I believe my Windows 7 Home Premium is infected. I have run Malwarebytes and removed malware, ran Kaspersky Rescue Disc and also removed a viruses (many of the infected files were listed as password protected). There was a file that Kaspersky could not remove, but it quarantined.
I then tried to delete a user account that was administrator (the probable source), but it says "user logged in" (the account wasn't logged in) and when I went system properties-->user profiles, the user is not listed. What do I do next?
I don't have a Windows disc to reinstall, as I bought it as a download from Microsoft when it first came out. Is it necessary to do a clean install, or is it possible to remove the virus? Does Kaspersky keep a log on Windows to tell me what the infections were that were removed or quarantined?
Also, I am unable to do anything on the user account, such as change the desktop background.