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repairing disc errors . . .


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#1 stirlingarts

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Posted 21 December 2013 - 09:04 PM

The situation is with an ASUS netbook running Windows 8, 64-bit.

 

While my computer was running today, it made an unintentional trip to the floor. I continued to use it without difficulty, but got an error when I went to shut it down. I turned it off with the power button. When I turned it back on, I got the message that there were issues (can't remember the exact wording) and, after doing a long diagnostic check, I got the message "Repairing disc errors. This may take over an hour to complete." So, I'm good with that, just hoping the repair will work. But it's been about 3-4 hours now. Should I just let it keep running?

 

Thanks for any help or advice.



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#2 cryptodan

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Posted 21 December 2013 - 09:27 PM

Yes keep it going.

#3 stirlingarts

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Posted 21 December 2013 - 09:38 PM

Thanks, cryptodan. I was reading on some other forums that they let this run for 2 days and it never stopped(!) So . . . when should I give up and go on to Plan B?



#4 cryptodan

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Posted 21 December 2013 - 10:03 PM

How big is the drive in question?

#5 stirlingarts

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Posted 21 December 2013 - 10:11 PM

500GB



#6 cryptodan

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Posted 21 December 2013 - 10:13 PM

Id let it go for 12 to 15 hours

#7 stirlingarts

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Posted 21 December 2013 - 10:20 PM

OK, thanks so much for your help!



#8 stirlingarts

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Posted 22 December 2013 - 01:13 PM

OK, I let it run for 17 hours without success. At the end of that time, the hard drive light was not lit and the message was still displayed. I turned off the computer and booted into the repair screen (F9). Tried a couple of things and then used the cmd prompt and entered these commands:

 

bootrec/FixMbr

(this completed successfully)

 

botrec/FixBoot

(this completed successfully)

 

bootrec/RebuildBcd

(this completed successfully)

 

chkdsk/r

(this was unsuccessful due to write protection)

 

then tried

 

chkdsk C:/f/r/x

 

result: File record segment 2864 is unreadable--this is the result for all file segments from 2864 onward

 

So, what are my options now? Any suggestions?

 

Thanks in advance.



#9 cryptodan

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Posted 22 December 2013 - 01:29 PM

Do you know what kind of hard drive it is?

#10 stirlingarts

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Posted 22 December 2013 - 01:52 PM

500 GB 5400RPM SATA hard drive



#11 cryptodan

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Posted 22 December 2013 - 01:56 PM

Is it is a Seagate, Western Digital, Samsung, Hitachi?

#12 stirlingarts

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Posted 22 December 2013 - 02:28 PM

Hey crytodan, I just discovered that my netbook is still covered by an accidental damage protection warranty. I think I'll just stop here and start the repair/replacement process with Asus. Thank you again for all your help.



#13 stirlingarts

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Posted 22 December 2013 - 02:39 PM

p.s. If it hadn't been for your question about the kind of hard drive, I wouldn't have discovered that my computer had this protection--so, a double thank you!



#14 cryptodan

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Posted 22 December 2013 - 03:34 PM

You are welcome, the reason I asked about the hard drive type is to see if you could do a hard drive diagnostic to see if there are errors.




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