000) CCleaner (Version: 3.27) Complément Messenger (Version: 15.4.3502.0922) Control ActiveX de Windows Live Mesh para conexiones remotas (Version: 15.4.5722.2) Contrôle ActiveX Windows Live Mesh pour connexions à distance (Version: 15.4.5722.2) Copy (Version: 130.0.428.000) CyberLink YouCam (Version: 3.0.1908.7636) D3DX10 (Version: 15.4.2368.0902) Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition DeskUpdate (Version: 4.14.0122) Destinations (Version: 130.0.0.0) DeviceDiscovery (Version: 130.0.465.000) DocProc (Version: 12.0.0.0) DolbyFiles (Version: 2.0) Facebook Video Calling 1.2.0.287 (Version: 1.2.287) FJ Camera (Version: 5.8.52016.0) Fujitsu Display Manager (Version: ) Fujitsu Display Manager (Version: 7.01.20.212) Fujitsu Hotkey Utility (Version: 3.70.0.0) Fujitsu MobilityCenter Extension Utility (Version: 3.01.00.001) Fujitsu System Extension Utility (Version: 3.3.0.0) Galería fotográfica de Windows Live (Version: 15.4.3502.0922) Galerie de photos Windows Live (Version: 15.4.3502.0922) Google Chrome (Version: 31.0.1650.63) Google Toolbar for Internet Explorer (Version: 1.0.0) Google Toolbar for Internet Explorer (Version: 7.5.4805.320) Google Update Helper (Version: 1.3.22.3) GPBaseService2 (Version: 130.0.371.000) HP Customer Participation Program 13.0 (Version: 13.0) HP Imaging Device Functions 13.0 (Version: 13.0) HP Photosmart C4500 All-In-One Driver Software 13.0 Rel. 4 (Version: 13.0) HP Photosmart Essential 3.5 (Version: 3.5) HP Smart Web Printing 4.51 (Version: 4.51) HP Solution Center 13.0 (Version: 13.0) HP Update (Version: 5.005.000.002) HP USB Disk Storage Format Tool HPDiagnosticAlert (Version: 1.00.0000) HPPhotoGadget (Version: 130.0.282.000) HPPhotoSmartDiscLabelContent1 (Version: 2.04.0000) HPPhotosmartEssential (Version: 2.04.0000) HPProductAssistant (Version: 130.0.371.000) HPSSupply (Version: 140.0.297.000) iCloud (Version: 3.0.2.163) iFunbox (v2.6.2375.747), iFunbox DevTeam (Version: v2.6.2375.747) Image Rescue 4 ImagXpress (Version: 7.0.74.0) inSSIDer Office (Version: 3.1.1.6) Intel PROSet Wireless Intel® Management Engine Components (Version: 7.0.0.1144) Intel® Processor Graphics (Version: 8.15.10.2372) Intel® PROSet/Wireless Software for Bluetooth® Technology (Version: 1.1.0.0537) Intel® PROSet/Wireless WiFi Software (Version: 14.0.2000) Intel® WiDi (Version: 2.1.35.0) IObit Apps Toolbar v7.6 (Version: 7.6) IObit Malware Fighter (Version: 2.1) iTunes (Version: 11.1.3.8) Java 7 Update 45 (Version: 7.0.450) Java Auto Updater (Version: 2.1.9.8) JavaFX 2.1.1 (Version: 2.1.1) Junk Mail filter update (Version: 15.4.3502.0922) K-Lite Codec Pack 7.9.0 (Basic) (Version: 7.9.0) LifeBook Application Panel (Version: 8.2.1.0) Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300) MarketResearch (Version: 130.0.374.000) McAfee Security Scan Plus (Version: 3.8.130.8) Mesh Runtime (Version: 15.4.5722.2) Messenger Companion (Version: 15.4.3502.0922) Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319) Microsoft .NET Framework 4 Extended (Version: 4.0.30319) Microsoft Application Error Reporting (Version: 12.0.6015.5000) Microsoft Office Access 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14.0.7015.1000) Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000) Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000) Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000) Microsoft Office Single Image 2010 (Version: 14.0.7015.1000) Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000) Microsoft Silverlight (Version: 5.1.20913.0) Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000) Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161) Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (Version: 10.0.40219) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219) Microsoft Windows Media Video 9 VCM Mozilla Firefox 25.0.1 (x86 en-US) (Version: 