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explorer.exe and drwtsn.exe shut down after windows xp initiate


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#1 thaad

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Posted 24 December 2013 - 12:57 PM

Hi, I am a new user and many greetings.

All the trouble started when I tried to upgrade to sp3 from sp2 from Microsoft windows update page. The upgrade never ended and I had to stop it. After that, when windows restarted, a message appeared that explorer.exe had to close and immediately another message that drwtsn.exe had to close due to a mistake. I tried to format and do a clean install of windows xp sp2, but the problem seems to be there. If Itry to open internet explorer, a message appears that it has to be closed. When I tried to install a mcafee total protection, the program asked to have internet explorer 8 that I can not install. Do you  have any clues as to what happened and what should I do now?

Thank you!



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#2 hamluis

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Posted 24 December 2013 - 03:42 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 thaad

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Posted 26 December 2013 - 02:47 AM

Hi,

thank you for your reply.

I just did the above-mentioned actions and here is what I have:

 
 
 
 
MiniToolBox by Farbar  Version: 18-12-2013
Ran by Παναγιώτης (administrator) on 26-12-2013 at 09:30:31
Running from "C:\Documents and Settings\Παναγιώτης\Τα έγγραφά μου\Downloads"
Microsoft Windows XP Professional Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/26/2013 09:27:00 AM) (Source: Application Error) (User: )
Description: Ελαττωματική εφαρμογή drwtsn32.exe, έκδοση 5.1.2600.0, ελαττωματική λειτουργική μονάδα dbghelp.dll, έκδοση 5.1.2600.2180, ελαττωματική διεύθυνση 0x0001295d.
Επεξεργασία συμβάντος μέσου για [drwtsn32.exe!ws!]
 
Error: (12/26/2013 09:11:29 AM) (Source: Application Error) (User: )
Description: Ελαττωματική εφαρμογή explorer.exe, έκδοση 6.0.2900.2180, ελαττωματική λειτουργική μονάδα comctl32.dll, έκδοση 6.0.2900.2180, ελαττωματική διεύθυνση 0x0006eaee.
Επεξεργασία συμβάντος μέσου για [explorer.exe!ws!]
 
Error: (12/24/2013 00:53:18 PM) (Source: crypt32) (User: )
Description: Αποτυχημένη αυτόματη ενημέρωση για τον αριθμό ακολουθίας της ριζικής λίστας άλλου κατασκευαστή: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> με σφάλμα: Αυτή η λειτουργία επιστράφηκε επειδή έληξε η περίοδος του χρονικού ορίου.
 
Error: (12/24/2013 00:48:50 PM) (Source: Application Error) (User: )
Description: Ελαττωματική εφαρμογή drwtsn32.exe, έκδοση 5.1.2600.0, ελαττωματική λειτουργική μονάδα dbghelp.dll, έκδοση 5.1.2600.2180, ελαττωματική διεύθυνση 0x0001295d.
Επεξεργασία συμβάντος μέσου για [drwtsn32.exe!ws!]
 
Error: (12/24/2013 00:48:13 PM) (Source: Application Error) (User: )
Description: Ελαττωματική εφαρμογή explorer.exe, έκδοση 6.0.2900.2180, ελαττωματική λειτουργική μονάδα comctl32.dll, έκδοση 6.0.2900.2180, ελαττωματική διεύθυνση 0x0006eaee.
Επεξεργασία συμβάντος μέσου για [explorer.exe!ws!]
 
 
System errors:
=============
 
Microsoft Office Sessions:
=========================
Error: (12/26/2013 09:27:00 AM) (Source: Application Error)(User: )
Description: drwtsn32.exe5.1.2600.0dbghelp.dll5.1.2600.21800001295d
 
Error: (12/26/2013 09:11:29 AM) (Source: Application Error)(User: )
Description: explorer.exe6.0.2900.2180comctl32.dll6.0.2900.21800006eaee
 
Error: (12/24/2013 00:53:18 PM) (Source: crypt32)(User: )
Description:
 
Error: (12/24/2013 00:48:50 PM) (Source: Application Error)(User: )
Description: drwtsn32.exe5.1.2600.0dbghelp.dll5.1.2600.21800001295d
 
Error: (12/24/2013 00:48:13 PM) (Source: Application Error)(User: )
Description: explorer.exe6.0.2900.2180comctl32.dll6.0.2900.21800006eaee
 
 
=========================== Installed Programs ============================
 
Adobe Reader X (Version: 10.0.0)
Google Chrome (Version: 31.0.1650.63)
Google Update Helper (Version: 1.3.22.3)
McAfee Security Scan Plus (Version: 3.8.130.10)
Sweex Connected Home Universal Wireless Driver (Version: 1.0.0.0)
WebFldrs XP (Version: 9.50.7523)
Ενημέρωση για Windows XP (KB911164) (Version: 1)
Ενημέρωση για Windows XP (KB932823-v3) (Version: 3)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 35%
Total physical RAM: 1013.11 MB
Available physical RAM: 657.49 MB
Total Pagefile: 2440.38 MB
Available Pagefile: 2171.78 MB
Total Virtual: 2047.88 MB
Available Virtual: 1982.67 MB
 
========================= Partitions: =====================================
 
2 Drive c: () (Fixed) (Total:149.04 GB) (Free:145.57 GB) NTFS
 
========================= Users: ========================================
 
Š¦š˜¨ ˜©£¦ε User š ˜ \\PANAGIOTIS-LAB
 
Administrator            Guest                    HelpAssistant            
SUPPORT_388945a0         ˜¤˜š ι«ž               
† œ¤«¦Άγ ¦Ά¦΅Άž¨ιŸž΅œ £œ œ§ «¬®ε˜.
 
 
**** End of log ****
 
 
 
 
 
And here is the link from speccy:
 
 

Edited by thaad, 26 December 2013 - 02:49 AM.


#4 thaad

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Posted 26 December 2013 - 02:50 AM



#5 hamluis

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Posted 26 December 2013 - 12:07 PM

I would do ont eof two things:

 

a.  Delete everything...and reinstall XP SP2 anew...then install SP3 and all subsequent critical updates.

 

b.  Download SP3 and install it from the desktop, http://www.microsoft.com/en-us/download/details.aspx?id=24 .

 

IMO, I would try b before a, but that's just the way that I approach things.

 

Running with 1GB of RAM does not help your chances of success, IMO.

 

You are running a version of IE that is not supported by many websites and is fraught with many security vulnerabilities.

 

Louis


Edited by hamluis, 26 December 2013 - 12:10 PM.





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