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computer hangs on start up


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#1 wv2sc

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Posted 21 December 2013 - 11:02 AM

Good morning. Over the past few weeks, my HP Pavilion p6710f computer started hanging during shut down which required me to hold the power button to shut down.  At that time, I was having no other issues.  Yesterday morning, I tried printing a document but it wouldn't print, so I tried shutting down and it hung again during the shut down process.  When I restarted, the document printed immediately on start up, but then my computer hung while programs were loading.  I could move the cursor, but couldn't click any icons.  When moving the cursor over the taskbar, it just spins.  Ctrl-Alt-Del wouldn't allow me to access task manager.   So...I restarted in Safe Mode w/ Networking and ran Avast and MBAM.  No viruses and no malware.  I also tried System Restore, but get an error stating that my antivirus software might be preventing the restore.  I disabled Avast and tried again and received the same results.  Any help/ideas would be greatly appreciated. 


Edited by wv2sc, 21 December 2013 - 11:06 AM.


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#2 hamluis

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Posted 21 December 2013 - 12:39 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 dc3

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Posted 21 December 2013 - 12:46 PM

If you have applications or programs running when you do a hard shutdown it can damage files.

 

Try running sfc /scannow, this command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 

Click on Start  and type cmd in the Search box.
 
In the pane above  right click on Command Prompt and choose Run as administrator.
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
 
A page similar to the one below will open.
 
commandprompt_zps212bc71a.png
 
Type in sfc /scannow and then press Enter to start the scan.  Please notice the space between sfc and the /scannow.
 
If the scan finds no integrity  problems in the first portion of the scan it should stop, to be sure that the scan has stopped wait five minutes, then type in exit and press Enter to stop the scan.

Edited by dc3, 21 December 2013 - 12:51 PM.

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#4 wv2sc

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Posted 21 December 2013 - 01:18 PM

Louis,

 

Thanks for you assistance.  Following are the results from MiniToolBox:

 

MiniToolBox by Farbar  Version: 18-12-2013
Ran by dparks (administrator) on 21-12-2013 at 13:12:07
Running from "C:\Users\dparks\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Network
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================

System errors:
=============
Error: (12/21/2013 01:12:04 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (12/21/2013 01:12:04 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (12/21/2013 01:12:04 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (12/21/2013 01:10:54 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (12/21/2013 01:10:54 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (12/21/2013 01:10:54 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (12/21/2013 01:10:52 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (12/21/2013 01:10:52 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (12/21/2013 01:10:52 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (12/21/2013 01:10:53 PM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}

Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (Version: 13.2.1)
Adobe Acrobat X Pro - English, Français, Deutsch (Version: 10.1.8)
Adobe AIR (Version: 3.8.0.1430)
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Adobe Flash Player 11 Plugin (Version: 11.9.900.170)
Agatha Christie - Peril at End House (Version: 2.2.0.95)
Akamai NetSession Interface
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AMD Fuel (Version: 2011.1013.1702.28713)
AMD Problem Report Wizard (Version: 3.0.851.0)
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Canon Utilities CameraWindow DC 8 (Version: 8.4.0.3)
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HPLaserJet200color-M251_HelpLearnCenter_SI (Version: 1.01.0000)
HPLJDXPHelper (Version: 020.021.004)
HPLJUTCore (Version: 3.00.0003)
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hppLaserJetService (Version: 009.022.00816)
hppM251LaserJetService (Version: 001.015.00029)
hpStatusAlerts (Version: 030.027.1140)
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Microsoft Office Proofing Tools 2013 Preview - English (Version: 15.0.4128.1014)
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Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
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========================= Memory info: ===================================

Percentage of memory in use: 19%
Total physical RAM: 3839.29 MB
Available physical RAM: 3082.66 MB
Total Pagefile: 7676.75 MB
Available Pagefile: 6945.78 MB
Total Virtual: 4095.88 MB
Available Virtual: 3971.79 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:918.5 GB) (Free:759.06 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:12.91 GB) (Free:1.59 GB) NTFS

========================= Users: ========================================

User accounts for \\DPARKS-HP

Administrator            dparks                   Guest                   

**** End of log ****

 

Here's the Speccy Snapshot:

 

http://speccy.piriform.com/results/fiPsz2zCFf33StYBoUmAQPY

 

Thanks,

 

Drew



#5 wv2sc

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Posted 21 December 2013 - 01:34 PM

dc3,

 

Thank you.  I ran the scan...it finished and states that windows resource protection did not find any integrity violations.

