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Unable to delete user account, virus


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#1 Notanewb

Notanewb

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Posted 20 December 2013 - 09:24 PM

I believe my Windows 7 Home Premium is infected.  I have run Malwarebytes and removed malware, ran Kaspersky Rescue Disc and also removed a viruses (many of the infected files were listed as password protected).  There was a file that Kaspersky could not remove, but it quarantined.  

I then tried to delete a user account that was administrator (the probable source), but it says "user logged in" (the account wasn't logged in) and when I went system properties-->user profiles, the user is not listed.  What do I do next?  

I don't have a Windows disc to reinstall, as I bought it as a download from Microsoft when it first came out.  Is it necessary to do a clean install, or is it possible to remove the virus?  Does Kaspersky keep a log on Windows to tell me what the infections were that were removed or quarantined?

Also, I am unable to do anything on the user account, such as change the desktop background.



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