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White screen

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2 replies to this topic

#1 needafix20112012


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Posted 20 December 2013 - 10:11 PM

Hi a friend was using my spare computer and told me that the computer has a white screen. Upon examination it appears that when the computer is rebooted I can see Windows Vista load, the desktop comes up and then the screen goes white. When I try the control atl delete the options for restart, task manager, etc come up. however if I select task manager the screen goes white again.

I used the farbar scanning tool. the results are belwo. Can someone please help me with a fix script to repair the maching. the OS is Vista 32 bit. Here are the details:


Mod Edit:  Removed FRST data, not allowed/used in this forum...doesn't appear to be malware situation - Hamluis.

Edited by hamluis, 26 December 2013 - 01:51 PM.

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#2 compuease


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Posted 20 December 2013 - 11:09 PM

Run CCleaner then malwarebytes. Eliminate obvious malware. See what the issues are then..


Personally I would also uninstall Norton Internet Security, AVG and all toolbars, then install Microsoft Security Essentials, do a full scan.


You may want to run the Norton removal tool as well to remove all traces, registry entries, etc




Reboot pc after this, then I bet it will also run a lot better at that point..

Edited by compuease, 20 December 2013 - 11:16 PM.

#3 dc3


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Posted 22 December 2013 - 10:57 AM

What is the make and model of this computer?


If you run two active antivirus programs you will have false positives, this can also cause BSODs.


From my persona experience I believe AVAST is the better of the options posted.



Please do the following in the order they are posted.


Please download AdwCleaner and run it.
An image like the one below will open, click on Scan.
Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.  
Click on Clean to remove the selected items.  
You will receive a message telling you that all programs will be close so that the infections can be removed.  Click on Ok.
When cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your next post.

Please download Junkware Removal Tool.
Open your browser and go to Downloads, then click on the Junkware Removal Tool to install it.  
Click on Run to initiate the installation.
To avoid potential conflicts, temporarily disable your antivirus and firewall.  You will want to be offline when you do this.
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.  Copy and this and then post this in your topic.


Please download and install Speccy to provide us with information about your computer.  When the  FileHippo website opens, click on Download latest version in the upper right pane.
When Speccy opens you will see a screen similar to the one below.
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
The following screen will appear, click on Yes.
The following screen will appear, click on Copy to Clipboard.
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.





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