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Black/Blank Screen upon Normal Windows 7 Startup


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#1 XSJ

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Posted 21 December 2013 - 01:46 PM

Hello,

 

I have a ThinkPad Edge E430, 64bit Windows 7 computer that is under warranty. Upon normal startup, I am able to load Windows 7 and get to the user login screen. After logging in, I get a black screen and can see the mouse cursor but no applications ever load. I think there is a problem that is preventing windows explorer from loading.

 

I'm not sure if this is related, but a few days before this started happening I received a Windows Action Center notice that the small.CA virus was detected on my computer. I ran Windows Defender, Malwarebytes, McAfee Virus Scan, and Emisoft Emergency Scanner, but none of them turned up any problems.

 

I'm able to run my computer through Windows safe mode with networking at the moment normally.

 

Do you know if this is a software problem and if so is it fixable? If it's a hardware problem, my computer is under warranty and I can send it back.

 

Thanks,

XSJ



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#2 dc3

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Posted 21 December 2013 - 05:29 PM

In the Advanced Boot Options where you chose Safe Mode with Networking there is the option to Repair your computer.  Give this a try.


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#3 XSJ

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Posted 21 December 2013 - 07:01 PM

Hi dc3,

 

I have tried the startup repair option in the advanced boot options before Windows start. It told me to remove any recently installed external connections (which I didn't have any external connections) and restart. I restarted and tried to load Windows normally, but now I cannot get past the welcome page. The cursor turns into a round circle and just keeps spinning without ever continuing on.

 

Regards,

XSJ


Edited by XSJ, 22 December 2013 - 03:26 AM.





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