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Possible Infection broke MS office 2013


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3 replies to this topic

#1 Rigible

Rigible

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  • 6 posts
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  • Local time:02:57 AM

Posted 19 December 2013 - 10:46 AM

received a pop up window asking to update office 2013. I clicked no and now Office does not work.  I am posting here to check for possible malware as the cause.

 

dds-log>>

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 10.0.9200.16720  BrowserJavaVersion: 10.45.2
Run by administrator at 9:19:30 on 2013-12-19
Microsoft Windows 7 Ultimate   6.1.7601.1.1252.1.1033.18.16255.12186 [GMT -5:00]
.
AV: AVG Internet Security Network Edition *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Internet Security Network Edition *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Program Files (x86)\AVG\AVG9\avgchsva.exe
C:\Program Files (x86)\AVG\AVG9\avgrsa.exe
C:\Program Files (x86)\AVG\AVG9\avgcsrva.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Dell\DW WLAN Card\WLTRYSVC.EXE
C:\Windows\system32\WLANExt.exe
C:\Program Files\Dell\DW WLAN Card\bcmwltry.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Dell\Dell Data Protection\Access\Advanced\Wave\Trusted Drive Manager\TdmService.exe
C:\Program Files\Common Files\SPBA\upeksvr.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Acronis\Agent\agent.exe
C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedul2.exe
c:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\AskPartnerNetwork\Toolbar\apnmcp.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
C:\Program Files\Dell\Dell Data Protection\Access\Advanced\Wave\EMBASSY Client Core\EmbassyServer.exe
C:\Program Files\Intel\iCLS Client\HeciServer.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe
C:\Program Files (x86)\Kaseya\CISTEC70967759543267\AgentMon.exe
C:\Program Files (x86)\Kaseya\CISTEC70967759543267\KasAVSrv.exe
C:\Windows\system32\o2flash.exe
c:\Windows\SysWOW64\srvany.exe
c:\Windows\sysWOW64\SDIOAssist.exe
C:\Program Files\Microsoft Office 15\ClientX64\integratedoffice.exe
C:\Program Files (x86)\Dell\Dell KM632 Wireless Keyboard Caps Lock Indicator\OSDSrv.exe
C:\Program Files\Dell\Dell Data Protection\Access\Advanced\hapi64\pbadrvsvc.exe
C:\Program Files (x86)\SonicWALL\SSL-VPN\NetExtender\NEService64.exe
C:\Program Files (x86)\AVG\AVG9\avgam.exe
C:\Program Files (x86)\AVG\AVG9\avgnsa.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Dell\Dell Data Protection\Access\Advanced\Wave\Authentication Manager\WaveAMService.exe
C:\Program Files (x86)\RealVNC\VNC4\WinVNC4.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\RealVNC\VNC4\winvnc4.exe
C:\Program Files\Dell\Feature Enhancement Pack\DFEPService.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
C:\Program Files (x86)\Kaseya\CISTEC70967759543267\extensions\lua.exe
C:\Program Files (x86)\Kaseya\CISTEC70967759543267\extensions\lua.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
c:\kworking\KRlyCLis.exe
C:\Program Files (x86)\AVG\AVG9\avgcsrvx.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\AVG\AVG9\avgcsrva.exe
c:\kworking\KORepCln.exe
c:\kworking\KORepStatus.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files\Dell\DW WLAN Card\WLTRAY.EXE
C:\Program Files\Dell\Dell Data Protection\Access\Advanced\Wave\Trusted Drive Manager\TdmNotify.exe
C:\Program Files\Dell\Feature Enhancement Pack\DFEPApplication.exe
C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files (x86)\SonicWALL\SSL-VPN\NetExtender\NEGui.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files (x86)\Google\Update\1.3.22.3\GoogleCrashHandler.exe
C:\Program Files\Dell\Feature Enhancement Pack\SmartSettings.exe
C:\Program Files (x86)\Dell\Dell KM632 Wireless Keyboard Caps Lock Indicator\LaunchOSDSrv.exe
C:\Program Files (x86)\Intel\Intel® USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe
C:\Program Files (x86)\Dell\Dell KM632 Wireless Keyboard Caps Lock Indicator\IndicatorOSD.exe
C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\acrotray.exe
C:\Program Files (x86)\Kaseya\CISTEC70967759543267\KaUsrTsk.exe
C:\Program Files (x86)\Common Files\Acronis\Timounter\TimounterMonitor.exe
C:\Program Files (x86)\AskPartnerNetwork\Toolbar\Updater\TBNotifier.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Google\Update\1.3.22.3\GoogleCrashHandler64.exe
C:\Program Files (x86)\Intel\Intel® Integrated Clock Controller Service\ICCProxy.exe