25.0.1) MSVCRT (Version: 15.4.2862.0708) MSVCRT_amd64 (Version: 15.4.2862.0708) MSVCSetup (Version: 1.00.0000) MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0) MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0) NeoDownloader v.2.9.4 (Version: 2.9.4) Nero 12 (Version: 12.0.02000) Nero 9 Essentials Nero Audio Pack 1 (Version: 11.0.11500.110.0) Nero BackItUp (Version: 12.0.2001) Nero BackItUp Help (CHM) (Version: 12.0.3000) Nero Blu-ray Player (Version: 12.0.14300) Nero Blu-ray Player Help (CHM) (Version: 12.0.4000) Nero Burning ROM (Version: 12.0.20000) Nero Burning ROM Help (CHM) (Version: 12.0.3000) Nero ControlCenter (Version: 11.0.15200) Nero ControlCenter (Version: 9.0.0.1) Nero ControlCenter Help (CHM) (Version: 12.0.5000) Nero Core Components (Version: 11.0.18100) Nero Disc Menus Basic (Version: 12.0.11500) Nero Effects Basic (Version: 12.0.11500) Nero Express (Version: 12.0.20000) Nero Express Help (CHM) (Version: 12.0.5000) Nero Installer (Version: 4.4.9.0) Nero Kwik Media (Version: 1.18.18200) 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1.72.0) Raccolta foto di Windows Live (Version: 15.4.3502.0922) RealDownloader (Version: 1.3.3) RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0) RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0) RealPlayer RealPlayer (Version: 16.0.3) Realtek High Definition Audio Driver (Version: 6.0.1.6263) Realtek USB 2.0 Card Reader (Version: 6.1.7600.30120) RealUpgrade 1.1 (Version: 1.1.0) Revo Uninstaller Pro 3.0.2 (Version: 3.0.2) Scan (Version: 13.0.0.0) Scan (Version: 140.0.253.000) SDFormatter (Version: 3.1.0) SecurDisc Viewer Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition Smart Defrag 2 (Version: 2.9) SmartWebPrinting (Version: 130.0.457.000) SolutionCenter (Version: 130.0.373.000) SpyHunter (Version: 4.1.11) Status (Version: 130.0.469.000) SUPERAntiSpyware (Version: 5.6.1042) Synaptics Pointing Device Driver (Version: 14.0.16.0) Toolbox (Version: 130.0.648.000) TrayApp (Version: 130.0.422.000) Trojan Killer (Version: 2.1.5.0) Unity Web Player (Version: ) UnloadSupport (Version: 11.0.0) Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1) Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1) Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1) Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1) Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3) Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1) Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1) Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1) Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1) Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (Version: 3) Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition Update for Microsoft Office 2010 (KB2826026) 32-Bit Edition Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition Update for Microsoft Word 2010 (KB2837593) 32-Bit Edition Update for Zip Extractor VLC media player 2.0.8 (Version: 2.0.8) VobSub 2.23 (Version: 2.23) WebReg (Version: 130.0.132.017) Welcome App (Start-up experience) (Version: 12.0.14000) WinAVIVideoConverter Windows Installer Clean Up (Version: 3.00.00.0000) Windows Live (Version: 15.4.3502.0922) Windows Live Communications Platform (Version: 15.4.3502.0922) Windows Live Essentials (Version: 15.4.3502.0922) Windows Live Essentials (Version: 15.4.3555.0308) Windows Live Family Safety (Version: 15.4.3555.0308) Windows Live Fotogalerie (Version: 15.4.3502.0922) Windows Live ID Sign-in Assistant (Version: 7.250.4232.0) Windows Live Installer (Version: 15.4.3502.0922) Windows Live Language Selector (Version: 15.4.3555.0308) Windows Live Mail (Version: 15.4.3502.0922) Windows Live Mesh - ActiveX-besturingselement voor externe verbindingen (Version: 15.4.5722.2) Windows Live Mesh (Version: 15.4.3502.0922) Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2) Windows