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Lenovo Comp wont boot in normal mode


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11 replies to this topic

#1 Ashikabe

Ashikabe

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Posted 24 December 2013 - 12:26 AM

So I have a Lenovo laptop that untill a few days ago was working just fine. It was a little slow but nothing to worry about. Now i cant even start up windows normally. When I try and start up in normal mode it just gives me a black screen with a courser. A friend of mine had me download Hamatchi and I was stupid enough to just accept everything... -_- and my computer didn't like it.

 

A few thing that I know that I have on my computer are tubedimmer and scorpion server saver and a whole lot of PUP.conduit stuff. I know that they are bad for my computer and I had taken measures in my own hands before I came across this forum.  I ran Microsoft  Security Essentials and Malwearbytes and Malwearbytes turned up with all of the PUP.conduit things and MSE came up clean. 

I have CCleaner but have yet to run that as I don't think that an of these are going to work to well when I can only run them in safe mode. :/ 

 

If there is anything you want me to do or any suggestions for me on where to start I would love to hear them. 

 

P.S I work at bestbuy and a few of my coworkers told me that Im kind of screwed and that I would have to reformat or wipe my whole computer and install everything over again....that would be my last resort if I have to.



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#2 noknojon

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Posted 24 December 2013 - 02:24 AM

Hi -

Do you mean Hamachi ?? Rather than Hamatchi ??

 

In Safe Mode only you will have problems - Try for Safe Mode with Networking -

 

First -

Download Security Check by Screen317 from HERE
* Save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: If a security program requests permission to access the Internet, allow it to do so.

 

 

Next -

Download MiniToolBox, Save it to your desktop and run it.
Close any Firefox browsers you may have open
Checkmark the following boxes:
•Flush DNS
•Report IE Proxy Settings
•Reset IE Proxy Settings
•Report FF Proxy Settings
•Reset FF Proxy Settings
•List content of Hosts
•List IP configuration
•List last 10 Event Viewer log
•List Installed Programs
•List Users, Partitions and Memory size.
•List Minidump Files
 Click Go and copy / paste the result (Result.txt).

 

Next try this as it will run in Safe Mode -

Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

* Double-click on the Rkill desktop icon to run the tool.
* A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
* If not, delete the file, then download and use the one provided in Link 2.
* Do not reboot until instructed.
* If the tool does not run from any of the links provided, please let me know.

If normal mode still doesn't work, run the tool from safe mode.
When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

 

 

Now try to download and run this -

Please download Temp File Cleaner by Old Timer
Usage Instructions:

  • Download TFC from the download link above and save the file on your desktop.
  • Close ALL running applications as TFC will terminate them before attempting to clean up the temporary files.
  • Double-click on the TFC icon.
  • When the program opens, click on the Start button.  TFC will terminate the Explorer process and all running applications and then begin the process of cleaning out all of your temp folders.
  • When done, press OK to reboot your computer and finish the cleanup.

 

Thank You -



#3 Ashikabe

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Posted 24 December 2013 - 02:40 AM

Results of the Security Check:

 Results of screen317's Security Check version 0.99.77  

 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Security Center service is not running! This report may not be accurate! 
 Windows Firewall Enabled!  
Microsoft Security Essentials   
avast! Antivirus                
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:````````` 
 Malwarebytes Anti-Malware version 1.75.0.1300  
 Java™ 6 Update 29  
 Java 7 Update 25  
 Java version out of Date! 
 Adobe Flash Player 11.9.900.170  
 Adobe Reader XI  
 Google Chrome 31.0.1650.57  
 Google Chrome 31.0.1650.63  
````````Process Check: objlist.exe by Laurent````````  
 Microsoft Security Essentials MSMpEng.exe 
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  
````````````````````End of Log``````````````````````
 
Results of MiniToolBox:

MiniToolBox by Farbar  Version: 18-12-2013
Ran by Justin (administrator) on 23-12-2013 at 23:33:34
Running from "C:\Users\Justin\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Network
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
 
