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8.1 BSoD Woes, System Service Exception


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#1 Henchman83

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Posted 24 December 2013 - 09:23 PM

I've been getting constant BSoD's since this last Saturday Morning roughly every 10 to 30 minutes, though with the occasional reprieve of up to 8 hours.  BSoD is a System Service Exception, occasionally referencing cfosspeed6.sys or atikmpag.sys.  I don't recall installing anything before the event started happening.  I've tried updating drivers but some, namely my graphics card will BSoD when installing the new drivers.  As of this morning I've apparently lost all my System Restore Points as well and am locked into a BSoD loop, thankfully at least with access to safe mode.  Any suggestions would be welcome.  I've included a random sampling of mini dumps.

 

http://www.mediafire.com/download/7zc3w9metb9hmp1/122413-12953-01.dmp

http://www.mediafire.com/download/ng5dit071s7y9yd/122413-11328-01.dmp

 

I've also got some dump .tmp files since Windows sporadically decided to make those instead of minidumps on a few of the BSoDs.


Edited by Henchman83, 24 December 2013 - 09:55 PM.


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#2 Anshad Edavana

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Posted 25 December 2013 - 02:40 AM

Hi

 

As you said in the first post, both crash dumps seems to blame the AMD video driver.

BugCheck 3B, {c0000005, fffff80000f0fd22, ffffd0002347e6a0, 0}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+ed22 )

The driver seems to be the latest so i suspect a hardware issue here. Please try the below steps.

 

1. Remove and refit the graphics card.

 

Even contact issues with the card and the PCI-E slot can cause crashes. Resetting will solve this.

 

 

2. Clear system CMOS and load default values.

 

http://pcsupport.about.com/od/fixtheproblem/tp/clearcmos.htm (This is to make sure all system components are running on recommended values)

 

 

3. Update the BIOS to the latest revision.

 

Latest BIOS : http://66.226.78.21/downloadsite/bios/1155/Z77%20Extreme4(2.90)ROM.zip

 

How to guide : http://www.asrock.com/support/BIOSUI.asp?cat=Windows7

 

 

4. Uninstall all Asrock bundled apps.

 

If Asus Extreme Tuner, App charger , RAM Disk etc are installed on the system, please remove them as they are often problematic.

 

 

5. Clean install Video driver.

 

First uninstall the current version as per http://support.amd.com/en-us/kb-articles/Pages/GPU57RemoveOldGraphicsDrivers.aspx

 

If normal mode is not working, open Device manager from Safe mode and use Right click --> Uninstall --> Delete driver method.

 

delete_driver.PNG?psid=1

 

 

Then download and install the latest WHQL version from http://www2.ati.com/drivers/13-12_win7_win8_64_dd_ccc_whql.exe

 

Please choose Custom and deselect everything except the AMD Display Driver to avoid installing Catalyst Control Center.

 

 

Let me know whether this helps.


Edited by Anshad Edavana, 25 December 2013 - 02:41 AM.


#3 Henchman83

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Posted 25 December 2013 - 03:53 PM

Was able to take care of all of the above with the exception of the BIOs update.  Trying to update the BIOs only gets me a 'Error: Unable to Load Driver' message.  Trying to update the BIOs via Instant Flash using a USB stick is also unsuccessful.  It seems like it's now specifically mentioning the cfosspeed6.sys the past couple BSoD's.

 

http://www.mediafire.com/download/0a17ce4qxeox5fw/122513-11796-01.dmp

http://www.mediafire.com/download/qrbrjsozd46y1o4/122513-11484-01.dmp

http://www.mediafire.com/download/4znlnoxk20eq27i/122513-11640-01.dmp



#4 Anshad Edavana

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Posted 26 December 2013 - 03:46 AM

Hi

 

All the three last crash dump shows the same Bugcheck 0x3B which blames AMD video driver as like the old ones. But inspecting the raw call stack of the crash dumps shows the possible real culprit which is forcing the AMD Video driver to crash. It is nothing but the Lucid Logic Virtu GPU Virtualizaion Software.

ffffd000`224f9760  fffff800`00089f34Unable to load image VirtuWDDM.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for VirtuWDDM.sys
*** ERROR: Module load completed but symbols could not be loaded for VirtuWDDM.sys
 VirtuWDDM+0x1f34
ffffd000`224f9768  fffff800`00089fdc VirtuWDDM+0x1fdc
ffffd000`224f9770  fffff800`0008a09c VirtuWDDM+0x209c
ffffd000`224f9778  fffff800`0008a1b4 VirtuWDDM+0x21b4
ffffd000`224f9780  fffff800`0008a4b0 VirtuWDDM+0x24b0

http://www.carrona.org/drivers/driver.php?id=VirtuWDDM.sys

 

I have seen similar blue screens caused by this software before. Please uninstall all the components of this software completely from the system and check how the system works. I believe this will solve the BSOD you are experiencing. If not, please upload the latest crash dump with next reply.



#5 Henchman83

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Posted 26 December 2013 - 07:29 PM

That seemed to do it.  It's been running clean for the day.  I'm going to give it a couple days and if nothing else triggers it I'll update this to solved.



#6 Henchman83

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Posted 28 December 2013 - 10:03 PM

Everything is still going smoothly, I'd say this is all good and solved.  Thank you sir.



#7 Anshad Edavana

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Posted 29 December 2013 - 11:42 AM

You are welcome mate. Wish you a happy and problem less computing in the new year  :santa: .






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