I have a Toshiba satellite P875-S7310 running. I have Windows 8.1 pro with media center and I have Norton as my anti virus. I have been trying to figure out how I can remove Trojan:JS/Medfos.B. I cant get Norton to remove it and I want to be sure I remove all of it. I tried restoring from multiple restore points but when the restore point is finished I get a message that the operation could not be completed because its missing a file. I tried 3 different restore points. When that did not work I tried to reset back to factory out of box but I get the same message I was getting from the restore point that it was not able to complete the operation. Also told me no HDD. Don't know if this is related but I have been having trouble downloading up to date drivers. The drivers will download but when I click to install them they don't do anything. Since I have been having trouble downloading up to date drivers, I bought a driver update software called "Driver Finder". I heard good things about it and it had really good reviews so I hope I did not get ripped off there. All in all my laptop has been sluggish, sometimes not letting me click on links and not allowing me to search with the search engine of my choice. Also, not sure if this is relevant but about a month ago my screen went white and than I got a message saying the FBI has been recording all my activity and that They found something illegal. it didn't say exactly what they found. it just showed examples of illegal computer usage (i.e. piracy, child pornography, causing viruses, gambling online) It said that I have a fine of $200 and I have 48 hours to pay the fine and if I don't they will hold criminal charges against me. That did not seem right to me so I turned off my laptop real fast by holding down the power button. I have not had any problems with the blue screen people claim they get afterword's. I ran my Norton anti virus after that and it found nothing so figured all was well.
That's pretty much all of it. If there's any more information I can get anybody just let me know. I would appreciate any help you all can offer me.
Thank you in advance.