Hi I am trying to help my neighbor. Her laptop will not go online. First the ethernet cable drivers were not installed.. Installed them. Ran CCleaner, avg, Malwarebytes (on fast & it found 1.. Removed it./restarted PC) Now I am running it on the Full scan...
It is Windows 7 ... 32... Internet explorer 11.02
When I go online it gives me this error:
This Page can't be displayed
-make sure the web address http://msn.com is correct
-Look for the Page with your search engine
-Refresh the page in a few minutes
It gives me the option to fix connection problems.. when I click on it I get told Troubleshooting couldnt identify the problem.
If I go to a page she has never been, it just stays a blank page & doesnt go anywhere...
Ping results are attached..
Any advice? TYIA