Live Mesh ActiveX control for remote connections (Version: 15.4.5722.2) Windows Live Messenger (Version: 15.4.3538.0513) Windows Live Messenger Companion Core (Version: 15.4.3502.0922) Windows Live MIME IFilter (Version: 15.4.3502.0922) Windows Live Movie Maker (Version: 15.4.3502.0922) Windows Live Photo Common (Version: 15.4.3502.0922) Windows Live Photo Gallery (Version: 15.4.3502.0922) Windows Live PIMT Platform (Version: 15.4.3508.1109) Windows Live Remote Client (Version: 15.4.5722.2) Windows Live Remote Client Resources (Version: 15.4.5722.2) Windows Live Remote Service (Version: 15.4.5722.2) Windows Live Remote Service Resources (Version: 15.4.5722.2) Windows Live SOXE (Version: 15.4.3502.0922) Windows Live SOXE Definitions (Version: 15.4.3502.0922) Windows Live UX Platform (Version: 15.4.3502.0922) Windows Live UX Platform Language Pack (Version: 15.4.3508.1109) Windows Live Writer (Version: 15.4.3502.0922) Windows Live Writer Resources (Version: 15.4.3502.0922) WinZip 18.0 (Version: 18.0.10661) Xvid 1.2.2 (Version: 1.2.2) Zip Extractor Packages ========================= Devices: ================================ Name: Microsoft ISATAP Adapter #5 Description: Microsoft ISATAP Adapter Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318} Manufacturer: Microsoft Service: tunnel Problem: : This device cannot start. (Code10) Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device. On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard. Name: Teredo Tunneling Pseudo-Interface Description: Microsoft Teredo Tunneling Adapter Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318} Manufacturer: Microsoft Service: tunnel Problem: : This device cannot start. (Code10) Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device. On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard. Name: Photosmart C4500 series Description: Photosmart C4500 series Class Guid: {6bdd1fc6-810f-11d0-bec7-08002be2092f} Manufacturer: HP Service: StillCam Problem: : This device is disabled. (Code 22) Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions. Name: Microsoft ISATAP Adapter #2 Description: Microsoft ISATAP Adapter Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318} Manufacturer: Microsoft Service: tunnel Problem: : This device cannot start. (Code10) Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device. On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard. Name: Photosmart C4500 series Description: Photosmart C4500 series Class Guid: {4d36e971-e325-11ce-bfc1-08002be10318} Manufacturer: HP Service: Problem: : This device is disabled. (Code 22) Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions. Name: Microsoft ISATAP Adapter #3 Description: Microsoft ISATAP Adapter Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318} Manufacturer: Microsoft Service: tunnel Problem: : This device cannot start. (Code10) Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device. On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard. Name: Microsoft ISATAP Adapter #4 Description: Microsoft ISATAP Adapter Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318} Manufacturer: Microsoft Service: tunnel Problem: : This device cannot start. (Code10) Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device. On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard. ========================= Memory info: =================================== Percentage of memory in use: 46% Total physical RAM: 4008.62 MB Available physical RAM: 2164.54 MB Total Pagefile: 8015.42 MB Available Pagefile: 5634.79 MB Total Virtual: 4095.88 MB Available Virtual: 3971.85 MB ========================= Partitions: ===================================== 1 Drive c: (System) (Fixed) (Total:445.13 GB) (Free:214.35 GB) NTFS ========================= Users: ======================================== **** End of log ****