127.0.0.1       localhost
 
========================= IP Configuration: ================================
 
Intel® Centrino® Wireless-N 6150 = Wireless Network Connection (Connected)
Hamachi Network Interface = Local Area Connection 3 (Connected)
Realtek PCIe GBE Family Controller = Local Area Connection 2 (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled taskoffload=disabled
set interface interface="Local Area Connection 3" forwarding=disabled advertise=disabled metric=9000 siteprefixlength=0 nud=disabled routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled advertisedrouterlifetime=0 advertisedefaultroute=disabled currenthoplimit=0 forcearpndwolpattern=disabled enabledirectedmacwolpattern=disabled
add address name="Local Area Connection" address=192.168.137.1 mask=255.255.255.0
add address name="Wireless Network Connection 3" address=192.168.16.2 mask=255.255.255.0
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Justin-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : home
 
Wireless LAN adapter Wireless Network Connection 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 40-25-C2-32-4E-71
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Intel® Centrino® Wireless-N 6150
   Physical Address. . . . . . . . . : 40-25-C2-32-4E-70
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::4d85:ad2c:95c1:a71a%14(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.12(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 2013年12月23日 0:26:23
   Lease Expires . . . . . . . . . . : 2013年12月24日 20:13:29
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 658515394
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-6B-7F-B6-F0-DE-F1-60-8E-52
   DNS Servers . . . . . . . . . . . : 192.168.1.1
                                       184.16.33.54
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Local Area Connection 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : F0-DE-F1-60-8E-52
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.home:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  Wireless_Broadband_Router.home
Address:  192.168.1.1
 
Name:    google.com
Addresses:  2607:f8b0:400e:c03::64
 50.38.0.158
 50.38.0.162
 50.38.0.163
 50.38.0.167
 50.38.0.168
 50.38.0.172
 50.38.0.173
 50.38.0.177
 50.38.0.178
 50.38.0.182
 50.38.0.183
 50.38.0.187
 50.38.0.148
 50.38.0.152
 50.38.0.153
 50.38.0.157
 
 
Pinging google.com [50.38.0.162] with 32 bytes of data:
Reply from 50.38.0.162: bytes=32 time=10ms TTL=60
Reply from 50.38.0.162: bytes=32 time=10ms TTL=60
 
Ping statistics for 50.38.0.162:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 10ms, Maximum = 10ms, Average = 10ms
Server:  Wireless_Broadband_Router.home
Address:  192.168.1.1
 
Name:    yahoo.com
Addresses:  98.138.253.109
 98.139.183.24
 206.190.36.45
 
 
Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=103ms TTL=42
Reply from 98.139.183.24: bytes=32 time=146ms TTL=42
 
Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 103ms, Maximum = 146ms, Average = 124ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 15...40 25 c2 32 4e 71 ......Microsoft Virtual WiFi Miniport Adapter
 14...40 25 c2 32 4e 70 ......Intel® Centrino® Wireless-N 6150
 13...f0 de f1 60 8e 52 ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
 18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
 12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1     192.168.1.12     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link      192.168.1.12    281
     192.168.1.12  255.255.255.255         On-link      192.168.1.12    281
    192.168.1.255  255.255.255.255         On-link      192.168.1.12    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.1.12    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.1.12    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 14    281 fe80::/64                On-link
 14    281 fe80::4d85:ad2c:95c1:a71a/128
                                    On-link
  1    306 ff00::/8                 On-link
 14    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/23/2013 00:27:24 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/23/2013 00:20:12 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Program Files\AVAST Software\Avast\setup\avast.setup Files\AVAST Software\Avast\setup\avast.setup"  /uninstwiz ; Description = avast! Free Antivirus Setup; Error = 0x8007043c).
 