C:\Program Files (x86)\RealVNC\VNC4\vncclipboard.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\SysWOW64\RunDll32.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Windows\system32\mmc.exe
c:\kworking\kf51600.exe
c:\kworking\KRlyCCon.exe
C:\Users\administrator\Desktop\k6ttmhdm.exe
C:\Program Files (x86)\AskPartnerNetwork\Toolbar\Toolbar.exe
C:\Users\administrator\Desktop\procexp.exe
C:\Users\administrator\Desktop\procexp64.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/ig/redirectdomain?brand=LENP&bmod=LENP
mWinlogon: Userinit = userinit.exe,
BHO: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG9\avgssie.dll
BHO: Ask Toolbar: {4F524A2D-5637-006A-76A7-7A786E7484D7} - 
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Adobe Acrobat Create PDF Toolbar Helper: {AE7CD045-E861-484f-8273-0445EE161910} - c:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - 
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
BHO: Adobe Acrobat Create PDF from Selection: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - c:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
TB: Ask Toolbar: {4F524A2D-5637-006A-76A7-7A786E7484D7} - 
TB: Adobe Acrobat Create PDF Toolbar: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - c:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: Adobe Acrobat Create PDF Toolbar: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - c:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
TB: Ask Toolbar: {4F524A2D-5637-006A-76A7-7A786E7484D7} - 
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
mRun: [Chicony_OSD] "C:\Program Files (x86)\Dell\Dell KM632 Wireless Keyboard Caps Lock Indicator\LaunchOSDSrv.exe"
mRun: [USB3MON] "C:\Program Files (x86)\Intel\Intel® USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe"
mRun: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIconLaunch.exe "C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe" 60
mRun: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrotray.exe"
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [KASHCISTEC70967759543267] "C:\Program Files (x86)\Kaseya\CISTEC70967759543267\KaUsrTsk.exe"
mRun: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
mRun: [AcronisTimounterMonitor] C:\Program Files (x86)\Common Files\Acronis\Timounter\TimounterMonitor.exe
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [ApnTBMon] "C:\Program Files (x86)\AskPartnerNetwork\Toolbar\Updater\TBNotifier.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
StartupFolder: C:\Users\ADMINI~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\SMARTS~1.LNK - C:\Program Files\Dell\Feature Enhancement Pack\SmartSettings.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\BLUETO~1.LNK - C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: DisableCAD = dword:1
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - 
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - 
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {6EEFD7B1-B26C-440D-B55A-1EC677189F30} - hxxps://nanocomp.itguardian.com/NELX.cab
TCP: NameServer = 192.168.12.7 192.168.12.8
TCP: Interfaces\{20668500-DC0F-4A8E-BF70-F951514C3D64} : DHCPNameServer = 192.168.12.7 192.168.12.8
TCP: Interfaces\{233AC386-A20A-42C7-9BA4-36499C5B19AD} : DHCPNameServer = 192.168.32.2
TCP: Interfaces\{6DBDD255-1194-40CC-8A4B-3AF93E523A13} : DHCPNameServer = 192.168.12.7 192.168.12.8
TCP: Interfaces\{6DBDD255-1194-40CC-8A4B-3AF93E523A13}\4444745756374775966496 : DHCPNameServer = 198.153.192.30 198.153.194.30
TCP: Interfaces\{6DBDD255-1194-40CC-8A4B-3AF93E523A13}\7677962756C6563737 : DHCPNameServer = 10.10.1.7 10.10.1.8
TCP: Interfaces\{6DBDD255-1194-40CC-8A4B-3AF93E523A13}\84F4453505C4F44535F54427168647F5332313 : DHCPNameServer = 192.168.44.1 192.168.44.1
TCP: Interfaces\{6DBDD255-1194-40CC-8A4B-3AF93E523A13}\96261686E6 : DHCPNameServer = 172.16.2.5 172.18.82.11 4.2.2.2
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG9\avgpp.dll
Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\office15\MSOSB.DLL
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
LSA: Authentication Packages =  msv1_0 wvauth
LSA: Notification Packages =  scecli C:\Program Files\WIDCOMM\Bluetooth Software\BtwProximityCP.dll
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\31.0.1650.63\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: Lync Browser Helper: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - 
x64-BHO: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG9\avgssiea.dll
x64-BHO: Ask Toolbar: {4F524A2D-5637-006A-76A7-7A786E7484D7} - 
x64-BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - 