Edited by nadmaj, 27 December 2013 - 10:23 AM.


#11 nadmaj

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Posted 27 December 2013 - 10:57 AM

 

When you are done post the two logs below and I can tell you if any steps were missed also anything else that might need to be done.

 

 

Please download MINITOOLBOX and run it.

Checkmark following boxes:



Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.

 

 


Download Security Check by screen317 from here.


  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

 

error from running security check ........

                                                           error recursion level has been executed autoit will quit to prevent stack overflow



#12 InadequateInfirmity

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Posted 28 December 2013 - 12:13 PM

i uninstalled my network adapter but then couldn't download any of the other tools as no internet?

 

 

Have you resolved this yet?

 

I asked you to not tick the box that reads delete this driver when you un installed the driver.

 

Also you need to turn word wrap off that log is un readable.



#13 nadmaj

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Posted 28 December 2013 - 06:49 PM

log from minitoolbox
 
 
MiniToolBox by Farbar  Version: 18-12-2013
Ran by Jenna (administrator) on 28-12-2013 at 23:46:39
Running from "C:\Users\Jenna\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
Intel® Centrino® Wireless-N 1030 = Wireless Network Connection (Connected)
Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 10 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 10 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/27/2013 01:35:53 PM) (Source: Application Error) (User: )
Description: Faulting application name: namebench.exe, version: 0.0.0.0, time stamp: 0x49180193
Faulting module name: tcl85.dll, version: 8.5.2.2, time stamp: 0x4913458b
Exception code: 0xc0000005
Fault offset: 0x00073e2f
Faulting process id: 0x11b4
Faulting application start time: 0xnamebench.exe0
Faulting application path: namebench.exe1
Faulting module path: namebench.exe2
Report Id: namebench.exe3
 
Error: (12/27/2013 11:58:56 AM) (Source: Application Error) (User: )
Description: Faulting application name: namebench.exe, version: 0.0.0.0, time stamp: 0x49180193
Faulting module name: tcl85.dll, version: 8.5.2.2, time stamp: 0x4913458b
Exception code: 0xc0000005
Fault offset: 0x000876f6
Faulting process id: 0x1454
Faulting application start time: 0xnamebench.exe0
Faulting application path: namebench.exe1
Faulting module path: namebench.exe2
Report Id: namebench.exe3
 
Error: (12/27/2013 11:23:17 AM) (Source: CVHSVC) (User: )
Description: Information only.
Error: Cannot connect to SoftGrid Service Type: 95::SoftGridConfigurationFailure.
 
Error: (12/27/2013 11:23:16 AM) (Source: Application Virtualization Client) (User: )
Description: The Application Virtualization Core Service could not contact the Service Control Dispatcher.
 
Error: (12/26/2013 08:12:06 PM) (Source: Google Update) (User: Jenna-Princess)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http s
 
Error: (12/26/2013 11:28:14 AM) (Source: Application Error) (User: )
Description: Faulting application name: ducmd.exe, version: 4.14.0.0, time stamp: 0x5196252c
Faulting module name: ducmd.exe, version: 4.14.0.0, time stamp: 0x5196252c
Exception code: 0x40000015
Fault offset: 0x0001634e
Faulting process id: 0xbec
Faulting application start time: 0xducmd.exe0
Faulting application path: ducmd.exe1
Faulting module path: ducmd.exe2
Report Id: ducmd.exe3
 
Error: (12/26/2013 11:12:08 AM) (Source: Google Update) (User: Jenna-Princess)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http s
 
Error: (12/26/2013 11:06:22 AM) (Source: Application Error) (User: )
Description: Faulting application name: mbamgui.exe, version: 1.70.0.0, time stamp: 0x512fc066
Faulting module name: mbamgui.exe, version: 1.70.0.0, time stamp: 0x512fc066
Exception code: 0x40000015
Fault offset: 0x0003b525
Faulting process id: 0x7fc
Faulting application start time: 0xmbamgui.exe0
Faulting application path: mbamgui.exe1
Faulting module path: mbamgui.exe2
Report Id: mbamgui.exe3
 
Error: (12/26/2013 10:37:32 AM) (Source: ESENT) (User: )
Description: taskhost (3140) WebCacheLocal: Error -1811 occurred while opening logfile C:\Users\Jenna\AppData\Local\Microsoft\Windows\WebCache\V010016D.log.
 
Error: (12/24/2013 08:30:17 PM) (Source: Google Update) (User: Jenna-Princess)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http s
 
 
System errors:
=============
Error: (12/28/2013 01:57:10 PM) (Source: Service Control Manager) (User: )
Description: The XoftSpy AntiVirus Pro service failed to start due to the following error: 
%%3
 
Error: (12/28/2013 01:55:45 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (12/28/2013 01:55:06 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
szkg5
 
Error: (12/28/2013 10:49:21 AM) (Source: Service Control Manager) (User: )
Description: The XoftSpy AntiVirus Pro service failed to start due to the following error: 
%%3
 
Error: (12/28/2013 10:47:38 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (12/28/2013 10:47:17 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
szkg5
 
Error: (12/28/2013 09:16:58 AM) (Source: Service Control Manager) (User: )
Description: The XoftSpy AntiVirus Pro service failed to start due to the following error: 
%%3
 
Error: (12/28/2013 09:15:02 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (12/28/2013 09:14:54 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
szkg5
 
Error: (12/27/2013 09:32:56 PM) (Source: Service Control Manager) (User: )
Description: The XoftSpy AntiVirus Pro service failed to start due to the following error: 
%%3
 
