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cannot connect to internet


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#1 breakthis2

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Posted 22 December 2013 - 01:43 AM


 
I can only seem to connect to the internet in safe mode I have done the avast, malware bites, and comodo virus, malware,security scan.  I can see the internet name, it has 5 bars so its a good signal,  and says connected but at the very top under the name where the house it, it says no connection or cannot access internet.  Im not sure what else to do or what I can do to prevent this in the future. Also when not in safemode the internet will come up briefly but go down again. my family watches movies online, on websites and streams netflix frequently. also my neighbors internet will go out also and it says limited acess.



 
I can only seem to connect to the internet in safe mode I have done the avast, malware bites, and comodo virus, malware,security scan.  I can see the internet name, it has 5 bars so its a good signal,  and says connected but at the very top under the name where the house it, it says no connection or cannot access internet.  Im not sure what else to do or what I can do to prevent this in the future. Also when not in safemode the internet will come up briefly but go down again. my family watches movies online, on websites and streams netflix frequently. also my neighbors internet will go out also and it says limited acess.

Attached Files


Edited by breakthis2, 22 December 2013 - 09:54 PM.


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#2 breakthis2

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Posted 23 December 2013 - 09:44 AM

Also while Using spybot(running A scan) spybbot. Told me i was trying to delete it (spybot) a bunch of files kept popping up saying attempting to delete spybot by me but i was not trying to.

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#5 breakthis2

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Posted 02 January 2014 - 01:49 PM

Hello I am still having the same issues plus the computer will turn on,i hear our running then will click and turn off.
And no original Windows CD

#6 Elise

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Posted 03 January 2014 - 07:45 AM

Hello, my name is Elise and I'll assist you with this issue.

 

Is this a laptop or a desktop? How far does it boot up before it turns off? This kind of problem usually is hardware related (PSU for example).

 

Are you able to get into windows at all at this point?


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#7 breakthis2

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Posted 06 January 2014 - 10:14 AM

its a laptop, it would get up completely and just shut off if i tried to get online or open a program but if i didnt touch anything it would stay on for hours. so now i have disabled the auto restart on error and am able to get on the internet. i am not sure what the problem still is though 

thanks!



#8 Elise

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Posted 06 January 2014 - 10:22 AM

Okay, lets first see what (if any) errors are present.

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

regards, Elise


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#9 breakthis2

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Posted 06 January 2014 - 12:20 PM

im not very computer savvy but i extracted everything and ran the program but it doesnt tell me anything like "run scan" or "do" this.. not sure how i can make it scan for the errors



#10 Elise

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Posted 06 January 2014 - 12:24 PM

It will do that when it is run, just continue with the next step. :)


regards, Elise


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#11 breakthis2

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Posted 06 January 2014 - 12:41 PM

i ran it it did not scan



#12 Elise

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Posted 06 January 2014 - 01:12 PM

Just start the program then click Edit and Select All. After you do that you click File and Save As. A Save file window will open. Name the file bsod.txt, save it and post it in your next reply, thats all. :)


regards, Elise


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#13 breakthis2

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Posted 08 January 2014 - 10:00 AM

after i do the edit select all nothing come up



#14 Elise

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Posted 08 January 2014 - 10:08 AM

Can you make a screenshot of what you see when you start bluescreenview?  To do this, open Bluescreenview, press the Printscreen (PrScn) button on your keyboard, then click Start, type paint and click on Paint. Once Paint is open, press Ctrl + V to paste the screenshot, then save and exit the file and attach it to your next reply.


regards, Elise


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#15 breakthis2

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Posted 08 January 2014 - 10:11 AM

is there a program i can download for the screen shot






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