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Unable to remove virus with antivirus


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#1 Kingoj

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Posted 21 December 2013 - 08:42 AM

Unable to remove Virus:Win32/Virut.gen!epo from Windows 8 computer with antivirus. Pls how can I remove it manually?


Edited by hamluis, 21 December 2013 - 12:13 PM.
No logs, moved from MRL to AII - Hamluis.


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#2 Broni

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Posted 21 December 2013 - 09:19 PM

Welcome aboard p22002758.gif

 

If this is Virut it's bad news.

 

Let's see...

 

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • IMPORTANT! UN-check Remove found threats
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

 


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