 
Microsoft Office Sessions:
=========================
Error: (12/27/2013 01:35:53 PM) (Source: Application Error)(User: )
Description: namebench.exe0.0.0.049180193tcl85.dll8.5.2.24913458bc000000500073e2f11b401cf02fb28430456C:\Users\Jenna\AppData\Local\Temp\namebench.exeC:\Users\Jenna\AppData\Local\Temp\tcl85.dllce217d64-6efb-11e3-98a4-4c80933fa9f7
 
Error: (12/27/2013 11:58:56 AM) (Source: Application Error)(User: )
Description: namebench.exe0.0.0.049180193tcl85.dll8.5.2.24913458bc0000005000876f6145401cf02fa0aa01735C:\Users\Jenna\AppData\Local\Temp\namebench.exeC:\Users\Jenna\AppData\Local\Temp\tcl85.dll42f0d361-6eee-11e3-98a4-4c80933fa9f7
 
Error: (12/27/2013 11:23:17 AM) (Source: CVHSVC)(User: )
Description: Error: Cannot connect to SoftGrid Service Type: 95::SoftGridConfigurationFailure.
 
Error: (12/27/2013 11:23:16 AM) (Source: Application Virtualization Client)(User: )
Description: 
 
Error: (12/26/2013 08:12:06 PM) (Source: Google Update)(User: Jenna-Princess)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http s
 
Error: (12/26/2013 11:28:14 AM) (Source: Application Error)(User: )
Description: ducmd.exe4.14.0.05196252cducmd.exe4.14.0.05196252c400000150001634ebec01cf022d36045005c:\Fujitsu\Programs\DeskUpdate\ducmd.exec:\Fujitsu\Programs\DeskUpdate\ducmd.exece76a270-6e20-11e3-8b66-4c80933fa9f7
 
Error: (12/26/2013 11:12:08 AM) (Source: Google Update)(User: Jenna-Princess)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http s
 
Error: (12/26/2013 11:06:22 AM) (Source: Application Error)(User: )
Description: mbamgui.exe1.70.0.0512fc066mbamgui.exe1.70.0.0512fc066400000150003b5257fc01cf022a6dbebde7C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exeC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exec0c265ed-6e1d-11e3-8b66-4c80933fa9f7
 
Error: (12/26/2013 10:37:32 AM) (Source: ESENT)(User: )
Description: taskhost3140WebCacheLocal: C:\Users\Jenna\AppData\Local\Microsoft\Windows\WebCache\V010016D.log-1811
 
Error: (12/24/2013 08:30:17 PM) (Source: Google Update)(User: Jenna-Princess)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http s
 