Error: (12/23/2013 00:05:47 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/22/2013 11:31:32 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\windows\system32\wbem\wmiprvse.exe; Description = ComboFix created restore point; Error = 0x8007043c).
 
Error: (12/22/2013 11:31:32 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x8007043c, This service cannot be started in Safe Mode
.
 
 
Operation:
   Instantiating VSS server
 
Error: (12/22/2013 11:31:32 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name IVssCoordinatorEx2 cannot be started during Safe Mode.
The Volume Shadow Copy service cannot start while in safe mode. [0x8007043c, This service cannot be started in Safe Mode
]
 
 
Operation:
   Instantiating VSS server
 
Error: (12/22/2013 11:05:39 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/22/2013 00:00:17 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/22/2013 01:07:23 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/22/2013 00:05:45 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (12/23/2013 11:33:31 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (12/23/2013 11:33:31 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (12/23/2013 11:32:19 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (12/23/2013 11:32:19 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (12/23/2013 11:31:42 PM) (Source: DCOM) (User: )
Description: 1084defragsvc{D20A3293-3341-4AE8-9AAF-8E397CB63C34}
 
Error: (12/23/2013 11:31:31 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (12/23/2013 11:31:31 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (12/23/2013 11:27:19 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (12/23/2013 11:27:19 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (12/23/2013 11:26:33 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
 
Microsoft Office Sessions:
=========================
Error: (12/23/2013 00:27:24 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/23/2013 00:20:12 AM) (Source: System Restore)(User: )
Description: C:\Program Files\AVAST Software\Avast\setup\avast.setup Files\AVAST Software\Avast\setup\avast.setup"  /uninstwiz avast! Free Antivirus Setup0x8007043c
 
Error: (12/23/2013 00:05:47 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/22/2013 11:31:32 PM) (Source: System Restore)(User: )
Description: C:\windows\system32\wbem\wmiprvse.exeComboFix created restore point0x8007043c
 
Error: (12/22/2013 11:31:32 PM) (Source: VSS)(User: )
Description: CoCreateInstance0x8007043c, This service cannot be started in Safe Mode
 
 
Operation:
   Instantiating VSS server
 
Error: (12/22/2013 11:31:32 PM) (Source: VSS)(User: )
Description: {e579ab5f-1cc4-44b4-bed9-de0991ff0623}IVssCoordinatorEx20x8007043c, This service cannot be started in Safe Mode
 
 
Operation:
   Instantiating VSS server
 
Error: (12/22/2013 11:05:39 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/22/2013 00:00:17 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/22/2013 01:07:23 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/22/2013 00:05:45 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
CodeIntegrity Errors:
===================================
  Date: 2013-12-22 23:46:38.116
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-12-22 23:46:38.038
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-12-21 13:20:11.524
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\VMLaunch\BuddyVM.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-12-21 13:20:11.415
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\VMLaunch\BuddyVM.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-12-20 22:28:57.574
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\VMLaunch\BuddyVM.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-12-20 22:28:57.496
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\VMLaunch\BuddyVM.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-12-16 16:52:48.613
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\VMLaunch\BuddyVM.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-12-16 16:52:48.519
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\VMLaunch\BuddyVM.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-12-16 00:20:13.515
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\VMLaunch\BuddyVM.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-12-16 00:20:13.437
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\VMLaunch\BuddyVM.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
=========================== Installed Programs ============================
 