x64-BHO: Microsoft SkyDrive Pro Browser Helper: {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - 
x64-BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
x64-TB: Ask Toolbar: {4F524A2D-5637-006A-76A7-7A786E7484D7} - 
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
x64-Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-Run: [Broadcom Wireless Manager UI] C:\Program Files\Dell\DW WLAN Card\WLTRAY.exe
x64-Run: [TdmNotify] C:\Program Files\Dell\Dell Data Protection\Access\Advanced\Wave\Trusted Drive Manager\TdmNotify.exe
x64-Run: [DFEPApplication] C:\Program Files\Dell\Feature Enhancement Pack\DFEPApplication.exe
x64-Run: [AdobeAAMUpdater-1.0] "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
x64-Run: [Acronis Scheduler2 Service] "C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedhlp.exe"
x64-Run: [SonicWALLNetExtender] C:\Program Files (x86)\SonicWALL\SSL-VPN\NetExtender\NEGui.exe -hideGUI -clearReboot
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - 
x64-IE: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - 
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - 
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG9\avgppa.dll
x64-Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-Notify: spba - C:\Program Files\Common Files\SPBA\homefus2.dll
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 AvgRkx64;avgrkx64.sys;C:\Windows\System32\drivers\avgrkx64.sys [2013-6-10 56008]
R0 iusb3hcs;Intel® USB 3.0 Host Controller Switch Driver;C:\Windows\System32\drivers\iusb3hcs.sys [2013-10-16 20464]
R1 AvgLdx64;AVG AVI Loader Driver x64;C:\Windows\System32\drivers\avgldx64.sys [2013-6-10 282976]
R1 AvgMfx64;AVG On-access Scanner Minifilter Driver x64;C:\Windows\System32\drivers\avgmfx64.sys [2013-6-10 35664]
R1 AvgTdiA;AVG Network Redirector x64;C:\Windows\System32\drivers\avgtdia.sys [2013-6-10 317520]
R2 AcronisAgent;Acronis Remote Agent Service;C:\Program Files (x86)\Common Files\Acronis\Agent\agent.exe [2011-6-29 1894280]
R2 APNMCP;Ask Update Service;C:\Program Files (x86)\AskPartnerNetwork\Toolbar\apnmcp.exe [2013-12-10 166352]
R2 avg9wd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG9\avgwdsvc.exe [2013-6-10 308136]
R2 DFEPService;Dell Feature Enhancement Pack Service;C:\Program Files\Dell\Feature Enhancement Pack\DFEPService.exe [2012-8-15 2280504]
R2 EmbassyService;EmbassyService;C:\Program Files\Dell\Dell Data Protection\Access\Advanced\Wave\EMBASSY Client Core\EmbassyServer.exe [2012-11-20 225720]
R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2013-5-29 13632]
R2 Intel® Capability Licensing Service Interface;Intel® Capability Licensing Service Interface;C:\Program Files\Intel\iCLS Client\HeciServer.exe [2012-7-27 636952]
R2 jhi_service;Intel® Dynamic Application Loader Host Interface Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\Jhi_service.exe [2013-5-29 166432]
R2 KACISTEC70967759543267;Kaseya Agent;C:\Program Files (x86)\Kaseya\CISTEC70967759543267\AgentMon.exe [2013-6-7 1101824]
R2 KaseyaAVService;Kaseya Security Service;C:\Program Files (x86)\Kaseya\CISTEC70967759543267\KasAVSrv.exe [2013-6-10 299008]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2013-6-10 363856]
R2 MMS;Acronis Managed Machine Service;C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe [2011-6-29 4599152]
R2 O2SDIOAssist;O2SDIOAssist;C:\Windows\SysWOW64\srvany.exe [2013-5-29 8192]
R2 OfficeSvc;Microsoft Office Service;C:\Program Files\Microsoft Office 15\ClientX64\integratedoffice.exe [2013-6-7 1907896]
R2 OSDSvc;ChiconyOSDService;C:\Program Files (x86)\Dell\Dell KM632 Wireless Keyboard Caps Lock Indicator\OSDSrv.exe [2013-5-29 176128]
R2 PbaDrvSvc_x64;Dell PBA x64 Service;C:\Program Files\Dell\Dell Data Protection\Access\Advanced\hapi64\pbadrvsvc.exe [2012-11-23 20480]
R2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2013-5-29 365600]
R2 Wave Authentication Manager Service;Wave Authentication Manager Service;C:\Program Files\Dell\Dell Data Protection\Access\Advanced\Wave\Authentication Manager\WaveAMService.exe [2012-11-19 1758720]
R3 bcbtums;Bluetooth RAM Firmware Download USB Filter;C:\Windows\System32\drivers\bcbtums.sys [2013-5-29 165688]
R3 btwampfl;btwampfl Bluetooth filter driver;C:\Windows\System32\drivers\btwampfl.sys [2013-5-29 598808]
R3 btwl2cap;Bluetooth L2CAP Service;C:\Windows\System32\drivers\btwl2cap.sys [2013-6-7 39976]
R3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\Windows\System32\drivers\CtClsFlt.sys [2013-5-29 176096]
R3 dcdbas;System Management Driver;C:\Windows\System32\drivers\dcdbas64.sys [2012-9-23 39016]
