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This program contains a virus and will be shut down


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3 replies to this topic

#1 Iammaryk

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Posted 21 December 2013 - 12:52 PM

I am having this happen with everything I download and I do not know what to do to fix it. Everything I think will fix it I can't download.

Edit: Moved topic from Windows 7 to the more appropriate forum. ~ Animal

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#2 xXToffeeXx

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Posted 21 December 2013 - 01:26 PM

This sound like you are infected with ZeroAccess, this will need elevated help:

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

 

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#3 Iammaryk

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Posted 21 December 2013 - 02:53 PM

It will not let me do that either --says it has a virus.



#4 xXToffeeXx

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Posted 21 December 2013 - 03:04 PM

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

See this point. If you cannot get any of the logs then still make a new topic. We cannot deal with infections such as ZeroAccess because of the way it infects your computer and we can only use certain tools in this section.

 

xXToffeeXx~


~If I am helping you and you have not had a reply from me in two days, please send me a PM~

 

logo-25.pngID Ransomware - Identify What Ransomware Encrypted Your Files [Support Topic] - If we have helped you out and you want to support what we do, you can do so here

 

 ~Twitter~ | ~Malware Analyst at Emsisoft~





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