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ZEROACCESS Reparse Point/Junction found!


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#1 backerfan

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Posted 24 December 2013 - 05:20 PM

Hi, and thank you for this helpful site.  The pc running windows 7 32bit and NOD4 stopped updating.  About the same time a message would pop up during start up.  The message is as follows.

 

c:\users\end user\appdata\local\bvworks\vorbisfile_d.dll failed to load
 
I also noticed that nod was out of spec so I attempted to load the outstanding updates.  All but one loaded.  The one that didn't load said it had a virus and couldn't load so I went to the Microsoft website and got the same response.  it is "security update for windows 7 (kb2847927)" it is labeled as an important update.
 
I ran nod, ccleaner, and malware, then took the drive out and ran the Microsoft virus scan from my one laptop with the other drive attached as a portable drive and found a worm and another malware.  Once cleaned I ran it again and got nothing, so I then hooked the drive to my work pc and got another hit on malware and cleaned it.
 
Once I put the drive back in the laptop the error is still there.  When I look at ccleaner the only thing that has been loaded recently is thunderbird email (I think this must be an update since this is the mail he uses)
 
Fast forward to today.  I downloaded and ran several spyware, antivirus, and malware apps.  When I ran Rkill the Zeroaccess message came up and I have not be able to get rid of it.  When NOD was not updating I uninstalled it and found a copy of defender was causing issues with installing av and malware software.  I have since been able to get the software to load.
 
Thanks for your help.

Edited by hamluis, 24 December 2013 - 06:29 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 quietman7

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Posted 24 December 2013 - 08:01 PM


ZEROACCESS rootkit is a serious malware infection. Disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need to create and post a DDS log for further investigation.

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running DDS which will create two logs. (Note: Windows 8.1 Users will not be able run DDS and create a log)
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs, then still start the new topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can closed this one.
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#3 backerfan

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Posted 25 December 2013 - 12:12 PM

Thank you for your help.  Here is the new post.

 

http://www.bleepingcomputer.com/forums/t/518577/zeroaccess-reparse-pointjunction-found/



#4 quietman7

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Posted 25 December 2013 - 02:52 PM


You're welcome.

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take several days to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Good luck with your log.
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