CyberDefender, which is known for aggressively marketing its MyCleanPC, MaxMySpeed and DoubleMySpeed brands in the United States
If any of this quoted item is even roughly correct, the programs are generally Scams, or Useless in their output and diagnostic methods.
Not to mention their Advertising methods.
Quick research puts them along side the many other useless Boost Software programs out there.
Sorry but I would Uninstall any program that is related to USTech or Cyberdefender in any way -
Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/
* Double-click on the Rkill desktop icon to run the tool.
* A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
* If not, delete the file, then download and use the one provided in Link 2.
* Do not reboot until instructed.
* If the tool does not run from any of the links provided, please let me know.
If normal mode still doesn't work, run the tool from safe mode.
When the scan is done Notepad will open with rKill log.
Post it in your next reply.
NOTE. rKill.txt log will also be present on your desktop.
Please scan your computer with Genuine ESET Online Scanner
Disable active Antivirus and Antimalware programs How To Temporarily Disable Your Anti-virus
This scan is best performed with Internet Explorer, as it uses ActiveX
If you will not use Internet Explorer, then please read item 3 in this post
1 - Open Internet Explorer and hold down Control (Ctrl) key and click on This Link to open ESET OnlineScan in a new window.
2 - Click the ESET Online Scanner button.
3 - For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
a - Click on eset.exe to download the ESET Smart Installer. Save it to your desktop.
b - Double click on the icon on your desktop.
5 - Click the Start button.
6 - Accept any security warnings from your browser.
7 - Under scan settings, check "Scan Archives" and "Remove found threats"
8 - Click Advanced settings and select the following:
* Scan potentially unwanted applications
* Scan for potentially unsafe applications
* Enable Anti-Stealth technology
9 - ESET will then download updates for itself, install itself, and begin scanning your computer.
10 - Please be patient as this will take some time (first time scans are always longer).
11 - When the scan completes, click List Threats
12 - Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
13 - Click the Back button and then Click the Finish button.
NOTE:Sometimes if ESET finds no infections it will not create a log.
If you lose the log it can be found at C:\Program Files\ESET\EsetOnlineScanner\log.txt
If no infections are found then please tell me -
You can ignore any ESET detection of AdwCleaner...it is a false positive detection.
Please download AdwCleaner by Xplode and save to your Desktop.
+ NOTE : Please close or save all work, as the computer will be Rebooted
+ Double-click on AdwCleaner.exe to run the tool.
+ Vista/Windows 7/8 users right-click and select Run As Administrator.
+ Click on the Scan button. (only once)
+ AdwCleaner will begin...be patient as the scan may take some time to complete.
+ After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
+ NOW - Click on the Clean button. (only once)
+ Press OK when asked to close all programs and follow the onscreen prompts.
+ Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
+ After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
+ Copy and paste the contents of that logfile in your next reply.
+ A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
Please download Temp File Cleaner by Old Timer
* Close ALL running applications as TFC will terminate them before attempting to clean up the temporary files.
* Double-click on the TFC icon.
* Vista / Windows 7 & 8 users Right click on the icon and select Run as Administrator
* When the program opens, click on the Start button.
* TFC will terminate the Explorer process and all running applications and then begin the process of cleaning out all of your temp folders.
* When done, press OK and reboot your computer to finish the cleanup.
No log is produced, but please Reboot to finish the clean-up -
Thank You -
Spell Check Edit -
Edited by noknojon, 23 December 2013 - 07:45 PM.