?O???[?t?V?“?h???[??
?OEUEA?c By ´?OiI¶μA WINDOWS 7 THEME 1.00
64 Bit HP CIO Components Installer (Version: 7.2.8)
Active Protection System (Version: 1.70.11)
Adobe AIR (Version: 2.7.1.19610)
Adobe Community Help (Version: 3.5.23)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.170)
Adobe Flash Player 11 Plugin (Version: 11.9.900.170)
Adobe Photoshop Elements 10 (Version: 10.0)
Adobe Photoshop.com Inspiration Browser (Version: 3.07)
Adobe Reader XI (Version: 11.0.00)
Adobe Shockwave Player 11.6 (Version: 11.6.3.633)
Apple Application Support (Version: 2.3.4)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
Audiosurf
Autodesk SketchBook Express 2011 sp2 (Version: 5.20.0000)
Battle.net
Best Buy pc app (Version: 3.2.0.0)
BioExcess (Version: 7.0.67.0)
Bonjour (Version: 3.0.0.10)
BufferChm (Version: 140.0.212.000)
c3μ ̄μANCAoNC(Aria The Scarlet Ammo) Windows 7 THEME 1.00
CCleaner (Version: 3.27)
China English Patch (Version: 1.0.0.0)
ComicRack v0.9.143 (Version: v0.9.143)
Corel Painter Sketch Pad
Corel SketchPad - ICA (Version: 1.0)
CyberLink YouCam (Version: 3.1.3623)
D110 (Version: 140.0.283.000)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Delete Virtual-Mate Launcher (Version: 1.0.0)
Destinations (Version: 140.0.77.000)
DeviceDiscovery (Version: 140.0.212.000)
Diablo III
Diva Online (Version: 0.0.1.0)
Don't Starve
Dota 2
EgisTec ES603 WDM Driver (Version: 3.0.10.4)
Elements 10 Organizer (Version: 10.0)
Energy Management (Version: 6.0.2.1)
Figures of Happiness (Version: 1.1)
Google Chrome (Version: 31.0.1650.63)
Google Update Helper (Version: 1.3.22.3)
GPBaseService2 (Version: 140.0.211.000)
Guild Wars 2
Harem Party (Version: 1.00.0000)
Hearthstone
HP Customer Participation Program 14.0 (Version: 14.0)
HP Imaging Device Functions 14.0 (Version: 14.0)
HP Photo Creations (Version: 1.0.0.${CAB_VERSION})
HP Photosmart D110 All-In-One Driver Software 14.0 Rel. 7 (Version: 14.0)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 14.0 (Version: 14.0)
HP Update (Version: 5.003.001.001)
HPAppStudio (Version: 140.0.95.000)
HPPhotoGadget (Version: 140.0.524.000)
HPProductAssistant (Version: 140.0.212.000)
IconHandler 32 bit (Version: 1.0)
IconHandler 64 bit (Version: 1.0)
Intel PROSet Wireless
Intel® Control Center (Version: 1.2.1.1007)
Intel® Management Engine Components (Version: 7.0.0.1144)
Intel® Processor Graphics (Version: 9.17.10.2932)
Intel® PROSet/Wireless WiFi Software (Version: 14.00.0000)
Intel® Rapid Storage Technology (Version: 10.1.5.1001)
Intel® Wireless Display
Intel® Wireless Display (Version: 2.0.27.0)
IntelR PROSet/Wireless WiMAX Software (Version: 6.02.1000)
IPM (Version: 1.1)
iTunes (Version: 11.0.4.4)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
Java™ 6 Update 29 (Version: 6.0.290)
Junk Mail filter update (Version: 16.4.3505.0912)
Katawa Shoujo
League of Legends (Version: 3.0.0)
Lenovo EasyCamera (Version: 1.11.0209.1)
Lenovo EE Boot Optimizer (Version: 0.0.1.6)
Lenovo OneKey Recovery (Version: 7.0.1628)
Lenovo Security Suite (Version: 2.0.11.0)
LogMeIn Hamachi (Version: 2.1.0.374)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MarketResearch (Version: 140.0.212.000)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Single Image 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Security Client (Version: 4.4.0304.0)
Microsoft Security Essentials (Version: 4.4.304.0)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SkyDrive (Version: 16.4.6013.0910)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft VC9 runtime libraries (Version: 2.0.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft XNA Framework Redistributable 4.0 (Version: 4.0.20823.0)
Movie Maker (Version: 16.4.3505.0912)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Mumble 1.2.3 (Version: 1.2.3)
NCLauncher (plaync)
NCsoft Launcher (Version: 1.5.19002)
Network64 (Version: 140.0.215.000)
Network64 (Version: 140.0.221.000)
Neverwinter
Nexon Game Manager
osu! (Version: 0.0.0.0)
Painter Sketch Pad (Version: 1.1)