R3 ICCS;Intel® Integrated Clock Controller Service - Intel® ICCS;C:\Program Files (x86)\Intel\Intel® Integrated Clock Controller Service\ICCProxy.exe [2013-6-7 169752]
R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2013-6-7 342528]
R3 iusb3hub;Intel® USB 3.0 Hub Driver;C:\Windows\System32\drivers\iusb3hub.sys [2013-10-16 358896]
R3 iusb3xhc;Intel® USB 3.0 eXtensible Host Controller Driver;C:\Windows\System32\drivers\iusb3xhc.sys [2013-10-16 792560]
R3 KAPFA;KAPFA;C:\Windows\System32\drivers\KAPFA.sys [2013-6-7 33680]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2013-6-10 24152]
R3 NxDrv;SonicWALL NetExtender Adapter;C:\Windows\System32\drivers\NxDrv.sys [2012-7-24 24264]
R3 O2SDJRDR;O2SDJRDR;C:\Windows\System32\drivers\o2sdjw7x64.sys [2013-5-29 85336]
R3 WSDScan;WSD Scan Support via UMB;C:\Windows\System32\drivers\WSDScan.sys [2009-7-13 25088]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 WvPCR;WvPCR;C:\Program Files\Dell\Dell Data Protection\Access\Advanced\Wave\Common\WvPCR.exe [2012-11-8 254384]
S3 dmvsc;dmvsc;C:\Windows\System32\drivers\dmvsc.sys [2010-11-21 71168]
S3 fssfltr;fssfltr;C:\Windows\System32\drivers\fssfltr.sys [2013-5-29 57856]
S3 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2012-9-12 1512448]
S3 netvsc;netvsc;C:\Windows\System32\drivers\netvsc60.sys [2010-11-21 168448]
S3 O2MDFRDR;O2MDFRDR;C:\Windows\System32\drivers\o2mdfw7x64.sys [2013-5-29 72808]
S3 O2MDRRDR;O2MDRRDR;C:\Windows\System32\drivers\O2MDRw7x64.sys [2013-5-29 74984]
S3 PrintNotify;Printer Extensions and Notifications;C:\Windows\System32\svchost.exe -k print [2009-7-13 27136]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2010-11-20 20992]
S3 SMSIVZAM5X64;SMSIVZAM5X64 NDIS Protocol Driver;C:\PROGRA~2\VERIZO~1\VZACCE~1\SMSIVZAM5X64.SYS [2009-3-20 43032]
S3 Synth3dVsc;Microsoft Virtual 3D Video Transport Driver;C:\Windows\System32\drivers\Synth3dVsc.sys [2010-11-21 88960]
S3 SynthVid;SynthVid;C:\Windows\System32\drivers\VMBusVideoM.sys [2010-11-21 22528]
S3 terminpt;Microsoft Remote Desktop Input Driver;C:\Windows\System32\drivers\terminpt.sys [2010-11-21 34816]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
S3 tsusbhub;Remote Deskotop USB Hub;C:\Windows\System32\drivers\tsusbhub.sys [2010-11-21 117248]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2013-6-7 1255736]
.
=============== Created Last 30 ================
.
2013-12-19 14:11:01 -------- d-----w- C:\Users\administrator\AppData\Local\AskPartnerNetwork
2013-12-19 14:03:58 -------- d-----w- C:\ITG
2013-12-19 13:48:31 -------- d-----w- C:\Users\administrator\AppData\Roaming\Malwarebytes
2013-11-27 21:11:48 -------- d-----w- C:\ProgramData\Verizon Wireless
2013-11-27 21:11:48 -------- d-----w- C:\Program Files (x86)\Verizon Wireless
2013-11-27 21:11:14 100952 ----a-w- C:\Windows\SysWow64\ptumwmcp.dll
2013-11-27 21:11:13 112216 ----a-w- C:\Windows\SysWow64\ptumwmcp64.dll
2013-11-27 21:11:13 112216 ----a-w- C:\Windows\System32\ptumwmcp64.dll
2013-11-27 21:11:13 100952 ----a-w- C:\Windows\System32\ptumwmcp.dll
2013-11-27 21:11:13 -------- d-----w- C:\Program Files\PANTECH
2013-11-20 12:48:59 -------- d-----w- C:\Program Files\iPod
2013-11-20 12:48:58 -------- d-----w- C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69
2013-11-20 12:48:58 -------- d-----w- C:\Program Files\iTunes
2013-11-20 12:48:58 -------- d-----w- C:\Program Files (x86)\iTunes
.
==================== Find3M  ====================
.
2013-12-11 14:36:43 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-12-11 14:36:43 692616 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-11-06 18:36:13 108968 ----a-w- C:\Windows\System32\WindowsAccessBridge-64.dll
2013-10-08 11:50:37 96168 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll
2013-09-22 23:28:06 1767936 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-09-22 23:27:49 2876928 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-09-22 23:27:48 61440 ----a-w- C:\Windows\SysWow64\iesetup.dll
2013-09-22 23:27:48 109056 ----a-w- C:\Windows\SysWow64\iesysprep.dll
2013-09-22 22:55:10 2241024 ----a-w- C:\Windows\System32\wininet.dll
2013-09-22 22:54:51 3959296 ----a-w- C:\Windows\System32\jscript9.dll
2013-09-22 22:54:50 67072 ----a-w- C:\Windows\System32\iesetup.dll
2013-09-22 22:54:50 136704 ----a-w- C:\Windows\System32\iesysprep.dll
2013-09-21 03:38:39 2706432 ----a-w- C:\Windows\System32\mshtml.tlb
2013-09-21 03:30:24 2706432 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-09-21 02:48:36 89600 ----a-w- C:\Windows\System32\RegisterIEPKEYs.exe
2013-09-21 02:39:47 71680 ----a-w- C:\Windows\SysWow64\RegisterIEPKEYs.exe
.
============= FINISH:  9:19:38.77 ===============
 
