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Acer Aspire AM3470G-UW10P Vista Loading Problem


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14 replies to this topic

#1 x74x

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Posted 24 December 2013 - 01:24 PM

First off, I am sure this is a hardware issue and NOT a Vista problem.  I should have posted this somewhere else but here goes.

I have a Vista machine that had viruses on it and some problems because of that.  I decided to reinstall windows vista from the factory restore option.  That did not work until I used the recovery discs.  Everything seemed to go smoothly and it installed. BUT! when it goes to load vista, it just cycles at the loading windows screen, then goes right back to starting again as if you just turned on your computer.  It would just cycle forever if I let it.

 

The first thing I thought was... bad hard drive.  Not correct.  I used a known working XP HD and the SAME thing happens.

 

I then thought, maybe a possible power supply issue. Swapped with a known good power supply... no luck.

 

Any ideas anyone?


Edited by x74x, 24 December 2013 - 04:12 PM.


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#2 dc3

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Posted 25 December 2013 - 12:28 PM

Try booting into the Advanced Startup Options.

 

To do this start tapping the F8 key immediately after pressing the power button.  When the Advanced Startup Options appear use the up or down key to navigate to Disable auto restart on error and press Enter to select it.

 

Once this is down you should receive a BSOD which will include a STOP: error.  This will look similar to the image below.

 

BOSD1.jpg

 

The error message will be start with ***STOP: and then the error itself.  Please copy the first alphanumerical error and post it back here.

 

Boot into the Advanced Startup Options and choose Safe Mode with Networking. 


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#3 x74x

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Posted 26 December 2013 - 09:42 AM

Here it is.

 

DSCN1914_zpscc63bd91.jpg



#4 dc3

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Posted 26 December 2013 - 11:30 AM

If you were able to boot into the Advanced Boot Options restart and go back there and choose Safe Mode with Networking.

 

Let me know how this works.


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#5 x74x

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Posted 26 December 2013 - 12:41 PM

It just cycles again.  It has two fast beeps at startup.  I am not sure if this is normal or not for this model.  Their website is very unhelpful and I get this screen everytime before it start to load windows.

DSCN1915_zps1a7a3110.jpg


Edited by x74x, 26 December 2013 - 01:17 PM.


#6 dc3

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Posted 26 December 2013 - 01:41 PM

Try doing a repair installation.

 

Repair Install For Vista


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#7 x74x

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Posted 26 December 2013 - 01:43 PM

Already tried that, as I had mentioned in my first post.  I am certain it's some kind of hardware or bios problem but I am stuck.  It just keeps cycling at the loading windows screen.



#8 dc3

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Posted 26 December 2013 - 01:55 PM

I decided to reinstall windows vista from the factory restore option.  That did not work until I used the recovery discs. 

 

This is not the same as a repair installation.  This is also known as a in install upgrade.

 

Did you check out the Windows Vista Forums page?


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#9 x74x

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Posted 26 December 2013 - 02:07 PM

I have tried all of these options.  I also do not think that the OS or HD are the problem.  I have even used a working Windows XP HD on the machine and it starts to load and freezes at the exact same place.  The windows vista forums aren't going to show me any problems with this Acer.  I couldn't find anything relevant to my problem there... that is why I am here.



#10 dc3

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Posted 26 December 2013 - 02:44 PM

Well... if you read what is included at the bottom of the BIOS list in post #5 you will find that there are two possible problems suggested.

 

CMOS checksum error or CMOS battery lose occurs.

 

CMOS checksum error


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#11 x74x

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Posted 26 December 2013 - 02:51 PM

Thank you.  I am not entirely sure how to update the BIOS to be honest =/



#12 x74x

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Posted 26 December 2013 - 03:18 PM

CMOS battery wasn't in properly.  Now it's one beep and that screen is gone.  It still cycles at the startup of windows.



#13 dc3

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Posted 26 December 2013 - 03:26 PM

Thank you.  I am not entirely sure how to update the BIOS to be honest =/

 

I wasn't suggesting that you flash the BIOS (update the BIOS), only to reset it to the default values.

 

You can reset the CMOS to the default settings by removing the battery for a couple of minutes.  Try this and let us know what happens.


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#14 x74x

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Posted 26 December 2013 - 03:54 PM

You nailed it.  BIOS error of some kind.  I removed the battery and ran out the power.  I gave it a few minutes and put in the cmos battery and reset the bios settings with the correct time.  Windows loaded right up.  I am absolutely grateful for the help.  Thank you!



#15 dc3

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Posted 26 December 2013 - 04:03 PM

Happy computing!


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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