Pando Media Booster (Version: 2.6.0.9)
Photo Gallery (Version: 16.4.3505.0912)
Port Locker (Version: 1.0.5.24)
Power2Go (Version: 5.6.0.7303)
PS_AIO_07_D110_SW_Min (Version: 140.0.142.000)
PSE10 STI Installer (Version: 10.0)
puush (Version: 1.0.0.0)
QuickTime (Version: 7.74.80.86)
QuickTransfer (Version: 140.0.98.000)
RaidCall (Version: 7.2.0-1.0.5185.0)
Rainmeter (Version: 2.4 r1678)
Realtek Ethernet Controller Driver For Windows 7 (Version: 7.21.531.2010)
Realtek High Definition Audio Driver (Version: 6.0.1.6282)
Realtek USB 2.0 Reader Driver (Version: 6.1.7600.10008)
Registration (Version: 01)
RocketDock 1.3.5
Rosetta Stone Ltd Services (Version: 3.2.21)
Rosetta Stone TOTALe (Version: 4.5.5.0)
Rusty Hearts
Scan (Version: 140.0.80.000)
Seagate Replica 5.0.7001.11609 (Version: 5.0.7001.11609)
Seagate Replica: core components (64 bit) (Version: 5.0.7001.11609)
Seagate Replica: custom runtimes (64 bit) (Version: 1.0.0.3)
Seagate Replica: Viewer components (64 bit) (Version: 5.0.7001.11609)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Shared C Run-time for x64 (Version: 10.0.0)
Skype? 6.3 (Version: 6.3.107)
SmartWebPrinting (Version: 140.0.186.000)
SolutionCenter (Version: 140.0.214.000)
Soluto (Version: 1.3.1207.0)
Starbound
StarCraft II
Status (Version: 140.0.256.000)
Steam (Version: 1.0.0.0)
swMSM (Version: 12.0.0.1)
Synaptics Pointing Device Driver (Version: 15.2.7.0)
TeamSpeak 3 Client (Version: 3.0.10.1)
TeamViewer 8 (Version: 8.0.19045)
TERA (Version: 1.41)
Toolbox (Version: 140.0.428.000)
TrayApp (Version: 140.0.212.000)
TurboTax 2011
TurboTax 2011 WinPerFedFormset (Version: 011.000.2999)
TurboTax 2011 WinPerReleaseEngine (Version: 011.000.0474)
TurboTax 2011 WinPerTaxSupport (Version: 011.000.0214)
TurboTax 2011 woriper (Version: 011.000.1562)
TurboTax 2011 wrapper (Version: 011.000.0121)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (Version: 3)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2826026) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2837593) 32-Bit Edition
Updater (Version: 2.6.49)
Ventrilo Client (Version: 3.0.8)
VeriFace (Version: 4.0.0.1224)
VLC media player 2.0.5 (Version: 2.0.5)
Wacom Tablet (Version: 6.3.1w3)
WebReg (Version: 140.0.212.017)
WebTablet FB Plugin (Version: 2.0.0.6)
WebTablet IE Plugin (Version: 1.1.0.12)
WebTablet Netscape Plugin (Version: 1.1.0.10)
Winamp (Version: 5.63 )
Winamp Detector Plug-in (Version: 1.0.0.1)
Windows Driver Package - Lenovo (ACPIVPC) System  (12/02/2010 6.1.0.1) (Version: 12/02/2010 6.1.0.1)
Windows Live Communications Platform (Version: 16.4.3505.0912)
Windows Live Essentials (Version: 16.4.3505.0912)
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0)
Windows Live Installer (Version: 16.4.3505.0912)
Windows Live Mail (Version: 16.4.3505.0912)
Windows Live Messenger (Version: 16.4.3505.0912)
Windows Live MIME IFilter (Version: 16.4.3505.0912)
Windows Live Photo Common (Version: 16.4.3505.0912)
Windows Live PIMT Platform (Version: 16.4.3505.0912)
Windows Live SOXE (Version: 16.4.3505.0912)
Windows Live SOXE Definitions (Version: 16.4.3505.0912)
Windows Live UX Platform (Version: 16.4.3505.0912)
Windows Live UX Platform Language Pack (Version: 16.4.3505.0912)
Windows Live Writer (Version: 16.4.3505.0912)
Windows Live Writer Resources (Version: 16.4.3505.0912)
WinRAR 4.20 (64-bit) (Version: 4.20.0)
World of Tanks
XSplit Broadcaster (Version: 1.3.1306.2101)
YUME MIRU KUSURI (Version: 1.00.0000)
μTorrent (Version: 3.1.3)
ス」チ饑フレムカ
网游加速小助手(??) (Version: 2.0.45.89)
星空のメモリア-Wish upon a shooting star- (Version: 1.00.0000)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 33%
Total physical RAM: 6058.17 MB
Available physical RAM: 4008.94 MB
Total Pagefile: 12114.35 MB
Available Pagefile: 10248.1 MB
Total Virtual: 4095.88 MB
Available Virtual: 3971.52 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:552.22 GB) (Free:30.87 GB) NTFS
2 Drive d: (LENOVO) (Fixed) (Total:29 GB) (Free:26.25 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\JUSTIN-PC
 