 
dds-Attach log>>
 

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#2 nasdaq

nasdaq

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Posted 24 December 2013 - 10:38 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
thisisujrt.gif Please download
Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.
===

Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: Turorial
Link 1
Link 2

IMPORTANT !!! Save ComboFix.exe to your Desktop

1. Close any open browsers.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
3. Do not install any other programs until this if fixed.


How to : Disable Anti-virus and Firewall...
http://www.bleepingcomputer.com/forums/topic114351.html

Double click on ComboFix.exe and follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Note: Do not mouse click ComboFix's window while it's running. That may cause it to stall

Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
===

Please paste the logs in your next reply DO NOT ATTACH THEM.
Let me know what problem persists.

#3 Rigible

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Posted 27 December 2013 - 09:49 AM

Thanks Nasdaq,

 

Before I ran ADw and I was not able to open IE.  I ran ADw and I was able to open IE.  Then I re-installed MS Office 2013 and it is working.

 

ADw Log

 

# AdwCleaner v3.015 - Report created 19/12/2013 at 12:05:37
# Updated 10/12/2013 by Xplode
# Operating System : Windows 7 Ultimate Service Pack 1 (64 bits)
# Username : administrator - ~
# Running from : C:\~\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\ProgramData\apn
Folder Deleted : C:\ProgramData\boost_interprocess
Folder Deleted : C:\Users\ADMINI~1\AppData\Local\Temp\apn
Folder Deleted : C:\Users\~\AppData\Roaming\pccustubinstaller
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v10.0.9200.16720
 
 
-\\ Google Chrome v31.0.1650.63
 
[ File : C:\Users\~p7\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
[ File : C:\Users\~\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
[ File : C:\Users\administrator\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
*************************
 
AdwCleaner[R0].txt - [2293 octets] - [19/12/2013 11:57:15]
AdwCleaner[S0].txt - [1908 octets] - [19/12/2013 12:05:37]
 
########## EOF - H:\AdwCleaner\AdwCleaner[S0].txt - [1968 octets] ##########
 
 
You can close this thread.
Thanks again.


#4 nasdaq

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Posted 27 December 2013 - 10:38 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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