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blocked files from printer


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#1 agvol

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Posted 22 December 2013 - 05:25 PM

My printer won't print!  It will print one page and then act like it's going to print the next, but it won't.  Can't delete the print job...it just gets stuck there.  I have to reboot for it to print the next page and then it just starts all over again, only printing one page and getting stuck. I have checked and run everything imaginable.  The only info I can get is that the files dleawbgw.exe and dleacoms.exe are blocked and to allow access.  Don't know how to do that.  



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#2 hamluis

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Posted 22 December 2013 - 08:24 PM

Post the exact error message received, please.

 

Printer manufacturer and model?

 

MS Fixit, Printing/Printer Problems

 

Louis



#3 agvol

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Posted 22 December 2013 - 10:06 PM

There is no error message. Dell v313. When I run the troubleshooting program with Dell support it just ends up telling me that those two files are blocked

#4 agvol

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Posted 22 December 2013 - 10:09 PM

I have run programs to check for malware and adware, I have updated dricers and software, I have chatted with Norton support and reinstalled the printer.

#5 hamluis

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Posted 23 December 2013 - 08:28 AM

What does Norton Support...have to do with your situation?

 

Have you tried the printer on a different system?

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis






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