Mod Edit: Split from http://www.bleepingcomputer.com/forums/t/518202/windows-update-never-completes/ - Hamluis.
This is my first post
I was wondering why I haven't seen windows updates lately. I'm running a Dell Dimension 8200 with XP SP3 installed. When I went to the Microsoft site to check for Windows updates (and I know that XP is losing support in April 2014 so I want to make sure I have all the updates now) I got this error message:
The website has encountered a problem and cannot display the page you are trying to view. Take the following steps to try solving the problem: I took those steps and nothing happened.
The error number was 0x8024801.
I went to the Microsoft site and downloaded that program--the diagcab file asked me to tell it which program opened it and I have no idea so I can't run it
I did find another Microsoft program (Windows Fix it) that fixes Windows update but in the middle of the process, I got an error message that the Windows Power shell failed to install. I disabled my firewall and tried again to no avail. My antivirus program shows no infections. I've used Ccleaner to clean out garbage but that didn't resolve this issue.
I did notice, however, that in the past week, the computer takes about 5 minutes to shut down and reboot. This never happened before. As soon as I go to the start button to shut down. the hourglass comes up and stays up for about 3 minutes. Then the shutdown/reboot process continues as usual but slower.
But why Windows update isn't working, I'm clueless about that. All my other programs are working.
As recommended here, I downloading a program from microsoft to update IE 8 that solved the problem for others. I downloaded the Microsoft program but got an error message that said that Microsoft could not verify the integrity of the update.inf.file and I should make sure the crytographic service is running. I checked and it is indicated as started.
My concern is that Microsoft Fix it connect install the Power shell and stops so I suspect I have a registry error somewhere. My bigger concern is that if that's the case, I know there are a lot of bogus registry fixes out there and I've seen complaints all over the Internet that most of them don't work. So I'm at a standstill with this.
I know I could reinstall Windows XP then service pack 2 then service pack three but a custom install would wipe out all my programs and I have a lot of stuff working on this computer. If there were a good program that really works to fix the registry, I would be interested. Otherwise, if there's a simple fix for this I'm all ears.
Edited by hamluis, 23 December 2013 - 02:27 PM.
PM sent new OP - Hamluis.