Administrator            Guest                    Justin                   
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****
 
Rkill results (in safemode):

Rkill 2.6.4 by Lawrence Abrams (Grinler)
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 12/23/2013 11:36:43 PM in x64 mode. (Safe Mode)
Windows Version: Windows 7 Home Premium Service Pack 1
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * No issues found.
 
Checking Windows Service Integrity: 
 
 * COM+ Event System (EventSystem) is not Running.
   Startup Type set to: Automatic
 
 * Security Center (wscsvc) is not Running.
   Startup Type set to: Automatic (Delayed Start)
 
 * Windows Update (wuauserv) is not Running.
   Startup Type set to: Automatic (Delayed Start)
 
Searching for Missing Digital Signatures: 
 
 * C:\windows\System32\UxTheme.dll : 332,288 : 08/05/2012 02:19 PM : 8bf20c54ffb37cfb960f708ffa813fa7 [NoSig]
 +-> C:\windows\SysWOW64\uxtheme.dll : 245,760 : 07/13/2009 05:11 PM : 43964fa89ccf97ba6be34d69455ac65f [Pos Repl]
 +-> C:\windows\winsxs\amd64_microsoft-windows-uxtheme_31bf3856ad364e35_6.1.7600.16385_none_01d98c7b2040a1b9\uxtheme.dll : 332,288 : 07/13/2009 05:41 PM : d29e998e8277666982b4f0303bf4e7af [Pos Repl]
 +-> C:\windows\winsxs\wow64_microsoft-windows-uxtheme_31bf3856ad364e35_6.1.7600.16385_none_0c2e36cd54a163b4\uxtheme.dll : 245,760 : 07/13/2009 05:11 PM : 43964fa89ccf97ba6be34d69455ac65f [Pos Repl]
 
Checking HOSTS File: 
 
 * HOSTS file entries found: 
 
  127.0.0.1       localhost
 
Program finished at: 12/23/2013 11:37:16 PM
Execution time: 0 hours(s), 0 minute(s), and 32 seconds(s)
 
~~P.S. didnt ask me to reboot my comp yet.
 
and now ill run tempfile cleaner. when all is done should i be able to run in normal mode?
 
