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Printer and Device file disappered


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#1 ronkar

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Posted 21 December 2013 - 07:23 AM

Turned computer on in the morning, tried to install new printer and there is no printers or devices shown in the file. It says printer is installed but just sends documents to the queue. dell xps computer I 7 processor 9 gigs ram.  Please help. 



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#2 hamluis

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Posted 21 December 2013 - 12:00 PM

Sounds like the typical printer problem where files pile up in the printer queue without printing.  I usually just uninstall/reinstall the printer and it clears it.

 

Louis



#3 ronkar

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Posted 21 December 2013 - 05:05 PM

The computer takes the software, but in the file, devices and printers nothing shows up. Just a blank screen.  When I try to add a printer it looks for the available printer and it's not there.  That's were I get stuck.  I don't know where all the other devices and printers went that were there 2 days ago.



#4 hamluis

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Posted 22 December 2013 - 11:02 AM

Printer manufacturer and model?

 

How is the printer connected (bluetooth, USB, etc.)?

 

What other printers are/were connected when things were going smoothly?  Connection type, manufacturer and model for each, please.

 

Are you saying that nothing is reflected under Hardware & Sound/Devices & Printers via Control Panel?

 

Louis



#5 ronkar

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Posted 22 December 2013 - 11:49 AM

The printer is Hp 1606dn (new) connected usb. Other printer is a Hp Office pro L7780 All-in-one usb  ( works fine) the old printer was a HP 1200 Laser jet (Works Fine).  HP 8500A Office jet Pro /connected wireless/ also works fine.  When I go In the control panel and click on printers/devices I get a blank screen.  I don't know when this started, I just noticed when I tried to install the new printer.  Usually I just have to Plug the printer in and it is installed.  I ran HP Support Assistant and it tells me the printers are all installed and ready, but the HP1606dn isn't connected. 



#6 hamluis

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Posted 22 December 2013 - 03:10 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#7 ronkar

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Posted 22 December 2013 - 04:27 PM

MiniToolBox by Farbar  Version: 18-12-2013
Ran by Ron (administrator) on 22-12-2013 at 16:18:38
Running from "C:\Users\Ron\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/22/2013 11:55:39 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.16428, time stamp: 0x525b664c
Faulting module name: atiumdag.dll, version: 8.14.10.761, time stamp: 0x4bf1b848
Exception code: 0xc00000fd
Fault offset: 0x0000e05f
Faulting process id: 0xf58
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

 

Error: (12/22/2013 11:51:10 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.MFCLOC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"1".
Dependent Assembly Microsoft.VC80.MFCLOC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

 

Error: (12/22/2013 10:37:51 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.MFCLOC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"1".
Dependent Assembly Microsoft.VC80.MFCLOC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

 

Error: (12/22/2013 06:15:47 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.16428, time stamp: 0x525b664c
Faulting module name: atiumdva.dll, version: 8.14.10.263, time stamp: 0x4bf1b762
Exception code: 0xc00000fd
Fault offset: 0x0000483d
Faulting process id: 0xc10
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

 

Error: (12/22/2013 06:15:30 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.16428, time stamp: 0x525b664c
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc00000fd
Fault offset: 0x0002df0f
Faulting process id: 0x11dc
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

 

Error: (12/22/2013 05:56:57 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.MFCLOC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"1".
Dependent Assembly Microsoft.VC80.MFCLOC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

 

Error: (12/21/2013 04:59:34 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.MFCLOC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"1".
Dependent Assembly Microsoft.VC80.MFCLOC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

 

Error: (12/21/2013 04:56:47 PM) (Source: MsiInstaller) (User: StudioXPS)
Description: Product: Microsoft .NET Framework 2.0 (x64) -- Setup has determined that this version of .NET Framework is part of your operating system and cannot be installed or uninstalled with this setup. Use Windows Update for all future updates to .NET Framework.  Setup will now exit.

 

Error: (12/21/2013 03:05:28 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.MFCLOC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"1".
Dependent Assembly Microsoft.VC80.MFCLOC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

 

Error: (12/21/2013 02:40:59 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.MFCLOC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"1".
Dependent Assembly Microsoft.VC80.MFCLOC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

 

System errors:
=============
Error: (12/22/2013 11:52:04 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

 

Error: (12/22/2013 11:51:32 AM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error:
%%-2147221164

 

Error: (12/22/2013 11:51:32 AM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error:
%%-2147221164

 

Error: (12/22/2013 11:51:24 AM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.

 Feature: %%886

 Error Code: 0x8007045a

 Error description: A dynamic link library (DLL) initialization routine failed.

 Reason: %%892

 

Error: (12/22/2013 11:51:09 AM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error:
%%-2147221164

 

Error: (12/22/2013 10:38:55 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

 

Error: (12/22/2013 10:38:18 AM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.

 Feature: %%886

 Error Code: 0x8007045a

 Error description: A dynamic link library (DLL) initialization routine failed.