 
=========================== Installed Programs ============================
 
64 Bit HP CIO Components Installer (Version: 7.2.8)
7-Zip 9.21 (Version: 9.21.00.0)
7-Zip 9.22beta
Adobe AIR (Version: 3.5.0.600)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.170)
Adobe Flash Player 11 Plugin (Version: 11.9.900.170)
Adobe Reader XI (11.0.05) (Version: 11.0.05)
Advanced System Optimizer (Version: 3.5.1000.14284)
Advanced SystemCare Ultimate 6 (Version: 6.0.0)
Advertising Center (Version: 0.0.0.2)
Anytime USB Charge Utility (Version: 1.00.00.001)
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
AVI ReComp 1.5.0 (Version: 1.5.0)
Basic Product Support (Version: 14.0)
BitTorrent (Version: 7.8.2.30332)
Bonjour (Version: 3.0.0.10)
BufferChm (Version: 130.0.331.000)
C4500 (Version: 130.0.365.000)
CCleaner (Version: 3.27)
Complément Messenger (Version: 15.4.3502.0922)
Control ActiveX de Windows Live Mesh para conexiones remotas (Version: 15.4.5722.2)
Contrôle ActiveX Windows Live Mesh pour connexions à distance (Version: 15.4.5722.2)
Copy (Version: 130.0.428.000)
CyberLink YouCam (Version: 3.0.1908.7636)
D3DX10 (Version: 15.4.2368.0902)
DeskUpdate (Version: 4.14.0122)
Destinations (Version: 130.0.0.0)
DeviceDiscovery (Version: 130.0.465.000)
DocProc (Version: 12.0.0.0)
DolbyFiles (Version: 2.0)
Facebook Video Calling 1.2.0.287 (Version: 1.2.287)
FJ Camera (Version: 5.8.52016.0)
Fujitsu Display Manager (Version: )
Fujitsu Display Manager (Version: 7.01.20.212)
Fujitsu Hotkey Utility (Version: 3.70.0.0)
Fujitsu MobilityCenter Extension Utility (Version: 3.01.00.001)
Fujitsu System Extension Utility (Version: 3.3.0.0)
Galería fotográfica de Windows Live (Version: 15.4.3502.0922)
Galerie de photos Windows Live (Version: 15.4.3502.0922)
Google Chrome (Version: 31.0.1650.63)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4805.320)
Google Update Helper (Version: 1.3.22.3)
GPBaseService2 (Version: 130.0.371.000)
HP Customer Participation Program 13.0 (Version: 13.0)
HP Imaging Device Functions 13.0 (Version: 13.0)
HP Photosmart C4500 All-In-One Driver Software 13.0 Rel. 4 (Version: 13.0)
HP Photosmart Essential 3.5 (Version: 3.5)
HP Smart Web Printing 4.51 (Version: 4.51)
HP Solution Center 13.0 (Version: 13.0)
HP Update (Version: 5.005.000.002)
HP USB Disk Storage Format Tool
HPDiagnosticAlert (Version: 1.00.0000)
HPPhotoGadget (Version: 130.0.282.000)
HPPhotoSmartDiscLabelContent1 (Version: 2.04.0000)
HPPhotosmartEssential (Version: 2.04.0000)
HPProductAssistant (Version: 130.0.371.000)
HPSSupply (Version: 140.0.297.000)
iCloud (Version: 3.0.2.163)
iFunbox (v2.6.2375.747), iFunbox DevTeam (Version: v2.6.2375.747)
Image Rescue 4
ImagXpress (Version: 7.0.74.0)
inSSIDer Office (Version: 3.1.1.6)
Intel PROSet Wireless
Intel® Management Engine Components (Version: 7.0.0.1144)
Intel® Processor Graphics (Version: 8.15.10.2372)
Intel® PROSet/Wireless Software for Bluetooth® Technology (Version: 1.1.0.0537)
Intel® PROSet/Wireless WiFi Software (Version: 14.0.2000)
Intel® WiDi (Version: 2.1.35.0)
IObit Apps Toolbar v7.6 (Version: 7.6)
IObit Malware Fighter (Version: 2.1)
iTunes (Version: 11.1.3.8)
Java 7 Update 45 (Version: 7.0.450)
Java Auto Updater (Version: 2.1.9.8)
JavaFX 2.1.1 (Version: 2.1.1)
Junk Mail filter update (Version: 15.4.3502.0922)
K-Lite Codec Pack 7.9.0 (Basic) (Version: 7.9.0)
LifeBook Application Panel (Version: 8.2.1.0)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MarketResearch (Version: 130.0.374.000)
McAfee Security Scan Plus (Version: 3.8.130.8)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Windows Media Video 9 VCM
Mozilla Firefox 25.0.1 (x86 en-US) (Version: 25.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSVCSetup (Version: 1.00.0000)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
NeoDownloader v.2.9.4 (Version: 2.9.4)
Nero 12 (Version: 12.0.02000)
Nero 9 Essentials
Nero Audio Pack 1 (Version: 11.0.11500.110.0)
Nero BackItUp (Version: 12.0.2001)
Nero BackItUp Help (CHM) (Version: 12.0.3000)
Nero Blu-ray Player (Version: 12.0.14300)
Nero Blu-ray Player Help (CHM) (Version: 12.0.4000)
Nero Burning ROM (Version: 12.0.20000)
Nero Burning ROM Help (CHM) (Version: 12.0.3000)