Thanks so much! :D
 
 


#4 Ashikabe

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Posted 24 December 2013 - 02:55 AM

So I rebooted my comp and tried to start it up in normal mode and the same thing still happened. :/ Could it be m drivers need updating?



#5 noknojon

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Posted 24 December 2013 - 03:55 AM

First ........................

Is this computer set to run in Japanese ?? - If not the infection is severe -

 

NOTE

Microsoft Security Essentials  
avast! Antivirus 
 
You have 2 active Antivirus programs. Please uninstall one.

 

 

Java™ 6 Update 29 
Java 7 Update 25 
Java version is out of Date! Version7 Update45 is current
Uninstall all old versions and do not accept any extras offered during the update.

 

Uninstall µTorrent (Version: 3.1.3)

 

You have just started -

 

Your computer shows traces of Zero Access infection -

As you are badly infected, please follow the instructions in the Preparation Guide starting at Step #6.

 

If you are unable to complete any step, please post the topic and leave a full description of your problems

 

When you have done that, start a new topic and post the required logs to  Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts.

 

 Please Use Copy / Paste for your responses, and Do Not Attach them unless your helper requests this.

 

 If Help Bot responds to your topic, please follow his Step #1 so the team will be notified.

 

 After doing this, please reply back in this thread with a link to the new topic so we can closed this one.

 
Thank You -

 

We are unable to go past this point in this forum area -


Edited by hamluis, 24 December 2013 - 02:42 PM.
Removed unnecessary JRT instruction, told OP to post in MR - Hamluis


#6 Social Jeevi

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Posted 25 December 2013 - 08:08 AM

I would recommend a clean boot. You can try these steps.

 

http://support.microsoft.com/kb/929135


Regards

Social Jeevi

 

Follow me on twitter: @socialjeevi


#7 noknojon

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Posted 25 December 2013 - 09:45 PM

These show that further cleaning is required by the experts

 

?O???[?t?V?“?h???[??
?OEUEA?c By ´?OiI¶µA WINDOWS 7 THEME 1.00
c3µ?µANCAoNC(Aria The Scarlet Ammo) Windows 7 THEME 1.00
YUME MIRU KUSURI (Version: 1.00.0000)
µTorrent (Version: 3.1.3)
????????
???????(??) (Version: 2.0.45.89)
???????-Wish upon a shooting star- (Version: 1.00.0000)

 

My computer will not reproduce the Japanese characters -

 

Please follow my instructions posted above -



#8 cryptodan

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Posted 25 December 2013 - 09:51 PM

I second Noknojon's advice. You have ran Combofix, and that tool requires expert analysis.

#9 Ashikabe

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Posted 25 December 2013 - 09:53 PM

I have my computer set up to read Japanese because some of my games require that I have my settings to be that way. I ran that one program that you suggested and I can't get on the internet any more so I'm replying on my phone.

#10 noknojon

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Posted 26 December 2013 - 12:09 AM

The games have infected your system, and your attempt to remove the infection has not helped.

 

Please follow my advice above for an expert to help you.

Otherwise your computer will NEVER reboot -

 

Thank You -



#11 Ashikabe

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Posted 26 December 2013 - 03:52 AM

Thanks for your advice and help on the situation...but the problem now is my computer does not have internet any more so I can't even post the results on here....or on the form I need to be on.I'm currently using my phone to contact you.

#12 noknojon

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Posted 26 December 2013 - 04:51 AM

You will need to borrow a laptop or notepad to transfer programs to and fro .............

These will be transferred via USB drives between computers -

So 2 or 3 clean USB Flash drives will be needed (about $10 to $30) -

 

Otherwise we are not able to help -

 

Please post your topic as instructed and spend 2 days trying to borrow another computer.

 

This way we can try to help for free - Option 2 is a Repair Shop and about $300 to $500 minimum.

 

The cost will be more at this time of the year, if you can find a shop that is open - - -

 

Thank You -






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