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antivirus gone, firewall gone, blue screen


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5 replies to this topic

#1 crankit

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Posted 25 December 2013 - 03:56 AM

[Edit: Restored the laptop - please disregard. Thanks.]

 

Hi all,

 

This is an old asus eee pc (1000he) running xp sp3

Here is what happened:

Avast! antivirus went missing

Blue screen

Reboot

Firewall missing (Zone alarm)

Blue screen

Reboot

Multiple times

Then

Startup in safe mode

Freeze

Multiple times

 

I only use this laptop occasionally to program radios. Each time it is powered up, there are updates. I did notice something was extracting (box with progress bar) after downloading some software.

Definitely downloaded something that I didnt want.

Any ideas what to do here?

 

Thanks,

Crank

 

[Edit -looks like Im in the wrong subforum]


Edited by crankit, 25 December 2013 - 10:57 PM.


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#2 Blind Faith

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Posted 29 December 2013 - 08:10 AM

Hi there,

 

 

I am Elle and I will be helping you out with your problem. Firstly, you should know that we are working with specific tools which are used to identify the possible threats present on your system so I will analyze the results they produce. 

 

If you will encounter a delay of over 2 days from me, please don't hesitate and private message me (link in the signature). 
Do not forget to check your topic periodically and subscribe to it so that you can receive notifications regarding my replies.
 
 
Now, I have several questions for you:
 
  • 1. Does it freeze everytime you go into Safe Mode?

  • 2. Do you happen to have a clean USB/CD ?

  • 3. Do you have a clean computer we can use to burn our CD/USB ? 

 
 
 

Thank you very much for your patience. 
 
 
 
 
Regards,
 
Elle

Can you hear it?It's all around!

Tomar ki manè acchè?
Yadi thakè, tahalè
Ki kshama kartè paro
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#3 Blind Faith

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Posted 02 January 2014 - 07:29 PM

Hi,

 

 

 

Do you still need help? Please let me know.

 

 

 

Elle 


Can you hear it?It's all around!

Tomar ki manè acchè?
Yadi thakè, tahalè
Ki kshama kartè paro
?



If I haven't replied in 48 hours, please feel free to send me a PM.



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#4 crankit

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Posted 05 January 2014 - 11:41 AM

Hi Elle,

 

Thank you, help no longer needed.

 

Thanks again.



#5 Blind Faith

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Posted 06 January 2014 - 01:26 PM

Thank you for letting me know. :)

 

 

Good luck!

 

 

 

Elle 


Can you hear it?It's all around!

Tomar ki manè acchè?
Yadi thakè, tahalè
Ki kshama kartè paro
?



If I haven't replied in 48 hours, please feel free to send me a PM.



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#6 Blind Faith

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Posted 06 January 2014 - 01:27 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
Can you hear it?It's all around!

Tomar ki manè acchè?
Yadi thakè, tahalè
Ki kshama kartè paro
?



If I haven't replied in 48 hours, please feel free to send me a PM.



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