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Superantispyware uninstalled itself


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#1 frankp316

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Posted 24 December 2013 - 11:47 AM

I use SAS as an on demand scanner. I was about to use it this morning when a program update popped up. I updated as I routinely would. But instead of updating, SAS uninstalled itself leaving behind empty shortcuts. So I got rid of those. This seems like an SAS bug. So i'm sure I'm not the only BC member experiencing this. Before reinstalling SAS, I thought I would let the BC experts investigate this and give us the all clear. 



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#2 FlannelBack

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Posted 24 December 2013 - 12:46 PM

Interesting, I updated SAS v5.7.1016 definitions at 11:40am this morning, no problems. I'm using it as an on demand scanner too. The only time it gives me an update pop-up is "If I have not checked for definition updates in 2 days." That rarely happens as I manually check for updates twice a day unless the computers have been off for an extended period of time.



#3 Didier Stevens

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Posted 24 December 2013 - 04:44 PM

I suggest you check the Application event log to see if you have any warnings or errors from SAS around the time this happened.


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#4 frankp316

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Posted 24 December 2013 - 06:44 PM

Doesn't seem to be anything. It was a program update, not virus definition updates. It went through the update process and then uninstalled itself. I have no other issues with my PC.



#5 quietman7

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Posted 24 December 2013 - 07:54 PM

I always download updated program versions so I can save the setup file for use on other computers, then manually install over the existing version. When doing that, SAS automatically detects the old one and provides a message that it needs to remove it before continuing.

v5.7.1008 was released 12/10/13, followed by 4 more program releases within a few days so there must be bugs the developers are ironing out. v5.7.1016 was released on 12/20/13 and they may have made some internal changes whereby updating via the GUI works more like it does when doing it manually.
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#6 frankp316

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Posted 25 December 2013 - 05:50 AM

Looks like SAS is still having problems with the update.



#7 quietman7

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Posted 25 December 2013 - 02:54 PM

IMO they probably should get the bugs fixed before kicking out one new version after another.
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#8 frankp316

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Posted 25 December 2013 - 06:34 PM

I will not reinstall it for now.



#9 quietman7

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Posted 26 December 2013 - 04:24 PM

I understand the frustration. Let's hope they get it sorted out soon.
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