 Reason: %%892

 

Error: (12/22/2013 10:38:17 AM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error:
%%-2147221164

 

Error: (12/22/2013 10:38:17 AM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error:
%%-2147221164

 

Error: (12/22/2013 10:37:46 AM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error:
%%-2147221164

 

Microsoft Office Sessions:
=========================
Error: (12/22/2013 11:55:39 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.16428525b664catiumdag.dll8.14.10.7614bf1b848c00000fd0000e05ff5801ceff3642a909a8C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\system32\atiumdag.dlle27cfa81-6b29-11e3-95a1-f04da23a2996

 

Error: (12/22/2013 11:51:10 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.MFCLOC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\MFC80U.DLL

 

Error: (12/22/2013 10:37:51 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.MFCLOC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\MFC80U.DLL

 

Error: (12/22/2013 06:15:47 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.16428525b664catiumdva.dll8.14.10.2634bf1b762c00000fd0000483dc1001ceff0725e180a7C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\system32\atiumdva.dll67a5cf7d-6afa-11e3-a2f9-f04da23a2996

 

Error: (12/22/2013 06:15:30 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.16428525b664cntdll.dll6.1.7601.18247521ea8e7c00000fd0002df0f11dc01ceff06f4f8d894C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\SysWOW64\ntdll.dll5d7a5158-6afa-11e3-a2f9-f04da23a2996

 

Error: (12/22/2013 05:56:57 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.MFCLOC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\MFC80U.DLL

 

Error: (12/21/2013 04:59:34 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.MFCLOC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\MFC80U.DLL

 

Error: (12/21/2013 04:56:47 PM) (Source: MsiInstaller)(User: StudioXPS)
Description: Product: Microsoft .NET Framework 2.0 (x64) -- Setup has determined that this version of .NET Framework is part of your operating system and cannot be installed or uninstalled with this setup. Use Windows Update for all future updates to .NET Framework.  Setup will now exit.(NULL)(NULL)(NULL)(NULL)(NULL)

 

Error: (12/21/2013 03:05:28 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.MFCLOC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\MFC80U.DLL

 

Error: (12/21/2013 02:40:59 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.MFCLOC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\MFC80U.DLL

 

=========================== Installed Programs ============================

7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
Adobe Acrobat X Pro (Version: 10.1.8)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.170)
Adobe Flash Player 11 Plugin (Version: 11.9.900.170)
CCleaner (Version: 4.08)
Cisco WebEx Meetings
Corel Graphics - Windows Shell Extension (Version: 15.2.0.686)
Corel Graphics - Windows Shell Extension (Version: 15.2.686)
Corel Graphics - Windows Shell Extension 64 Bit (Version: 15.2.686)
CorelDRAW Graphics Suite X5 - BR (Version: 15.3)
CorelDRAW Graphics Suite X5 - Capture (Version: 15.3)
CorelDRAW Graphics Suite X5 - Common (Version: 15.3)
CorelDRAW Graphics Suite X5 - Connect (Version: 15.3)
CorelDRAW Graphics Suite X5 - Custom Data (Version: 15.3)
CorelDRAW Graphics Suite X5 - Draw (Version: 15.3)
CorelDRAW Graphics Suite X5 - EN (Version: 15.3)
CorelDRAW Graphics Suite X5 - ES (Version: 15.3)
CorelDRAW Graphics Suite X5 - Extra Content
CorelDRAW Graphics Suite X5 - Extra Content (Version: 15.0)
CorelDRAW Graphics Suite X5 - Filters (Version: 15.3)
CorelDRAW Graphics Suite X5 - FontNav (Version: 15.3)
CorelDRAW Graphics Suite X5 - FR (Version: 15.3)
CorelDRAW Graphics Suite X5 - IPM (Version: 15.3)
CorelDRAW Graphics Suite X5 - PHOTO-PAINT (Version: 15.3)
CorelDRAW Graphics Suite X5 - Photozoom Plugin (Version: 15.0)
CorelDRAW Graphics Suite X5 - Redist (Version: 15.0)
CorelDRAW Graphics Suite X5 - Setup Files (Version: 15.3)
CorelDRAW Graphics Suite X5 - VBA (Version: 15.3)
CorelDRAW Graphics Suite X5 - VideoBrowser (Version: 15.3)
CorelDRAW Graphics Suite X5 - VSTA (Version: 15.3)
CorelDRAW Graphics Suite X5 - WT (Version: 15.3)
CorelDRAW Graphics Suite X5 (Version: 15.3)
CorelDRAW® Graphics Suite X5 (Version: 15.2.0.686)
Crystal Reports 2008 Runtime (Version: 12.0.0.683)
D3DX10 (Version: 15.4.2368.0902)
Defraggler (Version: 2.15)
Dell System Detect (Version: 5.4.0.4)
Google Chrome (Version: 31.0.1650.63)
Google Update Helper (Version: 1.3.22.3)
Hewlett-Packard ACLM.NET v1.2.2.3 (Version: 1.00.0000)
HiDef Media Player 1.1.12 (Version: 1.1.12)
HP Customer Experience Enhancements (Version: 6.0.1.8)
HP LaserJet Professional P1100-P1560-P1600 Series
HP Officejet Pro 8500 A910 Basic Device Software (Version: 22.0.334.0)
HP Officejet Pro 8500 A910 Help (Version: 140.0.2.2)
HP Officejet Pro 8500 A910 Product Improvement Study (Version: 22.0.334.0)
HP Support Assistant (Version: 7.4.45.4)
HP Update (Version: 5.002.005.003)
hppLaserJetService (Version: 001.001.0.0)
hppP1100P1560P1600SeriesLaserJetService (Version: 001.001.0.0)
hppusgP1100P1560P1600Series (Version: 1.0.0.1)
HPSSupply (Version: 2.1.1.0000)
I.R.I.S. OCR (Version: 12.3.4)
Junk Mail filter update (Version: 15.4.3502.0922)
Malwarebytes Anti-Exploit version 0.09.3.1000 (Version: 0.09.3.1000)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MarketResearch (Version: 130.0.374.000)
Media Player Classic - Home Cinema v1.5.2.3456 (Version: 1.5.2.3456)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Security Client (Version: 4.4.0304.0)
Microsoft Security Essentials (Version: 4.4.304.0)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual Studio Tools for Applications 2.0 - ENU (Version: 9.0.30729)
Microsoft Visual Studio Tools for Applications 2.0 Runtime (Version: 9.0.30729)
Mozilla Firefox 24.0 (x86 en-US) (Version: 24.0)
Mozilla Maintenance Service (Version: 24.0)
MozyHome (Version: 2.24.1.358)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
My Dell (Version: 3.4.6361.48)
Peachtree Accounting 2009 (Version: 16.00.00)
Peachtree Complete Accounting 2009 (Version: 16.00.00)
PeachTree Signature Ready Forms (Version: 6.3.0)
Pervasive PSQL v10 Workgroup (32-bit) (Version: 10.0.204.000)
Recuva (Version: 1.48)
Sage Software Integration Services (Version: 2.2.2240)
ScorpionSaver (Version: 1.0.0.0)
ScorpionSaver Services (Version: 1.0.0.0)
Speccy (Version: 1.24)
Tweaking.com - Windows Repair (All in One) (Version: 2.1.0)
Visual Basic for Applications ® Core - English (Version: 6.4.99.69)
Visual Basic for Applications ® Core (Version: 6.4.99.69)
WD SmartWare (Version: 1.1.0.7)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live Family Safety (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)

