Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Epson scanner will never work.


  • Please log in to reply
4 replies to this topic

#1 polarbearcub

polarbearcub

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:02:06 AM

Posted 22 December 2013 - 06:02 PM

I installed Epson XP-302/XP-305 for the second time, but the scanner is still not working. I even used my Wi-Fi address on the All-in-One printer by using the printer's screen and choosing the Network and putting the password, and I installed the USB thing too, but even the USB scanning is not working, and the e-mail scanning doesn't work either. The scanning doesn't work at all! And on my computer I opened the Epson Scan program but it says that "Connection to scanner is not working." And I went to see the settings on the Epson Scan program, and the scanner list have no addresses. What address should I put? The driver updates don't work either. I have a Windows 8.1 laptop, and the laptop is HP Pavilion 15.

 

Answer me soon, please.



BC AdBot (Login to Remove)

 


#2 Chris Cosgrove

Chris Cosgrove

  • Moderator
  • 7,133 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Scotland
  • Local time:12:06 AM

Posted 22 December 2013 - 08:00 PM

I have an Epson all in one as well, if a different model, and had no problems installing it, both by USB (1 computer) and wi-fi ( a second one). However I have seen at least one report on BC where the poster discovered that a firmware updaate on the printer solved her problem.

 

I would suggest you go to the Epson site and download all the latest drivers, the link is here -

 

http://www.epson.co.uk/gb/en/viewcon/corporatesite/products/mainunits/driver/11536/24/375067

 

This printer is at least certainlyy rated for Win 8.X

 

Chris Cosgrove



#3 polarbearcub

polarbearcub
  • Topic Starter

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:02:06 AM

Posted 23 December 2013 - 03:49 AM

I would suggest you go to the Epson site and download all the latest drivers, the link is here -

 

http://www.epson.co.uk/gb/en/viewcon/corporatesite/products/mainunits/driver/11536/24/375067

 

The link is not working, it takes forever to load. But I did download the latest drivers, and it didn't work either. But I think the issue is the thing that the scanner settings say that there is no address in the scanner. It says "Scanner's name: Scanner 1" and then next to it, it says "Address: Not found".

 

What should I put to the settings?

 

Edit: Now the USB scan works, but the wireless scan doesn't work yet, but I think because the address is needed for the scanner. What address should I put? And I found out I have to put an IP address to the scanner settings, but which IP address? The IPv4, IPv6, the public IP, or which one?


Edited by polarbearcub, 23 December 2013 - 04:56 AM.


#4 Chris Cosgrove

Chris Cosgrove

  • Moderator
  • 7,133 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Scotland
  • Local time:12:06 AM

Posted 27 December 2013 - 07:49 PM

Ah, I have just run into this problem with another all in one scanner / printer.

 

I think from what you are saying, your scanner is not connected to your wi-fi system. You need to get it to be recognised by your router. Somewhere in the scanner control panel there will be a setting for connecting to a router. All you should have to do is input the router security key into the scanner - whatever you use, WPA or WEP - and it should connect to it. Once it does, you should then have your computer look for a wireless printer and it should find your newly accessible wireless connected scanner/printer !

 

Just one note - WPA and WEP passwords are case sensitive. I spent ten minutes on this Canon I was connecting before I discovered that it WAS capable of inputting lower case letters. Naturally, I hadn't looked at the manual before starting such a simple job !

 

Happy New Year when it comes,

 

Chris Cosgrove



#5 polarbearcub

polarbearcub
  • Topic Starter

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:02:06 AM

Posted 30 December 2013 - 05:50 PM

Ah, I have just run into this problem with another all in one scanner / printer.

 

I think from what you are saying, your scanner is not connected to your wi-fi system. You need to get it to be recognised by your router. Somewhere in the scanner control panel there will be a setting for connecting to a router. All you should have to do is input the router security key into the scanner - whatever you use, WPA or WEP - and it should connect to it. Once it does, you should then have your computer look for a wireless printer and it should find your newly accessible wireless connected scanner/printer !

 

Just one note - WPA and WEP passwords are case sensitive. I spent ten minutes on this Canon I was connecting before I discovered that it WAS capable of inputting lower case letters. Naturally, I hadn't looked at the manual before starting such a simple job !

 

Happy New Year when it comes,

 

Chris Cosgrove

Okay, this time it worked. Now the Wireless scanner works! :3






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users