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Touchpad not working after using USB mouse


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25 replies to this topic

#1 shivani17

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Posted 24 December 2013 - 02:01 PM

Hi,

I have Compaq presario CQ40 laptop with Vista OS. Few days back, I attached USB mouse to my laptop and since then, the touchpad have stopped working. There is no issue with the touchpad On/Off button and light.

 

Please help...



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#2 JohnC_21

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Posted 24 December 2013 - 06:44 PM

Does it come back if you press the F5 function button?



#3 shivani17

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Posted 25 December 2013 - 11:28 AM

no..



#4 Roodo

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Posted 25 December 2013 - 11:49 AM

did you load up the driver or did windows? Is this xp ?



#5 JohnC_21

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Posted 25 December 2013 - 12:35 PM

Another thing to check is your mouse settings in Control Panel. Under the buttons tab, make sure your touchpad is the listed device in the drop-down box. Under the Device Settings tab, make sure the touchpad is enabled.

#6 shivani17

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Posted 25 December 2013 - 03:00 PM

Its Vista... I installed driver for touchpad of my laptop model, but it says it already exist...
Under the device manager, touchpad is not listed..... what should i do???



#7 JohnC_21

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Posted 25 December 2013 - 03:20 PM

Did you check the mouse settings in Control Panel? Check the "Buttons" tab and also the "Device Settings" tab.

#8 shivani17

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Posted 26 December 2013 - 04:26 AM

Under buttons tab, its just showing HID-Compliance mouse. Under Device manager, under hidden devices, its showing Alps Pointing-device (2-way) for 14-Inch Wide LCD with an error : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24). I had uninstalled and then installed it again, but still the same error message.. 



#9 JohnC_21

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Posted 26 December 2013 - 09:17 AM

Can you give me the full model number of the CQ40 computer? There should be three or four numbers after the CQ40. Is there an exclamation point before the hidden device in Device Manager?

#10 shivani17

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Posted 31 December 2013 - 06:43 AM

Its Presario CQ40-144TU. Yes, there is an exclamation point....


Edited by shivani17, 31 December 2013 - 06:45 AM.


#11 JHMcG

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Posted 01 January 2014 - 05:59 PM

I'd check your bios settings, they might have been modified by using the USB mouse.



#12 shivani17

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Posted 02 January 2014 - 06:05 AM

Under BIOS setup, there are four options to check-

-Main

-Security

-Diagnostics

-System Configuration

 

which settings do you need to check?



#13 JHMcG

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Posted 02 January 2014 - 07:20 AM

I don't know the answer to that one, if by "check" you mean inspect, as opposed to select with "check mark", I would inspect all of them, looking for anything related to the "touchpad" or "USB Mouse"


Edited by JHMcG, 02 January 2014 - 07:45 AM.


#14 JohnC_21

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Posted 02 January 2014 - 09:10 AM

I am sorry I lost track of your thread. What is the device with the exclamation mark? In Device Manager, Right click the device with the exclamation mark, select Properties. Under the Details tab in the drop down box select hardware ID's. Paste in your next post what it says.

The device with the exclamation mark is the Alps pointing device, correct? Is your OS 32bit or 64bit?

Edited by JohnC_21, 02 January 2014 - 09:24 AM.


#15 shivani17

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Posted 03 January 2014 - 11:18 AM

Yes, the device is Alps Pointing-device (2-way) for 14-Inch Wide LCD.

OS is 32 bit.

Hardware ID's give the values:
 
ACPI\AUI0216
*AUI0216

 






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