 

========================= Memory info: ===================================

Percentage of memory in use: 23%
Total physical RAM: 9206.93 MB
Available physical RAM: 7015.23 MB
Total Pagefile: 18412.03 MB
Available Pagefile: 15913.9 MB
Total Virtual: 4095.88 MB
Available Virtual: 3957.5 MB

 

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:853.29 GB) (Free:800.84 GB) NTFS
4 Drive f: (New Volume) (Fixed) (Total:78.12 GB) (Free:77.44 GB) NTFS
6 Drive i: () (Fixed) (Total:189.92 GB) (Free:106.62 GB) NTFS

 

========================= Users: ========================================

User accounts for \\STUDIOXPS

Administrator            Guest                    Ron                     

 

**** End of log ****


Edited by hamluis, 24 December 2013 - 04:20 PM.
Edited for readability - Hamluis.


#8 ronkar

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Posted 24 December 2013 - 03:27 PM

http://speccy.piriform.com/results/YnBYliZ8sKQJnYwt7ZzeqQc



#9 hamluis

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Posted 24 December 2013 - 04:45 PM

Lots of Visual C++ errors, see http://stackoverflow.com/questions/4023936/why-i-dont-have-microsoft-vc80-mfc-file, see all errors on MiniToolBox refeerencing Microsoft VC80 MFCLOC.  Per link, the errors point to a pre-release version of the Redistrutable...I think that I would install the 2005 Redisbributable package at http://www.microsoft.com/en-us/download/details.aspx?id=18471 .

 

You also seem to have NET Framework problems...I would install NET 3.5, SP1, http://www.microsoft.com/en-us/download/details.aspx?id=22 .

 

IMO, these types of errors occur because some of the programs you have installed...use versions of Windows components which you don't have installed.  That's just a guess, based on what I read in the error messages and links referencing such.

 

After making those changes...I'd see how the system performs for a day or two.

 

You seem to have a large (IMO) number of printer drivers installed...I think I'd uninstall all of them, then reinstall the ones which are current.  Some printers are installed multiple times.

 

Louis


Edited by hamluis, 24 December 2013 - 04:47 PM.


#10 ronkar

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Posted 25 December 2013 - 12:25 PM

Moderator from Killeen , Texas.  I would like to thank you for all your help, I followed your directions blindly, not having a clue what I was doing.  I just couldn't believe you fixed my problem, everything is working just fine.  Thanks again. 



#11 hamluis

hamluis

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Posted 25 December 2013 - 03:09 PM

You are welcome...my batting average is pretty low, but I get lucky once in a while :).

 

Happy computing :).

 

Louis






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