Nero ControlCenter (Version: 11.0.15200)
Nero ControlCenter (Version: 9.0.0.1)
Nero ControlCenter Help (CHM) (Version: 12.0.5000)
Nero Core Components (Version: 11.0.18100)
Nero Disc Menus Basic (Version: 12.0.11500)
Nero Effects Basic (Version: 12.0.11500)
Nero Express (Version: 12.0.20000)
Nero Express Help (CHM) (Version: 12.0.5000)
Nero Installer (Version: 4.4.9.0)
Nero Kwik Media (Version: 1.18.18200)
Nero Kwik Media Help (CHM) (Version: 12.0.4000)
Nero Kwik Themes Basic (Version: 12.0.11500)
Nero PiP Effects Basic (Version: 12.0.11500)
Nero Recode (Version: 12.0.24000)
Nero Recode Help (CHM) (Version: 12.0.4000)
Nero RescueAgent (Version: 12.0.9000)
Nero RescueAgent Help (CHM) (Version: 12.0.3000)
Nero SharedVideoCodecs (Version: 1.0.12100.2.0)
Nero StartSmart (Version: 9.4.11.207)
Nero Update (Version: 11.0.11800.31.0)
Nero Video (Version: 12.0.3000)
Nero Video Help (CHM) (Version: 12.0.4000)
neroxml (Version: 1.0.0)
Network64 (Version: 130.0.572.000)
Network64 (Version: 140.0.221.000)
PeerBlock 1.1 (r518) (Version: 1.1.0.518)
PFPortChecker 1.0.39 (Version: 1.0.39)
Picasa 3 (Version: 3.9)
Plugfree NETWORK (Version: 5.4.0.1)
Plugfree NETWORK (Version: 5.4.001)
Portforward Static IP Address 1.0.47 (Version: 1.0.47)
Power Saving Utility (Version: 32.01.10.009)
Prerequisite installer (Version: 12.0.0002)
PS_AIO_04_C4500_Software_Min (Version: 130.0.365.000)
PS3 Media Server (Version: 1.72.0)
Raccolta foto di Windows Live (Version: 15.4.3502.0922)
RealDownloader (Version: 1.3.3)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0)
RealPlayer
RealPlayer (Version: 16.0.3)
Realtek High Definition Audio Driver (Version: 6.0.1.6263)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30120)
RealUpgrade 1.1 (Version: 1.1.0)
Revo Uninstaller Pro 3.0.2 (Version: 3.0.2)
Scan (Version: 13.0.0.0)
Scan (Version: 140.0.253.000)
SDFormatter (Version: 3.1.0)
SecurDisc Viewer
Smart Defrag 2 (Version: 2.9)
SmartWebPrinting (Version: 130.0.457.000)
SolutionCenter (Version: 130.0.373.000)
SpyHunter (Version: 4.1.11)
Status (Version: 130.0.469.000)
SUPERAntiSpyware (Version: 5.6.1042)
Synaptics Pointing Device Driver (Version: 14.0.16.0)
Toolbox (Version: 130.0.648.000)
TrayApp (Version: 130.0.422.000)
Trojan Killer (Version: 2.1.5.0)
Unity Web Player (Version: )
UnloadSupport (Version: 11.0.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (Version: 3)
Update for Zip Extractor
VLC media player 2.0.8 (Version: 2.0.8)
VobSub 2.23 (Version: 2.23)
WebReg (Version: 130.0.132.017)
Welcome App (Start-up experience) (Version: 12.0.14000)
WinAVIVideoConverter
Windows Installer Clean Up (Version: 3.00.00.0000)
Windows Live (Version: 15.4.3502.0922)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live Family Safety (Version: 15.4.3555.0308)
Windows Live Fotogalerie (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh - ActiveX-besturingselement voor externe verbindingen (Version: 15.4.5722.2)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Mesh ActiveX control for remote connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinZip 18.0 (Version: 18.0.10661)
Xvid 1.2.2 (Version: 1.2.2)
Zip Extractor Packages
 
========================= Memory info: ===================================
 
Percentage of memory in use: 70%
Total physical RAM: 4008.62 MB
Available physical RAM: 1198.77 MB
Total Pagefile: 8015.42 MB
Available Pagefile: 4590.84 MB
Total Virtual: 4095.88 MB
Available Virtual: 3976.1 MB
 
========================= Partitions: =====================================
 
1 Drive c: (System) (Fixed) (Total:445.13 GB) (Free:214.3 GB) NTFS
 
========================= Users: ========================================
 
**** End of log ****


#14 InadequateInfirmity

InadequateInfirmity

    I Gots Me A Certified Edumication


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Posted 29 December 2013 - 07:43 AM

Please run the all in one repair tool with the default items ticked and then reboot post a new minitoolbox log with all the items I requested and tell me how the machine is running please.

 

http://www.tweaking.com/content/page/windows_repair_all_in_one.html






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