 

Thanks again,

 

Drew



#6 dc3

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Posted 21 December 2013 - 01:34 PM

Open the Control Panel and click on Administrative Tools and click on Services.

 

Scroll down to Remote Procedure Call Service, right click on it and choose Start.

 

Scroll down to Security Accounts Manager Service, right click on it and choose Start.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 wv2sc

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Posted 21 December 2013 - 01:38 PM

dc3,

 

The remote procedure call service was already started.  It won't allow me to start Security Accounts Manager Service in Safe Mode.



#8 dc3

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Posted 21 December 2013 - 01:43 PM

Why are you doing this in Safe Mode?

 

Try this after booting up normally.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 wv2sc

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Posted 21 December 2013 - 01:48 PM

dc3.

 

When I boot up normally, my computer locks up/hangs before I'm able to do anything. Any ideas?



#10 dc3

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Posted 21 December 2013 - 02:11 PM

Ah... a fourth down and three wood situation.

 

Let's do a Repair Installation.

 

A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
 
Part A, Steps 1a - 6a
 
The ISO image will need to be burned to a DVD in order to create a bootable installation disc.
 
1a)  To burn a ISO file to a DVD please download ImgBurn and install it.
 
2a)  Insert a blank DVD into your CD/DVD drive tray, and then close the tray.
 
3a)  Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
4a)  Click on the Browse for a file icon:
 
ImgBurn2_zpsaea72ba9.png
 
5a)  Locate the ISO file you want to burn, and click on the Open button.
 
6a)  Click on the blue arrow to start burning the bootable DVD.
 
imageburn11_zpse44f577b.png
 
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B, Steps 1b - 10b
 
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8b)  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10b)  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.
 
 
 
Using the installation disc to access Command Prompt
 
Instructions for a Windows 7 Repair installation.
 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
 
Part A, Steps 1a - 6a
 
The ISO image will need to be burned to a DVD in order to create a bootable installation disc.
 
1a)  To burn a ISO file to a DVD please download ImgBurn and install it.
 
2a)  Insert a blank DVD into your CD/DVD drive tray, and then close the tray.
 
3a)  Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
4a)  Click on the Browse for a file icon:
 
ImgBurn2_zpsaea72ba9.png
 
5a)  Locate the ISO file you want to burn, and click on the Open button.
 
6a)  Click on the blue arrow to start burning the bootable DVD.
 
imageburn11_zpse44f577b.png
 
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B, Steps 1b - 10b
 
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7b)  Click on the Command Prompt from the list of recovery tools in System Recovery Options and type chkdsk /r
 
w75_zps9941e858.png

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 wv2sc

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Posted 21 December 2013 - 02:28 PM

Ok...I don't have a disc, so I'm downloading the image now (35 min remaining). 



#12 dc3

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Posted 21 December 2013 - 03:01 PM

I'll be around until the wife gets home this afternoon.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 wv2sc

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Posted 21 December 2013 - 03:41 PM

Ok…burned the image and ran the start up repair.  It only took a few seconds and said Startup Repair could not detect a problem.  I rebooted and still having same problem with hanging.  Next I followed your instructions and tried to run chkdsk from the command prompt, but it said "cannot lock current drive"  "Windows cannot run disk checking on this volume because it is write protected."  



#14 wv2sc

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Posted 21 December 2013 - 03:42 PM

Forgot to mention that, at the command prompt after entering chkdsk /r, it also stated "The type of the file system is NTFS".



#15 dc3

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Posted 21 December 2013 - 03:51 PM

The file system should be NTFS, that's correct.

 

Try this command   chkdsk C: /f /r /x   notice the spaces.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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